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Change

Change management is a structured way of handling changes in goals, processes, or implemented technologies within an organization.

Attributes

id (long)
The unique identifier assigned at creation

id (long)
Numerical digits which are considered to have larger values.

Example 

234759602834500

title (string)
Title of the change request

title (string)
A text in a plain format. No rich text or new line characters allowed.

Example 

DatabaseServerfirewallupgrades

stage (change_stage)
Indicates the current stage of the change

stage (change_stage)
Indicates the current stage of the change process

Example 

{
  "stage": {
    "name": "test-stage",
    "id": "234567890123456"
  }
}

status (change_status)
Indicates the current status of the change

status (change_status)
Indicates the current status of the change

Example 

{
  "status": {
    "name": "Open",
    "id": "234567890123456"
  }
}

retrospective (boolean)
Indicates whether the change is retrospective

retrospective (boolean)
Boolean value which can have two possible values. The values are true and false.

description (html)
Description of the change request

description (html)
HTML is a text area where html elements can be used.

Example 

DatabaseServerfirewallupgrades

More Attributes Expand all

comment (string)

Reason for status update. Whenever the user modifies the status, comment is mandatory.

comment (string)
A text in a plain format. No rich text or new line characters allowed.

Example 

DatabaseServerfirewallupgrades

created_time (datetime)

Indicates the creation time of the change request

created_time (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

completed_time (datetime)

Indicates the completion time of the change request

completed_time (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

scheduled_start_time (datetime)

Indicates the scheduled start time of the change

scheduled_start_time (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

scheduled_end_time (datetime)

Indicates the scheduled time to complete the change

scheduled_end_time (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

template (change_template)

Change templates helps to create customized change template forms by defining its layout for the most frequently raised change. Thus the change can be created quickly with all the needed fields filled automatically.

template (change_template)
Indicates the change template used to create the change

Example 

{
  "template": {
    "name": "test-template",
    "id": "234567890123456"
  }
}

change_requester (user)

Initiator of the change request

change_requester (user)
Indicates the initiator of the change

Example 

{
  "change_requester": {
    "name": "test-change_requester",
    "id": "234567890123456"
  }
}

change_manager (technician)

User who manages the entire life cycle of the change

change_manager (technician)
Indicates the user who manages the change throughout its life cycle

Example 

{
  "change_manager": {
    "name": "test-change_manager",
    "id": "234567890123456"
  }
}

reason_for_change (reason_for_change)

Reasons why the change was initiated.

reason_for_change (reason_for_change)
Indicates the reasons why the change had to be initiated

Example 

{
  "reason_for_change": {
    "name": "test-reason_for_change",
    "id": "234567890123456"
  }
}

risk (change_risk)

Whether this involves high, low, or medium risk.

risk (change_risk)
Indicates whether this involves high, low, or medium risk

Example 

{
  "risk": {
    "name": "test-risk",
    "id": "234567890123456"
  }
}

impact (impact)

Describes how this change will affect the business, department, group, or user

impact (impact)
Indicates the impact of the change on business, department, group, or user

Example 

{
  "impact": {
    "name": "test-impact",
    "id": "234567890123456"
  }
}

priority (priority)

Indicates whether the change is high, low, or medium priority

priority (priority)
Indicates priority of the change

Example 

{
  "priority": {
    "name": "test-priority",
    "id": "234567890123456"
  }
}

category (category)

Assign the Category of the CIs invloved to this change, such as routers, switches, software etc

category (category)
Indicates the Category of the CIs involved in this change.

Example 

{
  "category": {
    "name": "test-category",
    "id": "234567890123456"
  }
}

subcategory (subcategory)

Assign the Sub Category of the involved CIs selected under Category

subcategory (subcategory)
Indicates the Sub Category of the involved CIs selected under Category

Example 

{
  "subcategory": {
    "name": "test-subcategory",
    "id": "234567890123456"
  }
}

item (item)

Assign the item belongs to the selected Category and Sub Category.

item (item)
Indicates the item categorization of the affected CI

Example 

{
  "item": {
    "name": "test-item",
    "id": "234567890123456"
  }
}

urgency (urgency)

Indicates urgency of the change request

urgency (urgency)
Indicates the urgency of the change request

Example 

{
  "urgency": {
    "name": "test-urgency",
    "id": "234567890123456"
  }
}

change_type (change_type)

Indicates whether it is a minor, major, significant, or standard change

change_type (change_type)
Indicates whether it is a minor, major, significant, or standard change

Example 

{
  "change_type": {
    "name": "test-change_type",
    "id": "234567890123456"
  }
}

site (site)

Indicates the site of the change request

site (site)
Denotes the Site to which the request belongs.

Example 

{
  "site": {
    "name": "test-site",
    "id": "234567890123456"
  }
}

group (group)

The assigned group of the change request

group (group)
Indicates the group to which the change request is assigned

Example 

{
  "group": {
    "name": "test-group",
    "id": "234567890123456"
  }
}

change_owner (technician)

The owner of the change request

change_owner (technician)
The owner of the change request

Example 

{
  "change_owner": {
    "name": "test-change_owner",
    "id": "234567890123456"
  }
}

services (service_category)

The services that might be affected due  to this change

services (service_category)
The services that might be affected due to this change

Example 

{
  "services": [
    {
      "name": "test-services",
      "id": "234567890123456"
    }
  ]
}

assets (asset)

Affected assets

assets (asset)
The assets that might be affected or involved due to this change

Example 

{
  "assets": [
    {
      "name": "test-assets",
      "id": "234567890123456"
    }
  ]
}

roles (change_to_change_role)

Indicates the access permissions defined exclusively for the change request. 

roles (change_to_change_role)
Indicates the access permissions defined exclusively for the change request. 

Example 

{
  "roles": [
    {
      "role": {
        "name": "Change Approver",
        "id": "100000000000021428"
      },
      "user": {
        "name": "Albert",
        "id": "100000000000024441"
      }
    }
  ]
}

workflow (workflow)

Describes the change workflow, along with stagewise approvals

workflow (workflow)
Defines the complete life cycle with appropriate approvals at various stages of a change request

Example 

{
  "workflow": {
    "name": "test-workflow",
    "id": "234567890123456"
  }
}

attachments (change_attachment)

Files that are attached to the change. Maximum of 10 attachments can be attached to a change.

attachments (change_attachment)
Indicates files that are attached to the change. A maximum of 10 attachments can only be attached

Example 

{
  "attachments": [
    {
      "content_type": "application/x-unknown-mime-type",
      "size": "36171",
      "file_id": "4001",
      "name": "test_file.txt"
    }
  ]
}

udf_fields (udf_fields)

Contains user defined field values of the change

udf_fields (udf_fields)
Contains user defined field values associated to the change.

Example 

{
  "udf_fields": {
    "udf_long2": "1225",
    "udf_long1": "1459402730964",
    "udf_date1": {
      "display_value": "Feb 26, 2016 11:00 AM",
      "value": "1456464639051"
    },
    "udf_char1": "abc@test.com",
    "udf_char2": "Ned Stark"
  }
}

configuration_items (configuration_item)

Critical items for which the change request has been raised

configuration_items (configuration_item)
Indicates critical items for which the change request has been raised

Example 

{
  "configuration_items": [
    {
      "name": "Floor 1 - Router",
      "id": "100000000000028792"
    },
    {
      "name": "Floor 12 - Router",
      "id": "100000000000028796"
    }
  ]
}

roll_out_plan (JSONObject)

Describe how the change process will be implemented
show attribute

roll_out_plan (JSONObject)
Describe how the change process will be implemented.

Example 

{
  "roll_out_plan": {
    "roll_out_plan_description": "Rollout plan"
  }
}

roll_out_plan_description (html)

Describes in detail the change process implementation

roll_out_plan_description (html)
HTML is a text area where html elements can be used.

Example 

<b>The content to be displayed</b>

roll_out_plan_updated_on (datetime)

Indicates when the roll out plan was last updated

roll_out_plan_updated_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

roll_out_plan_updated_by (user)

User who last updated the roll out plan

roll_out_plan_updated_by (user)
The last user who updates roll out plan

Example 

{
  "roll_out_plan_updated_by": {
    "name": "test-roll_out_plan_updated_by",
    "id": "234567890123456"
  }
}

back_out_plan (JSONObject)

A Contingency plan to be implemented in case change technicians decide to back out of the change will be recorded/planned under the backout plan section
show attribute

back_out_plan (JSONObject)
Describes how the change process will proceed if the change request were to be cancelled.

Example 

{
  "back_out_plan": {
    "back_out_plan_description": "backout plan"
  }
}

back_out_plan_description (html)

Decribes in detail the mitigation plans if the change implementation were to be backed out

back_out_plan_description (html)
HTML is a text area where html elements can be used.

Example 

<b>The content to be displayed</b>

back_out_plan_updated_on (datetime)

Indicates when the back out plan was last updated

back_out_plan_updated_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

back_out_plan_updated_by (user)

User who last updated the back out plan.

back_out_plan_updated_by (user)

Example 

{
  "back_out_plan_updated_by": {
    "name": "test-back_out_plan_updated_by",
    "id": "234567890123456"
  }
}

impact_details (JSONObject)

Describes how the change process will affect the business
show attribute

impact_details (JSONObject)
Describes how the change process will affect the business.

Example 

{
  "impact_details": {
    "impact_details_description": "affects user"
  }
}

impact_details_description (html)

Contains detailed information on how the change will affect the organization, including any expected any business loss or downtime

impact_details_description (html)
HTML is a text area where html elements can be used.

Example 

<b>The content to be displayed</b>

impact_details_updated_on (datetime)

Indicates when impact details was last updated

impact_details_updated_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

impact_details_updated_by (user)

User who last updated the impact details

impact_details_updated_by (user)
User who last updated the impact details

Example 

{
  "impact_details_updated_by": {
    "name": "test-impact_details_updated_by",
    "id": "234567890123456"
  }
}

checklist (JSONObject)

Lists the tasks involved in the change process
show attribute

checklist (JSONObject)
Lists the tasks involved in the change process.

Example 

{
  "checklist": {
    "checklist_description": "check list"
  }
}

checklist_description (html)

A to-do list listing the essential steps to be completed in order to verify whether the change implementation is completed with all requirements fullfilled.

checklist_description (html)
HTML is a text area where html elements can be used.

Example 

<b>The content to be displayed</b>

checklist_updated_on (datetime)

Indicates the last time at which the checklist has been updated.

checklist_updated_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

checklist_updated_by (user)

The last user who updates checklist.

checklist_updated_by (user)
Indicates the user who last updated the checklist.

Example 

{
  "checklist_updated_by": {
    "name": "test-checklist_updated_by",
    "id": "234567890123456"
  }
}

uat_details (JSONObject)

Contains information about the various data configured in the UAT Stage such as description, updated by and updated on details of that desciption and UAT Schedules.
show attribute

uat_details (JSONObject)
Contains information about the various data configured in the UAT Stage such as description, updated by and updated on details of that desciption and UAT Schedules.

Example 

{
  "uat_details": {
    "uat_details_description": "asdfasdf asdf asdf asdf asdf "
  }
}

uat_details_description (html)

Records in detail about the concerns raised by users during testing period and how the specifications of a requirments are met.

uat_details_description (html)
HTML is a text area where html elements can be used.

Example 

<b>The content to be displayed</b>

uat_scheduled_start (datetime)

Indicates the scheduled start date of UAT.

uat_scheduled_start (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

uat_scheduled_end (datetime)

Indicates the scheduled end date of UAT.

uat_scheduled_end (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

uat_actual_start (datetime)

Indicates the actual start date of UAT.

uat_actual_start (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

uat_actual_end (datetime)

Indicates the actual end date of UAT.

uat_actual_end (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

uat_details_updated_on (datetime)

Indicates the time when uat details was recently updated.

uat_details_updated_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

uat_details_updated_by (user)

Indicates the user who recently updated the uat details.

uat_details_updated_by (user)

Example 

{
  "uat_details_updated_by": {
    "name": "test-uat_details_updated_by",
    "id": "234567890123456"
  }
}

release_details (JSONObject)

Contains information about the various data configured in the Release Stage such as description, updated by and updated on details of that desciption and UAT Schedules.
show attribute

release_details (JSONObject)
Contains information about the various data configured in the Release Stage such as description, updated by and updated on details of that desciption and UAT Schedules.

Example 

{
  "release_details": {
    "release_details_description": "asdfasdf"
  }
}

release_details_description (html)

Consolidates challenges faced during release stage of the change

release_details_description (html)
HTML is a text area where html elements can be used.

Example 

<b>The content to be displayed</b>

release_scheduled_start (datetime)

Indicates the scheduled start date of release.

release_scheduled_start (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

release_scheduled_end (datetime)

Indicates the scheduled end date of release.

release_scheduled_end (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

release_actual_start (datetime)

Indicates the actual start date of release.

release_actual_start (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

release_actual_end (datetime)

Indicates the actual end date of UAT.

release_actual_end (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

release_details_updated_on (datetime)

Indicates the time when release details was recently updated.

release_details_updated_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

release_details_updated_by (user)

Indicates the user who recently updated the release details.

release_details_updated_by (user)

Example 

{
  "release_details_updated_by": {
    "name": "test-release_details_updated_by",
    "id": "234567890123456"
  }
}

review_details (JSONObject)

Contains the team’s evaluation of the entire life cycle of the initiated change
show attribute

review_details (JSONObject)
Contains the team’s evaluation of the entire life cycle of the initiated change.

Example 

{
  "review_details": {
    "review_details_description": "review details"
  }
}

review_details_description (html)

Contains review information of the change from submission through implementation

review_details_description (html)
HTML is a text area where html elements can be used.

Example 

<b>The content to be displayed</b>

next_review_on (datetime)

Indicates the scheduled date for next review.

next_review_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

review_details_updated_on (datetime)

Indicates the last time the review has been updated on.

review_details_updated_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

review_details_updated_by (user)

The last user who updates review details.

review_details_updated_by (user)
The last user who updates review details

Example 

{
  "review_details_updated_by": {
    "name": "test-review_details_updated_by",
    "id": "234567890123456"
  }
}

close_details (JSONObject)

Contains information about change closure
show attribute

close_details (JSONObject)
Contains information about change closure.

Example 

{
  "close_details": {
    "close_details_description": "close details",
    "closure_code": {
      "name": "Closed - Cancelled",
      "id": "1791511763340510"
    }
  }
}

close_details_description (html)

Contains close description for the change.

close_details_description (html)
HTML is a text area where html elements can be used.

Example 

<b>The content to be displayed</b>

closure_code (closure_code)

Closure Code denotes the reason for closing a change request.

closure_code (closure_code)
Closure Code denotes the reason for closing a change request.

Example 

{
  "closure_code": {
    "name": "test-closure_code",
    "id": "234567890123456"
  }
}

close_details_updated_on (datetime)

Indicates the time at which close details has been updated on.

close_details_updated_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

close_details_updated_by (user)

The last user who updates close details.

close_details_updated_by (user)
The last user who updates close details

Example 

{
  "close_details_updated_by": {
    "name": "test-close_details_updated_by",
    "id": "234567890123456"
  }
}

display_id (sequence_number)read only

Sequence number of the change request

display_id (sequence_number)
Sequence number of the change request.

