ServiceDesk Plus ReadMe

Issue Fixed

Issue Fixed

Issue Fixed

Behavior Changes

• SD-71761 : Earlier, while creating a request/ticket, the client machine's host name was stored in the request's history. Henceforth, only the client machine's IP address will be stored since the property 'enabledLookups' will be set to 'false' in 'server.xml' file by default.

• You can revert to the old behavior by setting the property 'enabledLookups' to 'true' in the 'server.xml' file

  Note: This requires a restart and might result in performance problems since resolving the client host name depends on a call to the DNS server.

Issue Fixed

Enhancements

• SDF-70993 : Option to disable automatic delta scan. Admin >> Discovery >> Scan Settings.

Issue Fixed

New Features :

• SDF-69532 : Advanced analytics integration for ServiceDesk Plus now supports two new modules - Projects and Solutions.

• Project management analytics

  Track progress of all your projects simultaneously from a single console. These reports help you identify bottlenecks and closely monitor project activities using Burn-down and Burn-up charts.

• Analytics on Solutions/Knowledge-base

  Keep your knowledge-base articles up-to-date by analyzing the usage patterns and measuring the relevance of your self-service solutions.

• Analytics on Request transition history

  Analyze the transition history of a request such as,

  1. The number of times each request was re-assigned to a different technician.
  2. The amount of time a request was put in an on-hold state.
  3. The number of support groups that have worked on each request.
• SDF-72903 : Support for Bulgarian language in ServiceDesk Plus

Issue Fixed

Issue Fixed

Issue Fixed

Issue Fixed

Behavior Changes

• SDF-63255 : Change workflow will be displayed only in Single view and not in Tab view anymore.
• SDF-72086 : The application will function on free license after the acquired license expiry.
• SDF-72909 : Duplicate additional fields will be automatically removed from the request template forms. To view the changes, go to the System Log Viewer.

New Features :

• SDF-73175 : In service templates, ability to mark cost of individual resources along with the base service cost so that requesters get to know the over all service cost, and approvers can take action based on the cost involved. To learn more, click here.
• SDF-45759, SDF-38935, SDF-47202, SDF-47573, SDF-53066, SDF-60260, SDF-61173, SDF-65154, SDF-45834, SDF-46616 : In request templates, add sections, search existing fields, preview the template, and provide help content for individual fields and for the template. In addition, you can bulk add pick list values and reorder them.
• SDF-61033 : Field and form rules inclusion for each incident template will be indicated by an icon in the list view.
• SDF-40475, SDF-47321, SDF-47888, SDF-46885, SDF-23574 : New field types such as Radio and Checkbox are available for incident additional fields.
• SDF-36189 : You can now change the template of a service request. The new template can be from the same or different service category.
• SDF-29892 : Archive requests by using the Any Completed Status criteria under Admin>>General Settings>>Data Archiving.
• SDF-66881 : Files attached to a change in the Submission and Planning stages will be added to CAB recommendation email notifications.
• SDF-65546 : SDAdmin can now mandate change roles in templates, and users can assign change roles while creating the change request.
• SDF-63255 : Change roles to be notified for a given status is made specific to a change workflow. The Notify To field in a change status can be edited only within a change workflow.
• SDF-65657 : In change workflow, configure auto-approval for changes recommended by all CAB members.
• SDF-65114 : Define change custom triggers to be executed for recommendation, rejection, or any approval action by a CAB member. Also, you can set status change as a criteria to be fulfilled by changes for executing the trigger.
• SDF-73177 : Share a Change Request with all technicians by selecting $AllTechnicians for SharedRole, or select specific technicians for the role.
• SDF-60652 : User can view and perform approval actions on change requests from within iOS mobile application.
• SDF-73179 : User emails and system notifications will be listed under Conversations inside a change. You can also reply to and forward notifications.
• SDF-63637 : The Asset Loan feature enables you to mark loanable assets; track asset loaning, return, extension, and expiry; and configure asset loaning notifications. To learn more, click here.
• SDF-61123 : Integrate ServiceDesk Plus with Mobile Device Manager Plus to track lost devices and perform various tasks, such as lock the device and wipe off data.
• SDF-31037, SDF-45095, SDF-37001 : User import from Active Directory can now fetch Employee ID and 'Large Integer' type field accountExpires.
• SDF-70656 : ADManager Plus integration, with a revamped UI, now offers the following additional user management actions through Active Directory :
  • Add to Group
  • Modify Department
  • Modify Manager
  • Remove Folder Permissions
  • Remove from Group
  • Set Folder Permissions
• Configure from the application UI the fields to be displayed in the User Creation form. Map individual user domains with specific templates through which select fields must be modified in the Active Directory.
• ADManager Plus version must be 6640 or above for the enhancements.
• SDF-73176 : Configure a password, for both login and non-login users, to ensure secure access to files, such as exported reports, scheduled reports, and exported request list generated from within the application. Enable File Protection Password under Admin >> Privacy Settings. To learn more, click here.
• SDF-65144 : Install the SSL certificate from the UI under Admin >> General Settings >> Import SSL. However, SSL certificate trusted by an internal certificate authority cannot be imported from the UI.
• SDF-61199 : Under Sites, use the Inactive Sites filter to list the sites that are deleted, but used in the product.
• SDF-73054 : Customize the Report an Incident widget in the requester home page by editing the HTML. Search option for templates is now available inside the same widget, making it easy and simple for users to raise requests and to report incidents.
• SDF-69125 : The application login page gets a UI revamp. Post upgrade, default login page will be displayed. Under the self-service portal settings, customize the page by editing the HTML. You can also revert to the previous login page by inserting the corresponding CSS script. To learn more, click here.
• SDF-76414 : Support for new language - Macedonian

Issue Fixed

Behavior Changes

• If authentication is disabled in the outgoing mail server, do not enable it under Outgoing Mail Server settings. Otherwise, outgoing emails will be stopped.

Issue Fixed

Issue Fixed

Issue Fixed

Behavior Changes

• SD-71872 : Custom statuses, created before 9.3, displayed as system project filters are removed with this release.

Issue Fixed

Behavior Changes

• SD-70724 : Actionable items in the Admin module are moved to the left side.
• SD-70728 : 'Add new form' in business rule, SLA, custom filter has a revamped UI.
• SD-71104 : Community tab is hidden for technicians (non-admins).
• SD-71646 : Item price is mandated in purchase order.
• SD-56821 : Links displayed for Project Title, Tasks, Milestones in the Associate Project pop-up in requests are removed.
• SD-71027 : "More Fields" button is removed in the New project form.
• The maximum character limit for command scripts in custom triggers has been restricted to 200.

New Features :

• Privacy settings enhancement:

  • Encryption At Rest for sensitive data: Option to encrypt the confidential information collected in Incident/Service Additional Fields. Single or Multi-line and Pick List fields can be encrypted. Click here to know more.
  • Password protected backup data: The application backup is now protected with a password. The password is required to open the backup file / restore it. This password can be changed in the Admin-> Backup schedule page. click Edit Scheduling and input the backup password to change the backup password.
  • Anonymize deleted users: Option to anonymize deleted users from the Requesters list. Click here to know more.
  • Limitation :
    Reports, advanced search, custom filters will not display any of the encrypted fields.
    The MasterKey password cannot include non-English characters.
• SDF-71766 : Password Manager Pro Integration: Option to remotely access privileged accounts in target machines (or resources) from within ServiceDesk Plus without account credentials. Find the feature at Admin >> General Settings >> ME Integrations. Click here to know more.
• SDF-71759 : Do more with V3 API: Now you can perform the following operations using the V3 API: ADD, UPDATE, GET, GET ALL, DELETE, CLOSE requests. Add Resolution, pickup requests, associate requests, and link requests.
• SDF-21131 , SDF-22400 , SDF-24334 , SDF-61555 : Enhanced Survey - Some of the enhancements include,

  Option to:

  • Configure different survey templates for different type of requests.
  • Send ad hoc surveys; the survey need not be associated to a request.
  • Send surveys periodically; in predefined intervals, such as once after 2 weeks or 4 months.
  • Configure different answers for different questions. Find these features at Admin >> User Survey. To learn more about this features. Refer to this.
• SDF-63939 : Custom Scripts in BR: Option to invoke custom scripts in business rules. You can use this to completely abort operations or update field values (like additional field value). Find the feature at Admin >> Organization Details >> Business Rules. Click here to know more.
• SDF-31605 , SDF-62977 , SDF-63517 : Request status is given under business rule criteria.
• SDF-61713 , SDF-61890 , SDF-62294 , SDF-63690 : Business view: Option to view and manage the saved relationship maps of CIs from one place.

  Find the feature in CMDB > Business view. Click here to know more.

• SDF-68798 : Chat enhancements: Option to interact easily with fellow technicians using the inbuilt chat. Click here to learn more.
• SDF-65490 : User merge tool : Option to merge duplicate requesters. Find the feature at Admin >> Users >> Requesters. Click here to learn more.
• SDF-65398 : Task custom filter: Option to create custom task filters.
• SDF-51449 : Additional fields for Projects: Capture different types of alphanumeric information about your projects by adding different types of fields
• SDF-71757 : Project Dashboard: Get projects related key information displayed in the dashboards page. Include project related widgets to display key information on the dashboard page. Click here to know more.
• SDF-71758 : Enhanced comments for projects/milestones/tasks: Notify users in comments by using '@ mentions'; For e.g., use @John to notify John. Click here to know more.
• SDF-49791 : Global search for projects: Find projects easily by using keywords, and also column fields, such as Priority, Owner, and other column heads in the global search.
• SDF-50361 : Multiple associations between projects and changes: Streamline the change or project process by associating multiple changes to a project and multiple projects to a change. Click here to know more.
• SDF-50266 : Project template creation made easy: Create project templates from already existing projects, saving the redundant effort involved in creating a project template similar to an existing template.
• SDF-55327 : Notifications for comments: Option to have bell icon notifications for comments added on projects.
• SDF-56887 : Option to customize projects list view to display the projects important to you by default. Mark filters as favorites and change the order of the filters as per your requirement.Click here to know more.
• SDF-63244 : "Estimated Effort" column included in the custom report for Tasks.
• SDF-23878 :Created time for tasks: Option to view the created time of tasks.
• SDF-63515 : Personalized task filters will remain specific to each module (Homepage, requests, changes, problems, and projects).
• SDF-63674 , SDF-63961 : Purchase order enhancements: Option to create a purchase order for non-asset purchases such as training and services. Find the feature at Admin >> Purchase/Contract Management >> Vendor Services. Click here to know more.
• SDF-28658 : Resource state enhancements - Option to add custom asset state with the ability to enable/disable scan for assets in those states. Option to enable ownership for assets in these custom states. Find the feature at Admin >> Asset Management >> Asset State. Click here to know more.
• SDF-70727 : Collapsible tabs introduced in header and sub-header of the application to avoid unnecessary scrolling.
• SDF-71169 : Support for 'Lithuanian' language in ServiceDesk Plus.
• SDF-70397 : Support for 'Greek' language in ServiceDesk Plus.
• SDF-70722 : Community page inside the application sports a new look.
• SDF-71948 : Endpoint Central (formerly Desktop Central) Integration : "Tools" introduced under Actions menu of requests for performing operations such as "Lock", "Hibernate", "Shutdown", "Restart" etc., on target machines remotely from SDP.

Issue Fixed

Issue Fixed

Issue Fixed

Issue Fixed

Issue Fixed

Behavior Changes

• SD-69982 : Beyond the Submission stage of a change, the Change Owner will no longer be allowed to globally edit the fields.
• From the Approvals stage of a change, any global edit made by the Change Manager will be notified to all Change Roles associated. You can disable this under the Change Notification Rules.

New Features

• SDF-67777 : Option to choose the US/EU data centres for Zoho Reports under Advanced Analytics Configuration Wizard.

Issue Fixed

New Features

• SDF-68872 : Auto delta scan: Automatic identification of hardware and software changes by the agent in the client machine and notify the application server to initiate the scan from the server.

Issue Fixed

Behavior Changes

• SD-70241: Ntlm log accumulation is cleared during server startup.

Issue Fixed

New Features :

• GDPR
  • User privacy management : Handle personal data of users (both technicians and end users) in accordance with privacy regulations such as the GDPR. In the Request module, you can now mark out all fields that contain users' personally identifiable information (PII), making it easy for admins to identify what PII is collected and stored in ServiceDesk Plus. In addition, when users exercise their right to be forgotten, admins can anonymize the deleted users' names to random text and delete the associated PII from the application. Find this feature under Admin >> Privacy Settings. For more details, Click here.
• PM Tasks for Service Request - Plan your preventive maintenance tasks well in advance for service requests as well.

  Find the feature in Admin >> Organizational Details >> Preventive Maintenance Tasks.

• Custom Trigger Enhancements
  • Execute custom trigger actions for requests that contain replies and for approved/rejected requests.
  • Groups defined under other sites are now listed under criteria.
  • Requester name, sites and technician will now be listed under criteria.
  • Create triggers without any criteria. By default, this option is disabled. To enable, follow the instructions from the link

  Find the feature under Admin >> Custom Trigger >> Execute Actions.

• Technician Homepage Enhancements - Customize technician's home page by adding/organizing widgets, and changing the layout and background color.

  Find the feature under Home >> Customize.

• Export Requests - Select and export requests right from the list view, in various formats.

  Find the feature under Requests >> Actions.

• Organize Request Catalog - Easily sequence the templates under the request catalog to suit your requirements.

  Find the feature in Admin >> Service Catalog >> Reorder.

• Scribble Pad - Make simple, hurried notes in a jiffy using the all-new inbuilt scribble pad.

  Find the feature at the top right corner of the header pane.

• HTML Editor Enhancements - Edit email notification content as HTML and use $ to add variables to the content.

  Find the feature at Admin >> Notification Rules >> Customize template >> Edit HTML.

• Health Meter - Assess your application's health metrics in just a glance from the community tab.

  Find the feature under Community >> Health Meter.

• Unified Notification Rules - Customize and configure notification rules across modules under a single roof.

  Find the feature under Admin >> Organization Details >> Notification Rules.

• Admin Search Enhancement - Experience the enhanced admin search functionality with the categorically listed searched items.

  Find the feature in the Admin section.

• AMS Renewal - Be notified of the subscription expiry and apply for its renewal, right from the application.

  Find the feature under Technician Profile >> Get your new AMS.

Issue Fixed

New Features :

• SDF-69258 : Support for 'Georgian' language.

Issue Fixed

Issue Fixed

Issue Fixed

Framework changes :

This upgrade removes the jBoss dependency from the framework, reduces security risk with jBoss, increased performance and quicker startup.

New SCCM Connector:

New SCCM to SDP connector (Mickey lite compatible) is updated in the resources section of the web page. Download the latest connector zip for integrating SCCM with SDP.

MySQL support:

MySQL will not be supported from this version.

Issue Fixed

• SD-77871 : Privilege Escalation Vulnerability (CVE-2019-10008) and User Enumeration Vulnerability (CVE-2019-10273) in login page has been fixed.

Issue Fixed

• SD-69732 : Technician name is set as empty in Endpoint Central (formerly Desktop Central) when the technician name is edited in ServiceDesk Plus.
• SD-69971 : In some SSO-enabled environments, blank page appears during login.
• SD-69958 : Vulnerability fixed.

Issue Fixed

• SD-69824 : Agent certificate and jar signed certificates are expired. Msi and jar files needs to be signed with the latest certificates.
• SD-69626 : Upgrade failure occurs when a CI type which is created later is made the parent type of a CI type created earlier. Issue occurs when both the CI types are mapped to a same product type.
• SD-69625 : Migration to 9332 fails due to the duplicate values present in URL encryption details.

Issue Fixed

• SD-69633 : Vulnerability fixed.
• SD-69338 : Migration fails while applying the 9327 patch throwing the following error, "Out Of Memory" which is due to the huge data present in the Notification table.
• SD-69629 : Issues with marking of filters as "favorites" and in filter order rearrangement in Request custom filter.Breakage occurs when migrating to 9331 & 9332.
• SD-69635 : If the task dependencies in service request template is enabled, then the approval tab does not show up while a requester submits a request.

Issue Fixed

• SD 69627 : Request custom filters and advanced search are not working.

Behavior Changes

• Group filter in request list view filter will be removed by default. You can enable the groups again in the request list view filter by accessing admin>>self service portal settings>>Show groups in request list view filter.
• V3 API: The parameter name 'input_data' must be in lower case.
• V3 API: Technician key is replaced with "authtoken" and it should be sent in request header.

Issue Fixed

Vulnerability Issues:

• SD-61620, SD-69438, SD-55684, SD-65300,SD-63635,SD-69157, SD-65635, SD-65884,SD-65600,SD-65625,SD-66817, SD-69323, SD-69324, SD-69325, SD-69326, SD-67516 : Vulnerability fixed.

Home

• SD-67723 : In leave mail notification : To and From dates are interchanged.

Dashboard

• SD-67691: Under Problem & Change, Change by Typegraph is not updated on changing the site.
• SD-69078 : "If we select "group by" option while creating a custom report : line/area charts are not properly displayed in report's widget view under dashboard."
• SD-69212 : The request summary report projects wrong "Last Week and This Week" data during the start/end period of DST.

Request

• SD-65757 : When requests are merged, the "Due By Time" and "Response Due By Time" are wrongly calculated.
• SD-66371 : Logged in requester is not able to access a survey link from a portal.
• SD-66764 : Approval flow is executed twice if we click on the Accept/Reject button twice in the approval action menu.
• SD-60354 : A url with braces in it is not saved as a link in rich text fields across the product.
• SD-60746 : Status change comment is not mandated if the status is changed via global edit option.
• SD-62883 : Default values of Service Additional Fields in Service template are not picked up on converting Incident to Service request.
• SD-65118 : Requester is able to access all requests by changing the URL of requests list view.
• SD-65746 : Requester is not able to create a request in an MSSQL setup if the requester's name has square braces.
• SD-66128 : Home page task list view filter and Request task list view filter are dependent.
• SD- 66256 : Archived Request History is not shown for the requests where worklog timer is stopped by status change.
• SD- 65742 : Self-Service Portal settings allow admins to display or hide groups in Request List View filters.
• SD- 65743 : If a request custom filter is edited, only open requests, and not custom filter, view is displayed under the request list view.
• SD-68030: While clicking on the the approval link under conversation details, an error page is displayed.
• SD-68011 : Inactive support groups will not be listed in request list's filter view.
• SD-68054 : Technicians are able to get requests out of their scope during a default search.
• SD-68060 : Request's "DueByTime" is wrongly calculated when we put the requests on hold and update their SLAs.
• SD-68117 : Reply window does not get closed after sending reply mail if Request tab is closed.
• SD-69372 : Duplicating a service request takes more time if the number of users are high.
• SD-68057 : After approving a Service Request with unassigned technician , notification with blank technician name is triggered.
• SD-68180 : REST API V1: When adding or updating resource answers (plain text type answers) with json input format under service request : the answers get auto revised to lower case.
• SD-67674 : While converting a service request to an incident request : with "Overwrite field values with template values' enabled : the description content becomes blank if the template does not have one (description) in it.
• SD-67724 : Request ID Search is not working properly in requester login.
• SD-67600 : 'Resend' button is removed in approval mail notifications under request>>conversation details.
• SD-66802 : While the tech auto assign is enabled and the technician field is changed to 'unassigned' status and the save button is hit multiple times, then the technician also gets dynamically changed/updated multiple times.

