Microsoft 365 SharePoint Configuration Errors

Error Message: AADSTS700016: Application with identifier 'xxxx-xxxx-xxxx' was not found in the directory.

Possible reason: This error occurs when the product is unable to create an application using Graph API or the created application details have not been synchronized in the native yet.

Steps:

• Refresh (Ctrl+R) the screen multiple times.
• If the issue still persists, try configuring using Microsoft 365 Login.
• If you still face the issue, configure manually using the steps mentioned here.

Error Message: Please login using a global admin account.

Possible reason: The account used to login is not a Global Administrator. Global Administrator role is needed to create the application and service account.

Steps:

• Assign global admin role to the account or use any other account that has global admin role assigned.

Error Message: This Microsoft 365 account has been blocked.

Possible Reasons:

1. This account has been blocked by the administrator.

   If the issue continues to persist, contact your administrator to unblock the account and try to configure again.

Error Message: Account not found in Microsoft portal.

Possible reason: Incorrect environment has been chosen.

Steps:

• Click on Choose the appropriate Azure Environment link in the configuration page.
• Choose the appropriate environment from the dropdown.
• Click Save.

Error Message: Untrusted certificate provider.

Possible reason: This error occurs when the certificate used to authenticate a firewall or a proxy is not trusted by the product's JRE.

Steps:

• Navigate to <product_installation_directory>/jre/bin.
• Open command prompt as an administrator.
• Run the following command:

  keytool.exe -import -trustcacerts -alias "certAlias" -file "certPath" -keystore ..\lib\security\cacerts

  • certAlias - A name of your choice.
  • certPath - Path of the certificate.
• You will be prompted for a password. The default password is changeit. Provide the password and click Enter.
• Restart the product.

Error Message:

1. Service account is not configured.
2. Error in creating service account.

Possible reason: This error occurs when the product is unable to create a service account in Azure portal using Graph API.

Steps:

• This maybe due to redundant data in the native. Try again in a while.
• If the issue still persists, configure manually using the steps mentioned here.

Error Message:

1. Azure AD application not configured.
2. Error in creating application.

Possible reason: This error occurs when the product is unable to create an Azure application in the Azure portal using Graph API.

Steps:

• This maybe due to redundant data in the native, retry after a couple of minutes.
• If the issue still persists, configure manually using the steps mentioned here.

Error Message: Error in creating self-signed certificate.

Possible reason: This error occurs when the product is unable to create a self-signed certificate that needs to be imported in the created Azure application using Graph API

Steps:

• Restart Sharepoint Manager Plus as service and retry configuration.
• If the issue still persists, configure manually using the steps mentioned here.