Example 

{
  "display_id": {
    "display_value": "CH 3",
    "value": "3"
  }
}

emergency (boolean)read only

Indicates emergency change, if true, or normal change, if false

emergency (boolean)
Boolean value which can have two possible values. The values are true and false.

approval_status (approval_status)read only

Lists approval statuses responsible for moving change from Pending Approval status to Approved/Rejected

approval_status (approval_status)
Lists approval statuses responsible for moving change from Pending Approval status to Approved/Rejected

Example 

{
  "approval_status": {
    "name": "Approved",
    "id": "234567890123456"
  }
}

notes_present (boolean)read only

Indicates if the change contains any notes

notes_present (boolean)
Boolean value which can have two possible values. The values are true and false.

deleted_time (datetime)read only

Indicates when the change request was sent to trash

deleted_time (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

workflow_instance_details (workflow_instance)read only

Indicates the workflow execution status

workflow_instance_details (workflow_instance)
Indicates the workflow execution status

Example 

{
  "workflow_instance_details": {
    "id": "36338920932885067",
    "status": {
      "name": "In Progress",
      "id": "6633543434595966"
    }
  }
}

Add Change

This operation helps you add a new change.

Mandatory Fields :- title, stage, status

Url

<service domain|custom domain>/app/<portal>/api/v3/changes

Attributes

id (long)
The unique identifier assigned at creation

id (long)
Numerical digits which are considered to have larger values.

Example 

234759602834500

title (string)
Title of the change request

title (string)
A text in a plain format. No rich text or new line characters allowed.

Example 

DatabaseServerfirewallupgrades

stage (change_stage)
Indicates the current stage of the change

stage (change_stage)
Indicates the current stage of the change process

Example 

{
  "stage": {
    "name": "test-stage",
    "id": "234567890123456"
  }
}

status (change_status)
Indicates the current status of the change

status (change_status)
Indicates the current status of the change

Example 

{
  "status": {
    "name": "Open",
    "id": "234567890123456"
  }
}

retrospective (boolean)
Indicates whether the change is retrospective

retrospective (boolean)
Boolean value which can have two possible values. The values are true and false.

description (html)
Description of the change request

description (html)
HTML is a text area where html elements can be used.

Example 

DatabaseServerfirewallupgrades

More Attributes Expand all

comment (string)

Reason for status update. Whenever the user modifies the status, comment is mandatory.

comment (string)
A text in a plain format. No rich text or new line characters allowed.

Example 

DatabaseServerfirewallupgrades

created_time (datetime)

Indicates the creation time of the change request

created_time (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

completed_time (datetime)

Indicates the completion time of the change request

completed_time (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

scheduled_start_time (datetime)

Indicates the scheduled start time of the change

scheduled_start_time (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

scheduled_end_time (datetime)

Indicates the scheduled time to complete the change

scheduled_end_time (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

template (change_template)

Change templates helps to create customized change template forms by defining its layout for the most frequently raised change. Thus the change can be created quickly with all the needed fields filled automatically.

template (change_template)
Indicates the change template used to create the change

Example 

{
  "template": {
    "name": "test-template",
    "id": "234567890123456"
  }
}

change_requester (user)

Initiator of the change request

change_requester (user)
Indicates the initiator of the change

Example 

{
  "change_requester": {
    "name": "test-change_requester",
    "id": "234567890123456"
  }
}

change_manager (technician)

User who manages the entire life cycle of the change

change_manager (technician)
Indicates the user who manages the change throughout its life cycle

Example 

{
  "change_manager": {
    "name": "test-change_manager",
    "id": "234567890123456"
  }
}

reason_for_change (reason_for_change)

Reasons why the change was initiated.

reason_for_change (reason_for_change)
Indicates the reasons why the change had to be initiated

Example 

{
  "reason_for_change": {
    "name": "test-reason_for_change",
    "id": "234567890123456"
  }
}

risk (change_risk)

Whether this involves high, low, or medium risk.

risk (change_risk)
Indicates whether this involves high, low, or medium risk

Example 

{
  "risk": {
    "name": "test-risk",
    "id": "234567890123456"
  }
}

impact (impact)

Describes how this change will affect the business, department, group, or user

impact (impact)
Indicates the impact of the change on business, department, group, or user

Example 

{
  "impact": {
    "name": "test-impact",
    "id": "234567890123456"
  }
}

priority (priority)

Indicates whether the change is high, low, or medium priority

priority (priority)
Indicates priority of the change

Example 

{
  "priority": {
    "name": "test-priority",
    "id": "234567890123456"
  }
}

category (category)

Assign the Category of the CIs invloved to this change, such as routers, switches, software etc

category (category)
Indicates the Category of the CIs involved in this change.

Example 

{
  "category": {
    "name": "test-category",
    "id": "234567890123456"
  }
}

subcategory (subcategory)

Assign the Sub Category of the involved CIs selected under Category

subcategory (subcategory)
Indicates the Sub Category of the involved CIs selected under Category

Example 

{
  "subcategory": {
    "name": "test-subcategory",
    "id": "234567890123456"
  }
}

item (item)

Assign the item belongs to the selected Category and Sub Category.

item (item)
Indicates the item categorization of the affected CI

Example 

{
  "item": {
    "name": "test-item",
    "id": "234567890123456"
  }
}

urgency (urgency)

Indicates urgency of the change request

urgency (urgency)
Indicates the urgency of the change request

Example 

{
  "urgency": {
    "name": "test-urgency",
    "id": "234567890123456"
  }
}

change_type (change_type)

Indicates whether it is a minor, major, significant, or standard change

change_type (change_type)
Indicates whether it is a minor, major, significant, or standard change

Example 

{
  "change_type": {
    "name": "test-change_type",
    "id": "234567890123456"
  }
}

site (site)

Indicates the site of the change request

site (site)
Denotes the Site to which the request belongs.

Example 

{
  "site": {
    "name": "test-site",
    "id": "234567890123456"
  }
}

group (group)

The assigned group of the change request

group (group)
Indicates the group to which the change request is assigned

Example 

{
  "group": {
    "name": "test-group",
    "id": "234567890123456"
  }
}

change_owner (technician)

The owner of the change request

change_owner (technician)
The owner of the change request

Example 

{
  "change_owner": {
    "name": "test-change_owner",
    "id": "234567890123456"
  }
}

services (service_category)

The services that might be affected due  to this change

services (service_category)
The services that might be affected due to this change

Example 

{
  "services": [
    {
      "name": "test-services",
      "id": "234567890123456"
    }
  ]
}

assets (asset)

Affected assets

assets (asset)
The assets that might be affected or involved due to this change

Example 

{
  "assets": [
    {
      "name": "test-assets",
      "id": "234567890123456"
    }
  ]
}

roles (change_to_change_role)

Indicates the access permissions defined exclusively for the change request. 

roles (change_to_change_role)
Indicates the access permissions defined exclusively for the change request. 

Example 

{
  "roles": [
    {
      "role": {
        "name": "Change Approver",
        "id": "100000000000021428"
      },
      "user": {
        "name": "Albert",
        "id": "100000000000024441"
      }
    }
  ]
}

workflow (workflow)

Describes the change workflow, along with stagewise approvals

workflow (workflow)
Defines the complete life cycle with appropriate approvals at various stages of a change request

Example 

{
  "workflow": {
    "name": "test-workflow",
    "id": "234567890123456"
  }
}

attachments (change_attachment)

Files that are attached to the change. Maximum of 10 attachments can be attached to a change.

attachments (change_attachment)
Indicates files that are attached to the change. A maximum of 10 attachments can only be attached

Example 

{
  "attachments": [
    {
      "content_type": "application/x-unknown-mime-type",
      "size": "36171",
      "file_id": "4001",
      "name": "test_file.txt"
    }
  ]
}

udf_fields (udf_fields)

Contains user defined field values of the change

udf_fields (udf_fields)
Contains user defined field values associated to the change.

Example 

{
  "udf_fields": {
    "udf_long2": "1225",
    "udf_long1": "1459402730964",
    "udf_date1": {
      "display_value": "Feb 26, 2016 11:00 AM",
      "value": "1456464639051"
    },
    "udf_char1": "abc@test.com",
    "udf_char2": "Ned Stark"
  }
}

configuration_items (configuration_item)

Critical items for which the change request has been raised

configuration_items (configuration_item)
Indicates critical items for which the change request has been raised

Example 

{
  "configuration_items": [
    {
      "name": "Floor 1 - Router",
      "id": "100000000000028792"
    },
    {
      "name": "Floor 12 - Router",
      "id": "100000000000028796"
    }
  ]
}

roll_out_plan (JSONObject)

Describe how the change process will be implemented
show attribute

roll_out_plan (JSONObject)
Describe how the change process will be implemented.

