The e-commerce and retail industries are going through a paradigm shift due to changing customer dynamics, the emergence of omni-channel touchpoints, and cut-throat competition
all while trying to offset cost-of-revenue with revenue. Advanced analytics for IT operations helps the retail and e-commerce industries gain insights on how to provide seamless, reliable, and hyper-personalized shopping experiences to customers at optimized costs.
In e-commerce, a minute of downtime means millions of dollars lost in potential sales. Eliminate downtime and ensure around-the-clock availability for servers, networks, and applications by planning proactive maintenance of at-risk systems. Identify and replace problematic infrastructure in time by comparing historical service records against active usage.
Predict the type (cloud, hybrid, on-premises) and quantity of infrastructure required to support your business' expansion and growth plans. Leverage analytics to understand the usage and performance of existing infrastructure, and optimize infrastructure usage to maximize gains on your investment.
When you take care of your employees, they, in turn, take care of your customers well and help you grow faster. Review your incident management and support processes, and remove barricades to smoother workflow so that your employees get faster incident resolutions and best-in-class services.
In a highly competitive landscape, the secret to offering differentiated solutions is adopting newer technologies. This can include technology that allows users to try products virtually or something as simple as supporting a new mode of payment. Advanced analytics can pave the way for faster technology adoption by providing in-depth insights into the new project's risks, impact on other business functions, and ROI.
Go beyond managing IT. Leverage analytics to understand user behavior, and bring better visibility into how customers interact with your webpages, apps, and forms. Charter standard and predictable customer journeys to ensure minimal cart abandonment by tracking every move customers make on your website. Rinse and repeat the process until you achieve your desired conversion rates.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
