Hone in on your top performers visually. Monitor improvements over time and understand performance variations with this interactive visual analysis.
Click to viewRank your team across multiple facets of a service desk's incident resolution process. This proves handy in tracking the best performer in each incident resolution stage.
Click to viewRecognize technicians' varied expertise by identifying categories where they deliver shorter resolution times. Wield this insight to fine-tune the ticket assignment and resolution process in a mature service desk.
Click to viewDiscover the experts across every ticket category. Dig deeper to understand the nuances of a technician's service expertise levels across different sub categories.
Click to viewLooking for the jack of all trades? This visualization helps you identify the technicians who are well-versed in handling tickets across multiple categories.
Click to viewIdentify the silent powerhouses in your team. This analysis showcases technicians that demonstrate ownership by picking up reassigned tickets to ensure prompt resolutions and reduce crippling backlogs.
Click to viewDiscover the workhorses in your team with this powerful visualization. The technicians that resolve the highest number of assigned tickets assigned to them showcase their subject expertise and dedication.
Click to viewDetermine your team's dedication to continual improvement. This analysis tracks technicians who continually improve their quality of work across various parameters.
Click to viewIdentify the technicians who consistently go above and beyond to ensure an end user's satisfaction by delivering prompt and accurate resolutions.
Click to viewUncover the technicians who keep end users informed of the resolution progress through prompt responses, promoting transparency, and focusing on end-user satisfaction.
Click to viewDeliver speedy resolutions. Recognize the technicians who pick up and resolve tickets without resorting to frequent pauses and extensions.
Click to viewQuantify the quality of your technicians' work with this intuitive analysis that identifies the delivery of high quality resolutions by gauging the service desk's reopen rates.
Click to viewDiscover the technicians who consistently meet incident SLAs regardless of time constraints, showcasing their flair for managing workloads under pressure.
Click to viewRank technicians by their ability to resolve a high velocity of incidents across multiple incident categories, which is a crucial weapon for handling onslaughts of large ticket volumes.
Click to viewRecognize technicians who retain ownership of their assigned tickets and resolve them without resorting to reassignments or delays.
Click to viewIdentify technicians who consistently work long hours and monitor those who appear overworked. These insights prove vital in streamlining workload management.
Click to viewDownload the required report bundle.
Import it into your ServiceDesk Plus workspace in Analytics Plus.
Enjoy powerful insights instantly.
Note: To use report bundles, ensure Analytics Plus on-premise users are on build 5240 or above,
and ServiceDesk Plus on-premise users are on build 14000 or above.