Microsoft 365 (formerly Office 365) refers to a group of subscription plans that provide productivity software like access to Office applications plus and related services. This includes server that are enabled over the internet (cloud services), such as Lync web conferencing and Exchange Online hosted email for business and additional online storage with OneDrive and Skype world minutes for home.
There are different tiers to Microsoft 365, such as personal, home and business. In its most basic form, you get access to full Office desktop apps, mobile apps for Android and iOS, OneDrive storage, Skype minutes and more. For business users, Microsoft 365 also offers service subscriptions for e-mail and social networking services through hosted versions of Exchange Server, SharePoint Office Online, Microsoft Teams, and integration with Yammer.
Applications Manager's Office 365 monitoring provides operational intelligence into Microsoft 365 applications, including Exchange Online, SharePoint Online, and Microsoft Teams. You can view a holistic picture of the health and performance of Microsoft 365 deployments and associated services using custom, interactive dashboards.
Note: Microsoft 365 monitoring is supported only on Windows installations of Applications Manager Versions till 16300. While, versions from 16310 supports Microsoft 365 monitoring in both Windows and Linux. Also, Powershell mode is supported in Windows, but not in Linux.
Applications Manager offers comprehensive performance monitoring for Microsoft 365, enabling admins to minimize downtime and performance degradation as well as take corrective actions before any problems arise. The latest monitoring capabilities in Applications Manager also include:
Note : Existing Configured Alarms / Reports will not be accessible once you upgrade to Applications Manager versions from 16310.
In this help document, you will learn how to get started with Microsoft 365 monitoring using Applications Manager.
Mode of Monitoring: PowerShell, REST API (Supported since Version 16310)
Prerequisites for monitoring Microsoft 365 metrics: Click here
Using the REST API to add a new Microsoft 365 monitor: Click here
For Applications Manager versions 16310 onwards :
For Applications Manager versions till 16300 :
Note: The Microsoft 365 admin account used for monitoring must be assigned the below roles: Microsoft Teams administrator (Only till 16300), Global Reader or SharePoint administrator.
Go to the Monitors Category View by clicking the Monitors tab. Click on the Microsoft 365 monitors under the Cloud Apps table. Displayed is the Microsoft 365 bulk configuration view distributed into three tabs:
Click on the monitor name to see all the server details listed under the following tabs:
Parameter | Description |
---|---|
User Details | |
Total User Count | The total number of users for the Microsoft 365 subscription. |
Licensed User Count | The number of user accounts with license. |
Unlicensed User Count | The number of user accounts without license. |
License Usage | |
Unassigned License Percentage | The percentage of licenses available for assignment. |
Consumed License Percentage | The percentage of licenses that have been assigned to users. |
License Details | |
License Name | The name of the license plan. |
Total License Count | The number of licenses that have been purchased for a specific licensing plan. |
Unassigned License Percentage | The percentage of licenses available for assignment. |
Consumed License Percentage | The percentage of licenses that have been assigned to users. |
Consumed Licenses | The number of licenses that have been assigned to users from a specific licensing plan. |
Unassigned Licenses | The number of licenses available for assignment |
Warning Units | The number of licenses in a licensing plan that you haven't renewed, and that will expire after the 30-day grace period. |
Locked Out Units | The number of accounts that have been locked out. This parameter is supported only till Applications Manager version 16300. |
Suspended Units | The number of accounts that have been suspended |
License status | Overall status of the license. Possible values are Enabled, Warning, Suspended, Deleted and Locked out. |
Microsoft 365 Service Health Details | |
Service ID | ID of the Microsoft 365 service. |
Service Name | Name of the service. |
Service Status | Overall status of the service. Possible values are serviceOperational, investigating, restoringService, verifyingService, serviceRestored, postIncidentReviewPublished, serviceDegradation, serviceInterruption, extendedRecovery, falsePositive, investigationSuspended, resolved, mitigatedExternal, mitigated, resolvedExternal, confirmed, reported, or unknownFutureValue. |
Microsoft 365 Service Issue Details | |
Service ID - Feature Group - Feature - Issue ID | Indicates the Service ID, Feature Group, Feature, and Issue ID of the Microsoft 365 service issue. |
