Redefine remote employee management with ADManager Plus

As organizations continue to allow their employees to work from home, the workforce is now more distributed than ever. For IT administrators though, it has made managing employees' identities more challenging and complex. Further, with a significant rise in phishing and malware attacks, it's prudent for IT security teams to implement stronger security measures to combat threats.

Some measures that IT security teams can adopt are:

• Restricting employee logons to occur only from company-provided devices.
• Deploying an easy-to-use IT management tool that even non-admin users can log in to to perform IT operations.
• Routing basic requests like password resets, account unlocks, file server permissions, and group membership management to employees managers instead of IT teams for quicker resolution.
• Adding remote employees into separate groups for easy management of access rights.

Using ManageEngine ADManager Plus, you can fortify your network by effectively managing remote employees' identity and access rights.

Web-based unified management tool for AD, Exchange Server, and Office 365

ADManager Plus, with its web-based GUI, allows IT administrators to access it from anywhere using a VPN to manage accounts of employees working remotely. The layout of the tool is quite simple, which makes it easy even for non-IT users like HR managers or team managers to navigate within the console and carry out necessary operations. Besides managing Active Directory accounts, IT teams can manage and report on Exchange mailboxes, Office 365, Skype for Business, and Google Workspace accounts of users, all from a single window.

Manage users logon activities and password settings in bulk

With employees working from home, their work hours are more flexible, so it makes sense to grant privileges for users to log on to the network during non-business hours and on weekends. To reduce help desk calls, you can identify user accounts with passwords that are about to expire with the help of ADManager Plus' predefined report library. You can then enforce password changes for all these user accounts right from the report. Using ADManager Plus, you can modify logon hours and password settings for multiple users in your domain using CSV files or templates.

Empower team managers to perform critical management operations

Managing help desk calls is challenging on any regular day. With most of the workforce working remotely, requests to the help desk for password resets and account unlocks can pop up at any time. By delegating the privileges to team managers to address these requests instantly, employees need not wait for the IT teams to address their requests. Similarly, managing users group memberships and NTFS and share permissions can also be delegated to non-admin team leaders to avoid delays.

Using ADManager Plus, you can ease the burden on IT teams by securely assigning these tasks to help desk technicians or non-IT users without giving them unrestricted permissions. The tool also has help desk audit reports to track help desk technicians' actions.

Avoid unauthorized changes with a review-approve process

If you are not comfortable with granting privileges to users to make changes in AD, the best course of action is to follow a review process where every user can raise a request, for example, access to critical shares or changes to group membership. This request can be evaluated by the employee's manager before it's transferred to an IT admin.

It is essential to have an access control policy in place for every critical action in AD to prevent users from gaining unauthorized privileges. With the workflow capability in ADManager Plus, users can raise requests to access resources, which can be reviewed by a designated authority before the IT admin executes the task.

Go mobile with the ADManager Plus iOS and Android apps

Working anytime from anywhere is the need of the hour. With the iOS and Android apps, you can perform critical user management from your mobile devices, such as reset passwords, enable/disable accounts, unlock accounts, and more. Besides these, you can also immediately view and manage access requests from users without even logging in to your desktop/laptop. Learn more.

Our resource toolkit to help you address WFH-related IT security challenges

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