Help desk managers have a lot to shoulder. Not only do they have to deliver outstanding services to keep customers happy, they also have to continuously improve the quality of their services to keep up with the evolving needs of customers.
The good news is that continuous service improvement doesn't have to a complete overhaul of your processes. It can be the simple, measured, and phased improvement of your processes and services.
Not convinced yet? Join us a for a 3-part webinar where we'll show how you can easily implement continuous service improvement in your help desk starting with these three areas.
Learn how to visually compare past request resolution times with the current performance, identify key factors that drag down resolution times and see how you can measure improvements using analytics.
Learn how to use analytics to compare past SLA percentages, identify triggers that impact SLAs, and improve SLA compliance percentages.
Learn how to identify your base line for service delivery; determine the factors influencing your delivery timelines, and determine areas you can work on to improve service delivery.
Rakesh Jayaprakash is a product manager involved in product design and building integrations with third party applications. Rakesh has worked with multiple ManageEngine products for over 6 years, helping customers implement products and processes.