Problem

• SD-55537 : Problem status is shown as ID in Day view of the problem history.
• SD-67567: Unable to close a problem when the Closed Date field is empty.

Change

• SD- 65664 : When assigning more than one change role to a technician, multiple notifications are sent for the user through change stage and status.
• SD- 56906 : If the mail content or subject does not contain the Non login link, bulk notifications are sent to all users.
• SD-65252 : Task-related status comment not updated in the Change Implementation phase.
• SD-65664 : Users with multiple change roles receive multiple notifications through Change Stage and Status.
• SD-66672 : - When a change is deleted, the corresponding row in approval details table is not deleted.
• SD-66801 : In the planning tab, user information disappears when the page is refreshed or when the tab is toggled, after adding impact, rollout, backout plan, checklist, or downtime.
• SD-67938 : Additional fields are allowed with similar name in Change additional fields.
• SD-68414 : File attached with an empty description in change request and again viewing the same page displays '&nbp' in the description of the attached file.
• SD-69007 : Links in the Print Preview page of a change doesn't work.
• SD-67698 : Error occurs when Add/ Delete option for Downtime field in the planning stage is clicked multiple times.
• SD-67162 : When Downtime set in the planning stage is edited in the implementation stage, it does not get updated.
• SD-67323 : The field values that are added or edited under planning stage are hidden when using the application in Microsoft Edge.

Asset

• SD-68799 : While importing assets through CSV, additional fields' values are displayed as null.
• SD-68937 : Unable to scan SNMP devices during network scan when multiple credentials are configured for it.
• SD-69094 : UK constraint Exception after migrating to 6129.
• SD-67750 : A technician with permission to edit assets is not able to reconcile two assets.

CMDB

• SD-67825 : Error while deleting CI Type under which there are more than 10000 assets.

Purchase Order

• SD-68900 : Comments in the cancelled PR's snippet view is encrypted.

Admin

• SD-60470 : Additional fields that exceed the character limit are truncated when it is associated with a template and when a problem or change is created.
  Or
  Warning message is not displayed when the character limit for additional field name exceeds.
• SD-68428 : While creating a pick list change additional field with empty values or defined values, random values are displayed instead of the defined values.
• SD-68434 : Values selected in 'Services Affected' field in Change template are unchecked when reopened.
• SD-68436 : If we click on any one of the selected assets in change template's 'Assets Involved' field and then re-edit, assets get duplicated.
• SD-68965: In ADMP action menus edit page, 'Roles' dropdown is empty in MSSQL. Roles API is sending the failure message, when we try to fetch the roles.
• SD-69209: While adding a product name with special characters for a new software, the auto populated product name is encrypted.
• SD-69177 : User gets authenticated via SSO even when LDAP authentication is configured.
• SD-69126 : "When a requester in a site that refers to another site initiates a chat request : the support groups associated to the site are not displayed"
• SD-68739 : "When a request with on hold time is duplicated : the duplicated request displays incorrect due by time."
• SD-68558 : Tabs in the mail server settings page takes longer time to load.
• SD-67868 : Application does not restrict lengthy (Exceeding 100 characters) additional field names that are associated to templates which results in truncation of those names while creating a request.
• SD-67737 : Additional fields mapped with incident/service templates are removed if we rename the additional fields.
• SD-67617 : Standard Edition : "Notify technician when a request is shared with him/her." option is not available in Notification Rules.
• SD-66311 : Email command does not work for outlook mails in HTML/Richtext formats.
• SD-66669 : Requester is not able to create a request in an MSSQL setup if the requester's name has square braces.
• SD-67010 : Tasks does not get copied while copying Service Catalog Template.
• SD-60226 : Unable to copy Service Request Template containing tasks with dependencies.
• SD-24345 : URL with braces mentioned in the description of a request is displayed as a plain text instead of as a link.
• SD-49399 : Unable to view Requester details from request details page if technician is not having 'Editing Requester' role.
• SD-48586 : When a support group is renamed in the default site, it does not get updated in the respective copy site

Reports

• SD-21428 : Link icon (hand symbol) is not displayed while hovering mouse over delete/edit buttons under 'Scheduled Reports' list view.
• SD- 24908 : Questions marks in additional fields are converted as hyphens after running reports.
• SD-29462 : New line feeds are missing in request's report description field.
• SD-30037 : Grid lines are missing in advanced matrix reports when they are exported in pdf format.
• SD-30518 : For users with custom/special roles, their permission check is not applied other than the first page of the reports results page.
• SD-32323 : Unable to run audit and workstation summary reports when the organization's name has double quotes.
• SD-34859 : While generating stacked reports in vertical orientation, invalid labels with 'zero' value appears. Also while generating stacked reports in horizontal orientation, labels are not displayed properly.
• SD-35320 : Exception occurs while trying to execute a query with "ORDER BY" phrase in it.
• SD-38105 : Improper construction of query while running a matrix report with date filter.
• SD-38109 : Issue occurs while generating reports if the logged in user's name has a back slash character.
• SD-38257 : Default items are not appearing under advance filter while creating custom reports in change.
• SD-48747 : For tech having custom roles, edit permission is not available in the reports list view page, however edit permission is available after the report is generated.
• SD-49068 : Issue : When license is changed from Enterprise to Standard , "Change Approvals" is shown in Home Page.
• SD-52536 : In custom report's 'Date filter' if the 'from' date is not given, then the report gets generated but it cannot be saved.
• SD-53734 : When date fields are null in advanced matrix report, irrelevant entries are found in first column of the report.
• SD-66205 : Charts in custom reports appear right-aligned.
• SD-66286 : The scheduled time displayed on the page refers to sever time and not the user's time zone.
• SD-66372 : Unassigned date fields in advanced matrix custom reports displayed incorrect values under the Date and Time columns.
• SD-66562 : Only a part of the organization name is displayed in some reports.
• SD-68433 : Unable to generate frequently asked query reports.
• SD-67100 : Error occurs upon triggering a report with an additional field column containing '}' character.
• SD-67375 : A report with too many columns, when exported as pdf is illegibly zoomed in.
• SD-67305 : Error occurs when you try editing the 'Chart properties' of a saved line chart report.
• SD-67438 : A 3D bar chart report with certain combination of columns appears truncated when exported as pdf.
• SD-67509 : 'OverDue Status' field is introduced for archived request reports.

Others

• SD-66285 : Search through "All Assets" creates a huge load on the server and causes it to crash.
• SD-65046 : Auto-completion in password fields is disabled.
• SD-69440 : Pass Through Authentication gets delayed in IE 11.
• SD-69344 : SD-Users are unable to login to the application via pass through authentication in IE and Microsoft Edge, as page gets redirected to j_security_check.

Issue Fixed

Vulnerability issues:

• SD-63275,SD-65316,SD-65524,SD-65525,SD-65593,SD-66578,SD-67996,SD-68298,SD-68387,SD-68390,SD-68391,SD-68392,SD-64424:Vulnerability fixed.

Dashboard:

• SD-68259: Default widgets in dashboard page does not facilitate scroll functionality.

Request:

• SD-69301: In some scenarios, domain name in the application URL is missing when we pick up a request from the request list view.
• SD-69238: Custom triggers values organized and saved in the 'Organize Actions' pop-up are not retained when the pop-up is opened again.
• SD-69136: In Quick create request form, associated site of a requester is not populated on selecting the requester's name.
• SD-68623: Unable to add attachments with commas (,) in their names in requests.
• SD-68609: Unable to view conversations of archived requests.
• SD-68342: When multiple approvers are selected through 'Select Approvers' field in a service request, only one approver is saved.
• SD-68279: While adding a pick list additional field, the text "select option" gets added as a value in Japanese version of the product.
  Note: This fix will only solve any future issues, however, for the older ones, we suggest you delete the wrongly added values manually.
• SD-65236: Request Module: If the size of system triggered notification exceeds 64k, they are not moved as attachments.
• SD-29923: Attachments with ampersand character in their names are missing in forwarded requests.

Solutions:

• SD-68262: In solution's details page, associated problem's id is displayed with an anchor tag.
• SD-68044: When "solution" string is used while searching for a solution, a number formatting exception is thrown.

Assets:

• SD-68383: When windows domain scan fails, it displays "Agent Connection Timeout" error even though the agent Port is open and the machine is reachable.
• SD-68320: Option to configure server IP address and edit web server port for agent under Admin - >> Windows Agent Configuration >> Configure.
• SD-67022: Support for infinite scrolling in department's dropdown similar to that of the user's dropdown.
• SD-62900: Unable to delete attachments from CIs. It's listed up when refreshing the page even after deletion.

Purchase:

• SD-69073: Technicians (with full purchase permission/access to view all sites) are not able to view PRs created by them if PRs are associated to sites.
• SD-69016: Items associated to the previous vendor are not removed while editing /adding a vendor in purchase order.
• SD-68841: Loading issue with "View PO Associated Assets" list view / Global Search with "All Assets" option does not work once we sort the "PO Associated Assets" List view with CIType.

Admin:

• SD-68879: Issue in overriding custom styles in Admin page.
• SD-68788: While executing custom triggers for a request, JSON object related exception is thrown.
• SD-69122: Unable to save quick links for apps under Admin>>General Settings>>ME Integrations>> Quick Links.

Reports:

• SD-68220: When reports are generated from report's list view, spacing between lines in the reports are increased.

Community:

• SD-69346: While clicking on the community tab, the following error is thrown "Unable to process your request. Please check the URL ".

Others:

• SD-69330: The string 'Feedback' is replaced with 'Contact Support' in feedback page of the application and under header section of 'Help'.
• SD-69245: IE 9 browser support removed, alert message is not shown properly while upgrading through console mode.
• SD-69104: While performing a lucene search, latest records are not displayed at the top.

Mobile app Info:

• Links for IOS and android apps are given under profile and admin section , available for SDAdmins and SDSiteAdmin.

Issue Fixed

• SD-68949 : CMDB API: Delete CI: The SDAdmin is unable to delete an asset that is not associated to any site.
• SD-68388, SD-67081, SD-66890, SD-67007, SD-67455, SD-67456, SD-67606, SD-67607, SD-67809, SD-67810, SD-66889, SD-68557, SD-68231, SD-68158, SD-68943 : Vulnerability issue fixed
• SD-66032 : Unable to reset the Project's code field value to null.
• SD-67443 , SD-67995 : Content variable $associatedlink added as a hyperlink in the "task comment notification template" doesn't work.
• SD-64242 : When multiple files are attached to a request and saved, the order in which the files were attached is not maintained
• SD-65988 : An alert is displayed when you attempt navigating between the sub tabs of a project associated to a request.
• SD-66736 , SD-67870 : Exception occurs while saving unique data by hitting the enter key multiple times.
• SD-67601 : Approvers are missing in service requests that are created using a template with tasks dependencies. Issue occurs if one of the dependent tasks are unchecked.
• SD-67875 : Error message does not display well while adding a duplicate task template name that has a script in it.
• SD-67807 : Unable to edit "Project Type" from the list view page if the project color contains special character.
• SD-66319 : Approval reminder notifications are wrongly sent for requests that are already approved.
• SD-67829 : All list views under Projects can now display a maximum of 100 items
• SD-69093 : Field and form rules are not executed when an incident template is changed, then reverted.
• SD-69012 : In some SQL environments, schedules of reports and preventive maintenance tasks were deleted after upgrading to the latest version.
• SD-68118 : If users add worklog additional fields and edit an existing worklog, the additional field values of that worklog changes to null.
• SD-68385 : Text wrap doesn't apply to description in the work log list view.
• SD-68631 : Rendering exception occurs in project if tasks are sorted by milestones.
• SD-69009 : Inline edit for task list view doesn't maintain page navigation.
• SD-68163 : Variable "$comments" in the 'projects comments notification template' does not change to a value in the notification.

Issue Fixed

• SD-69087 : The Apple push notification certificate is updated in this build. The current certificate expires on October 29, 2017.
• SD-68971 : Request form hangs if 'add resource' field is disabled in FAFR.

Issue Fixed

• SD-69035 : Schedule to clean up duplicated Software CIs.
• SD-69032 : Mail fetching error occurs if the configured keystore file name contains special characters.
• SD-68973 : Replies sent to the notification mails are not getting added as a conversation if the delimiter is removed from the subject.
• SD-68280 : XSS vulnerability issue.
• SD-68217 : Selected fields for an AD import are reset and reverted to default settings when the 'Active Directory Import Success' window is closed.
• SD-67566 : In some environments, single sign-on functionality fails abruptly due to the following exceptions, "SocketTimeOut" & "ArrayIndexOutOfBounds"
• SD-67356 : Exception occurs in loading users list while assigning users to assets if email is not specified for a user.
• SD-68978 : Migration fails if we migrate from 9319, 9320 or 9321 to a higher build. Issue occurs while we restore data to a fresh setup before migrating.
• SD-68864 : Department in the custom trigger's criteria gets duplicated multiple times in custom trigger's list view page.
• SD-68832 : Requesters name with special characters (umlaut) are not loaded in requester field's ajax which causes loading failure in Quick Create menu.
• SD-68827 : While adding a worklog, if we select 'Consider Worklog Addition as First Response', then the first response value in the history stamp is shown in milliseconds.
• SD-68812 : Unable to add an additional field as a criteria to a business rule.
• SD-68078 : In 'On Form Submit' section of Field & Form Rules, 'clear fields' option is not working for multi-select fields.
• SD-68077 : While copying a field and form rule with execute script action, that has tags, unwanted slashes are getting added.
• SD-68523 : Model doesn't get auto populated while editing a workstation or server in professional edition.

Issue Fixed

• SD-68936 : Mail fetching error occurs if the server redirection is configured in server.xml.
• SD-68901 : Unable to create requests on behalf of another user.
• SD-68919 : Request custom menu is not displayed under the "Actions" menu of the request tab.

New Features :

• SDF-68773 : ServiceDesk Plus now supports deploying Endpoint Central (formerly Desktop Central) 's User-defined Configuration templates from your request window.

Behavior Changes

• Steps for installing or uninstalling software applications using Endpoint Central (formerly Desktop Central) Software Deployment feature has now been simplified.

Issue Fixed

Vulnerability :

• SD-79120 : XSS vulnerability in purchase requests (CVE-2019-12543)

Dashboard :

• SD-67021 : Count mismatch of Purchase Orders in Asset Dashboard

Request :

• SD-68563 : Field and Form Rules are not working for 'Select Approvers' Field.
• SD-68546,SD-68537 : 9320 breakage: Unable to search the merged requests.

Asset :

• SD-68393,SD-68394,SD-68395,SD-68396,SD-68397 : Vulnerabilities in asset details page and workstation list view page have been fixed.
• SD-68854 : Ssl certificate configured for mail fetching and analytics+ is being overwritten by SDP web server's ssl certificate.
• SD-66846 : Unable to delete the attached file of a software license if the file name has a "#" symbol in it.
• SD-39260,SD-56353 : Exception while editing dynamic asset group.
• SD-59881 : "All Assets" filter is not displayed if "All Assets In Store" link is clicked after viewing other product type list views.
• SD-66424 : Not showing the depreciation details while adding a new asset or workstation in SDP Professional Edition.
• SD-68010 : Asset edit page stalling while trying to load unwanted js/css files.
• SD-51451 : The technicians having Asset View-only role can delete the attachments in asset detail page.
• SD-64442 : The relationship for Virtual machine and host are not showing in relationships tab while updating the server.
• SD-65173 : Listing all Workstation/Server inventoried without site restriction.
• SD-67449 : Scan : Privilege Escalation Vulnerability issue fixed while scanning.
• SD-59991 : Scan : Users having lower privileges than administrators can view the system log viewer after a scan failure.
• SD-68643 : Currency : British pound sign "£" is replaced with \A3.
• SD-68545 : NullPointerException while importing assets through CSV Import in Professional Edition.
• SD-68398 : Unable to receive Software licenses in Purchase orders.
• SD-68269 : Unable to scan switches in Network scan.
• SD-67633 : ArrayIndexOutOfBoundsException if Serial Number column is sorted in workstation list view.
• SD-66132 : If product type name change has modified the name of a child CI Type instead of the parent CI Type, during migration the child CI Type name is reverted back to the original name and parent CI Type name is modified as the latest product type name. For eg: if product type "IP Phone" is changed as "ABC", then the child CI Type "Cisco IP phone" would have changed to "ABC". Now in this migration, "Cisco IP Phone" CI Type would be reverted back to its old name and "IP Phone" CI Type would be modified as "IP Phone'.

CMDB :

• SD-65115 : API : Range not working for GET_ALL CI in MSSQL build.

Purchase :

• SD-65713 : Empty space in file names are replaced with "+"symbol while downloading as attachments.

Contract :

• SD-63036 : Cannot open an expired software license from Contract Expiry notification mail.
• SD-67559 : Vulnerability issue fixed in Contract List view.

Admin :

• SD-52766 : Removed the unused option to add image under Admin-->Product comments.
• SD-60734 : Admin Additional fields : Cannot view a lengthier pick list item in a Pick List additional field.
• SD-67619 : Vulnerability issue fixed in Credential library.
• SD-68548 : Sites are not loaded in the 'Exclude chat for site(s)' field under Chat settings.
• SD-68216 : XSS Vulnerability issues fixed.
• SD-61854 : Hebrew characters are wrongly parsed in the mails received from Exchange mail server.
• SD-68711 : Sample code given in the "Execute Script" section of field and form rules is wrongly showing ID's instead of text.

Reports :

• SD-60235 : Vulnerability in Audit Reports has been fixed.

Others :

• SD-67772 : Option to configure the fetch size for individual tables in the database while taking backup.
• SD-66687 : Request is not getting created since the Sequence Generator is not properly updated.

Issue Fixed

• SD-68612 : Request's 'Site' gets changed to 'Not associated to any site' while saving a resolution.
• SD-68614 : When a service request has resources, then the resolution page freezes while clicking the add/ edit button.
• SD-68629 : Pick List values are not listed in Incident Template.

New Features :

• SDF-65596 : Broadcasting a message to all Technicians.
• SDF-68177 : Custom vendor configuration for sending SMS Notifications.
• SDF-65302 : Easier value selection component introduced for all fields in Change request.
• SDF-66082 : "All must approve" option, introduced for incident request under the Approval Configurations, can be used to mandate approval of all the approvers involved in a request. This option can be configured from any Incident template >> Work Flow Tab.
• SDF-65208, SDF-30431 : Introduction of 'Allow approval action for logged-in users only' helps to make sure only the intended users take approval actions. This option can be found in Self-Service Portal settings under the "Approval Settings" section.
• SDF-64182, SDF-21042 : Option to add attachments in the resolution of a request.
• SDF-64167 : Now technician can view requester details and requests created by them during request creation.
• SDF-63026 : WebRemote feature helps in taking remote session of Windows machines.
• It is fast, and does not depend on any browser plugin.
• Since it is HTML5 browser based, remote to Windows machine can be perfomed from any OS/device.
• This feature uses Microsoft RDP and does not require agents to be installed in the remote machine.
• The remote sessions can be recorded and played back later.
• The sessions recorded are captured under asset's history and request's notes section.
• Limitation : Remote sessions to Windows 10 machines is not possible now and would be resolved in one of the immediate service pack as we upgrade to Jre 1.8.
• SDF-63185: Option to set the LocalAuthentication password as random or predefined, for users added through ActiveDirectory (AD), LDAP, Dynamic user addition and for users created via e-mail requests, from the UI itself. This can be found under Admin >> Users >> Active Directory/LDAP.

Behavior Changes

• In Self Service Portal, Asset Selection is disabled only for Change Request.
• Modify "ChangetoAsset" table to "ChangeToCi" in query reports to avoid errors.
• Status change from resolution page is not allowed with an empty resolution.

Issue Fixed

• SD-68108 : Change: Unable to add attachments via global edit form, by a Change Manager/Change Owner of a given Change Request, which has crossed the Submission stage.
• SD-68338 : Non-English characters appear as symbols in Status Comments in the Change module.

Issue Fixed

• SD-68525 : In 9319, LDAP authentication is not working when users are imported from Microsoft Active Directory Ldap server.
• SD-68470 : In dashboards page, clicking on "Requests approaching SLA Violation" widget's drill down count does not redirect to the request list view page.
• SD-68119, SD-68238 : Request details page : After updating the status, changes are not visible. This happens only if "Status change comment mandatory for request" is enabled under Self Service Portal
• SD-68473 : Issue in receiving the scanned xmls in SDP server pushed by Windows agent or system startup script.
• SD-67450 : Reports: Vulnerability issue in viewing database schema.
• SD-68483 : In Non-login request close link, line breaks in resolution content is shown as div tags.
• SD-68510 : Unable to exclude chat functionality for technicians (Admin>>Chat settings>>Exclude chat for technicians).
• SD-68305 : Unable to create a request when the site, group and technician fields are configured in the Incident/Service template.
• SD-68482 : Unable to access scheduled activities when the application has MS SQL server as a backend database.
• SD-68424, SD-68531 : Issue with weekly and monthly schedule for Preventive Maintenance Tasks.

Issue Fixed

• SD-68246 : Request Filter : Unable to select Group filters, if the group name contains special characters.
• SD-68343, SD-68255 : Unable to close the request using close request link received from resolved notification mail.
• SD-66939, SD-67155 : Service Template fields cache is not created properly such that the additional fields get disappeared in some scenarios.
• SD-68278 : Service additional fields pick list values are not listed in sorted order.
• SD-67729 : Wrong output key is fetched for "worklog_timetaken" operation in Worklog API.

Issue Fixed

• SD-68034 : Request Listview : Request column spacing is getting increased intermittently.
• SD-68227 : Request Listview : Unable to resize "Linked Requests" column.
• SD-68235 : In addition to the default module delimiter for request, emails with subject having the base delimiter is also considered to identify the parent request id.

Behavior Changes

• SD-67833 : Behavior change in Search: If a request id is used in the search box, and a request exists with that id, then the search will take the user to the particular request's details page. If texts are used in the search box then it will function as a default search and show the list of requests that contain the searched text.

Issue Fixed

Vulnerability :

• SD-79117 : XSS vulnerability while searching solutions (CVE-2019-12541)
• SD-79116 : XSS vulnerability while searching site (CVE-2019-12538)
• SD-78117 : XSS vulnerability in global search (CVE-2019-12189)
• SD-79119 : XSS vulnerability in global search (CVE-2019-12542)

Others :

• SD-60611 : Timeout issue occurs while importing large number of users from LDAP
• SD-47313, SD-66129, SD-62175 : Cursor is not placed in the "to" field or the "description" field when we hit the 'reply' button in requests.
• SD-65711 : "Change Password" option is available for users who have logged using the AD authentication.
• SD-66772 : Field and form rules doesn't work if asset values are selected as options for a resource question in the service catalog.
• SD-67473 : When a request is created through Chat, the "Mode" field would be set to with a default value of "Chat" if present.
• SD-67797 : If a request additional/default fields' values has a forward slash, then it is getting replaced with a backward and forward slash in the request list view.
• SD-67753 : The text "Actions" under Requests tab is not translated for non English languages.
• SD-67834 : Extra lines are added to texts that are copied and pasted from Outlook to the Announcements.
• SD-60839, SD-66853 : When we update a service category with an icon, it gets updated in a different service category.
• SD-67018 : If the count of Service Approvers in the application is high (say around 7000), then the Service Request creation form loads slowly.
• SD-67771 : If we hit enter key on the resolution text box of a default template, before creating a request, a blank resolution gets added.
• SD-65810 : Attachments are not visible in the solutions that are published in the Self Service Portal.
• SD-68126 : Credentials are not loaded properly in API in some scenarios.
• SD-67956 : Request Pick List additional field values are not listed in sorted order.
• SD-67341 : No response on saving closure code comments in a Change request.
• SD-59362, SD-59503, SD-60060, SD-60114, SD-60134, SD-61035, SD-61036, SD-64425, SD-65356, SD-65357, SD-66446, SD-66667, SD-66692 : XSS Vulnerability issues fixed
• SD-68229 : Not able to change the site using the site search icon when the number of active sites are more than 100.

Issue Fixed

• SD-68181 : When service catalog common additional field are added as columns under the request list view, when a pickup/assign operation happens from the request list view, those visible column's common additional field information will get removed from service request which is picked up or assigned.

Issue Fixed

• SD-67766: When users migrate from builds older than 9313 to the 9315 and having two or more users with same login name but different domain along with "Not in Domain" present, then those user's will not be able to login to the application.
• SD-67751: Request list view page is blank, if the selected custom filter name has a single quote in it.
• SD-67743: Request history is blank, if any of the additional field's name contains "time" in it.
• SD-67767: Technician is unable to set their availability status

Issue Fixed

• SD-67740: Request list view page is blank for some technicians after migrating to 9315, the scenario is as follows,
  • Some technicians sets the 'Refresh frequency' to some value, say 3 or 5
  • After some time, he sets it back to 'Never'
  • The server is now upgraded to 9315.

New Features :

• SDF-65167: Request List View Enhancements: Mark request filters as favorite, resize request columns, and view tasks and requests in a single page.
• SDF-67564: Revamped request history: Option to filter and sort history details of a request using various fields such as status, priority, mode, impact, and level.
• SDF-42517: Option to automatically close a request when approval is denied - i.e, if the approval status of a request is changed to the "Denied" state. This configuration can be done in Admin >> Request Closing Rules.
• SDF-65212: Option to merge service requests.
• SDF-65393: Email reply gets auto merged as conversation based on email header (in-reply-to header). This feature is enabled by default .It can be disabled through the Globalconfig Table in the database. [Parameter=AppendOnRequestReferences].
• SDF-63883: Live Chat for Users: Allow requesters to have a quick chat with technicians easily.
• SDF-65278: Advanced analytics integration for ServiceDesk Plus now offers reports and dashboards on change management module. In this update you will get-
  • An overview of upcoming and in-progress changes.
  • Insight into the CAB approval process.
  • Change management dashboard, CAB approval dashboard, business impact analysis and much more.
  Also, Request - MultiSelect additional fields are supported.
• SDF-28592: Refer settings of one site for configuring another site. Referring site follows the settings of the chosen site. Admin >> Sites >> New/Edit Site.
• SDF-65039: Option to configure the base delimiter. Admin >> Mail Server settings >> Delimiter.
• Note: By default, the base delimiter is ## and delimiter for each module is Request-RE, Change-CH, Problem-PB, Project-PJ, Solution-SO, Task-TA, PurchaseOrder-PO, PurchaseRequest-PR, and Contract-CO.
• SDF-67252 : Scan status with troubleshooting steps will be displayed in details page of SNMP devices too.
• SDF-51608: Option to list users who are deleted in the active directory. From this list, users can be deleted either manually or automatically.
• Note: Deleted user data from the remote server cannot be transferred to the central server.

Behaviour change

• Request ID search has been removed. Instead, the global search will have the "request id" filter enabled by default. Switch to "default search" filter to perform global search within the application.
• When Business Rules are applied to move a request to Closed / Resolved / Completed status, the action will be successful only if the Request satisfies the Request closing rules.
• Previously,$EntityID was used in Notification template. This has been changed to ##ModuleDelimiter-$EntityID##. For each module, replace their respective delimiters. For example, $RequestID should be replaced with ##RE-$RequestID##. The modified delimiter will be applied to the e-mail Notification template.
• SDSiteAdmin without "ModifyingDueTime" permission will not be able to edit the 'created time' in global edit.

Issue Fixed

Home :

• SD-65821 : Mark Unavailability option under Quick actions tab displays the first Technician listed instead of the logged in user in Technician drop-down.
• SD-64371: Vulnerability fix in task module.
• SD-42026: Vulnerability in scheduler.

Request :

• SD-66176 & SD-65953: Unable to assign the site technician in the task template within the incident template and service catalog.
• SD-63831: Worklog additional field's tool tip is shown as "Null" in the "add new" worklog page.
• SD-66253: Not able to edit "Date/Time" additional field of a WorkLog, if the field has no value assigned to it.
• SD-66034: Attachment and History of tasks associated with a request are not archived when the request is archived.
• SD-66345: Request's template doesn't change when updated with a template with no service category via Email command by Requester.
• SD-65987: Response due by time is set for a request duplicated from a request which doesn't have a response due by time.
• SD-48968: "Category" and "Description" details of a request are not present in the tooltip snippet over the archived requests.
• SD-63535: Task attachment files are overwritten while adding attachments files of similar names.
• SD-63611: Content in the reply text box of a request is not properly aligned if a requester/technician, who is not assigned to the request, replies.
• SD-63664: Default request template page is displayed when we close a request with the FCR check box selected.
• SD-66239: "Start Timer" option is unavailable for a technician who doesn't have the permission to reopen a request.
• SD-66137: Saved "Date" field values in the custom view criteria are automatically incremented in some cases.
• SD-66153: Error occurs if we hit the "Convert" button multiple times while converting a Service Request into an Incident Request or vice versa.
• SD-67377: In the IE browser, "Page not found" error occurs while trying to print a request page from ServiceDesk Plus.
• SD-60592: Able to close requests with blank description even though it is configured in request closure rules.
• SD-65197: Exception occurs while changing a request's template in some scenarios.
• SD-66059: 'New DueBy Time' calculation does not work when a ticket is reopened from 'OnHold' status during a holiday.
• SD-66238: Incident additional field values are maintained in the request list view even after converting the request type from incident to service.
• SD-66360: Overdue flag is displayed even when the resolved date is less than the due by date for a service request that is converted from an incident request.
• SD-66856: Unable to remove all template tasks of a request via global edit.
• SD-28229: Technician without an access to modify the 'due by time' is not able to modify the 'created time' as well.
• SD-65978, SD-65997: Request collaboration does not work, if any of the technician's display name has a single quote in it.
• SD-65716: Unable to edit the pick list values once they are added to the request additional fields.
• SD-66373: Able to change service category for a service request.
• SD-46127: Extra space is added to texts that are copied and pasted from Outlook 2007 to the request description field.
• SD-60599: Notifications are not sent when Requests are moved to Closed / Resolved / Completed status via Business Rules.
• SD-66386, 63118: Unable to view Requester pop-up window of a Request by a Technician who does not have Adding/Editing Requester permission.
• SD-66673: Request inline images are shown as attachments in the outlook.
• SD-26693: Request pick list additional field's default values are automatically selected in a request template even when we select "None".
• SD-66172, 66773: Unable to move Requests to unassigned state while configuring backup technician.
• SD-66624: Technician notifications are wrongly sent for scheduled status changes.
• SD-65800: Mail Fetching stops when a Request template has a deleted custom defined status
• SD-66215: Unable to reset the "E-mail id to notify" field while updating request.
• SD-66442: Task template list view pop-up is garbled while performing a column search, when a task is added to a request using task templates.
• SD-66196: When we hit the tab key from the "Subject" field, cursor goes to the "Created Date" field instead of the "Description" field.

Change :

• SD-66788: Rich Text option's are not shown in Send notification of Change.

Solutions :

• SD-66303: Unable to dissociate user groups from a solution.

Project :

• SD-64246: The Gantt View page is blank for certain time zones.
• SD-66100 & SD-66168: Project history does not change to the default language selected in the browser.
• SD-66333: Unclear error message appears when unauthorized technicians access the milestone displayed on the breadcrumbs trail.
• SD-66334: Associated project milestones are not listed in the Milestone List View for certain authorized users.
• SD-66343: While viewing the Project history, an error is displayed if a user is deleted from the application.
• SD-66438: Certain authorized users unable to add comments to a milestone.
• SD-66451: Certain authorized users unable to view history of a milestone.
• SD-66876: Total time spent by a project member in a milestone is not displayed.
• SD-66877: Edit options not displayed in the Task List View under Project -> Milestones for certain authorized users.
• SD-66298: In IE browser, an unwanted alert pops up on cancelling add task form in project.
• SD-62494: Milestones list view page does not get refreshed after bulk deletion of milestones.
• SD-66121: Project Estimated/Actual cost fields are shown in exponential format when the values are greater than 7/8 digits.
• SD-65998: Site field is not populated as "Not associated to any site", when a project is created using a project template that is not associated to any site.
• SD-66033: In the site field, the "Not associated to any site," option is alphabetically listed instead of being at the top, for projects.

Asset :

• SD-63971 : Scan : VMs added in exclude device/IP list are not excluded while scanning.
• SD-60286 : Scan : Exclude IPs/Devices from scan does not accept any IP range that ends with 100 like x.x.x.100
• SD-64178 : Agent : Fetching last 5 characters of license key when the license key is not available.
• SD-65719 : Agent remote control is not working when DC is integrated with product.
• SD-66127 : Error while performing remote control from IE as it required administrative privileges.
• SD-44820 : Agent : Issue in fetching Service Packs/Hotfix while scanning windows 7 machines
• SD-66893 : Agent : User account information were duplicated during script scan.
• SD-66226 : Scan : Serial number is not fetched while scanning Cisco IP Phones.
• SD-66627 : Scan : StringIndexOutOfBoundsException while scanning a Cisco IP Phone.
• SD-67025 : Scan : NumberFormatException while scanning a Switch.
• SD-66249 : Exception on editing CIs with similar names that are marked as Assets.
• SD-66163, SD-62126, SD-66185 : Unable to add attachments for Assets and software licenses.
• SD-58915 : Unwanted 0kb pdf files are attached in mail notifications even when no audit changes are detected during Domain/Network scan.
• SD-66241,SD-62091 : Unable to scan Windows 8 to Windows 10 OS machines, if Hyper-V Windows feature is enabled under Control Panel.
• SD-66816 : OS of Debian machines was not properly identified.
• SD-65347 : Unable to fetch correct model name for HP, Canon IR505 and Brothers printers.
• SD-67058 : Changed the field name "Device Serial Number" to "Manufacturer Serial Number" and "Serial Number" to "Org Serial Number" in asset forms.

Software :

• SD-58880 : Software : When the manufacturer for a software is changed from "Others" to "Microsoft", certain individual/volume licenses are moved under CAL.
• SD-63987 : Software : While adding a license agreement, the pick list values for custom fields are not loaded.
• SD-64441 : Software : Unable to delete the site when it is associated with downgrade software license.
• SD-66365 : Software : NullPointerException while deleting certain software licenses imported from CSV.
• SD-64172 : Issue in displaying "Add Manufacturer" pop up in "Add New Software" form, in dual monitor.
• SD-65399 : Duplicate CI relationships are created for manual software installations after scan.
• SD-62150 : Unable to change the software types from scanned software list when software is manually added from workstation/server details page.

Purchase :

• SD-65673 : Purchase: Item total cost fields are not restricted to two decimals in purchase request details page.
• SD-65804 : Purchase : Purchase request id jumps by 300 on every restart of the application.
• SD-66174 : Purchase : Unable to open purchase order(s) in new tab from the PO list view.
• SD-66527 : Purchase: The approval link in the notification mail doesn't work for second level approvers in purchase request. Isuue occurs when previous approver have approved from a Non-login link.
• SD-63126 : Purchase : Approval limit of Purchase Order of an user is based on base currency instead of currency used in the PO.
• SD-65747 : Purchase : Multiple submit clicks in "Notify the Vendor" popup in PO results in multiple POs being placed to the vendor.
• SD-66200 : On receiving PO, CIs are added to child CI types, if the CI type has child CI types.
• SD-66679 : Error occurs while canceling a purchase request if the "E-mail to purchase request's requester and technician when request is cancelled" option is disabled under Admin --> Purchase Notification Rules.

Admin :

• SD-65631: Priority color band in milestone template is not aligned properly.
• SD-65630: Status color band in milestone template is not aligned properly.
• SD-27685: "$NoteMadeBy" and "$NoteDesc" variables don't work in the "Subject" field of "Notify technician when a note is added" email notification template.
• SD-67368: Unable to fetch System Updates using Proxy Settings.
• SD-47571: Reset button in the translations page is not working properly.
• SD-65280: Emails filtered out by SPAM rule still creates Requester account in the application.
• SD-66183: Mode cannot be set as 'not for further usage' if it is associated with a module.
• SD-65982: SLA Escalation actions are not applied to a request when the action fields (Group, Technician, Priority & Level) that are set as "Allow Requester to View" disabled in template configuration.

Reports :

• SD-64303 : Report: Unable to delete the advance filter for saved custom report.
• SD-56494 : Report: Renewed contracts are also displayed under Reports --> Contracts --> Expired Contracts.
• SD-65484 : Reports: Unable to view both dynamic and static views of the data model belonging to a CI History.
• SD-65640,SD-65534 : Unable to run the CI History report for MSSQL database.
• SD-66677 : "NullPointerException" occurs while generating a schedule report for CI History.
• SD-65723 : Scheduled reports with criteria for Project module fetches incorrect data.
• SD-65709 : Cancel button in Reports window does not get disabled even after the Report is triggered.
• SD-65454, SD-66799, SD-66798 : Error occurs while trying to run Audit history by Changes under Custom Reports.
• SD-66519 : Unable to execute queries containing description field and workordertocharge table.
• SD-65581, SD-66202 : Error occurs while executing scheduled reports by non-SDAdmin users.
• SD-65620 : Able to create Report folder without giving any name.
• SD-66029 : Improper error message while trying to create a Report folder with an existing name.
• SD-46315, SD-59517, SD-66208 : The special characters in text columns are shown improper in Reports.

Others :

• SD-64321 : Failure message displayed during "Delete credential" operation is not translated for Non-English languages.
• SD-60797 : "File not found" error occurs while downloading attachments when SDP server location is changed.
• SD-66244 : Documentation link under help redirects to an invalid page while viewing the admin tab.
• SD-65451 : Vulnerability issue fixed.
• SD-60084 : Able to view server details in the response header.
• SD-65608, SD-65611 : Keep me signed-in does not work in some environments when automatic browser upgrade is enabled by the user.
• SD-65889 : DC & MDM Permission check boxes are unchecked for technicians despite disabling the DC configuration in the application. DC & MDM tab(s) are not visible to SDAdmins, when we disable the DC configuration.
• SD-66686 : Technician Notification pop-up to accommodate more notifications preview based on resolution.
• SD-42026 : Vulnerability issue fixed.

New Features :

• SDF-41121: Option to login to the mobile application using LDAP Authentication. If both LDAP and Local Authentication is enabled in your application, then entering either one of the passwords will allow you to successfully login to the application.

Issue Fixed

• SD-67037: If we click on the resolution text box of a default template and create a request, a blank resolution gets added.
• SD-66363, SD-66841, SD-66842: Vulnerability issues are fixed.

Issue Fixed

• SD-67431: In SSO enabled environments, owing to the POST data loss, web form data doesn't get submitted while creating or editing a request and form resets. Similarly, replies sent via email are not sent; in some cases resolutions, notes, and worklogs are not getting saved too.
• SD-66780: Following issues have been fixed in the request module
  • Request form freezes while adding a request.
  • Technicians are getting logged out randomly.

