Microsoft 365 Monitoring

With M365 Manager Plus, you can monitor the health and performance of Exchange Online, Azure Active Directory, OneDrive for Business, Skype for business, and ten other Microsoft 365 services, all from a single console.

Service Health Monitoring

In the Monitoring tab, you can view the health status of all the Microsoft 365 services in a single window. The total count of advisories, incidents, and healthy services in your Microsoft 365 setup is shown in the top right corner.

• Incident: An incident is a service issue with noticeable impact.
• Advisory: An advisory is a service issue with limited impact.

The table in the All Service Health page lists all the Microsoft 365 services being used and the number of incidents or advisories in each service. Click the View Details option found in the corresponding rows to get complete details on the service issues.

Use the Overview option found in the left pane to view the graphical representation of health and performance status of services for quick understanding.

Endpoint Health Monitoring

Under Monitoring tab, in the left pane you can choose the necessary service and select Endpoints to view the health and performance statistics of corresponding endpoints. The endpoint health details are displayed in a graphical as well as tabular format.

Health Status	Response Time	Status Code
Incident	More than 2s	500 to 599
Advisory	1s to 2s	400 to 499
Healthy	Less than 1s	200 to 399

Steps to create a monitoring profile

• Go to the Settings tab of M365 Manager Plus.
• Choose Configuration → Monitoring Configuration → Monitoring Profiles from the left pane.
• Click on Add New Profile.
• Enter a Profile Name, and choose the Microsoft 365 Service and Category for which the profile is being created.
• Select the Components to Monitor using the + button.
• Write the Alert Message to be sent when an incident/advisory is detected.
• Using the Advanced Configuration option, configure the email notification and endpoint settings for this monitoring profile.
• Under the Notification tab,
• Select the Email alerts corresponding to this profile checkbox.
• Select the notification template to be used.
• Using the Notify On drop-down, select the event for which an email notification must be sent.
• Using the Notify drop-down, select when the email notification must be sent.
• Select the Include Event Details check box to include a details on the event that triggers the notification.
• Click on Save.
• Under the Endpoint Settings tab,
• In the Health Criteria section configure the endpoint response time based on which incident, or advisory is determined.
• In the Polling Frequency section configure the number of times polling should be retried when the endpoint availability changes from up to down and vice-versa.
• In the Polling Timeout section configure how long the tool should wait to timeout a polling.
• Click on Save.

Steps to disable a monitoring profile

• Go to the Settings tab.
• Choose Configuration → Monitoring Configuration → Monitoring Profiles from the left pane.
• Select the option under the Actions column.

Steps to edit a monitoring profile

• Go to the Settings tab.
• Choose Configuration → Monitoring Configuration → Monitoring Profiles from the left pane.
• Click on the option under the Actions column.
• Modify the attributes you need to change.
• Click on Save.

Steps to delete a monitoring profile

• Go to the Settings tab.
• Choose Configuration → Monitoring Configuration → Monitoring Profiles from the left pane.
• Click on the option under the Actions column.
• Click on Yes in the pop-up.