Example 

{
  "roll_out_plan": {
    "roll_out_plan_description": "Rollout plan"
  }
}

roll_out_plan_description (html)

Describes in detail the change process implementation

roll_out_plan_description (html)
HTML is a text area where html elements can be used.

Example 

<b>The content to be displayed</b>

roll_out_plan_updated_on (datetime)

Indicates when the roll out plan was last updated

roll_out_plan_updated_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

roll_out_plan_updated_by (user)

User who last updated the roll out plan

roll_out_plan_updated_by (user)
The last user who updates roll out plan

Example 

{
  "roll_out_plan_updated_by": {
    "name": "test-roll_out_plan_updated_by",
    "id": "234567890123456"
  }
}

back_out_plan (JSONObject)

A Contingency plan to be implemented in case change technicians decide to back out of the change will be recorded/planned under the backout plan section
show attribute

back_out_plan (JSONObject)
Describes how the change process will proceed if the change request were to be cancelled.

Example 

{
  "back_out_plan": {
    "back_out_plan_description": "backout plan"
  }
}

back_out_plan_description (html)

Decribes in detail the mitigation plans if the change implementation were to be backed out

back_out_plan_description (html)
HTML is a text area where html elements can be used.

Example 

<b>The content to be displayed</b>

back_out_plan_updated_on (datetime)

Indicates when the back out plan was last updated

back_out_plan_updated_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

back_out_plan_updated_by (user)

User who last updated the back out plan.

back_out_plan_updated_by (user)

Example 

{
  "back_out_plan_updated_by": {
    "name": "test-back_out_plan_updated_by",
    "id": "234567890123456"
  }
}

impact_details (JSONObject)

Describes how the change process will affect the business
show attribute

impact_details (JSONObject)
Describes how the change process will affect the business.

Example 

{
  "impact_details": {
    "impact_details_description": "affects user"
  }
}

impact_details_description (html)

Contains detailed information on how the change will affect the organization, including any expected any business loss or downtime

impact_details_description (html)
HTML is a text area where html elements can be used.

Example 

<b>The content to be displayed</b>

impact_details_updated_on (datetime)

Indicates when impact details was last updated

impact_details_updated_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

impact_details_updated_by (user)

User who last updated the impact details

impact_details_updated_by (user)
User who last updated the impact details

Example 

{
  "impact_details_updated_by": {
    "name": "test-impact_details_updated_by",
    "id": "234567890123456"
  }
}

checklist (JSONObject)

Lists the tasks involved in the change process
show attribute

checklist (JSONObject)
Lists the tasks involved in the change process.

Example 

{
  "checklist": {
    "checklist_description": "check list"
  }
}

checklist_description (html)

A to-do list listing the essential steps to be completed in order to verify whether the change implementation is completed with all requirements fullfilled.

checklist_description (html)
HTML is a text area where html elements can be used.

Example 

<b>The content to be displayed</b>

checklist_updated_on (datetime)

Indicates the last time at which the checklist has been updated.

checklist_updated_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

checklist_updated_by (user)

The last user who updates checklist.

checklist_updated_by (user)
Indicates the user who last updated the checklist.

Example 

{
  "checklist_updated_by": {
    "name": "test-checklist_updated_by",
    "id": "234567890123456"
  }
}

uat_details (JSONObject)

Contains information about the various data configured in the UAT Stage such as description, updated by and updated on details of that desciption and UAT Schedules.
show attribute

uat_details (JSONObject)
Contains information about the various data configured in the UAT Stage such as description, updated by and updated on details of that desciption and UAT Schedules.

Example 

{
  "uat_details": {
    "uat_details_description": "asdfasdf asdf asdf asdf asdf "
  }
}

uat_details_description (html)

Records in detail about the concerns raised by users during testing period and how the specifications of a requirments are met.

uat_details_description (html)
HTML is a text area where html elements can be used.

Example 

<b>The content to be displayed</b>

uat_scheduled_start (datetime)

Indicates the scheduled start date of UAT.

uat_scheduled_start (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

uat_scheduled_end (datetime)

Indicates the scheduled end date of UAT.

uat_scheduled_end (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

uat_actual_start (datetime)

Indicates the actual start date of UAT.

uat_actual_start (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

uat_actual_end (datetime)

Indicates the actual end date of UAT.

uat_actual_end (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

uat_details_updated_on (datetime)

Indicates the time when uat details was recently updated.

uat_details_updated_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

uat_details_updated_by (user)

Indicates the user who recently updated the uat details.

uat_details_updated_by (user)

Example 

{
  "uat_details_updated_by": {
    "name": "test-uat_details_updated_by",
    "id": "234567890123456"
  }
}

release_details (JSONObject)

Contains information about the various data configured in the Release Stage such as description, updated by and updated on details of that desciption and UAT Schedules.
show attribute

release_details (JSONObject)
Contains information about the various data configured in the Release Stage such as description, updated by and updated on details of that desciption and UAT Schedules.

Example 

{
  "release_details": {
    "release_details_description": "asdfasdf"
  }
}

release_details_description (html)

Consolidates challenges faced during release stage of the change

release_details_description (html)
HTML is a text area where html elements can be used.

Example 

<b>The content to be displayed</b>

release_scheduled_start (datetime)

Indicates the scheduled start date of release.

release_scheduled_start (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

release_scheduled_end (datetime)

Indicates the scheduled end date of release.

release_scheduled_end (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

release_actual_start (datetime)

Indicates the actual start date of release.

release_actual_start (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

release_actual_end (datetime)

Indicates the actual end date of UAT.

release_actual_end (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

release_details_updated_on (datetime)

Indicates the time when release details was recently updated.

release_details_updated_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

release_details_updated_by (user)

Indicates the user who recently updated the release details.

release_details_updated_by (user)

Example 

{
  "release_details_updated_by": {
    "name": "test-release_details_updated_by",
    "id": "234567890123456"
  }
}

review_details (JSONObject)

Contains the team’s evaluation of the entire life cycle of the initiated change
show attribute

review_details (JSONObject)
Contains the team’s evaluation of the entire life cycle of the initiated change.

Example 

{
  "review_details": {
    "review_details_description": "review details"
  }
}

review_details_description (html)

Contains review information of the change from submission through implementation

review_details_description (html)
HTML is a text area where html elements can be used.

Example 

<b>The content to be displayed</b>

next_review_on (datetime)

Indicates the scheduled date for next review.

next_review_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

review_details_updated_on (datetime)

Indicates the last time the review has been updated on.

review_details_updated_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

review_details_updated_by (user)

The last user who updates review details.

review_details_updated_by (user)
The last user who updates review details

Example 

{
  "review_details_updated_by": {
    "name": "test-review_details_updated_by",
    "id": "234567890123456"
  }
}

close_details (JSONObject)

Contains information about change closure
show attribute

close_details (JSONObject)
Contains information about change closure.

Example 

{
  "close_details": {
    "close_details_description": "close details",
    "closure_code": {
      "name": "Closed - Cancelled",
      "id": "1791511763340510"
    }
  }
}

close_details_description (html)

Contains close description for the change.

close_details_description (html)
HTML is a text area where html elements can be used.

Example 

<b>The content to be displayed</b>

closure_code (closure_code)

Closure Code denotes the reason for closing a change request.

closure_code (closure_code)
Closure Code denotes the reason for closing a change request.

Example 

{
  "closure_code": {
    "name": "test-closure_code",
    "id": "234567890123456"
  }
}

close_details_updated_on (datetime)

Indicates the time at which close details has been updated on.

close_details_updated_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

close_details_updated_by (user)

The last user who updates close details.

close_details_updated_by (user)
The last user who updates close details

Example 

{
  "close_details_updated_by": {
    "name": "test-close_details_updated_by",
    "id": "234567890123456"
  }
}

display_id (sequence_number)read only

Sequence number of the change request

display_id (sequence_number)
Sequence number of the change request.

