Understand the history of your tickets.

Accurately view a timeline of tickets and the technicians who worked on them. Identify hold-ups that stall tickets, and modify workflows to improve SLA compliance.

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Deliver IT projects on time.

Plan and control all facets of your IT projects, right from planning, resource allocation, execution, monitoring, and measurement to reporting, from a single console.

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Promote self-service help desks.

Contextually evaluate knowledge base solutions for usefulness. Identify popular topics, create more articles and solutions, and promote a culture of self-help.

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Watch the video to learn more.

Learn why our customers love using Analytics Plus

Note for existing users: To enable these modules, make sure your applications are in the following builds:

For ServiceDesk Plus users: Analytics Plus build 3950 or above and ServiceDesk Plus build 9422 or above
For ServiceDesk Plus MSP users: Analytics Plus build 4260 or above and ServiceDesk Plus MSP build 9218 or above

Download Analytics Plus to get better insight into your service desk data.

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Launching advanced analytics for ServiceDesk Plus MSP's ticket history, projects and knowledge base modules.

Understand the history of your tickets.

Deliver IT projects on time.

Promote self-service help desks.

Watch the video to learn more.

Download Analytics Plus to get better insight into your service desk data.

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