Analytics Plus is IT dashboard software that empowers leadership staff, such as chief technical officers (CTOs), chief information officers (CIOs), Directors, and presidents, to make data-backed decisions that align IT with business objectives and ensure long-term financial success for the company.
Track critical IT metrics and KPIs, and achieve all your targets with our IT dashboards.
IT financial management dashboard enables CTOs to track IT spending, compare expenses and revenue, and ensure financial goals and objectives are met.
The IT financial management dashboard starts with a bullet chart to track IT budget spent till date. The actual budget spent in the first two quarters exceeds the budget allocated, indicating unplanned expenditure possibly due to a sudden increase in headcount, infrastructure upgrades, or the all too familiar poor planning. Mirroring this increase, is an increase in IT spending per day. Both these metrics indicate a strong need to analyze IT spending and charter better plans that are in line with requirements. As an alternative, IT teams can set up a buffer budget to cushion unexpected IT expenses.
See More...The next set of widgets examine expenses and revenue, and the ROI of IT. These KPIs establish whether the IT department is operationally efficient and financially healthy. An increase in operating expenses indicates short-term expansion within the organization. However, this growth should be substantiated with an increase in revenue. This is evidenced in the widget for ROI that shows a healthy growth of 120.45%, wherein every dollar spent, brings in a revenue of $121.45.
Revenue chronicles the flow of money coming in from a company's overall efforts, while expense is the amount of money spent to run the business. To optimize them for profitability, it's important to identify the departments that generate more revenue than they spend and those that generate less revenue than they spend. The report on expenses and revenue by department reveals that departments that take up 30% of the total budget generate nearly 60% of the total revenue.
The purchase of new infrastructure, hardware, or software assets is an IT expense that must be balanced off with new revenue. The revenue per employee trend shows that the revenue contribution increases alongside an increase in IT spending, indicating that IT investments enable employees to deliver more throughput.
An extension of the financial management dashboard, the IT project management dashboard takes a deeper look at costs and revenue from a project perspective. It also provides a reality check on the efficacy of project plans by measuring the variance between project cost estimates and actual project expenses.
The widgets in the project management dashboard assess the financial health of IT projects. The bullet chart shows that the overall project costs are exceeding planned budgets. This could be due to poor planning, wrong estimates, or an unexpected turn of events such as resource constraints or the addition of new work items.
See More...The next set of widgets display the number of projects completed within budget and the budget overshoot in terms of dollar value. Projects running a little over the budget are not uncommon, but an estimation variance of 32% is a call for concern. This maybe due to insufficient resource allocation in the planning phase, allocating too many work items in a sprint cycle, or scheduling too many project deadlines at once. Investigating the reasons behind the variance can help troubleshoot problems and make way for seamless project administration.
Not all projects generate equal revenue for the organization. Generally, 20% of the projects generate 80% of the revenue, if not more. A Pareto analysis of IT projects (as is displayed on the dashboard) reveals the most profitable projects. Organizations can then focus on high-revenue projects, allocate more resources to fix problems (if any), and work on improving processes to gain more revenue.
Even iron-clad project plans can stray from schedules or exceed budgets when not tracked periodically. The project expense tracker displays the actual running total of project costs for the last few months against planned expenditure (the difference is represented in red). While some deviation from the guideline is expected, it's best to keep the actual expenditure close to the guideline value.
Incident managers need a high-level overview of the complete incident management process so they can objectively evaluate their incident management strategy, spot problems, and address them in the future.
The incident management dashboard (above or below - based on the dashboard placement in the webpage layout) focuses on two main areas: incident backlogs and technician reassignments. The first set of widgets provide a glimpse into backlogs and the number of technicians who are currently available to tackle incidents. The report adjacent to these widgets offers a comparison of backlogs and the total average age of incidents. Typically, when the number of backlogs goes down, the average age of incidents should decrease along with it. If not, it means that technicians are tackling easier, tier 1 incidents to reduce backlogs, while tier 2 and 3 incidents remain open.
See More...The second set of widgets cover ticket reassignments and MTTR. Generally, technician reassignments are closely aligned with MTTR. The widgets show that average reassignments for the current month are higher than the previous month; this is mirrored by the MTTR. The report beside these widgets displays the six-month comparison of the number of ticket reassignments and the average MTTR. As expected, MTTR increases when there's an increase in the number of technicians involved.