Example 

{
  "display_id": {
    "display_value": "CH 3",
    "value": "3"
  }
}

emergency (boolean)read only

Indicates emergency change, if true, or normal change, if false

emergency (boolean)
Boolean value which can have two possible values. The values are true and false.

approval_status (approval_status)read only

Lists approval statuses responsible for moving change from Pending Approval status to Approved/Rejected

approval_status (approval_status)
Lists approval statuses responsible for moving change from Pending Approval status to Approved/Rejected

Example 

{
  "approval_status": {
    "name": "Approved",
    "id": "234567890123456"
  }
}

notes_present (boolean)read only

Indicates if the change contains any notes

notes_present (boolean)
Boolean value which can have two possible values. The values are true and false.

deleted_time (datetime)read only

Indicates when the change request was sent to trash

deleted_time (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

workflow_instance_details (workflow_instance)read only

Indicates the workflow execution status

workflow_instance_details (workflow_instance)
Indicates the workflow execution status

Example 

{
  "workflow_instance_details": {
    "id": "36338920932885067",
    "status": {
      "name": "In Progress",
      "id": "6633543434595966"
    }
  }
}


$ curl <service domain|custom domain>/app/<portal>/api/v3/changes\
      -X POST\
      -H "Accept: application/vnd.manageengine.sdp.v3+json"\
      -H "Authorization: Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"\
      -H "Content-Type: application/x-www-form-urlencoded"\
      -d input_data='{
  "change": {
    "template": {
      "name": "test-name",
      "id": "2249789216885016"
    },
    "roles": [
      {
        "role": {
          "internal_name": "test-internal_name",
          "user_type": "test-user_type",
          "name": "test-name",
          "id": "2352961137062860"
        },
        "name": "Line Manager",
        "user": {
          "is_technician": false,
          "name": "Albert Cruze",
          "mobile": "test-mobile",
          "id": "2282798961449328",
          "is_vip_user": false
        }
      }
    ],
    "description": "test-description",
    "change_type": {
      "name": "test-name",
      "id": "2367408954946571"
    },
    "title": "test-title",
    "review_details": {
      "review_details_updated_by": null,
      "next_review_on": null,
      "review_details_updated_on": null,
      "review_details_description": null
    },
    "change_owner": {
      "name": "Einstein",
      "id": "2195971144069417"
    },
    "assets": [
      {
        "name": "192.0.2.1",
        "id": "2228038138667552",
        "barcode": "test-barcode"
      }
    ],
    "configuration_items": [
      {
      "name" : "Floor 1 - Router",
      "id": "100000000000028792"
    },
    {
      "name" : "Floor 12 - Router",
      "id": "100000000000028796"
    }
    ],
    "urgency": {
      "name": "Urgent",
      "id": "1825863305605393"
    },
    "close_details": {
      "close_details_updated_on": null,
      "close_details_description": null,
      "closure_code": null,
      "close_details_updated_by": null
    },
    "change_requester": {
      "name": "Lincoln",
      "id": "2196485986952682"
    },
    "group": {
      "name": "Hardware Problems",
      "id": "1589042733215187"
    },
    "created_time": {
      "value": "1478758440000"
    },
    "item": {
      "name": "Install",
      "id": "2401022143517103"
    },
    "workflow": {
      "name": "test-name",
      "id": "2144391052937097"
    },
    "change_manager": {
      "name": "Einstein",
      "id": "2103324562120781"
    },
    "impact": {
      "name": "Affects Business",
      "id": "1870161812658889"
    },
    "retrospective": false,
    "checklist": {
      "checklist_description": null,
      "checklist_updated_on": null,
      "checklist_updated_by": null
    },
    "release_details": {
      "release_actual_start": {
        "value": "1478758440000"
      },
      "release_actual_end": {
        "value": "1478758440000"
      },
      "release_details_description": "test-release_details_description",
      "release_scheduled_end": {
        "value": "1478758440000"
      },
      "release_details_updated_on": {
        "value": "1478758440000"
      },
      "release_scheduled_start": {
        "value": "1478758440000"
      },
      "release_details_updated_by": {
        "email_id": "test@test.com",
        "cost_per_hour": 1343434.4333,
        "phone": "test-phone",
        "name": "test-name",
        "mobile": "test-mobile",
        "id": "1710036453771368",
        "photo_url": "test-photo_url",
        "sms_mail_id": "test-sms_mail_id"
      }
    },
    "services": [
      {
        "name": "Corporate Website",
        "id": "1679812298253198"
      }
    ],
    "delete_pre_template_tasks": false,
    "priority": {
      "name": "High",
      "id": "1587486096836333"
    },
    "scheduled_end_time": {
      "value": "1512974940000"
    },
    "back_out_plan": {
      "back_out_plan_updated_by": null,
      "back_out_plan_updated_on": null,
      "back_out_plan_description": null
    },
    "uat_details": {
      "uat_scheduled_start": {
        "value": "1478758440000"
      },
      "uat_actual_end": {
        "value": "1478758440000"
      },
      "uat_details_updated_by": {
        "email_id": "test@test.com",
        "cost_per_hour": 1343434.4333,
        "phone": "test-phone",
        "name": "test-name",
        "mobile": "test-mobile",
        "id": "1675191961742215",
        "photo_url": "test-photo_url",
        "sms_mail_id": "test-sms_mail_id"
      },
      "uat_details_description": "test-uat_details_description",
      "uat_details_updated_on": {
        "value": "1478758440000"
      },
      "uat_scheduled_end": {
        "value": "1478758440000"
      },
      "uat_actual_start": {
        "value": "1478758440000"
      }
    },
    "site": {
      "name": "Custom Site",
      "id": "2319241473881783"
    },
    "completed_time": {
      "value": "1478758440000"
    },
    "reason_for_change": {
      "name": "test-name",
      "id": "2182856108781629"
    },
    "stage": {
      "name": "test-name",
      "id": "2183280471092238"
    },
    "udf_fields": {
      "udf_ref1": {
        "name": "test-name",
        "id": "1797107431556335"
      },
      "udf_boolean1": false,
      "udf_long1": "1987983912305442",
      "udf_date1": {
        "value": "1478758440000"
      },
      "udf_double1": "test-udf_double1",
      "udf_char1": "test-udf_char1",
      "deptheadid": {
        "name": "test-name",
        "id": "2063083930173794"
      }
    },
    "comment": "test-comment",
    "impact_details": {
      "impact_details_updated_on": null,
      "impact_details_updated_by": null,
      "impact_details_description": null
    },
    "risk": {
      "name": "test-name",
      "id": "1693613478361117"
    },
    "category": {
      "name": "Software",
      "id": "1804844492538901"
    },
    "subcategory": {
      "name": "Adobe Reader",
      "id": "1664828993104304"
    },
    "scheduled_start_time": {
      "value": "1421988300000"
    },
    "status": {
      "name": "test-name",
      "id": "2473586262654731"
    }
  }
}'