Issue Fixed

• SD-67331: Unable to submit post data in IE when the SSO and Keep me signed in options are enabled.
• SD-66364: CVE-2017-9362 : Vulnerability while adding CI in CMDB API.

Behavior Changes

• In an SSO-enabled environment, the Keep me signed in option will be unavailable.

Issue Fixed

• SD-67015: In SSO enabled environment, technicians are not able to access API after upgrading to 9310

Issue Fixed

• SD-65898: Single Sign on does not work if we disable SMBv1 protocol in domain controller.
• SD-66793: During scan when the prohibited softwares are identified, only one machine gets listed in the technician notification

Behavior Changes

• SD-66938: Expiry time format for STATE_COOKIE is changed from session to seconds(60sec).
• SD-66934: The "keep me signed in" option in the Login page is to be kept unchecked by default.

Issue Fixed

• SD-66745: Subject of a Request gets hidden in the reply window, if the sender's e-mail Id is configured to a support group and the Request is assigned to a Technician in that Support group.
• SD-65802: Resurfacing of this issue in 9308 (which was fixed in 9305), Automatic status change configured based on Request Status Scheduler fails to work, has been fixed.
• SD-65697: Unable to access V3 API when Single Sign On is enabled.

New Features :

• Option to take Approve / Reject actions on Incident and Service Requests. (from server build 9303).

Issue Fixed in IOS App 4.2

• Invalid API key error occurs in the Assign technician option for some users.

New Features :

• SDF-65900: Following enhancements have been made in SMS notification settings:
  • Platform account support for Clickatell
  • Option to modify SMS Gateway API URL from UI
  • Unicode support for Site 24X7
• SDF-66288: The following script methods have been supported in Field and Form Rules:
  • $CS.getValue("REQUESTER.EMPLOYEEID");
  • $CS.getValue("REQUESTER.SITE");
  • $CS.getValue("REQUESTER.ISVIPUSER");
• SDF-59980: Option to delete/hide default CI types and product types.
• SDF-65935: Option to include Shared Requests in Custom Reports. This will be available under Reports >> Custom Settings >> General settings.
• SDF-32969, SDF-44559: Option to assign technician / back up technician based on either the due by date of the request or the created date of the request. This will be available under Admin >> Self-Service Portal Settings.

Issue Fixed

Home:

• SD-65816: In PGSQL DB, when a Technician is marked on Leave, From and To date fields get interchanged in details page and leave notification.
• SD-65424: Unable to add a Requester from quick actions menu by non-admin technicians.
• SD-66549: In Requester login, although texts in Request summary are hyper-linked, it does not get re-directed to the intended page when clicked.

Dashboard:

• SD-66469: Overdue Requests count mismatch between 'filter Requests by' widget in the dashboard and the 'Overdue Requests' count in list view, when the page is redirected from dashboard to the Request list view.

Request:

• SD-65748: Business Rule configured for a Request associated with sites, get executed even during non-operational hours although it is configured to be executed during the operational hours.
• SD-65759: Certain Incident and Service additional fields created in Turkish language does not get displayed in the Self Service Portal although it is configured in the template.
• SD-65823: Request Type field is shown in custom view filter, but the values are not fetched. Now it is modified to show the Request Type field with values for problem module enabled environment.
• SD-28156, SD-65296: Vulnerability in Request module.
• SD-38444: Translation issues in Italian language.
• SD-64462: The integer zero on the left of the decimal point in a decimal additional field displays blank value.
• SD-65942: Performance optimized while loading a Request form in environments where large number of resource questions are present in the Service template.
• SD-50327: Default resolution set for a request template is not applied to requests created via email or the Quick create option.
• SD-53431, SD-63662, SD-64073, SD-64281, SD-66601: Issues with assigning Technician/ Group have been fixed.
• SD-66358: Page gets scrolled to the bottom while forwarding a Request.
• SD-66366: Reply editor for Requester Conversations feels smaller.
• SD-66453: Less clarity in displaying disabled fields.
• SD-66368: Multiple approval emails being sent for request on clicking send button multiple times in Submit for Approval action from the request details page.
• SD-65885: In Notification Rules, "Alert (or Notify) technician by email when there is a new reply from the requester" has been changed to "Alert (or Notify) technician by email when there is a new reply for the Request".
• SD-61745: Tool tip in Request List view fails to disappear when switched between browser tabs.
• SD-61928: Tool tip display issue in Request list view while mouse hover.
• SD-64365: While performing a Request import from XLS, an alert message to disable survey has been added.
• SD-66590: Field and Form Rules are not applied If any field options contain special characters.
• SD-66554: Request archiving fails for Service Requests created under custom service category in some scenarios.

Task:

• SD-66351: Screen flickers while trying to scroll down the Task page.

Admin:

• SD-64309, SD-59754: Resolution does not get updated while changing the Request template using a Business Rule.
• SD-65977: Error in Business Rules list view due to the presence of empty strings in the text-based "starts with" / "ends with" criteria.
• SD-62661: Site entry gets Duplicated while trying to update a site with copy settings for department, and if the department with same name (in different case) exists in copy site.
• SD-66048: Performance optimized while fetching department name in environments with a large number of departments.

Reports:

• SD-66301: Less spacing between lines in Reports.
• SD-65288: Details link under Build information of community Tab does not redirect to the Japanese URL even if the language is chosen as Japanese.

Others:

• SD-26079: Unable to re-size the text area for MultiLine/Single Text additional fields.
• SD-65886: Error occurs in API documentation when opened in Firefox.
• SD-66287: Typo in alert message.
• SD-66385: Approval reminder notification for request fails to work after 9303.

Behavior change in 9308:

• Previously while deleting a CI type or a product type, a message would be displayed if there are products under the corresponding type. The user had to delete the assets and products under it before deleting the CI Type/Product Type. From now, If a CI type or a product type is deleted, the number of assets and products under it will be displayed and it will prompt the user to proceed with deletion. If the user chooses "Yes", the assets and products would be deleted and the corresponding CI Type or Product Type would be hidden. The user can make them active, if required.
• Only Technicians with SDSite Admin and SD Admin role can add a Requester from the Quick Actions menu.

New Features :

• SDF-65096 : You can now share a Request with Technicians and Requesters from the Request Details page.
  • Requests can be shared with all technicians or technicians of selected support groups and departments
  • Can be shared with all Requesters or Requesters of certain sites.
  • New filters like Pending Request shared with me and Requests shared with me have been added in the filter drop-down.
  • View/edit permission for a Shared Request will be the same as the access permissions provided to the Technician while a Requester can only view a Shared Request.
  • Note that reports will not contain Shared requests listed in them. For more info on this feature, refer this Admin guide link.
• SDF-22978 : Change module will be available for a Requester login when the user is assigned with a Change role.
• Earlier a Requester could access a Change Request only through non-login URL. Now they can access it from their self-service portal.
• Requester will have complete access to mini-calendar and calendar views.
• A new filter 'All My Changes' has been introduced in List/Calendar view.
• Access permissions to a Change Request and its operations will be based on the roles assigned to the Requester. However, there are a few operations like add/copy/delete Change, associate Incident/Problem, list view actions, history etc., restricted for Requesters.
• SDF-54282 : Easier user selection component introduced for Change Roles.
• SDF-65562 : Option to notify users when they are removed from Change role.
• SDF-65441 : A new variable '$StatusSetBy' has been added under Change stage and status notification template.
• SDF-63002 : New fields 'Department' and 'Requested By' has been added in Projects.
• SDF-64381 : Enhancements in Field and Form rules.
  • 'show resources', 'hide resources', 'set task' and 'unset task' actions are supported.
  • 'set task', 'unset task' and 'clear field' actions are supported in 'on Submit' Rule.
  • 'Select Approver', 'Requester Details' and 'Login Details' fields have been added in conditions.
  • New script has been provided for 'Requester Details' and 'Login User Details'.
  • 'Show Tasks' and 'Hide Tasks' has been added in Actions and in ScriptEditor for Tasks.
  • Inbuilt javascript methods 'addAllOptions', 'setDateFromCurrentDate' and 'getApprovalStatus' have been supported.

Issue Fixed

Dashboard :

• SD-65660 : Add new widget pop up not being displayed properly for the Chinese language in self service portal customization.
• SD-65971 : Support groups filter in Dashboard fails to list the default site specific groups for refer sites.
• SD-65937 : Unable to choose or save few support groups by Technicians with restricted site access in Dashboards, when the default site is associated with them.
• SD-65955 : Support group search filter in Dashboards is case sensitive.
• SD-65956 : Requests by Technician and Request Summary widgets display wrong count in Dashboards for a restricted site access technician if there is a marked as deleted group present.

Request :

• SD-66135 : Unable to set the status of a Request to resolved through API / Mobile App when request auto close is enabled.
• SD-64106 : XSS Vulnerability issues fixed.
• SD-66203 : Request details page become blank in some scenarios in few languages.

Change :

• SD-65401 : Status comments dialog box appears during status change although it is marked as non-mandatory in Change template.

Projects :

• SD-65402 : PDF export fails in some environment for Gantt View, Project Overview Map and Task Dependencies.
• SD-65378 : Unable to delete Projects from list view, while switching from project details view page to Project list view using the projects link.

Solution :

• SD-63901 : Unable to search solutions when 'Solution' is accessed using non-login view.
• SD-65793 : Error occurs on loading request details page randomly due to solution suggest API call.

Purchase :

• SD-64198 : Unable to create Purchase Request from a Service Request, when the application uses MSSQL database.
• SD-65650 : Requested item names fail to get populated in add new purchase request form while creating a Purchase Request from a Service Request.
• SD-63928 : Site filter does not get displayed properly for a few admin technicians in Software and new Purchase Request page.
• SD-65902 : Unable to download attachments from a Purchase Request details page when the attachment path is changed in Self-Service Portal.

Admin :

• SD-50909 : Self service login details notification does not get sent when a new Requester is added through CSV import.
• SD-64332 : The display name given in the CSV file is not imported through schedule CSV import.

  NOTE : In the migrated setup , to import displayname field, as part of the schedule CSV user import, you have to add the below entry

  <USERFIELDMAPPING AppFieldName="displayName" CsvFieldName="displayName"/> in the scheduledCSVUserImportMapping.xml file, and the corresponding csv file should have the colum name "displayName" to get imported.

• SD-65995 : Unable to configure a 5 digit port number in the Port field in Proxy settings since the max length of the field gets restricted to 4.
• SD-66516: Confused translation for the word 'Requests' in Swedish.

Reports :

• SD-65708 : Boolean columns fail to work while generating Custom Reports.
• SD-46136 : Error while executing valid query reports with column names containing sql keywords like update, exec, into etc.

Others :

• SD-64188 : Restoration fails when the backup sql file is more than 1GB.
• SD-65909 : Data Restoration fails in console mode in versions above 9240.
• SD-65265 : Text wrap is not applied in the dynamic notification pop up.
• SD-64419 : Vulnerability issue fixed.

Behavior changed in 9306

• SD-65814: Solution suggestions bulb icon will be disabled and resolution section is made as default view on clicking resolution tab.

Issue Fixed

• SD-66052: Unable to send Reply to a request using IE11 browser in some environments.
• SD-65933: Unable to choose 'Entire Content' search option in solution module in languages other than English.
• SD-65802: Automatic status change configured based on Request Status Scheduler is not working.
• SD-65798: Global search fails to work for few modules for languages other than English.
• SD-66043: If Field and Form Rules are configured, fields are not validated properly if the field value contains trail end spaces.
• SD-66073: All tasks are listed under 'My Tasks' section in Home page where change module is not enabled

Issue Fixed

• SD-65950: Migration fails during deletion of asset relationship of a resigned user. Particularly happens in some environment where the count of resigned users with asset relationship exceeds 1000.

New Features :

• SDF-62564: Option for Technicians to mark their availability by choosing 'Online' or 'Offline'. The significance of this indication can be viewed while assigning Requests/Tasks to an available Technician from the home page of Tasks and Request module.
• SDF-38788: Prompt for Request closure code when the status of a Request is changed to 'resolved'. This option will be available only if the 'auto close' option is enabled.
• SDF-58913: 'Change' module has been provided for Standard and Professional trial editions.
• SDF-63250: API support for 'Approvals' only for operations where the user can get his/her pending approvals and take approve or reject action on the same.

Issue Fixed

Dashboard

• SD-65803: Able to view the deleted groups getting listed in select2 components due to cache issue.
• SD-65801: Technicians who have access to all Sites are unable to choose/save support groups that are assigned to them from group filter in Dashboards.

Request

• SD-65588, SD-65762: Unable to add closure code details and status change comment from the resolution section when status of the Request is changed.

Assets

• SD-64196: Deleted technicians are displayed under "Quick Create - Relationships".
• SD-64026,SD-57833: Unable to view more than 50 products that are associated to a vendor.
• SD-64308: NullPointerException while trying to import Linux machine's scanned xml.
• SD-61695: Memory details shown in Workstations/servers hardware report is not matching with total memory of the device.
• SD-65778: Location Field is getting reset to null on csv import under asset.
• SD-61679: In asset details page, the word 'State' has been wrongly translated in polish language.
• SD-65773: Unable to scan AIX machine as timeout error occurs while executing a command.
• SD-62968, SD-62976, SD-65533: Unable to modify the Asset state from the Resources List View.

Software

• SD-42063: Prohibited software installation is not notified for new assets identified during network or domain scan.

CMDB

• SD-63205: Exception is thrown if form is submitted without selecting the XLS file while importing CI relationships.
• SD-65159: Ambiguous user error on importing relationships for users.

Contracts

• SD-65498: Unable to import contracts if date values are not provided in DATE formats supported in XLS file.

Admin

• SD-63932: The word 'Show' is removed from the 'Requester allowed to view' drop down.
• SD-65050: In junk notification filter, i18n key is shown for "is" condition.
• SD-65283: Dropdown missing for the option "Reopen the same request within no. of days from closed time. Else, create as a new request." under Admin -> Self-Service Portal Settings in Polish language.
• SD-65739: Advanced Analytics tab, when accessed, points to Zoho Reports although Analytics Plus is configured.
• SD-65220: Site based departments are not listed in Add/edit requester page when the site field is displayed as text box.
• SD-64247: Site field is available in Business Rule Criteria dropdown lists for copy/custom sites when the total site count is greater than the SiteIconListConfiguration paramvalue.
• SD-64078: Unable to modify the technician for cost center under Admin module.
• SD-65781: New video updated for Service Catalog under Product Overview.
• SD-65256: Associated Users list view does not get listed when 'Associate User(s)' option under Region/Site/Department in 'Admin' is clicked.(Occurs only in MSSQL DB)

Reports

• SD-62595: Wrong scheduled reports are sent to the users if there are more number of reports scheduled at one particular time in some environments.
• SD-64284: Barcode column is displayed twice for while creating "All Assets" new custom report.

Others

• SD-64090: In AD authentication, when dynamic user addition is disabled, domain names will be listed for the exact username searched.
• SD-63919: Unable to migrate the ServiceDesk build when Assetexplorer build is running in same server with 8080 port
• SD-63993: The text "Software" under Assets tab --> Left panel is not translated for non English languages.

Vulnerability

• SD-32674, SD-32675, SD-61482, SD-61483, SD-65358, SD-39963: Vulnerability issues fixed.
• SD-65799, SD-65648: Vulnerability in Dashboards
• SD-64105: XSS Vulnerability in Solutions.

Behavior Changes

• If any one of the approvers approve the Incident approval, the status of the Incident Request would be set to approved. Yet, the other approvers would have been able to register their recommendation on the approval. Now, once the Incident Request is approved by any one of the approver, the other approvers won?t be able to register their action or recommendation on it, since the Request is already approved.
• While importing contracts, there won't be any option to choose date format for date fields as before. Instead, all date formats supported by excel will be supported if the cell containing date is formatted as DATE in excel. Otherwise, default date format supported will be "dd mm yyyy".

Issue Fixed

Issue Fixed

New Features :

• SDF-48098 : Save time and effort by creating Project Templates for projects that are repetitive and contain milestones, tasks, and sub-tasks. This option is available under Admin >> Project Management >> Project Templates.
• SDF-63463: Customize dashboards per your requirement. You can now re-size and re-arrange the dashboard; add, remove, and restore widgets; and even define privacy settings. The administrator can make private dashboards viewable by all Technicians or make shared and managerial dashboards viewable only by a specific group of users.
• SDF-58820: Undeleted support groups will now be made inactive and unvailable for further usage.
• SDF-63691: Perform customized actions through a customized script file at scheduled intervals. This feature enables the administrator to set up a new schedule, modify an existing schedule, and remove, activate, or deactivate a schedule. This option is available under Admin >> General Settings >> Custom Schedules.
• SDF-63451: Users can now upload a profile picture that's not more than 5 MB in size and in the .jpg, .png, .jpeg, or .bmp format.
• SDF-60547: Add external links to the application, making it easy for users to access a variety of online or custom applications. This option is available under Admin >> General Settings >> ME Integrations.
• SDF-61601: Configure security settings under Admin >> General Settings >> Security Settings.
• SDF-34955: Create a new service request by using an existing service request. The new service request will contain all the request details copied from the existing one.
• SDF-63858 : Requesters can now edit their request before it is approved, resolved, or closed. With this feature, requesters can correct any wrong information, or fill any missed out fields in their request.
• SDF-65287: Add the first response time for a service request while adding worklogs and notes. Normally, first response time (indicated by field Responded Date in the request form) corresponds to the time when a technician replies to a request through mail. Technicians can also choose to record the same when adding worklogs and notes to the request as well.
• SDF-64036 : Add up to 50 additional fields of any type to a service request.
• SDF-57703: You can now convert a service request to an incident request. This is available under the Actions tab in the Request details page.
• SDF-65591 : Choose the restriction type while sending Request approval emails. This option is available in the Self-Service Portal settings.
• SDF-64463 : Technicians now have the option to resend conversation details.

Issue Fixed

Issue Fixed

• SD-77871 : Privilege Escalation Vulnerability (CVE-2019-10008) and User Enumeration Vulnerability (CVE-2019-10273) in login page has been fixed.

New Features :

• SDF-38562 : Option to search POs using additional fields in global search.

Issue Fixed

Work Stations

• SD-62547 : A site restricted technician can view other site's VM Hosts/VM Machines in their respective list views.
• SD-65306 : While importing assets/workstations through CSV, exception is thrown if the owner's login name is provided for ownership.
• SD-62867 : Unable to copy workstation(s) which have a barcode value.
• SD-63937 : Hard disk details are not getting populated during the scan of Linux machines.
• SD-39256 : For windows machine, the Ci type is shown as 'workstation' instead of 'Windows Workstation'.
• SD-63915 : Unable to scan Windows 8 to Windows 10 OS machines, when the Hyper-V feature is enabled.
• SD-63652 : Scanning a Host does not fetch the Servicetag and IP Address of the machine.
• SD-63308 : Vendor name in the workstation listview is rendered blank

Assets

• SD-65307 : Updating an asset with ownership details fails during CSV import if the same asset is tried for import without ownership details.
• SD-64260 : Able to delete entry from Unaudited Asset list view by Technicians who have no permission to delete assets.
• SD-63705 : Base element CI type is displayed under CI History report.