Issue Status | Status of the service issue. Possible values are serviceOperational, investigating, restoringService, verifyingService, serviceRestored, postIncidentReviewPublished, serviceDegradation, serviceInterruption, extendedRecovery, falsePositive, investigationSuspended, resolved, mitigatedExternal, mitigated, resolvedExternal, confirmed, reported, and unknownFutureValue. |
Issue Type | Type of the service issue. Possible values are advisory, incident, or unknownFutureValue. |
Issue Origin | Origin of the service issue. Possible values are microsoft, thirdParty, customer, or unknownFutureValue. |
Issue Description | Indicates the description for the service issue. |
Hour(s) since issue occurred | Amount of time (in hours) elapsed since the issue has occurred. |
Issue Start Time | Timestamp at which the service issue was started. |
Last Modified Time | Timestamp at which service issue was last modified. |
Endpoints Connectivity | |
Endpoint | The Microsoft 365 endpoint / URL. |
Port | The port on which endpoint / URL is accessible. |
Status | The status of endpoint/ URL. |
Reason | The reason for the Status of the endpoint. This parameter is supported from Applications Manager version 16310. |
Response Time | The time taken for connecting to endpoint/URL. |
Parameter | Description |
---|---|
Collected Date | |
Usage Report Collected Date | The date at which Microsoft 365 last updated the reports archive. |
Microsoft 365 Users * | |
Microsoft 365 Active Users | The total number of Active users in Microsoft 365. |
Microsoft 365 Inactive Users | The total number of Inactive users in Microsoft 365. |
Microsoft 365 Users - Service Wise * | |
Active Users | The total number of Active users in a Microsoft 365 service. |
Inactive Users | The total number of Inactive users in a Microsoft 365 Service. |
Microsoft 365 Service User Details * | |
Service Name | Name of the Microsoft 365 service. |
Active Users | The total number of active users. |
Inactive Users | The total number of inactive users. |
Subscriptions Activation Details | |
Subscription Name | The name of the Microsoft 365 subscription. |
Subscriptions Assigned | The number of users who have enabled the subscription. |
Subscriptions Activated | The number of users who have activated the subscription. |
Activated on Shared Computer | The number of users who have activated the subscription on a single, shared computer. |
Microsoft 365 Device Activation Details * | |
Subscription Name | The name of the Microsoft 365 subscription. |
Windows | The number of users who have activated their account on Windows OS. |
Mac | The number of users who have activated their account on Mac OS. |
iOS | The number of users who have activated their account on iOS. |
Android | The number of users who have activated their account on Android. |
Active Application Users | |
Active Outlook Users | The number of active users in the Outlook application. |
Active Word Users | The number of active users in the Word application. |
Active Excel Users | The number of active users in the Excel application. |
Active PowerPoint Users | The number of active users in the PowerPoint application. |
Active OneNote Users | The number of active users in the OneNote application. |
Active Teams Users | The number of active users in the Teams application. |
Active Application Users across platforms | |
Active Windows Users | The number of active users on the Windows platform. |
Active Mac Users | The number of active users on the Mac platform. |
Active Mobile Users | The number of active users on the Mobile platform. |
Active Web Users | The number of active users on the Web platform. |
Groups Details | |
Total Groups | The total number of groups available. |
Active Groups | The number of active groups. |
Inactive Groups | The number of inactive groups. |
This table displays the status of client secret expirations across all Azure AD applications within the tenant, providing visibility into upcoming expirations (next 30 days) and past expirations (last 10 days).
Parameter | Description |
---|---|
Client Secret Expiry Details | |
Client Secret ID | The unique identifier of the client secret. |
Application | The name of the Azure AD application the client secret belongs to. |
Expires On | The date and time of the client secret's expiration. |
Days to Expire | The number of days until the client secret's expiration. A value of 0 days with the status 'Expired' means the secret expired recently, within the past 10 days. |
Status | Colour coded messages represent the current status of the client secret:
|
Note: The Client Secret Expiry Details metric is mapped under Performance polling. To adjust the polling interval, navigate to Settings → Performance Polling. In the Optimize Data Collection tab, select Microsoft 365 as the Monitor Type and Client Secret Expiry Details as the Metric Name. Choose 'Configure a custom interval' and set the polling interval to at least 12 hours.