// Deluge Sample script
url = "<service domain|custom domain>/app/<portal>/api/v3/changes";
headers = {"Accept":"application/vnd.manageengine.sdp.v3+json",
           "Content-Type": "application/x-www-form-urlencoded",
           "Authorization": "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"};
input_data = {
  "change": {
    "template": {
      "name": "test-name",
      "id": "2249789216885016"
    },
    "roles": [
      {
        "role": {
          "internal_name": "test-internal_name",
          "user_type": "test-user_type",
          "name": "test-name",
          "id": "2352961137062860"
        },
        "name": "Line Manager",
        "user": {
          "is_technician": false,
          "name": "Albert Cruze",
          "mobile": "test-mobile",
          "id": "2282798961449328",
          "is_vip_user": false
        }
      }
    ],
    "description": "test-description",
    "change_type": {
      "name": "test-name",
      "id": "2367408954946571"
    },
    "title": "test-title",
    "review_details": {
      "review_details_updated_by": null,
      "next_review_on": null,
      "review_details_updated_on": null,
      "review_details_description": null
    },
    "change_owner": {
      "name": "Einstein",
      "id": "2195971144069417"
    },
    "assets": [
      {
        "name": "192.0.2.1",
        "id": "2228038138667552",
        "barcode": "test-barcode"
      }
    ],
    "configuration_items": [
      {
      "name" : "Floor 1 - Router",
      "id": "100000000000028792"
    },
    {
      "name" : "Floor 12 - Router",
      "id": "100000000000028796"
    }
    ],
    "urgency": {
      "name": "Urgent",
      "id": "1825863305605393"
    },
    "close_details": {
      "close_details_updated_on": null,
      "close_details_description": null,
      "closure_code": null,
      "close_details_updated_by": null
    },
    "change_requester": {
      "name": "Lincoln",
      "id": "2196485986952682"
    },
    "group": {
      "name": "Hardware Problems",
      "id": "1589042733215187"
    },
    "created_time": {
      "value": "1478758440000"
    },
    "item": {
      "name": "Install",
      "id": "2401022143517103"
    },
    "workflow": {
      "name": "test-name",
      "id": "2144391052937097"
    },
    "change_manager": {
      "name": "Einstein",
      "id": "2103324562120781"
    },
    "impact": {
      "name": "Affects Business",
      "id": "1870161812658889"
    },
    "retrospective": false,
    "checklist": {
      "checklist_description": null,
      "checklist_updated_on": null,
      "checklist_updated_by": null
    },
    "release_details": {
      "release_actual_start": {
        "value": "1478758440000"
      },
      "release_actual_end": {
        "value": "1478758440000"
      },
      "release_details_description": "test-release_details_description",
      "release_scheduled_end": {
        "value": "1478758440000"
      },
      "release_details_updated_on": {
        "value": "1478758440000"
      },
      "release_scheduled_start": {
        "value": "1478758440000"
      },
      "release_details_updated_by": {
        "email_id": "test@test.com",
        "cost_per_hour": 1343434.4333,
        "phone": "test-phone",
        "name": "test-name",
        "mobile": "test-mobile",
        "id": "1710036453771368",
        "photo_url": "test-photo_url",
        "sms_mail_id": "test-sms_mail_id"
      }
    },
    "services": [
      {
        "name": "Corporate Website",
        "id": "1679812298253198"
      }
    ],
    "delete_pre_template_tasks": false,
    "priority": {
      "name": "High",
      "id": "1587486096836333"
    },
    "scheduled_end_time": {
      "value": "1512974940000"
    },
    "back_out_plan": {
      "back_out_plan_updated_by": null,
      "back_out_plan_updated_on": null,
      "back_out_plan_description": null
    },
    "uat_details": {
      "uat_scheduled_start": {
        "value": "1478758440000"
      },
      "uat_actual_end": {
        "value": "1478758440000"
      },
      "uat_details_updated_by": {
        "email_id": "test@test.com",
        "cost_per_hour": 1343434.4333,
        "phone": "test-phone",
        "name": "test-name",
        "mobile": "test-mobile",
        "id": "1675191961742215",
        "photo_url": "test-photo_url",
        "sms_mail_id": "test-sms_mail_id"
      },
      "uat_details_description": "test-uat_details_description",
      "uat_details_updated_on": {
        "value": "1478758440000"
      },
      "uat_scheduled_end": {
        "value": "1478758440000"
      },
      "uat_actual_start": {
        "value": "1478758440000"
      }
    },
    "site": {
      "name": "Custom Site",
      "id": "2319241473881783"
    },
    "completed_time": {
      "value": "1478758440000"
    },
    "reason_for_change": {
      "name": "test-name",
      "id": "2182856108781629"
    },
    "stage": {
      "name": "test-name",
      "id": "2183280471092238"
    },
    "udf_fields": {
      "udf_ref1": {
        "name": "test-name",
        "id": "1797107431556335"
      },
      "udf_boolean1": false,
      "udf_long1": "1987983912305442",
      "udf_date1": {
        "value": "1478758440000"
      },
      "udf_double1": "test-udf_double1",
      "udf_char1": "test-udf_char1",
      "deptheadid": {
        "name": "test-name",
        "id": "2063083930173794"
      }
    },
    "comment": "test-comment",
    "impact_details": {
      "impact_details_updated_on": null,
      "impact_details_updated_by": null,
      "impact_details_description": null
    },
    "risk": {
      "name": "test-name",
      "id": "1693613478361117"
    },
    "category": {
      "name": "Software",
      "id": "1804844492538901"
    },
    "subcategory": {
      "name": "Adobe Reader",
      "id": "1664828993104304"
    },
    "scheduled_start_time": {
      "value": "1421988300000"
    },
    "status": {
      "name": "test-name",
      "id": "2473586262654731"
    }
  }
};
params = {"input_data": input_data};
response = invokeurl
[
    url: url
    type: POST
    parameters: params
    headers: headers
];
info response;

#Powershell version - 5.1
$url = "<service domain|custom domain>/app/<portal>/api/v3/changes"
$headers = @{ "Accept" = "application/vnd.manageengine.sdp.v3+json"
    "Authorization" = "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"
    "Content-Type" = "application/x-www-form-urlencoded"}
$input_data = @'
{
  "change": {
    "template": {
      "name": "test-name",
      "id": "2249789216885016"
    },
    "roles": [
      {
        "role": {
          "internal_name": "test-internal_name",
          "user_type": "test-user_type",
          "name": "test-name",
          "id": "2352961137062860"
        },
        "name": "Line Manager",
        "user": {
          "is_technician": false,
          "name": "Albert Cruze",
          "mobile": "test-mobile",
          "id": "2282798961449328",
          "is_vip_user": false
        }
      }
    ],
    "description": "test-description",
    "change_type": {
      "name": "test-name",
      "id": "2367408954946571"
    },
    "title": "test-title",
    "review_details": {
      "review_details_updated_by": null,
      "next_review_on": null,
      "review_details_updated_on": null,
      "review_details_description": null
    },
    "change_owner": {
      "name": "Einstein",
      "id": "2195971144069417"
    },
    "assets": [
      {
        "name": "192.0.2.1",
        "id": "2228038138667552",
        "barcode": "test-barcode"
      }
    ],
    "configuration_items": [
      {
      "name" : "Floor 1 - Router",
      "id": "100000000000028792"
    },
    {
      "name" : "Floor 12 - Router",
      "id": "100000000000028796"
    }
    ],
    "urgency": {
      "name": "Urgent",
      "id": "1825863305605393"
    },
    "close_details": {
      "close_details_updated_on": null,
      "close_details_description": null,
      "closure_code": null,
      "close_details_updated_by": null
    },
    "change_requester": {
      "name": "Lincoln",
      "id": "2196485986952682"
    },
    "group": {
      "name": "Hardware Problems",
      "id": "1589042733215187"
    },
    "created_time": {
      "value": "1478758440000"
    },
    "item": {
      "name": "Install",
      "id": "2401022143517103"
    },
    "workflow": {
      "name": "test-name",
      "id": "2144391052937097"
    },
    "change_manager": {
      "name": "Einstein",
      "id": "2103324562120781"
    },
    "impact": {
      "name": "Affects Business",
      "id": "1870161812658889"
    },
    "retrospective": false,
    "checklist": {
      "checklist_description": null,
      "checklist_updated_on": null,
      "checklist_updated_by": null
    },
    "release_details": {
      "release_actual_start": {
        "value": "1478758440000"
      },
      "release_actual_end": {
        "value": "1478758440000"
      },
      "release_details_description": "test-release_details_description",
      "release_scheduled_end": {
        "value": "1478758440000"
      },
      "release_details_updated_on": {
        "value": "1478758440000"
      },
      "release_scheduled_start": {
        "value": "1478758440000"
      },
      "release_details_updated_by": {
        "email_id": "test@test.com",
        "cost_per_hour": 1343434.4333,
        "phone": "test-phone",
        "name": "test-name",
        "mobile": "test-mobile",
        "id": "1710036453771368",
        "photo_url": "test-photo_url",
        "sms_mail_id": "test-sms_mail_id"
      }
    },
    "services": [
      {
        "name": "Corporate Website",
        "id": "1679812298253198"
      }
    ],
    "delete_pre_template_tasks": false,
    "priority": {
      "name": "High",
      "id": "1587486096836333"
    },
    "scheduled_end_time": {
      "value": "1512974940000"
    },
    "back_out_plan": {
      "back_out_plan_updated_by": null,
      "back_out_plan_updated_on": null,
      "back_out_plan_description": null
    },
    "uat_details": {
      "uat_scheduled_start": {
        "value": "1478758440000"
      },
      "uat_actual_end": {
        "value": "1478758440000"
      },
      "uat_details_updated_by": {
        "email_id": "test@test.com",
        "cost_per_hour": 1343434.4333,
        "phone": "test-phone",
        "name": "test-name",
        "mobile": "test-mobile",
        "id": "1675191961742215",
        "photo_url": "test-photo_url",
        "sms_mail_id": "test-sms_mail_id"
      },
      "uat_details_description": "test-uat_details_description",
      "uat_details_updated_on": {
        "value": "1478758440000"
      },
      "uat_scheduled_end": {
        "value": "1478758440000"
      },
      "uat_actual_start": {
        "value": "1478758440000"
      }
    },
    "site": {
      "name": "Custom Site",
      "id": "2319241473881783"
    },
    "completed_time": {
      "value": "1478758440000"
    },
    "reason_for_change": {
      "name": "test-name",
      "id": "2182856108781629"
    },
    "stage": {
      "name": "test-name",
      "id": "2183280471092238"
    },
    "udf_fields": {
      "udf_ref1": {
        "name": "test-name",
        "id": "1797107431556335"
      },
      "udf_boolean1": false,
      "udf_long1": "1987983912305442",
      "udf_date1": {
        "value": "1478758440000"
      },
      "udf_double1": "test-udf_double1",
      "udf_char1": "test-udf_char1",
      "deptheadid": {
        "name": "test-name",
        "id": "2063083930173794"
      }
    },
    "comment": "test-comment",
    "impact_details": {
      "impact_details_updated_on": null,
      "impact_details_updated_by": null,
      "impact_details_description": null
    },
    "risk": {
      "name": "test-name",
      "id": "1693613478361117"
    },
    "category": {
      "name": "Software",
      "id": "1804844492538901"
    },
    "subcategory": {
      "name": "Adobe Reader",
      "id": "1664828993104304"
    },
    "scheduled_start_time": {
      "value": "1421988300000"
    },
    "status": {
      "name": "test-name",
      "id": "2473586262654731"
    }
  }
}
'@
$data = @{ 'input_data' = $input_data}
$response = Invoke-RestMethod -Uri $url -Method post -Body $data -Headers $headers
$response

#Python version - 3.10
from urllib.error import HTTPError
from urllib.parse import urlencode
from urllib.request import urlopen,Request

url = "<service domain|custom domain>/app/<portal>/api/v3/changes"
headers ={"Accept": "application/vnd.manageengine.sdp.v3+json", 
          "Authorization" : "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx", 
          "Content-Type" : "application/x-www-form-urlencoded"}
input_data = '''{
  "change": {
    "template": {
      "name": "test-name",
      "id": "2249789216885016"
    },
    "roles": [
      {
        "role": {
          "internal_name": "test-internal_name",
          "user_type": "test-user_type",
          "name": "test-name",
          "id": "2352961137062860"
        },
        "name": "Line Manager",
        "user": {
          "is_technician": false,
          "name": "Albert Cruze",
          "mobile": "test-mobile",
          "id": "2282798961449328",
          "is_vip_user": false
        }
      }
    ],
    "description": "test-description",
    "change_type": {
      "name": "test-name",
      "id": "2367408954946571"
    },
    "title": "test-title",
    "review_details": {
      "review_details_updated_by": null,
      "next_review_on": null,
      "review_details_updated_on": null,
      "review_details_description": null
    },
    "change_owner": {
      "name": "Einstein",
      "id": "2195971144069417"
    },
    "assets": [
      {
        "name": "192.0.2.1",
        "id": "2228038138667552",
        "barcode": "test-barcode"
      }
    ],
    "configuration_items": [
      {
      "name" : "Floor 1 - Router",
      "id": "100000000000028792"
    },
    {
      "name" : "Floor 12 - Router",
      "id": "100000000000028796"
    }
    ],
    "urgency": {
      "name": "Urgent",
      "id": "1825863305605393"
    },
    "close_details": {
      "close_details_updated_on": null,
      "close_details_description": null,
      "closure_code": null,
      "close_details_updated_by": null
    },
    "change_requester": {
      "name": "Lincoln",
      "id": "2196485986952682"
    },
    "group": {
      "name": "Hardware Problems",
      "id": "1589042733215187"
    },
    "created_time": {
      "value": "1478758440000"
    },
    "item": {
      "name": "Install",
      "id": "2401022143517103"
    },
    "workflow": {
      "name": "test-name",
      "id": "2144391052937097"
    },
    "change_manager": {
      "name": "Einstein",
      "id": "2103324562120781"
    },
    "impact": {
      "name": "Affects Business",
      "id": "1870161812658889"
    },
    "retrospective": false,
    "checklist": {
      "checklist_description": null,
      "checklist_updated_on": null,
      "checklist_updated_by": null
    },
    "release_details": {
      "release_actual_start": {
        "value": "1478758440000"
      },
      "release_actual_end": {
        "value": "1478758440000"
      },
      "release_details_description": "test-release_details_description",
      "release_scheduled_end": {
        "value": "1478758440000"
      },
      "release_details_updated_on": {
        "value": "1478758440000"
      },
      "release_scheduled_start": {
        "value": "1478758440000"
      },
      "release_details_updated_by": {
        "email_id": "test@test.com",
        "cost_per_hour": 1343434.4333,
        "phone": "test-phone",
        "name": "test-name",
        "mobile": "test-mobile",
        "id": "1710036453771368",
        "photo_url": "test-photo_url",
        "sms_mail_id": "test-sms_mail_id"
      }
    },
    "services": [
      {
        "name": "Corporate Website",
        "id": "1679812298253198"
      }
    ],
    "delete_pre_template_tasks": false,
    "priority": {
      "name": "High",
      "id": "1587486096836333"
    },
    "scheduled_end_time": {
      "value": "1512974940000"
    },
    "back_out_plan": {
      "back_out_plan_updated_by": null,
      "back_out_plan_updated_on": null,
      "back_out_plan_description": null
    },
    "uat_details": {
      "uat_scheduled_start": {
        "value": "1478758440000"
      },
      "uat_actual_end": {
        "value": "1478758440000"
      },
      "uat_details_updated_by": {
        "email_id": "test@test.com",
        "cost_per_hour": 1343434.4333,
        "phone": "test-phone",
        "name": "test-name",
        "mobile": "test-mobile",
        "id": "1675191961742215",
        "photo_url": "test-photo_url",
        "sms_mail_id": "test-sms_mail_id"
      },
      "uat_details_description": "test-uat_details_description",
      "uat_details_updated_on": {
        "value": "1478758440000"
      },
      "uat_scheduled_end": {
        "value": "1478758440000"
      },
      "uat_actual_start": {
        "value": "1478758440000"
      }
    },
    "site": {
      "name": "Custom Site",
      "id": "2319241473881783"
    },
    "completed_time": {
      "value": "1478758440000"
    },
    "reason_for_change": {
      "name": "test-name",
      "id": "2182856108781629"
    },
    "stage": {
      "name": "test-name",
      "id": "2183280471092238"
    },
    "udf_fields": {
      "udf_ref1": {
        "name": "test-name",
        "id": "1797107431556335"
      },
      "udf_boolean1": false,
      "udf_long1": "1987983912305442",
      "udf_date1": {
        "value": "1478758440000"
      },
      "udf_double1": "test-udf_double1",
      "udf_char1": "test-udf_char1",
      "deptheadid": {
        "name": "test-name",
        "id": "2063083930173794"
      }
    },
    "comment": "test-comment",
    "impact_details": {
      "impact_details_updated_on": null,
      "impact_details_updated_by": null,
      "impact_details_description": null
    },
    "risk": {
      "name": "test-name",
      "id": "1693613478361117"
    },
    "category": {
      "name": "Software",
      "id": "1804844492538901"
    },
    "subcategory": {
      "name": "Adobe Reader",
      "id": "1664828993104304"
    },
    "scheduled_start_time": {
      "value": "1421988300000"
    },
    "status": {
      "name": "test-name",
      "id": "2473586262654731"
    }
  }
}'''
data = urlencode({"input_data":input_data}).encode()
httprequest = Request(url, headers=headers,data=data, method="POST")
try:
    with urlopen(httprequest) as response:
        print(response.read().decode())
except HTTPError as e:
    print(e.read().decode())