Software

• SD-65380 : Allocated count gets mismatched in Software License details page.
• SD-62346 : Custom software type count does not get listed in "Software" dashboard.
• SD-60783 : Unable to enter licence key if the character is more than 100.

Contracts

• SD-63125 : Unable to attach files larger than 10 MB in the contract module.
• SD-62152 : Wrong purchase order ID gets listed in associated asset's list view in contract edit/view page.

Purchase Order

• SD-63607 : Purchase Requests' additional fields does not get displayed in E-Mail notification template.
• SD-65108 : After applying the service pack, Purchase Request additional fields does not displayed in the details page.
• SD-64001 : Previously selected "Purchase Request" roles fails to reset when clicking the "Save and Add New" button.
• SD-65193 : Purchase Request notification messages appear garbled in technician space notification.
• SD-65279 : Requester name in a Purchase Request does not get displayed under "My Approvals" in home page dashboard.
• SD-64139 : The last decimal number after the decimal point of the total cost in PO listview gets removed if the last decimal number is zero.
• SD-64138 : PO name containing a backlash '\' displays the name excluding the '\' in the PO List view, after saving the PO.
• SD-64087 : Only one Approver appears in the "Approved by" info of PO print preview in case of multi approver.
• SD-63929 : Over due PO link in Purchase Order Summary widget gets redirected to 'All POs' in listview.
• SD-63909 : 'Invoice Received' and 'Payment Done' notification for the PO does not get sent even though it shows the success message.

Reports

• SD-21276 : Printer "Serial Number" does not get displayed in Custom Reports.

Vulnerability

• SD-65047 : Application server fails to start when the application is installed and service pack is applied with remote mysql database.
• SD-62587 : XSS Vulnerability issue fixed.
• SD-39619 : Vulnerability issue fixed.
• SD-64422 : XSS Vulnerability issue in Asset Group name.
• SD-61836 , SD-60137 : XSS Vulnerability issue with Contract fields.

Others

• SD-63445 : Issue with generating random password for robo technician.
• SD-62825 : CI History is not handled for tracking of asset changes in the Professional edition.
• SD-59121 : Newly added Cost Center does not get displayed in Cost Center list view even though it is added.
• SD-61664 : Based on Database configuration, an option to set the LocalAuthentication password as Random or predefined, for the users added through ActiveDirectory (AD), LDAP, Dynamic user addition, users created via e-mail Requests has been provided. Make sure that the notification under Admin >> Notification Rules >> Send Self-service login details is enabled before performing the import so that LA user details will be notified to users through email.
• SD-65500 : Synchronizing the data of those configured additional fields failed in ME-Advanced Analytics/Zoho Reports, when the application is upgraded above the 9229 ppm
• SD-65532 : UI appears distorted when there is only one default template available in the application.

Behavior Changes

• After upgrade, subsequent new users added through AD / LDAP / DynamicUserAddition / users created via email will have a random password set for Local Authentication. If it needs to be changed to 'predefined' password, please contact our support for further assistance.
• Entire row of the unread Request will be displayed in bold in order to differentiate between read and unread Requests. Earlier, only the title of the Request was displayed in bold.

New Features :

• SDF-62529: You can now configure a setting on the Self Service Portal to automatically delete system-generated notifications, such as acknowledgment or assignment mails, that are older than a certain time period.

Issue Fixed

Request

• SD-60716: Unable to reopen a request when the site to which it has been associated has been deleted.
• SD-62862: When a request is associated to a site that has been deleted, and if an SLA is associated to it, then the request cannot be closed.
• SD-64373: Requester Details window opens with a "null" value name when the Change Requester is not associated.
• SD-65126: Unable to differentiate between read and unread notifications displayed in technician-space notification.
• SD-65164: Unable to view the internal scroll in Request details section while viewing Approval details.

Tasks

• SD-63935: Unable to assign a Task owner from Tasks list view if the application is opened in Firefox browser.

Problem

• SD-62446: 'Unassigned problems' count in the home screen of the SDAdmin role do not match the 'Unassigned problems' count in the problems list view.
• SD-63633: Each time a technician closes a problem, all associated incidents are closed even if the technician does not have the request closure permission.
• SD-63845: Vulnerability: Problem module is accessible in standard and professional edition.
• SD-65151: A technician with view permissions for a problem is unable to access the View Problem button on the Request details page.

Change

• SD-61466: Non-login users are not able to download attachments from change.
• SD-64337: Unable to save any change through inline edit, when "group" field is set as mandatory field in change template.
• SD-64092: Performance issue in setups with large number of sites, category, subcategory, and item.
• SD-64258: Rendering exception in change planning stage -> Archived incidents view (Exception in showing FCR, so FCR to be shown for associated archived request).
• SD-64271: Closed Date value is not updated as empty, while changing the closed problem status to open.
• SD-64330: Attachment description is not displayed in the submission stage of a change request.

Solutions

• SD-62996: Keywords of a solution disappears, if the keywords are added by editing the solution.

Admin

• SD-63830: 'Plain text' format configuration in notification rules are not applied for change and problem notification content.
• SD-63938: Inconsistent date values shown in the Holiday List View due to personalised time zone.
• SD-65035: Unable to view headings (Stages, View, Edit and Approve) while adding a Change role.
• SD-65267: While importing requesters through csv files, passwords for already existing users was being updated by default since build 9228. This has been moved as a database configuration with the default behavior of not to update the passwords.
• SD-65273: Typo error in the phrase 'computer account name' under Active directory configuration page.

Reports

• SD-64052: Exception in the advanced search option when reports with chart and advanced searches are run simultaneously.
• SD-64310: Reports tab loading issue for non-SDAdmin users.
Backup & Restore
• SD-62957: When there is a failure in backup restoration, customers will have to do a full restoration again. Now, when the same backup is applied, customers will have an option to go for a complete restore or a partial restore, where in the application continues the restoration from the last successful table restored earlier.

Vulnerability

• SD-64120, SD-63212: XSS vulnerability related to technician calendar view.

Behavior Changes

• Problem Closure Rules:
• 'Copy problem solution and workaround to all associated incidents', is a SYSTEM operation.
• 'Close all associated Incidents', is a SYSTEM operation.
• By Default, if a problem closure rule is selected in Admin, it will appear selected while closing a problem.
• Font family used across the product has been changed to 'Roboto' for consistency. Any styles added / modified by customer's manually will be removed during this upgrade. Customers have to redo the modifications again after the upgrade.

Issue Fixed

• SD-63443 : Buffer overflow error in agent while taking remote control.
• SD-63657 : More than one viewer opens up while taking remote control in IE.
• SD-65040 : "Certificate has been revoked" error is displayed while taking remote control.
• SD-63262 : Microsoft Windows Unquoted Service Path Enumeration error in agent.

Issue Fixed

• SD-65361, SD-65269: Issue with Endpoint Central (formerly Desktop Central) integration when the option 'Enable to access Desktop and MDM Plugin Functionality' is chosen and certificate error while running DC in https mode.

New Features :

• SD-63274 : Support for SNMP V3 scan has been introduced.

Issue Fixed

Behavior Changes

• Asset inline edit will trigger Request update workflow.
• Approver history will now show the logged in user Id of the approver instead of the email id if approved when logged in.
• If Default template is associated with any Service Category, it will not be listed separately in Request Catalog menu and 'New Incident' button will not be present in Template listing.

Issue Fixed

Behavior Changes

• Software Compliance can be scheduled at different time intervals by enabling the checkbox available under Admin » Discovery » Scan settings » Schedule based Software Compliance Calculation.

Behavior Changes

• Software Compliance can be scheduled at different time intervals by enabling the checkbox available under Admin » Discovery » Scan settings » Schedule based Software Compliance Calculation.

New Features :

• SD-60295 , SD-63336: Solution Auto Suggest for Technicians: Suggesting solutions for requests based on the keywords found in the requests. This allows the Technicians to try different solutions from the suggestions, copy them as resolutions if applicable, or add comments to the solutions that didn?t work while keeping track of the tried solutions.

Issue Fixed

Behavior Changes

• SD-63673: On receiving an e-mail with the Outlook e-mail file (.msg) as an attachment, the content of the file is added in the request Description and not added as an attachment to the request. Now, the content will be available both as inline and as a .eml attachment.
• SD-64071: By default, domain is displayed as a drop-down list in mobile (\mc) context.
• Only the users with Admin privileges on Servicedesk Server (where ServiceDesk Plus is running), will be able to upgrade ServiceDesk Plus.

Issue Fixed

Issue Fixed

New Features :

• SDF-64374: ServiceDesk Plus is now integrated with AD Manager Plus. Administrators can reset password, create, delete, unlock, enable, disable users in AD from Request details page of ServiceDesk Plus and thus efficiently manage their Active Directory in both the Applications. This feature can be configured under Admin >> ME Integrations >> AD Manager Plus. SDP-ADMP integration is compatible with ADMP build number 6500. Refer this link for more details on this feature.
• After upgrading, users need to re-configure the ADMP details in order to display the ADMP actions.
• SDF-62411: Option to notify Technicians on any action in which he/she is associated with, through SMS Gateway Provider. Earlier SMS could be sent as mails through Mobile service provider. Now, Technicians can be notified through SMS Gateway Providers like Click-a-tell, Bulk SMS and Site 24x7. This feature can be configured under Admin >> Organization Details >> SMS Notification Settings. Refer this link for more details on this feature.
• SDF-61840: Configuring Organization Roles: Feature to create and associate organization roles to the users to enable the role based approval process in service requests. Once the organization roles are created and users are associated to it, the role based approval process can be configured from the service templates.

Behavior Changes

• IE version 8 and below will no more be supported.
• Revamp on Headers and Themes configuration: UI for Header section has been changed. Any theme configured earlier will not be retained. Users are requested to reconfigure the themes after upgrading.
• Theme configuration for subsections has been removed. Users will not longer be able to customize the subsection colors. It is set to grey by default.
• Custom logo size has been modified from the earlier (168*46 ) to (155 * 38). Logos which are greater or lesser than this size will be shrunk or expanded accordingly with the current size.

Issue Fixed

Behavior Changes

• Log files - startout.log and wrapper.log have been moved from "ServiceDesk\bin" directory to "ServiceDesk\server\default\log" directory. Also, these files will be bundled by default when generating the support file.

New Features :

• SDF-59416: SDP-Zoho Reports/Analytics Plus Integration enhanced with Custom fields sync. Custom fields created for Incident, Service Catalog and Worklog can be viewed in Zoho Reports/Analytics Plus when synced.

Issue Fixed

New Features :

• SDF-63023 : Service Catalog can now be obtained as an Add-on for Standard edition.
• SDF-63419, SD-61445 : Field and Form Rules Enhancements:
  • Ability to copy rules to multiple templates
  • Action to add/remove options from the Pick List field through UI (except Site & Group fields)
  • Action to set values for fields through UI
  • Action to remove the value of fields
  • The introduction of "Email Id(s) to Notify" field
  • The Resource section is hidden when all the questions are hidden
  • Accessing requester details of a request while using Custom scripts/triggers
• SDF-63168 : Option to set Response time for a Service Request and Actions to be taken on escalation of that Request. This is available under Admin >> Helpdesk Customizer >> Service Catalog >> Manage >> Service Level Agreements.
• SDF-60845 : REST API has been provided for Projects and Milestones.
• SDF-63812 : Purchase request feature is available in "professional edition".
• SDF-62965 : Tools action integration between SDP and Endpoint Central (formerly Desktop Central) - Ability to restart, lock, wake on LAN, hibernate, shutdown, initiate chat and view system manager of Windows machines from the machine's details page or request details page if SDP is integrated with Endpoint Central (formerly Desktop Central) .
• SDF-61108 : Option to 'Search' in all select boxes in 'Request' module.
• SDF-63576 : Option to add 'Downtime' variable in all Change Notification Templates.
• SDF-49499 : Option to view Project based Reports has been provided under Reports tab
• SDF-61158 : Doctool Enhancements:
  • Grey themed UI
  • Operation search and Attribute search
  • 'Group >> Entity >> Operation' Hierarchy in Table of Contents
  • 'Sample response' output for every operation
• SDF-57541, SDF-62275: Product can receive notifications related to region-specific announcements and events, new build releases and upcoming features for SDAdmin technicians.

Behavior Changes

• SD-51789 : Access permission 'Add' and 'delete' Projects has been provided for a project member who can view Associated Projects.
• SD-62884 : API version tag is included in failure response of operations in API(XML format only).
• SDF-61108 : 'Select boxes' have been optimized for better search through out Request module. If the Picklist entries exceed 4000, then Picklist field will load slowly in IE browser.
• Change Notification Rules:
• The variables Review ($Review), Change Roles ($ChangeRoles) and individual change roles ($ChangeOwner, $ChangeManager, ..... ) are made common to all type of notifications and will be present in content only.
• Requested By ($InitiatedBy) is removed from all type of notifications.
• In "Alert Change Manager, Change Owner, Change Approver, CAB members by Email when any Recommendation is taken on change" notification:
• Unused variables namely Resolution ($Resolution) and Technician ($Technician) have been removed.
• The variables Stage ($StageName), Roll Out Plan ($RollOut), Checklist ($CheckList), SLA Name ($SLAName) have been added
• The variable Old Status ($Status) is replaced with Status ($StatusName)
• The variable CAB Approval - Submitter ($Submitter) is added to the notification "Submitting a change for recommendation to CAB".

Issue Fixed

Issue Fixed

Issue Fixed

Issue Fixed

Issue Fixed

Issue Fixed

Issue Fixed

Issue Fixed

New Features :

• SDF-62076 : Request collaboration: If a Technician modifies a request, the modifications are visible to all Technicians accessing that particular request. By default, the request collaboration feature works on port 8081. (If ServiceDesk Plus is configured using an alias URL, make sure you configure the same using 8081). The port number can be changed in server.xml.
• SDF-59460 : Change module: Field and form rules can be configured in the change module to define the rules that can be executed on a change request form. Field and form rules are executed during the following conditions: after a change form is loaded, when some field in the form is changed, and before a change form is submitted. The rules can be disabled or enabled, wherein the disabled rules will not be applied.
• SDF-61191 : Purchase module: The purchase request can be created in the early stages of creating a purchase order. Vendor quotes can be attached to a purchase request and sent for approval to the concerned approvers. Once approved, a purchase order can be created from the purchase request.
• SDF-62837 : Reports module: To ensure stability of the application, a 'stability settings' option along with recommended values has been provided under reports >> custom settings to set up threshold on the number of parallel reports, maximum number of rows per report, and report time out in minutes.
• SDF-34779 : Self-service portal: Approval reminder notifications can be configured under admin >> self service portal settings to send out notifications to the approvers on pending approvals.

Behavior Changes

• Change of default theme from blue to grey.
• Notes icon turns yellow, whenever a new note is added to a Request. For this to work, press CTRL+SHIFT+R.
• Assignment of category-based Technicians is now taken into consideration for all edit operations of Requests.
• Assigning Technicians through Business Rules is of more priority than the Category based Technicians.
• When a Technician is assigned via either Business Rule or Category and if the assigned Technician is not a part of the Group in the Request, then the Technician is retained rather than the group. However, this behaviour is applicable only for form based Add and Edit Request operations.

Issue Fixed

Issue Fixed

Issue Fixed

Issue Fixed

Issue Fixed

New Features :

• SDF-59858 : Option to use Multi Select field type as additional field/common additional field for Incident and Service Requests.

Issue Fixed

New Features :

• SDF-62521: Host Name/IP Address of the client from where the Request is created, gets added in the Request history when the request is created via web form, mobile, and API.
• SDF-59878: Option to customize the E-mail generated when a Purchase Order is created or submitted for approval.

Issue Fixed

Issue Fixed

New Features :

• SDF-39695, SDF-48909 : Option to restrict sending survey to select users/domain. It is available under "Admin>>User Survey>>Survey settings".
• SDF-37668 : LDAPS support added under user import.
• SDF-62375 : Option to enable/disable 'Email Debug' mode from Mail Server Settings page.
• SDF-62376 : Option to enable/disable 'Domain Filtering during Login' option in Self-Service Portal Settings.
• SDF-62410 : A Requester can view all the requests , if the admin provides him the permission to view all requests under "Admin'>>Users>>Requesters>>Requesters allowed to view" drop down.

Issue Fixed

Issue Fixed

Issue Fixed

Issue Fixed

Issue Fixed

Issue Fixed

Framework Upgrade Information :

• SDF-62433 : Barcode Generation for assets. This initial version contains an option to add assets (bulk) by scanning the vendor barcodes, ability to generate and print new barcode labels, associate barcode with the existing assets. This feature is available under Assets -> Barcode section.
• SDF-61862 : Earlier, through Request Custom triggers, approvers can be added to a request (ie. add approvers to existing list of approvers in a approval stage). Now approvers can be added so as to replace existing set of approvers.
• SDF-47849 : Option to view task dependencies for tasks and percentage of completion in Project Gantt view.
• SDF-56922 : Ability to create Custom filter for Projects list view.
• SDF-59839 : Previously when time entry is added in worklog, operational hours will not be considered to calculate the time, now there is option to mark whether work log time need to consider operational hours or absolute hours.
• SDF-62370 : Earlier Category / Sub category / Item entry needs to be added one by one. Hence it could take more time to construct the needed category - sub category - item tree structure. Now with 'Add Quick CSI' available under Admin>> HelpDesk Customizer>> Category section, the relevant tree structure can be constructed quickly.
• SDF-60795, SDF-60631: Enhancements in Field & Form rules section inside Request templates :
• Alert message before closing Script Editor if script is not saved
• Proper handling of on field change event for text fields like Subject, impact details
• Triggering of event when setting value of a field through $CS APIs. This enhancements are required for the case so that value of Subcategory will be changed based on setting the value of Category through APIs.
• Resource fields will also be copied when copying rules from one template to another if same resource exists in new template. This is required when making copies of a service template.
• Earlier when a field is hidden through rules, blank space will be present (for that field) though the field is hidden. Now blank space will also be removed when any field is hidden through rules.
• SDF-60807: Option to assign a request to a Group / Technician from request list view.
• SDF-61459: Support tab is getting renamed as Community so as to reflect the primary purpose and its UI got revamped . Community tab will prominently contain the ServiceDesk Plus community forum posts so that users can view the ongoing discussions, announcements related to product just in a click.
• SDF-61864: Reports : While analyzing customer environments we found that running more reports in parallel and generating reports which returns huge data (say report over a long date range) causes stability issue for the application. To ensure stability of application, we are setting up threshold on number of parallel reports and max number of rows per report.

Issue Fixed

Issue Fixed

Issue Fixed

New Features :

• SDF-62215 : Enhancements in the 'Advanced Analytics' module. It will now include a new option to setup On-Premise integration using ManageEngine Reports. ManageEngine Reports is a business intelligence and reporting software from ManageEngine.

Issue Fixed

New Features :

• SDF-60978 : Option to customize the home page of self service portal has been added under "Admin -> Self Service Portal Settings". This includes re-arranging, restoring, adding, deleting, re-sizing and hiding the widgets
• SDF-61707 : Rest API support for 'Solutions' module
• SDF-59958 : Option to import Microsoft Projects
• SDF-60681 : Option to mark First Call Resolution (FCR) on Requests
• SDF-61960 : Timer that tracks the Technician's work log has been added under 'Requests' module.
• SDF-61614 : Ability to import CI relationships from XLS file
• SDF-61045 : Support for 'Romanian' language
• SDF-25241 : Ability to add Requesters and Technicians with the fields, First name, Middle name and Last name. It is also possible to customize notification e-mails using these fields.
• SDF-35633 : Auto refresh of Dashboard
• SDF-59489 : Worklog Type can be configured for Request worklogs.
• SDF-61437 : Option to hide solutions for Requesters
• SDF-62041 : Worklog additional fields are newly added.
• SDF-62042 : Floating menu bar: the entire 'Actions' menu bar floats as you scroll down the page. This allows you to perform any action without having to scroll up each time.
• SDF-61222 : Any e-mail reply from a Technician with the option 'Notify Requester when the request is appended with technician's reply' enabled, will be forwarded to the relevant Requester.

