Remote Access Plus holds complete information on the remote troubleshooting operations performed using Remote Access Plus such as remote desktop sharing or system management. Creating a periodic backup of the Remote Access Plus server becomes crucial to prevent data loss and for reporting purposes. This can be achieved in two ways and can be restored at any time based on your requirements:

1. Schedule a database backup task and automate
2. Manually acquire a backup file whenever required

Database Backup - Best Practices

Here are a few best practices recommended while creating / restoring a Remote Access Plus database backup:

1. Ensure to add exceptions for antivirus:While scanning the PgSQL / MSSQL directories for viruses, your antivirus application may consider the files as intrusions and interrupt the data backup. Refer to the following links to help you in adding antivirus exclusions:
   • McAffe: File / folder exclusions in virus scan.
   • Symantec: File / folder exclusions in virus scan.
   • Kaspersky: File / folder exclusions in virus scan.
2. Schedule the backup during non-productive hours to avoid functionality discrepancies.
3. Ensure a minimum of 5GB space in the respective backup drive.
4. Ensure you specify a valid destination folder path with read/write access.
5. If you have configured your database in a remote location, then ensure that the machine is up during backup.

Scheduling Data Backup

With Remote Access Plus, you can schedule a task to generate a database backup at regular intervals. To achieve this follow the below steps:

1. From your Remote Access Plus web console, navigate to Admin tab -> Database Settings -> Database Backup.

2. Specify the time at which you would prefer to initiate your backup every day.

   The time should be specified in 24-hour format [hh:mm:ss].

3. Specify the maximum number of backup files you would like to retain.

   Only the number of files you mentioned will be saved while the older ones will be deleted. For instance, if you choose to retain 7 backup files, the last successful 7 backup files will be retained and the others will be removed.

4. Specify the path where you would want your backup files to be stored.

   It is highly recommended to have your backup stored at a remote location so that you could restore your backup even if your Remote Access Plus server fails.

5. Enable the check box to get notified if the database backup fails and specify the email address to which the notification on the task should be sent.

   Ensure to configure your mail server settings to receive notifications.

6. If you want to encrypt the backup file, then enable the check box to Secure the backup by setting a passwordand provide the password then save.

   The password you provide here will be required while restoring the backup.

Manual Data Backup and Restore

You can manually backup and restore the Remote Access Plus database. This can be achieved using the Backup-Restore Utility GUI. Follow the steps given below to manually back up the database: