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Launching Analytics Plus 6.0

Experience the first-ever decision intelligence platform for IT

Contextual recommendations to fix operational bottlenecks

Introducing Spotlight, the powerful recommendations engine powered by AI. Experience automated contextual decision-making with practical remedial strategies for IT problems, even those that often go unnoticed. Explore Spotlight.

Deploy decision intelligence for operational efficiency Deploy decision intelligence for operational efficiency Deploy decision intelligence for operational efficiency Deploy decision intelligence for operational efficiency Deploy decision intelligence for operational efficiency

Explore the growing list of IT app integrations

Enjoy insightful prebuilt visualizations through seamless integrations with a growing list of IT applications. Discover the integrations.

250+ IT app integrations
  • 250+ IT app integrations
  • 250+ IT app integrations
  • 250+ IT app integrations
  • 250+ IT app integrations
  • 250+ IT app integrations
  • 250+ IT app integrations
  • 250+ IT app integrations
  • 250+ IT app integrations
  • 250+ IT app integrations
  • 250+ IT app integrations
  • 250+ IT app integrations
  • 250+ IT app integrations
  • 250+ IT app integrations
  • 250+ IT app integrations
  • 250+ IT app integrations
  • 250+ IT app integrations
  • 250+ IT app integrations
250+ IT app integrations

Expedite IT outcomes with powerful advanced analytics

  • Discover root causes
  • Detect anomalies
  • Cluster analysis
  • Multivariate forecasting
  • Zia enhancements

Discover root causes

Effortlessly, identify the top factors contributing to a specific trend or inefficiency. Within seconds discover increased ticket volumes, unbalanced workloads, and critical incidents that are the major drivers of SLA violations.

Root cause analysis

Detect anomalies

Automatically highlight anomalous activities, such as unusual logins during non-business hours. With smart anomaly-based alerting, effortlessly detect deviations from established norms. Learn more.

Automated anomaly detection

Cluster analysis

Group similar IT devices or entities based on characteristics such as frequent downtime or longer MTTR to systematically address problems, fast-track incident resolutions, and thwart threat progression. Learn more.

Clustering similar issues

Multivariate forecasting

Elevate the accuracy of predictions by incorporating influencing events and related metrics.

Multi-parameter capacity planning

Zia enhancements

  • Access Zia from anywhere and make real-time insights available from any third-party application. Learn more.
  • Gain visual insights into a report's KPIs, in addition to existing Zia Insights functionality. Learn more.
  • Peruse AI-generated visual suggestions to better visualize a report's data. Learn more.
AI-powered analytics assistant, Zia

Workflow charts

Visualize IT processes to understand progress across stages and monitor deviations, such as bottlenecks in the ticket resolution process. Learn more.

Workflow charts

Sunburst charts

Simplify multi-level, hierarchical relationships to decipher variations immediately. Learn more.

Sunburst charts

Treemap charts

Understand large-scale data distribution across a larger number of dimensions and spot even the smallest of deviations. Learn more.

Treemap charts

Conversion bar charts

Track data flow across sequential stages in a process to understand variations in value with each passing stage. Learn more.

Conversion bar charts

Racing charts

Sequentially monitor data progression over extended time periods with this animated visualization, and hone in on the development of deviations. Learn more.

Racing charts

Sparklines in pivot

In addition to data, pivot charts can include line or bar charts that provide a visual representation of the corresponding data trend and fluctuations. Learn more.

Sparklines in pivot

Map layering

Create multi-layered map charts that visualize different metrics spread across the same geographical area. Learn more.

Map layering
 

Expedite IT outcomes with powerful advanced analytics

  • Centralized metrics library
  • Workspace-level IP restriction
  • Audit and sync history
  • Fetch data in increments
  • Import upgrades

Centralized metrics library

Access a central repository of every KPI from IT operations. Create custom KPIs, edit existing ones, and enhance the accuracy and efficiency of custom analyses. Learn more.

Central repository of IT KPIs

Workspace-level IP restriction

Secure sensitive IT data by restricting workspace access to specific secure networks. Learn more.

Restrict workspace access

Audit and sync history

Maintain nuanced records of every data source-related activity. Access a visual layout of every sync and its corresponding status for easy reference. Learn more.

Access visual historical records of every activity

Fetch data in increments

Enjoy faster processing of large volumes of data. Synchronize only the modified data each time to experience insights faster. Learn more.

Incremental fetch

Import upgrades

  • Schedule different import frequencies for various modules within a source, ensuring real-time insights are available for the required metrics.
  • Revert the most recent data import from any source, or roll back to a specific import to improve data accuracy. Learn more.
  • ServiceDesk Plus cloud users can now enjoy a one-hour sync interval with the Analytics Plus integration. Learn more.
Explore enhancements to data import

Experience endless scalability with lightning-fast responses

Scale effortlessly in keeping with demand, and increase resources as the need arises with the new multi-server configuration. This flexibility gives you peace of mind when dealing with fast-growing IT data. Learn more.

Multi-server architecture

Deeper insights with ML algorithms

Perform sentiment analysis, run tailored predictions, and carry out other complex analyses with ease. Create your own models with the Python code studio, or wield AutoML capabilities for a no-code experience. Learn more.

Create custom analyses effortlessly with no-code builder

Build an IT powerhouse through groundbreaking analytical capabilities.

Existing customer? Upgrade here.

See what our customers have to say

Analytics Plus has helped increase our service desk productivity and overall responsiveness. We are now able to respond to incidents and service requests faster, resolve more requests, and continuously improvise our processes."


David Whitfield, IT customer services manager, F4 IT Services

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