Issue Fixed

Issue Fixed

Issue Fixed

Enhancements

• SDF-60651 : Tomcat Version Upgraded from 5 to 7.
• SDF-61987 : Jre Version Upgraded from 1.6 to 1.7.

Issue Fixed

Issue Fixed

• SD-62128 : Invalid image url is loaded in login page.

Issue Fixed

• SD-61341 : Unable to access 'Custom trigger' under Request module in Standard and Professional editions.

Issue Fixed

• SD-61413, SD-61577 : Request form gets submitted even if the mandatory field 'Select Approver' is not filled.
• SD-61621 : Request Custom Menu based ADMP integration does not work , when SSO is enabled.
• SD-61822 : Performance issue due to task comment notification.

Issue Fixed

• SD-61387 : Unable to view request details page/create new request, due to migration failure in MySql.
• SD-61427 : Reply and forward conversations in plaintext format contains html content

Issue Fixed

• SD-43461, SD-57898 : When user tries to edit a support group but discards the changes without saving them and then proceeds to add new support group immediately, existing support group is overwritten.
• SD-46763 : In new request creation, cursor does not get placed in requester field form when user is Technician.
• SD-47197, SD-47414 : Business Rule does not get executed when criteria is set as "Group is None".
• SD-61115 : When large number of approvers are configured and the request approver accesses approval link sent to mail, an error message "Invalid Key" gets displayed .
• SD-61137 : Unable to upload an image for E-mail signature in 'Personalize' section.

Issue Fixed

• SD-61054 : Directory traversal vulnerability while downloading support file from 'Support' tab.
• SD-61460 : Able to upload/download attachments in software without necessary privileges.
• SD-61416, SD-61200, SD-61431 : Unable to save service workflow settings without configuring an approver for a stage.

New Features :

• SDF-56931 : Option to configure change roles in change template.
• SDF-60858 : Enhancement in Request List View where the "due by" time and "due in" time can be viewed by enabling the SLA Column. Option to view the template type (service/incident) under "Template type" column.
• SDF-39294 : keyboard shortcuts for various operations under request module

Note : The keyboard shortcuts are applicable only for technicians and can be viewed under 'Help' menu.

Issue Fixed

• SD-61105 : Preventive Maintenance request gets scrambled on updating the request, if the request description content is more than 15K.
• SD-55284 : Multiple alias emails can now be configured in the Incoming Mail Server Settings. While replying to a request, Alias Email ID to which the mail was sent gets automatically populated in CC field.
• SD-51402 : Request History is not captured properly, when a request is moved from an assigned Group to 'None'.
• SD-58855 : UI issue in 'Conversations', where the headings appear unusually bold.
• SD-53623, SD-54916 : UI issue where the bullet styling and list does not get aligned properly when saved and re-opened.
• SD-61331 : UI issue in REST API document where the content appears scattered.
• SD-61112 : No response while clicking Solution/Tasks/Mobile Push Notification under Notification Rules (Admin) in Standard and Professional edition.
• SD-59122 : When a new request gets created, templates which have resolution with non-breakable space gets added as resolution content.
• SD-61376 : Unable to set the Request status to "On Hold" using REST API.
• SD-61287 : Login page appears in top left corner due to cache.
• SD-61432 : CMDB REST API does not work when 'Single Sign-On' is enabled.
• SD-58843 : Vulnerability issue in flash report.
• SD-61474 : Unable to create Preventive Maintenance task in Standard edition.
• SD-51392,SD-53927,SD-56042,SD-60066 : Frequently asked reports in Postgres does not work as intended.

Issue Fixed

• SD-61345 : Unable to add request via requester login in standard edition
• SD-61343 : Unable to create request using REST API with Requester key.

New Features :

• SDF-61083 : Adding conditional approvers for a request, through custom triggers.
• SDF-61086 : Announcement integration between ServiceDesk Plus and DesktopCentral. Option to notify active announcements added / updated in ServiceDesk Plus to user through DesktopCentral agent.
• SDF-61106 : Enhancement in 'Admin' user interface for easy access to various configurations along with 'Search' option.
• SDF-60984 : 'Login Page Customization' enhancement -After applying this hotfix it requires just one time customization and later on the changes will remain permanently. Refer the help document for more details. Users who have already customised their login page can make use of this hotfix and customize it permanently.
• SDF-60083 : 'Custom Trigger', a plugin to execute custom script/class is provided for Change Module.
• SDF-58836 : Option to associate multiple assets to a request.
• SDF-49693 : Tracking manual changes in CI History.
• SDF-60143 : Addition of Product Overview Portal that provides an overview of various modules and their key features in one place through videos
• SDF-57024 : Ability to search user / department / site in assign owner section of assets

Issue Fixed

• SD-34232 : Scan : Scanning multi monitor information from Windows machines.
• SD-59774 : Scan : Issue in fetching Manufacturer information from Hard disk.
• SD-60654 : Scan : Issue in fetching license key for Windows OS 8 and above.
• SD-60785,SD-60786 : Issue while deleting the main asset or moving the asset to expired or Disposed state, where the associated resources or asset components does not move to 'Instore' state.
• SD-60161 : Issue in 'Assets' module, Where changing site of an Asset, does not change the site of its Associated components.
• SD-61174: Certificate Updation required for IOS Device Push Notifications.

Issue Fixed

• SD-61107 : Failure whi??le migrating to 9111 in some environments.
• SD-60790 : Error when generating reports with charts having 'numeric' type as one of its 'group by field'.
• SD-59888 : When a request created through email command does not match with the given requester name and email-id or the given requester email-id alone, then a new requester does not get created.

Behaviour Change : When Identifying a user based on user name and email-id, both 'user name and email-id' or 'email-id' alone should match the user details. Earlier, the users matching the user name were fetched ,ignoring the email-id.

• SD-60522 : When default template alone is allowed for requester login, Field and Form Rules are not applied.
• SD-61057 : Performance issue while viewing requests with huge description.
• SD-60285 : Partial printing of a few requests while printing using IE.
• SD-59988 : UI Issue in displaying scheduled data archiving under admin module.
• SD-60314 : IE - when hovering over a report in 'reports list view', report name popup flickers.
• SD-59356 : Hyperlinks in announcement section are not underlined and appears blue.
• SD-59009 : IE11 specific issue - In new query report , the text does not get wrapped properly.
• SD-58522 : In IE 11, Request Print output includes check box filter section also.
• SD-61079 : Filter to sort 'Pending-My Group tasks' displays both pending and completed tasks.
• SD-60270 : XSS vulnerability while accessing Request Templates.
• SD-61116, SD-58705 : Technicians recently added to support group are not able to view the Request Templates for which the support group is associated.
• SD-60165 : Ability to create a request using URL even when Request template is disabled.
• SD-59589 : Removed 'Add New Field' option under 'Requester view' in Incident Template.
• SD-58937 : Resolved time does not get reset when requester replies to the mail.
• SD-41507, SD-27734 : Subcategory, Item, Group, and Request Type fields are added to request list view in self-service portal.
• SD-59278 : IPPhone table not created in the database for customers who migrated from builds 9000-9022 to 9028 or above.
• SD-60999 : Change closure rules get duplicated during every upgrade.
• SD-60971 : In PostgreSQL ,Change Template cannot be added without Retrospective field.
• SD-60823: Performance issue while viewing request details page.
• SD-61177 : Ability to create a Request using URL even when the Request template is not under user's scope.

Issue Fixed

• SD-60803 : Issue of "non-English" characters appearing as "???" in request object for Request Custom Menu, HTML file invocation is fixed.
• SD-60297 : Vulnerability and penetration issues in Un-handled errors and exceptions are fixed.
• SD-60283, 60280 : Vulnerability in Authentication bypass is fixed.
• SD-60274 : XSS vulnerability in incident template is fixed.
• SD-60282 : Prevented Low privileged user from adding reminder and cross site request forgery.
• SD-50240 : Option to search the contract with Contract id, additional text fields and vendor name is added.
• SD-58800 : Issue of Resigned Users getting duplicated in central server when data is imported from remote AE server is fixed.
• SD-58902 : Data Parsing issue while scanning physical drive information from HPUX machine is fixed.
• SD-58903 : Issue in scanning a network device when its CI type is changed to any one of the child ci types is fixed.
• SD-58992 : Issue while scanning a ESX host when DNS name of the virtual machine is missing is fixed.
• SD-59144 : Time out exception while scanning AIX server.
• SD-60264 : Issue of Asset information getting overwritten when schedule scan is running at the same time in the remote server's is fixed.
• SD-60298 : Null pointer exception while scanning network device using SNMP when the OID returns null value.
• SD-60299 : Issue of FQDN name getting changed to IP When assets are updated during import from remote server is fixed.
• SD-60300 : Invalid XML character issue while distributed scanning is fixed.
• SD-60301 : Number format Exception while taking remote via third party remote tool.
• SD-56510 : Issue in fetching edition of Microsoft visual studio 2012 is fixed.
• SD-56528 : Microsoft exchange server duplicated for a single workstation.
• SD-58293 : Certain unwanted software reported while scanning Windows machines.
• SD-58732 : Option to disable ping during scan under Admin tab --> Scan settings.
• SD-59641 : AD Import : User import fail issue due to duplicate relationship created between user and department is fixed.

Issue Fixed

• SD-60991 : If a request is created using Request Template for which 'Requester can set' has been disabled for Numeric/Decimal fields, then alert message is prompted due to which request cannot be created.

Issue Fixed

• SD-60736 : Task Completion Status automatically changes to 'Closed' during application upgrade.
• SD-58884 : Unable to archive the request if it contains task with work log in it.
• SD-60907 : Technicians who do not sort the task list before migration can not view the task tab under the request.

New Features :

• SDF-35346 : Requesters will be notified when 'ticket owners' reply by email.
• SDF-58676 : 'Task Filter' has been added for tasks under Request, Problem, Change, Project and Milestones.
• SDF-58750 : 'Service Level Agreements' configuration feature, is provided for 'Change' module.

Issue Fixed

• SD-58527 : Description content under 'Report an issue' shows total count, if same logged in user logs in with a different browser. Now it shows distinct count.
• SD-58436 : Changed UI style in 'Report an issue' under 'Support' while sending mail.
• SD-58435 : Changed format of date column in upgradeDetails.html from 'long' to 'date' format.
• SD-58347 : While generating support file, include .sh files if the os is mac or linux .
• SD-60398 : 'Out of memory' error fixed.
• SD-60268 : Task count mismatch in 'dashboard' and 'task list view' is fixed.
• SD-60061 : When user enters space in 'non login' view, 'auto search' solution does not work.
• SD-56611 : "New Milestone" I18N key added.
• SD-53468 : Unable to delete general tasks.
• SD-60069 : IE11 line space issue.
• SD-60329 : Notification content has no line breaks which is a plain text formatting issue.
• SD-53143 : Notes containing style tags not editable.
• SD-59614 : FOSInputs.conf file overwritten during upgrade.
• SD-59118 : 'Mark as inactive' option missing in resolution templates.
• SD-60392 : Issue with 'push notifications' of the native app, when the device is shared between users.
• SD-60330 : 'Export as PDF' shows the login page in PDF file instead of GANTT.
• SD-60005 : Unable to export 'dependencies map' in linux setups.
• SD-60510 : Unable to spot 'edit technician' field in 'problem details' page.
• SD-59209 : Columns are merged while exporting report in XLS format.
• SD-59099, SD-46093 : Company logo appears in scheduled report, even if it is disabled in Admin > Organization Details section.
• SD-58947, SD-57556 : If a user has SDAdmin role and has also been assigned to some site restricted role, then reports show data from sites only assigned to him.
• SD-58858 : Report Name is not shown properly, if it contains special characters.
• SD-58805 : Attachment names are garbled after downloading, if it contains special characters.
• SD-58727 : Recent items do not show full title on mouse hover.
• SD-58700 : Filtering a flash report based on 'resolved time', shows no data when the respective list of data is viewed.
• SD-58434 : Error accessing the Change Details, when all sites assigned to a logged in user are already deleted.
• SD-57158 : Emergency and Retrospective check boxes are removed from 'add and edit' change form. Instead, Retrospective field is added as boolean pick list in change template. Emergency and General templates are categorized and listed in the Template field itself.
• SD-56414 : Site restricted technicians are unable to edit and delete their own query reports.
• SD-54994 : Issue while viewing Admin > Notification Rules > Problem Notification tab in Swedish language.
• SD-60723 : Request template fields missing in some environment.

New Features :

• SDF-59913 : Additional Fields can be configured as 'common' for both incident and service requests.

Issue Fixed

• SD-60694 : Issue with request description, when simultaneous 'edit' operation is done on a request.
• SD-54731: Issue in attaching files with same name for a request.
• SD-60251 : Admin -> Support Groups -> Associated technicians are dissociated and other technicians are included in the options,if the 'group notification' checkbox is not disabled.
• SD-59887 : Option to enable 'allow only numbers' for 'single line' incident additional field.
• SD-59351 : Unable to update some user defined fields during request bulk edit.

New Features :

• SDF-60445 : Enhancements on Field & Form Rules feature.
• Support for date type fields are added.
• Support for Service Catalog Resources are added.
• Template tasks can be set or unset using Custom Scripts,based on criteria.
• Script Editor is enhanced to support auto-completion and display errors and warnings. Use CTRL+SPACE key for auto-completion.
• SDF-59769 : Enhancements on Mail Fetching option, a mechanism to fetch outstanding mails in mail box at that instance of mail fetching, instead of fetching 20 mails per minute. Once all the mails at that instance get fetched, next schedule will be enabled.
• SDF-58430, SDF-60422 : Zoho Reports Integration Enhancements:
• Zoho Reports Integration is now named as 'Advanced Analytics' in SDP.
• Sub Category field will also be populated into Zoho Reports.
• Added '12 Hours' and '24 Hours' options in "Periodic Data Synchronization". Default value is changed from 10 hours to 12 hours.
• Displaying the number of times 'Instant Sync' is invoked.
• Pushing the SDP-Zoho Reports integration error into reports.zoho.com's (Integration Error DB).

Issue Fixed

• SD-59948 : When updating Technician through Assign operation from Request details page,'Due By Time' which is updated manually, is changed even when there is no change in SLA
• SD-59735 : When users with same Email id are imported from Active Directory, duplicate key exception is thrown in logs.
• SD-56967, 55882 : Problem in downloading file attachments having two consecutive dots.
• SD-50542 : when importing users from Active Directory, Technician login name does not get updated .
• SD-27641 : Numeric fields are not listed in Group By / Order By list box when generating Custom Reports.
• SD-60440 : System log viewer does not capture Add/Edit on Risk, Reason For Change, ChangeClosureCode, ChangeStage, Theme, Proxy Settings and Translations.
• SD-57730 : 'Approval status' column has been added to the column customizer in the Request List View for Requesters.
• SD-60581 : Issue status gets updated as 'Open' while merging requests.
• SD-52745 : The responded date and time does not get updated properly, when using 'reply request' operation in REST API.
• SD-59073 : If Approval Stages are configured and 'Do not assign technician before Service Request is approved' is enabled for a Service Request, Business Rule to assign Technician does not get executed.
• SD-60616 :Technician change as Requester does not get applied to the Technician login.
• SD-60279 : XSS vulnerability when editing priority, leave type and change type.
• SD-58220 :In case of postgres database, DB Password is not stored as encrypted.
• SD-59354 : Tasks which are associated with the request template, but not selected during the request creation gets added to the created request.
• SD-59122 : when a new request gets created, templates having empty resolutions (spaces added part of the resolution under template configurations) gets added as resolution content.
• SD-58520 : Able to close request without resolution, even when "resolution" is marked as mandatory in the request closing rules.
• SD-57301 : Problem in displaying the status name in the request details page, if the configured status name has the display name as "On Hold".
• SD-60248 : Rest API content not properly wrapped. Single word gets split into another line.
• SD-57581 : Usability issue in reports in French language:when requester/technician filter is selected, the popup showing users list does not dynamically adjust the scroller as per the width.
• SD-57021 :When the Service request details are viewed through the approval link,the Resource info is not aligned properly in chrome and Firefox .
• SD-60026 : Unwanted image is present while selecting the date in calendar in all tabs.
• SD-55497 : Technician details page viewed from the request details page, could not show data properly if there are more number of additional fields configured for technician.
• SD-56064 : HTML tags are displayed in the tooltip, when hovered over the subject of the Request in the 'Request List View'.
• SD-59748 : Wrong date value appears in the advanced filtering of custom report.
• SD-58953 : In requester login, 'My Approvals' section in the home page is not properly aligned.
• SD-60034 : In RTL mode, the 'Custom Triggers' icon is missing under Admin screen.
• SD-58790: When a reply is sent to the merged request with the request ID of the child request in the subject, a new request is created, instead of adding as conversation.
• SD-34649 : Schedule Report,Scheduled Scan runs for every month of the year, even if configured for specific months.
• SD-57026 : When user from one department is changed to another department,the templates associated to changed department through 'UserGroups' are not shown to user.

Issue Fixed

• SD-60530 : Licensing error when more number of users login at the same time.

Issue Fixed

• SD-60454 : Issue in integrating Endpoint Central (formerly Desktop Central) and ServiceDesk Plus when Endpoint Central (formerly Desktop Central) is running in secure mode (HTTPS).
• SD-60499 : Issue occurs in certain requests created via email, such as loss of hyperlink and loss of formatted text, which makes the description difficult to read.

Issue Fixed

• SD-60088 : 'X-Powered-By' response header has been removed to protect the server details.
• SD-60099 : XSS vulnerability in login page.
• SD-60096 : XSS vulnerability when adding new software license type and option.
• SD-59982 : Vulnerable file attachment URL in software details page.
• SD-60095 : XSS vulnerability while sending the report by email.
• SD-60076, SD-60097 : XSS vulnerability in input parameters of 'Add new task' (module & from).
• SD-60092 : XSS vulnerability in input parameter (UNIQUE_ID) of Solution module.
• SD-60093 : XSS vulnerability in email notification window.
• SD-60094 : XSS Vulnerability in request template, reminder and technician calendar.
• SD-60123 : Low privileged user can update the incident details.
• SD-60175 : Data loss in request closure code and closure comments, when the 'Closed' status' name is customized by the user.
• SD-59635 : Auto suggest solution is not shown in Swedish language when a new request is created.
• SD-59640 : Unable to save the Active Directory / LDAP Schedule import in IE & Chrome browsers.
• SD-59049 : While assigning the users to a 'change' role,if the role name contains non-english characters, the alert pop-up shows garbled message.
• SD-60122 : Access to problem and change details for an unprivileged user along with SQL and XSS vulnerability.

Issue Fixed

• SD-60229 : Duplicate requests are created in IE8, after clicking (single click) the save button.
• SD-60318 : Request reply/forward notification window sends an email even when the Cancel button is clicked.