The IT service management dashboard provides a glimpse of the efficiency of support operations and the efficacy of the solutions provided. The widgets provide a status update on the number of tickets with different statuses and the number of tickets that were reopened or escalated. It's important to keep track of these KPIs because they have a direct relationship with customer satisfaction.
The technician proficiency report provides a high-level overview of team members? proficiency across various task categories. Even distribution of skills across major categories is critical to ensure swift resolution. If not, tickets of low or medium complexity might end up with highly skilled technicians, which is not an efficient use of their time.
See More...The next report outlines a strong correlation between ticket resolution time and customer satisfaction. Understanding the factors that impact resolution time such as ticket volume, user density, availability of assets, and technicians' skills can help plan staff allocation and provide swift resolutions. This may result in an increase in operational costs, but that can be offset by an increase in productivity and revenue brought in by happy end users.
An organization's networks, applications, and systems are always exposed to cyberthreats; that's the price of doing business. CTOs need to gain a thorough understanding of the organization's security landscape to secure data better in the future. The cybersecurity dashboard combines data from SIEM, endpoint management, password management, and other security solutions to provide a complete overview of the state of data security.
The cybersecurity score displayed is actually a rating based on the overall security performance calculated, which is based on user behavior, security diligence, security breaches, and compromised systems. At the opposite end of the spectrum is the number of known vulnerabilities currently present in devices, including unpatched systems and the use of outdated OSs or unauthorized software. Known vulnerabilities act as docking stations that invite cyberthreats and expose an organization's secure data to outsiders, so it's important to prioritize and eliminate vulnerabilities.
See More...Software patching is an inexpensive but reliable armor organizations can use to ensure data security. The dial chart for patches applied displays the percentage of devices that are patched and up to date. The corresponding age tier chart for patches showcases the time elapsed since the patches were released and when patches were eventually applied to devices. Shorter cycles between patch release and patch application ensure security, while longer cycles can leave devices exposed to cybercriminals.
A breakdown of security event history by type helps identify events that pose a frequent threat to data security. It's surprising to see that even simpler cyberattacks such as phishing and malware attempts have had great success. This calls for a need to educate users and better equip them to defend themselves and the organization against cyberattacks.
Although IT is referred to as a single entity within the organization, in reality it's made up of several bigger components that are intricately interwoven, such as service management teams, NOC teams, asset management teams, security teams, and change or project management teams. Until data from all these teams comes together as an amalgamation of information, it's impossible for top-level management to glean useful, actionable information on IT, or to implement changes that deliver successful results that align with business objectives.
The unified IT dashboard merges data from multiple IT applications to enable IT leaders to view how the IT budget is spent in provisioning assets, ensuring uninterrupted services, providing security, and ensuring profitability.
See More...The report on IT spending provides a comparison of planned IT spending against the actual IT spending over the last six months, revealing that actual spending exceeds the planned budget. Overshooting is often a result of poor planning or poor estimation of resource costs or vendor expenses, or lack of reserve funds for unplanned changes. A parametric analysis of past budgets and spending history can help create better IT budget plans and ensure adherence to plans.
With a detailed history of network outages, it's possible to accurately predict when the next outage might occur. The report on outage prediction compares the probability of outages against the duration of outages.
What makes Analytics Plus the best IT dashboard software for IT leaders
Track role-specific and goal-specific KPIs and metrics separately. For instance, NPS scores are important to CTOs, while MTTRs and incident volume are important for IT managers and technicians, resp.
Drill-down into your dashboards to discover reasons for anomalies. View underlying data, apply multi-level filters, or switch visualizations to get a clear picture of your IT.
Embed dashboards in websites, intranet portals, presentations, or display them on live screens so everyone can benefit from the insights.
Leverage AI and ML-driven AI-assistant to get contextual insight into incident management, and troubleshoot problems faster.
Keep track of critical metrics and KPIs, and discuss with peers via in-app comments, and make decisions as a team.
Share dashboards with peers using read-only, read-write, read-comment options to ensure total security for your IT data.
Start building your own IT dashboards today
