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Features

Standard

Service desk for IT andnon-IT service providers

US$21

technician / month

Professional

Service deskwith ITAM capabilities

US$34

technician / month

Enterprise

Enterprise-gradePSA and ITSM platform

US$79

technician / month

Help Desk Management

 
 
 

Mail Server Settings

Automatic email to ticket conversion

 
 
 

Self-Service Portal

 
 
 

Knowledge Base

Likes and dislikes

 
 
 

Public, private, and shared

 
 
 

Approve and reject

 
 
 

Home

Dashboard (Technician, CIO, and external widgets)

 
 
 

Request delegation

 
 
 

Announcements

 
 
 

Technician scheduler (calendar)

 
 
 

Reminders

 
 
 

Resource management

 
 
 

User Management

Active Directory user import*

 
 
 

SAML authentication

 
 
 

CSV import

 
 
 

Automation

SLA management

 
 
 

Business rules

 
 
 

Request life cycle

 
 
 

Technician auto-assign (round robin, load balancing, or Zia)

 
 
 

Schedules

 
 
 

Preventive maintenance tasks

 
 
 

Notification rules

 
 
 

Custom actions

 
 
 

Closure rules

 
 
 

Custom triggers

 
 
 

Incident Management

Incident workflow editor

 
 
 

Customize templates

 
 
 

User Survey

Survey settings

 
 
 

Survey results

 
 
 

Service Catalog

Multi-level approvals

Add-on
Add-on
 

Customize service request templates with dedicated resource sections

Add-on
Add-on
 

Service request workflow editor

Add-on
Add-on
 

IT Asset Management

Automatic asset discovery (Windows, network, and remote)

 
 
 

Hardware and software asset inventory

 
 
 

Asset life cycle

 
 
 

SCCM integration

 
 
 

Attended remote support (free for up to one concurrent session)

 
 
 

Unattended remote access

 
Add-on
Add-on

Software license management and compliance

 
 
 

Asset workflow editor

 
 
 

CMDB

Relationship mapping

 
Add-on
 

Business views

 
Add-on
 

Association with ITAM and other ITSM practices

 
Add-on
 

Purchase Management

 
 
 

Contract Management

 
 
 

Problem Management

Incident to problem association

Add-on
Add-on
 

Problem analysis

Add-on
Add-on
 

Workaround and solution

Add-on
Add-on
 

Communication

Add-on
Add-on
 

Problem closure rules

Add-on
Add-on
 

Problem life cycle

Add-on
Add-on
 

Problem workflow editor

Add-on
Add-on
 

Change Management

Change types (standard, major, minor, significant)

Add-on
Add-on
 

Change templates

Add-on
Add-on
 

Change workflow editor

Add-on
Add-on
 

Change advisory board

Add-on
Add-on
 

Change roles

Add-on
Add-on
 

Change calendar

Add-on
Add-on
 

Change history

Add-on
Add-on
 

CMDB association for changes

 
Add-on
 

Change workflow editor

Add-on
Add-on
 

Release Management

Release templates

Add-on
Add-on
 

Release workflow editor

Add-on
Add-on
 

Release roles

Add-on
Add-on
 

Release calendar

Add-on
Add-on
 

Release history

Add-on
Add-on
 

CMDB association for releases

 
Add-on
 

See full comparision

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