New Features :

• SDF-56913, SDF-56916, SDF-57063, SDF-57337: Closure Rules of the Change Request is now mandated stage wise i.e while completing each stage.
• SDF-56581: Auto populating change requester field while creating a Change Request from Incident Request.
• SDF-40167: In homepage, CAB Change Approvals will be shown again, if recommendation is sent again.
• SDF-56875: Request mail for CAB recommendations is now added to 'Change History'.
• SDF-57122: Option to mark the field 'Status Comments' as mandatory or not, by configuring the same in a given Change Template.
• SDF-57233: Display the status notifications details when Stage/Status is changed.
• SDF-20953, SDF-46087, SDF-57686, SDF-58439: In Request, the content in main description, conversation and notification will be shown,even if the content is more than 64K.
• SDF-59519: REST API Documentation tool which gives the option to try different REST API.
• SDF-59310: "Approvers" column in Solution List View which would show the most recent set of approvers for a pending solution.
• SDF-59360: Search for solutions, if the user enters space after the word to be searched.
• SDF-59311: Status for solutions imported from XLS cannot be Approved/Rejected, if the logged in user does not have the permission to approve solutions.
• SDF-59896: Suggestions of announcements and solutions will be sent in Requester's acknowledgment mail when a new Incident Request is created. This is regardless of the mode of creation-Web Form/ E-Mail/ E-mail command/ API/ Mobile applications/ Mobile clients.

Note: After upgrading, enable the "Acknowledge requester by e-mail when a new request is received" under Admin->Notification Rules. Also, include the $AutoSuggest token in the 'Customize Template' section and save it.

• SDF-60160: Asset Cost Enhancements: key cost values like operational cost, total cost of ownership, current book value are made available in asset's list view and reports.
• SDF-58758: Notifications on asset warranty expiry and asset expiry to technicians can be configured under Admin tab -->Notification rules.

Issue Fixed

• SD-53054, SD-56115: Technicians are not removed from support group notifications even if they are removed from the support group members.
• SD-58280: Change Report does not return data, when Approval Status criteria is set to the value 'Approval Pending'.
• SD-43924: Proper error message is not shown when an invalid change id is entered in the change URL.
• SD-46579: Link to 'Change Request' approval is broken, when the variable $ApprovalLink is inserted in notification content.
• SD-52191: The icon for Associated Requests in Change Details Page>Planning tab is misleading.
• SD-55647: Notification e-mail is not sent to Change Requester when a Change Request is added.
• SD-56810: 'Status Comments' field is shown as mandatory in 'Edit Change' page, although the Status field is not edited.
• SD-57242: Change Manager field gets reset when the Category field is modified.
• SD-57419: Backslash characters are removed in Change notification mails.
• SD-57431: Non-login keys are not deleted in the database when a user is removed from a Change Role.
• SD-57617: In a case ( moving stage back and forth manually), the Stage is still shown as 'Approved' instead of 'Skipped', when the Stage is changed by editing the Stage field via Edit Change Request Page.
• SD-57618: Pre-approved changes are shown as 'Unapproved' when it's Stage is set to move back prior to Approval stage.
• SD-57882: Error occurs during installation, when MSSQL DB is selected and configured.
• SD-58273: Attachments could not be downloaded in 'Change Print View' and 'Take Approve Action' page view.
• SD-55701: Launching a SDP server from Desktop kills DB Connection, when the SDP Server is already running.
• SD-58853: System log viewer does not capture the addition/deletion of support groups.
• SD-59221: In Change Request, description with Multiple Inline images are broken in notification mail content.
• SD-59450: Exporting reports in xls/html format throws exception if product installation folder contains "html" in it.
• SD-59554: Timezone mismatch in change/problem notifications.
• SD-59668: Change List view is mismatched such that, the column headers get swapped and values fail to match.
• SD-59670: Leave notifications show wrong date instead of the actual date.
• SD-59992: 'Change notifications' do not follow the formats and timezone in personalize option.
• SD-58383: Whenever a domain with small case is assigned to a technician, it shows 'None' while editing.
• SD-57221, SD-58217: Conversation attachments are not stored in the specified path, as mentioned in self service portal settings.
• SD-55570: Project Notifications are not received by the change owner when the associated project is moved to 'cancelled' status.
• SD-33748: Unable to remove an already added email id from 'To' field in Submit for Approval Page.
• SD-59440: While sending a solution for approval,"Invalid email alert" is thrown even when a valid email address is present.
• SD-58502: Unable to generate custom report for "Problem", when "Solution" or "WorkAround" columns are selected.
• SD-58473: Sent mails get duplicated when user clicks 'send' button multiple times in reply window.
• SD-58507: When a merged request is searched using the search option,the parent request shows up but with a Trash icon on the top.
• SD-58508: We can merge an active request with a trash request,by searching trash id during merge.
• SD-58728: Service Catalog Business Rules list the option "Change Request Template to" in 'perform these actions',which is actually intended only for Incident Business Rule.
• SD-58834: When a requester raises a service request on behalf of another user,multiple approval mails are sent. The approval mail is sent to 'reporting-to' managers of both actual requester & on behalf of user.
• SD-59050: Unable to Open notification content, if the content has improper closing tag.
• SD-59445,SD-59457,SD-59923: All non-English Categories are shown garbled in Admin -> HelpDesk Customizer -> Category tree view.
• SD-58889: Lengthy notes content displayed in the request details page are not wrapped, resulting in viewing them with horizontal scroll.
• SD-60153: Forum content is not listed under the Support Tab.

NOTE:

• The Support and Documentation for Servlet API is removed from the application from 9100, however the code for Servlet API will still be in the product and functional.
  For any further enhancements to the API, we strongly recommend you to make use of the Rest API. We will make an official announcement regarding the ETA on when the code for Servlet API will be removed.
• Some features are not supported in IE version 8 and below.

New Features :

• SDF-59477 : Earlier we supported executing custom scripts (like vbscript, python) from Request custom menu which can be used to integrate SDP with external applications. Now we have supported to pop up custom HTML file from Request Custom Menu and upon submission of Html form, custom scripts can be executed. Request details will be passed to the html file. This allows Requests to be integrated with external applications in User Interface mode. Sample implementation for following application integration are included :
  • Creating user in AD Manager Plus
  • Creating ticket in JIRA
  • Creating post in ME Social IT Plus
• SDF-24740 : Fail over service introduced. Option to configure a secondary ServiceDesk installation to provide uninterrupted service in case of Network/Hardware/Software/Power failures in the primary installation.
• SDF-58407 : Field & Form Rules are introduced to manipulate Request forms elements (upon creation and update of Requests). With Field & Form Rules, you can customize Incident and Service templates to execute actions such as :
  • Disabling / Enabling fields
  • Mandating / Non-Mandating fields
  • Show / Hide fields
  • Execute custom JavaScript code which can be used to create dependency among fields, remove some of the drop down values for Requesters login, custom validation for fields during submission of Request
• SDF-58239 : Feature to mandate the status change comments for request module, by default comments are not mandatory. This can be disabled/enabled under Admin->Self-service Portal settings.
• SDF-56834 : Export as PDF option introduced for Project Gantt view, Project overview map and Task dependency map.
• SDF-34512 : Rest API support to GET/ADD/DELETE the attachments under Request and Tasks module.
• SDF-59467 : Rest API support for requesters.
• SDF-59595 : iOS/Android apps are supported for the Requester login. For iOS it is supported from version 3.0 and from version 1.4 in Android
• SDF-59569 : Search option in Request list view filters.
• SDF-59163 : Option to configure the fields to be included in the search for automatic suggestion of announcements and solutions during Incident request creation. By default, category/subcategory/item(CSI), title and description will be included in the search. Optionally, CSI_Include and Description_Include can be set to false in GlobalConfig to exclude the corresponding fields from the search.

Issue Fixed

• SD-57709 : Additional single quote at the end of the text column in backup file produces syntax error during restore process.
• SD-57279 : Vulnerability issue produced when reindexdata.bat is executed.
• SD-58516 : Newly added / modified keys part of the upgrade are not shown in Admin-> Translations section.
• SD-58412 : When a request is deleted(moved to trash) and the page is force refreshed, the request does not go to the trash. It gets deleted permanently.
• SD-46883 : Support Groups Description field is missing in the Standard and Professional Edition.
• SD-44716 : In SDP's iPhone and Android application, in the request list view page, subject of request containing " < " , ">" are shown as " < " , ">" respectively.
• SD-58017 : While trying to access Flash Reports in IE 11 broswer, it shows a message saying "Flash Reports will run only in IE".
• SD-58568 : In request details page, when Assign-> Assign Group and Technician is chosen and a Technician Group is selected, the "Choose" text in the Technician drop down box is not internationalised.
• SD-58413 : In german language, the info that appears on the Email vendor/ Email owner window of a PO is wrong. "PDF" appears in the place of "HTML".
• SD-59234 : During Incident Request creation, when announcement and solution suggestions are shown, if "Submit My Request" is clicked multiple times, multiple requests get created.
• SD-46437,SD-50651,SD-51995 : Incident/Service templates are not displayed based on the alphabetical order. This is a behavior change.
• SD-57537,SD-56514 : Approvers configured in the service templates are removed automatically.
• SD-58426 : Able to configure a service request approval stages in a template without any approver.
• SD-58395 : Useability issue in listing the asset products under the resource section of the service request.
• SD-57346 : Pick list additional fields not listing all the available options properly in the custom filter.
• SD-57059 : While editing a service request, text after the double quotes are not visible in plain text field.
• SD-56975 : When converting a incident to service request, the fields which are not available in service template are considered while applying the Business Rule and SLA.
• SD-52056 : For pick list field, the value already selected are not highlighted when we edit the criteria from edit business rule page if the pick list item has space in it
• SD-52093 : Service category is not listed in the column customizer of standard edition of Service Desk Plus
• SD-52421 : Group Notification is not sent when the group is assigned through business rule on editing a request
• SD-52757 : Issue with Custom Request View in IE 7/8/9 and Google Chrome. While trying to edit the filter criteria for a custom request view, criteria values are not highlighted if the criteria values has comma in it
• SD-52788 : When the user personalizes SDP time zone and adds a resolution for any request, the resolution time is as per the local time and not the personalized time
• SD-53063 : A technician with 'add requester' disabled role is able to add a requester using email commands
• SD-54875 : Description field shows "No Description" in the View Requester Details pop up even if there is some content in the Description field of the Requester
• SD-55235 : ONHOLD Schedule alive when the request is moved from onhold to Resolved status
• SD-56041,SD-58729 : Issue while editing the Requester details from quick create Requester field in some scenarios
• SD-56347 : Request -Assigned time doesn't get updated when the request is assigned/picked up through REST API.
• SD-57232 : In service template, when both editor and approver are set, the request can be viewed by the editor upon submission. After updating the request, the status automatically changes to open,although the approvers haven't approved the request.
• SD-57840 : NullPointerException on trying to edit requester in some scenarios
• SD-59272 : Unable to use the product on the last day of the license period.
• SD-58914 : Full description is included in Get Request API Call
• SD-58924 : Software compliance calculation is not accurate if the concerned table gets locked during schedule scan.
• SD-58863 : When the notification query is blocked during schedule scan, subsequent schedule scan is not triggered.
• SD-59453 : XSS vulnerability attack when adding/updating asset details.
• SD-59225 : SSL vulnerability in login page.

Issue Fixed

• SD-60818 : Line feed is missing in request notes.

Issue Fixed

• SD-58908 : Migration failure if any of the workstation/server default report is deleted.

Issue Fixed

• SD-59646 : Issue occurs in certain requests created via email, such as loss of hyperlink and loss of formatted text, which makes the description difficult to read.

Issue Fixed

• SD-59895 : Single line additional fields with 'Allow only numbers' for incidents, will no longer be converted to numeric fields as done in post 9039(Leading zero's would have been lost).Option to re-configure 'Allow only numbers' in Single line field will be available post 9100.

Issue Fixed

• SD-59818 : Unable to save the service template from the requester view tab, when the 'Select Approvers' field is not present in the template.
• SD-59890 : In IE 10 and below, on selecting a user and pressing the enter key in request quick create and new request page, the entire page is submitted.

Issue Fixed

• SD-59350 : Unable to update Service Request Additional Fields through spot edit.
• SD-59481 : Unable to edit Preventive Maintenance Task in some scenarios.
• SD-58861 : Vulnerability Issue.
• SD-59674 : Dates in Problem/Change notifications are not formatted.
• SD-59355 : Draft content in the reply or forward window does not appear when the draft is reopened for sending.
• SD-59753 : In IE, Request Approval mails are sent automatically to the highlighted user email address when enter key is pressed.
• SD-59244 : DueBy Time is set to null, for a request which do not have any SLA but has DueBy Time, when assign operation is performed from the request details page.
• SD-59235 : Domain password is not saved when edited from Domain's details page in Windows domain scan.
• SD-58765 : Problem importing users sAMAccountName which has leading or trailing space / or in uppercase in Active Directory , resulting in infinite execution of Active Directory user import.
• SD-50463 : Mail properties is enhanced with timeout and connection timeout property for SMTP.

Issue Fixed

• SD-59100 : Field focus issue in reply and forward requests.
• SD-59106 : Rich Text area not accessible in some pages for the Arabic and Hebrew languages.
• SD-59120 : User group option invisible in the Add new announcement page.
• SD-59226 : Content missing in the Report an issue page.
• SD-59316 : Screenshot paste issue in IE 8,9,10.
• SD-59454 : Task Comment section notifications is not working, if the task notifications are updated under notification rules.

Issue Fixed

• SD-56514,SD-57537 : Approvers configured in the service templates are removed automatically.
• SD-58426 : Able to configure a service request approval stages in a template without any approver.
• SD-58425 : Clear button not working properly in the stage approval addition popup of the service template page.

Issue Fixed

• SD-59305 : In a few customer environments,the description in the change module are not displayed properly by the client.

New Features :

• SDF-59094 : Incident additional fields limit has been increased from 48 fields to 90 fields.
• SDF-57601 : Option to configure Multiple mail Ids for requester
• SDF-59095 : Conversation(s) Yet To Respond Count will be shown to technicians in Request List View

Issue Fixed

New Features :

• SDF-59094 : Incident additional fields limit has been increased from 48 fields to 90 fields.
• SDF-57601 : Option to configure Multiple mail Ids for requester
• SDF-59095 : Conversation(s) Yet To Respond Count will be shown to technicians in Request List View

Issue Fixed

New Features :

• SDF-59065 : Custom Triggers is introduced to perform external actions, like JIRA integration and custom script execution, based on custom configurations. Example: Creating a JIRA Ticket, when a request is created
• SDF-56434 : Feature to mark dependencies among requests from request details page. Dependency of each request over the other can be marked / viewed through dependency graph. Last request in the dependency can be completed only if all the parent request in the dependency gets completed. 
  Note : Dependency can be marked between any Incident-to-Incident Request or Incident to Service Request (vice versa) or Service-to-Service Request.
• SDF-45817 : Support for canceling purchase orders.

Issue Fixed

New Features :

• SDF-58879 : Notify option under comments section of Tasks.
• SDF-58977 : WorkLog API has been extended to support all modules.
• SDF-58976 : Rich text area has been upgraded with additional features for all modules.
• Image copy paste is now supported in all browsers.
• New button for the insertion of table in the editor.
• New button for increase and decrease indentation is available.
• Additional fonts and font sizes available.
• Images attached inline can now be re-sized.
• Image can be customized even after saving it.
• Enhanced method to create hyperlinks for the selected text.
• New button to remove hyperlink.
• New button to Insert Quote.
• New button for Removing Formatting.
• Formatting issues have been fixed.

Issue Fixed

Issue Fixed

New Features :

• SDF-58825 :The Request Action Menu is introduced to perform external actions, like JIRA integration and custom script execution, based on custom configurations.Note: For users having Servicedesk Plus with JIRA (provided by us) implementation, the integration will not work post migration. Kindly contact ManageEngine Support for further assistance.

Issue Fixed

Issue Fixed

Issue Fixed

Issue Fixed

New Features :

• SDF-57719 : Option to assign Incident Template in Business Rule action.

Issue Fixed

Issue Fixed

New Features :

• SDF-38321,SDF-57551 : Request Extended History : Option to display the time spent details by Group, Technician and Status for the request.
• SDF-55865, SDF-57588, SDF-23080, SDF-28559, SDF-29740, SDF-40330 : Request : Automatic suggestion of Solutions and Announcements to requesters while creating new Incident Requests through the self-service portal. By default, this feature will be enabled. Optionally, it can be disabled/enabled under Admin->Self-service Portal settings.
• SDF-58423 : Solutions : Solutions can be searched with particular fieldnames and values under the Solutions tab (for both Requesters and Technicians). Searching with the format Fieldname:SearchString will retrieve all solutions matching the condition provided. The fields that can be searched for are Solutionid/Id, Topic, Subject/Title, Description, Keywords and Statusname/Status (Field names are case insensitive).
• SDF-23548, SDF-55897 : VIP requesters: Ability to mark a requester as a VIP User and Technicians can prioritize a request with different SLA and business rule for a VIP User.
• SDF-51827, SDF-57850 : Rest API Support for Tasks.
• SDF-52526, SDF-58438 : IOS Mobile Push Notifications related API support.
• SDF-24039, SDF-27595, SDF-27876, SDF-46654, SDF-55171 : Providing Group attribute in Change Module.
• SDF-52596 : Copy Change Request.

Issue Fixed

New Features :

• SDF-57895 : Solution import from XLS.

Issue Fixed

Issue Fixed

New Features :

• SDF-55084 : Scan : Support for scanning Hyper-V machines.
• SDF-56866 : Scan : Identifying servers during scan.
• SDF-56867 : Asset : New view for VM hosts and VMs in left panel under Assets tab.

Issue Fixed

Issue Fixed

New Features :

• SDF-28529 : Configuration to import Manager field of a user from Active Directory and assigning it to ReportingTo field of a User.

Issue Fixed

New Features :

• SDF-43312 : Request : Advanced Search filter for Request list view. Option to search the request based on multiple filter criteria which involves AND , OR combination on different fields.
• SDF-56776 : Solution : The following enhancements have been done in Solution Module.
• Solution Topics will be displayed separately in Tree Structure format in the left panel of Solutions list view page.
• Topics can be managed by clicking on the Settings icon available in the "Topics" panel.
• Navigation buttons have been included to help users easily move from details page of one Solution to another.
• Users can now add/delete solution's attachments right from Solution details page.

New Features :

• SDF-57095 : Scan : Support for scanning Cisco IP Phones

Issue Fixed

Issue Fixed

Issue Fixed

Issue Fixed

New Features :

• SDF- 57473 : Change : Change AddOn for Standard Edition.
• SDF- 56845 : Problem & Change : Worklog field introduced for Problem and Change closure rules.
• SDF- 55054 : Request : Option to mark the first response time while adding a work-log under request.
• SDF- 50233 : Tasks : New filter added to show All Pending Tasks, under Homepage task list view.
• SDF- 38958 : Tasks : Task group members based notifications are moved as separate section under Task notifications as "Task Group Notifications".

