Employees are an organization's greatest asset, and providing employees with exceptional experiences has never been more crucial. With employee expectations at an all-time high, and as workplaces and technologies evolve, service desks should adapt to unlock the workforce's full potential.
By shifting from a traditional, SLA-driven approach to an experience-focused, outcome-oriented one, IT teams can pave the way for experience-driven workplaces where employees are empowered to perform at their best.
This e-book explores four analytics-powered strategies to help organizations graduate to an experience-focused IT service model and foster a happier, more productive workforce:
Building an experience-driven ITSM landscape with XLA-focused strategies
Delivering faster, smarter service with analytics-driven automation
Tackling procedural and operational bottlenecks that impact productivity
Enhancing new joinees' growth with experience-focused onboarding