Issue Fixed

New Features :

• SDF- 56676 : Integration : Feature to integrate ServiceDeskPlus with ADSelfService Plus. Associated applications can be configured under Admin tab --> Configure Other ME Products.
• SDF- 56520 : Software : Support to export the software and licenses listview data as PDF/XLS/HTML/CSV.
• SDF- 53892 : Task : Task Closing Rules is introduced(under Admin>Helpdesk Customizer), to make task fields as mandatory before Task completion.
• SDF- 57318 : Request : Action based SLA escalations can be configured for each SLA. SLA can be configured to change the priority, group, level and technician automatically,whenever escalation happens.
• SDF- 56907 : Reports : Jasper Report Upgrade.JasperReports jars have been upgraded from version 2.0.5 to 5.5.1.

Issue Fixed

New Features :

• SDF- 55999 : Option to configure IP/name of devices which have to be excluded from scan. These devices can be configured under Admin tab --> Scan settings.

Issue Fixed

New Features :

• SDF-56870 : Business Rules for Service Request.
• SDF-57219 : Option to specify site as a criteria while defining business rules for default settings.

Issue Fixed

New Features :

• SDF-55868 : "Asset State" and "Expiry Date" filters added in Summary report section.

Issue Fixed

Issue Fixed

New Features :

• SDF-52648 : Technician and Requester can have option to associate the request to the project to which they are associated to. Based on Self Service Portal Settings,Project association to Requesters can be enabled or disabled. By default this option will be disabled.

Issue Fixed

New Features :

• SDF-52732 : Support for scanning HP-UX OS machines.
• SDF-53337 : Backup process (manual/scheduled backup) will create multiple .data files based on the file size. By default size of each .data files will be 1GB and this can be configurable based on the globalconfig database entry ranging from 500MB to 1.5GB. Backup file will be placed in a separate folder, that overcomes the unzipping error for huge backup file during restore.
  
  NOTE: If the complete backup data size is less than 1GB, single backup file will be created. And if the backup size more than 1GB, multiple .data files each of size (1GB) with the name part_1.data, part_2.data etc., will be present under backup folder. While restore any one of the split backup file can be selected, and restore will identify all the other dependent split backup and restore.
• SDF-56641 : The backup process will include the keystore file if exists.

Issue Fixed

• SD-46727 : Request Description moved to an iframe so that any mismatch in html construction in the description content will not affect the details page UI construction.
• SD-56591 : Slowness in mail fetching when the mail description having more html tags.
• SD-56588 : Inline images are added without extension when it is processed based on content location is now handled to set the extension based on contenttype.
• SD-54736 : Software compliance is wrong when changing the user's site during scheduled user import.
• SD-55434 : When product type "Software" is edited under Admin, the new products of type Software are added under product type with name as empty.
• SD-55488 : Software compliance displayed in graph is wrong when site chosen is 'Not associated to any site' in Software tab.
• SD-55530 : Unable to add multiple licenses simultaneously to a license agreement.
• SD-55857 : CMDB software report is not working in Postgres and SQL Server database.
• SD-56080 : CMDB relationships are not showing after upgrade to 9000.
• SD-56270 : Unable to renew the contracts which are having file attachments.
• SD-55758 : Distributed asset scan failed when the remote server assets are in active state but the same assets are marked as 'Expired'/'Disposed' in central server.
• SD-53946 : Installed software are not fetched while scanning workstations with Maverick OS.
• SD-55767 : NullPointerException is thrown if Printers are tried to be identified based on the sysDescr obtained from the device.
• SD-55768 : Unable to import data from remote server if the number of physical drives in a single machine is huge as incase of clustered machines.
• SD-55472 : Site details are not updated for IT assets except workstation and server when importing remote data.
• SD-53446 : Showing wrong model number when scanning a lenovo machine.
• SD-56072 : Guest OS information is removed when scanning virtual machines
• SD-55692 : VMWare discovery failed when SSH service is disabled in device.
• SD-56451 : Problem during restoring of data by specifying the errorignore table list is fixed.

Issue Fixed

• SD-56592 : Unable to save Admin > Self Service Portal Settings for users using Standard edition of ServiceDesk Plus.

Issue Fixed

• SD-56235 : In Reports > Custom Reports > Request related reports, when selecting the Workstation as one of the columns, it displays only the workstations that are associated to requests and not the other assets that are associated. The column now has been changed to Assets. Selecting this column will display both the workstations and assets that are associated to a request.
• SD-56548 : While modifying the sites that are associated to a technician, the criteria of all the business rules that are present in his associated sites gets changed from 'OR' to 'AND'
• SD-56551 : While replying to a conversation and updating the status from the reply window, the status of a different request is updated. It works fine when a reply is made to the original request instead of the conversation.
• SD-55905 : Exception in the widgets present in the Dashboard. Happens for technicians who have SDAdmin and a site restricted role associated to him.

New Features :

• SDF-56428 : New 'Self Service Portal" option to assign any completed status (like resolved, completed etc.,) as status representing task completion, instead of using the default closed status.
• SDF-56255, SDF-50464 : The time period of SLA Escalation Schedule is changed to 5 Minutes
• SDF-55946 : New Date format is added in Personalize menu( MM DD, YYYY ).
• SDF-55925 : Group/Technician Marking option of Task is now available in Project Gantt view.
• SDF-55922 : Details page next-previous navigation is introduced in Project and Milestone.
• SDF-54871 : Only View control for All Projects, is now possible in Project roles.
• SDF-50427 : Now a worklog can be added with 0 as value for "Time Taken To Resolve".
• SDF-34005 : New Option given to add tasks using Task template, inside Request template(both incident and service request).
• SDF-24196 : Option to add Attachment for Tasks is now available.

Issue Fixed

• SD-56427 : In Swedish and Korean translations some of the alert messages and texts are not i18n-ed properly. They are appearing in English language itself.
• SD-52079 : In Dashboard tab, sites drop down, all the sites that are available for a technician will not be displayed. Only the first 7 or 8 sites would be shown. This issue happens only in case of Internet Explorer.
• SD-56443, SD-55492, SD-50648 : In DST enabled zones, the calendar used for selecting dates display's Apr 1st a wednesday, when actually Apr 1st is a Tuesday. This happens in places where DST is enabled. Reports, Marking unavailability, setting project dates etc.. will be affected by this.
• SD-55964 : In Portuguese language, the SLA section present in Admin > Organizational Details is wrongly translated as Software.
• SD-56144 : Unsaved resolution content gets lost, while changing tab in Request details page has been fixed.
• SD-56133 : Modifications of "Actual hours" field in Project is not getting recorded in Project history, has been fixed.
• SD-55944 : While spot editing the Task's date fields, the calendar gets submit while changing the time, has been fixed.
• SD-55923 : Cannot view Project history, when value for "Estimated Hours" is changed to 0.
• SD-55916 : Throwing error message popup in Homepage task list view, after the refresh frequency time is completed.
• SD-55859 : In Task notifications, received email contains I18N key instead of replaced String, has been fixed.
• SD-55681 : Request's tasks auto trigger not working, when the request is approved using link given in approval email.
• SD-53726 : Improper UI in Gantt view, if the task name is lengthy, has been fixed.
• SD-50752 : Now the "Total Time Taken" in worklog list will summarize the time taken of all worklogs, instead of summarizing only worklogs displayed on screen.
• SD-50710 : Worklogs added under Request's tasks is now included in Request Timespent report.
• SD-56022 : Task and Worklog description window default height increased.
• SD-55021 : Tooltip(with appropriate message) added for Task's Group/Technician marked icon.
• SD-56490 : Schedule time is updated for ADSynchronizationSchedule. Next schedule time of AD/LDAP schedule is updated based on schedule start time

New Features :

• SDF-56001 : WorkLog operations as in Web Client view can be performed using the REST API.
• SDF-56007 : In REST API - Option to make note addition as request first response.

Issue Fixed

• SD-56125 : In REST API - GET_REQUEST operation response, '&' symbol is shown duplicated for short description column in JSON format.
• SD-56043 : In REST API - Unable to remove service request resource answers in JSON format.
• SD-56008 : In REST API - GET_REQUEST_FILTERS operation response, Filter label "My Groups" is shown.
• SD-56007 : In REST API - Option to make note addition as request first response.
• SD-55937 : In REST API - Support Group - GET_ALL operation shows 'No Groups' as response for 'Refer Site'.
• SD-56002 : Unable to move request to Unassigned state through REST API - ASSIGN_REQUEST operation
• SD-49872 : While reply request through REST API, Technician Reply is shown as Requester reply in Request List View.
• SD-56009 : In Native App, Values for fields Responded time,Resolved Date and Completed time not shown in Request Details page
• SD-56004 : While editing Refer Site request, the group names are not get listed in Native App
• SD-56003 : When group field is above the site field in template canvas, group field value of request is incorrect in Native App
• SD-48577 : Backup Technician is not getting set to the unassigned state.
• SD-56124 : Service Catagory names are not shown in full while accessing service templates.
• SD-56143 : Incorrect caching of incoming-mailserver details instead of mailportdetails.
• SD-55129 : Change Downtime Related issues:
• If the Start time or End time of a Downtime is not set, "N/A" string is displayed in the input box on spot edit.
• Tooltip for "-" link wrongly shown as "Add Downtime". It should be "Remove Downtime".
• Assume downtime are not added yet. Click "Add" button under DownTime header. Add more than one row using "+" link. Now remove all rows using "-" link. This action removes "Add" link under downtime header.
• Spot edit of Start time/End time of a downtime is not working after Edit and Update that downtime.
• While editing a downtime, previously edited downtime section is not get closed.
• Add multiple downtime details using "+" link then remove description for some downtime. In this case, Mandatory check for description is not working when "Save" button is clicked.
• SD-56121 : Vulnerability issues fixed.

New Features :

• SDF-27287 : Scheduled user import from LDAP can be configured.

  This can be configured from the Admin -> Active Directory -> Schedule AD/LDAP import.
  NOTE : User import schedule will work based on Global config entry, with category='Scheduled_User_Import' and parameter='EnabledFor' and allowed paramvalues are BOTH (default), AD and LDAP. If it is BOTH, AD as well as LDAP schedule import will be done. If it is AD, ActiveDirectory schedule alone will be done. Or if it is LDAP, LDAP schedule alone will be done.

Issue Fixed

• SD-56090 : Group/Technician turns unassigned while editing requests through bulk edit from request list view.

New Features :

• SDF-27287 : Scheduled user import from LDAP can be configured.

  This can be configured from the Admin -> Active Directory -> Schedule AD/LDAP import.
  NOTE : User import schedule will work based on Global config entry, with category='Scheduled_User_Import' and parameter='EnabledFor' and allowed paramvalues are BOTH (default), AD and LDAP. If it is BOTH, AD as well as LDAP schedule import will be done. If it is AD, ActiveDirectory schedule alone will be done. Or if it is LDAP, LDAP schedule alone will be done.

Issue Fixed

• SD-56090 : Group/Technician turns unassigned while editing requests through bulk edit from request list view.

New Features :

• SDF-48763 : On Splitting a conversation as a new request, Site, Group and Technician of Parent request will be set to the New Request created.
  NOTE : This is a behavior change, earlier the Site of the Parent ticket alone will be set in the "New Request" created as a result of the split operation.
• SD-55847 : The size of the Reply/Forward popup windows of the request are enlarged.

Issue Fixed

• SD-55545 : On reply from the request having TO/CC filed with group email addresses, mail sent to group email id gets created as new request and assigned to the group to which the email is sent.
  NOTE : We fixed the above issue by removing any of the configured Group Email id in TO / CC fields while replying. This is a behavior change, as earlier all the email id's will be filled in the TO / CC fields.
• SD-56046 : UI collapse when changing tabs under Personalize window for the environment having license without Multi-Language provision.
• SD-55935 : Unable to renew contracts which has attachments.
• SD-55490 : In the service request multi-level approval, approval status modified to 'to be sent' instead of 'pending approval', when one of the stage approval is approved.
• SD-55440 : For service requests configured with multiple stages of approval, 'Awaiting approval' count in requester login doesn't show those requests once the first stage approver approves it has been fixed.
• SD-54981 : When a service template is associated to a support group and then if the support group is renamed, technicians of that support group is not able to view that service template has been fixed.
• SD-55469 : The default value is not loaded in the date additional field of the service template has been fixed.
• SD-55480 : All the technicians are listed irrespective of the selected group in the request template page under the admin section has been fixed.
• SD-55501 : Below notifications which sends the notification in the plain text formatting though the rich text formatting is enabled has been fixed.
  
  * Notify editor when a request is waiting for update
  * Notify requester when a request is waiting for update by editor
  * Notify requester when a request is updated by editor
  * Notify requester when intermediate editor is changed by technician
  * Notify old editor when he is removed from the responsibility
  * Notify new editor when a request is waiting for update
  * Notify technician when a request is updated by editor
  
• SD-55271 : While searching the request template, the request template which are associated to the user groups are not listed has been fixed.

New Features :

• SDF-55860 : Enhancements to the New Service Request page->select approvers field in technician login.
• Option to type,search and select the service request approvers from the 'select approvers' field.
• Placeholders like $REPORTING_TO$, $DEPT_HEAD$ along with the approvers will be displayed with username, emailid, department so that it will be easy for the user to identify the exact approver from the approver list.
• Option to select / remove multiple Approvers from the 'select approver' field.

Issue Fixed

• SD-55921 : While generating Custom Report the department names are shown duplicated in report criteria values. This happens when copy site exists in the product.
• SD-55579 : When Request Custom View created with Filter columns like OverDue Status, ReOpened not working in PGSQL
• SD-54936 : After Request Creation , non-english character (?3?4) disappears in the description field
• SD-52706 : Null Pointer Exception Occurs while duplicating the Approved/Rejected request
• SD-55939 : Technician Space Notification count shown on Browser Title
• SD-52483 : Technician Space Notification will not be shown for technicians performing any operations on a request for themselves
• SD-51786 : Technician Space Approval notification not shown for Third Stage Service Approver
• SD-54877 : In REST API help doc, XML Input format for GET_REQUESTS operation updated
• SD-55123 : Completed Time of the Change does not reset while stage-status changed from close-completed or close-canceled
• SD-55903 : Global search for Change module is not working in non-english language
• SD-55904 : Unable to download the file attachments from planning or review stage (Change details page) if the Change gone through planning or review stage.
• SD-55657 : Conversation is not set as public when a reply from a requester contains mail address in upper case format
• SD-55855 : After upgrading to 9.0, some times the Lucene based search is not working, as the indexing is not committed
• SD-55965 : We can search an exact string by specifying them with in the double quotes. Say for Ex: Earlier when we search for John Roberts, it will fetch results of "John", "Roberts", and "John Roberts". And now we can able to search exactly on "John Roberts" by specifying them with in the double quotes.

Issue Fixed

• SD-46182 : Site Restricted technician have no option to edit/delete his own report.
• SD-52754 : Service Category configured in default template not get updated when request added through Quick Create/Email.
• SD-53480 : When a request is created using servlet API, the provided template is not set in the request created.
• SD-54064 : Spelling mistake in the alert message, when technician login through native app.
• SD-54428 : HTML tags got removed while reply request through REST API.
• SD-54773 : If request subject contains < and> symbol, it is changed to < and > in notification mail
• SD-54848 : When a incident additional field is configured with a default value as 'N/A', while doing inline-block edit in request details page, the value gets disappeared.
• SD-55583 : In new request page, select the Site, Group and Technician. Now if the requester name is selected using the auto complete function, the Site, Group and Technician would be modified based on requester's site. In such case, the Technician listing is not in alphabetical order.
• SD-55139, SD-36909 : In IE 10 Compact view and chrome, the Group names are not sorted alphabetically.
• SD-51987, SD-49322, SD-48476, SD-35158 : When selecting a Category, the Subcategory values are not sorted alphabetically.
• SD-51341 : In new Problem and new Change, when a site is selected, the corresponding Technicians list is not in alphabetical order.
• SD-48459 : In IE 10 normal mode, the Group and Technicians values in the new Request drop down are shown multiple times.
• SD-55670 : If any technician name start with a 'single quote' or other special characters, then while changing the site, the '-- Select Technician --' option is missing from the Technician drop down.
• SD-51595 : 'First response time should be lesser than Dueby time' has been corrected as 'First Response time should be less than Dueby Time'.
• SD-55562 : Notification not sent to assigned Technician for a Service Request, if the Service Request workflow is configured with assign technician on approve is enabled.
• SD-55680 : In some cases, unable to edit support group because of some inconsistencies with the CIID associated with it.
• SD-46049 : Support Group added / updated with description is not shown in SupportGroup List View.
• SD-49491 : Unable to edit Service Request when a asset associated with the Service Request gets deleted.
• SD-54211 : Autofill of Requester names is not working in "Requested By" field of change module and "Reported By" field of Problem module while creating/editing change or problem.
• SD-55716 : Unable to add or modify change template in Professional edition with Change Add On.
• SD-55844 : If "Alert Change Manager, Change Owner, Change Approver, CAB members by Email when any Recommendation is taken on change" notification is enabled, notification are wrongly sent to approvers of all changes instead of a particular change.
• SD-55745 : In Change module, additional fields with value "N/A" is not shown on inline/spot edit.

Behavior Changes

• "Reported By" field of problem module can not be editable in details page. It can be edited through Global Edit as in Requester module.

Issue Fixed

• SD-46182 : Site Restricted technician have no option to edit/delete his own report.
• SD-52754 : Service Category configured in default template not get updated when request added through Quick Create/Email.
• SD-53480 : When a request is created using servlet API, the provided template is not set in the request created.
• SD-54064 : Spelling mistake in the alert message, when technician login through native app.
• SD-54428 : HTML tags got removed while reply request through REST API.
• SD-54773 : If request subject contains < and> symbol, it is changed to < and > in notification mail
• SD-54848 : When a incident additional field is configured with a default value as 'N/A', while doing inline-block edit in request details page, the value gets disappeared.
• SD-55583 : In new request page, select the Site, Group and Technician. Now if the requester name is selected using the auto complete function, the Site, Group and Technician would be modified based on requester's site. In such case, the Technician listing is not in alphabetical order.
• SD-55139, SD-36909 : In IE 10 Compact view and chrome, the Group names are not sorted alphabetically.
• SD-51987, SD-49322, SD-48476, SD-35158 : When selecting a Category, the Subcategory values are not sorted alphabetically.
• SD-51341 : In new Problem and new Change, when a site is selected, the corresponding Technicians list is not in alphabetical order.
• SD-48459 : In IE 10 normal mode, the Group and Technicians values in the new Request drop down are shown multiple times.
• SD-55670 : If any technician name start with a 'single quote' or other special characters, then while changing the site, the '-- Select Technician --' option is missing from the Technician drop down.
• SD-51595 : 'First response time should be lesser than Dueby time' has been corrected as 'First Response time should be less than Dueby Time'.
• SD-55562 : Notification not sent to assigned Technician for a Service Request, if the Service Request workflow is configured with assign technician on approve is enabled.
• SD-55680 : In some cases, unable to edit support group because of some inconsistencies with the CIID associated with it.
• SD-46049 : Support Group added / updated with description is not shown in SupportGroup List View.
• SD-49491 : Unable to edit Service Request when a asset associated with the Service Request gets deleted.
• SD-54211 : Autofill of Requester names is not working in "Requested By" field of change module and "Reported By" field of Problem module while creating/editing change or problem.
• SD-55716 : Unable to add or modify change template in Professional edition with Change Add On.
• SD-55844 : If "Alert Change Manager, Change Owner, Change Approver, CAB members by Email when any Recommendation is taken on change" notification is enabled, notification are wrongly sent to approvers of all changes instead of a particular change.
• SD-55745 : In Change module, additional fields with value "N/A" is not shown on inline/spot edit.