{
  "response_status": {
    "status_code": 2000,
    "status": "success"
  },
  "change": {
    "roll_out_plan": {
      "roll_out_plan_updated_on": null,
      "roll_out_plan_updated_by": null,
      "roll_out_plan_description": null
    },
    "emergency": false,
    "change_type": {
      "color": "#ffffff",
      "pre_approved": false,
      "name": "test-name",
      "id": "2367408954946571"
    },
    "review_details": {
      "review_details_updated_by": null,
      "next_review_on": null,
      "review_details_updated_on": null,
      "review_details_description": null
    },
    "assets": [
      {
        "name": "192.0.2.1",
        "id": "2228038138667552",
        "barcode": "test-barcode"
      }
    ],
    "configuration_items": [
      {
      "name" : "Floor 1 - Router",
      "id": "100000000000028792"
    },
    {
      "name" : "Floor 12 - Router",
      "id": "100000000000028796"
    }
    ],
    "workflow_instance_details": {
      "id": "1573951252045982",
      "status": {
        "name": "In Progress",
        "id": "3452123479302930"
      }
    },
    "id": "1491795271551812",
    "change_requester": {
      "email_id": "lincoln@zmail.com",
      "is_technician": false,
      "sms_mail": "linc123@xys_sms.co",
      "phone": "test-phone",
      "name": "Lincoln",
      "mobile": "test-mobile",
      "id": "2196485986952682",
      "photo_url": "test-photo_url",
      "is_vip_user": false
    },
    "group": {
      "deleted": false,
      "name": "Hardware Problems",
      "id": "1589042733215187"
    },
    "created_time": {
      "display_value": "Nov 10, 2016 11:44 AM",
      "value": "1478758440000"
    },
    "item": {
      "name": "Install",
      "id": "2401022143517103"
    },
    "workflow": {
      "validated": false,
      "name": "test-name",
      "id": "2144391052937097"
    },
    "approval_status": {
      "name": "test-name",
      "id": "1575261752667948"
    },
    "impact": {
      "name": "Affects Business",
      "id": "1870161812658889"
    },
    "release_details": {
      "release_actual_start": {
        "display_value": "Nov 10, 2016 11:44 AM",
        "value": "1478758440000"
      },
      "release_actual_end": {
        "display_value": "Nov 10, 2016 11:44 AM",
        "value": "1478758440000"
      },
      "release_details_description": "test-release_details_description",
      "release_scheduled_end": {
        "display_value": "Nov 10, 2016 11:44 AM",
        "value": "1478758440000"
      },
      "release_details_updated_on": {
        "display_value": "Nov 10, 2016 11:44 AM",
        "value": "1478758440000"
      },
      "release_scheduled_start": {
        "display_value": "Nov 10, 2016 11:44 AM",
        "value": "1478758440000"
      },
      "release_details_updated_by": {
        "email_id": "test@test.com",
        "cost_per_hour": 1343434.4333,
        "phone": "test-phone",
        "name": "test-name",
        "mobile": "test-mobile",
        "id": "1710036453771368",
        "photo_url": "test-photo_url",
        "sms_mail_id": "test-sms_mail_id"
      }
    },
    "priority": {
      "color": "#ffffff",
      "name": "High",
      "id": "1587486096836333"
    },
    "scheduled_end_time": {
      "display_value": "Dec 11, 2017 12:19 PM",
      "value": "1512974940000"
    },
    "uat_details": {
      "uat_scheduled_start": {
        "display_value": "Nov 10, 2016 11:44 AM",
        "value": "1478758440000"
      },
      "uat_actual_end": {
        "display_value": "Nov 10, 2016 11:44 AM",
        "value": "1478758440000"
      },
      "uat_details_updated_by": {
        "email_id": "test@test.com",
        "cost_per_hour": 1343434.4333,
        "phone": "test-phone",
        "name": "test-name",
        "mobile": "test-mobile",
        "id": "1675191961742215",
        "photo_url": "test-photo_url",
        "sms_mail_id": "test-sms_mail_id"
      },
      "uat_details_description": "test-uat_details_description",
      "uat_details_updated_on": {
        "display_value": "Nov 10, 2016 11:44 AM",
        "value": "1478758440000"
      },
      "uat_scheduled_end": {
        "display_value": "Nov 10, 2016 11:44 AM",
        "value": "1478758440000"
      },
      "uat_actual_start": {
        "display_value": "Nov 10, 2016 11:44 AM",
        "value": "1478758440000"
      }
    },
    "reason_for_change": {
      "name": "test-name",
      "id": "2182856108781629"
    },
    "udf_fields": {
      "udf_ref1": {
        "name": "test-name",
        "id": "1797107431556335"
      },
      "udf_boolean1": false,
      "udf_long1": "1987983912305442",
      "udf_date1": {
        "display_value": "Nov 10, 2016 11:44 AM",
        "value": "1478758440000"
      },
      "udf_double1": "test-udf_double1",
      "udf_char1": "test-udf_char1",
      "deptheadid": {
        "name": "test-name",
        "id": "2063083930173794"
      }
    },
    "impact_details": {
      "impact_details_updated_on": null,
      "impact_details_updated_by": null,
      "impact_details_description": null
    },
    "subcategory": {
      "name": "Adobe Reader",
      "id": "1664828993104304"
    },
    "deleted_time": null,
    "scheduled_start_time": {
      "display_value": "Jan 23, 2015 10:15 AM",
      "value": "1421988300000"
    },
    "status": {
      "internal_name": "test-internal_name",
      "stage": {
        "id": "2183280471092238"
      },
      "name": "test-name",
      "id": "2473586262654731"
    },
    "template": {
      "inactive": false,
      "name": "test-name",
      "id": "2249789216885016"
    },
    "attachments": [],
    "display_id": {
      "display_value": "CH 44",
      "value": "44"
    },
    "roles": [
      {
        "role": {
          "internal_name": "line_manager",
          "user_type": "TECH",
          "name": "Line Manager",
          "id": "2352961137062860"
        },
        "user": {
          "email_id": "albertcruze@zinmail.com",
          "is_technician": false,
          "sms_mail": "test-sms_mail",
          "phone": "32323413431",
          "name": "Albert Cruze",
          "mobile": "test-mobile",
          "id": "2282798961449328",
          "photo_url": "test-photo_url",
          "is_vip_user": false
        }
      }
    ],
    "description": "test-description",
    "title": "test-title",
    "change_owner": {
      "email_id": "test@test.com",
      "cost_per_hour": 1343434.4333,
      "phone": "test-phone",
      "name": "Einstein",
      "mobile": "test-mobile",
      "id": "2195971144069417",
      "photo_url": "test-photo_url",
      "sms_mail_id": "test-sms_mail_id"
    },
    "urgency": {
      "name": "Urgent",
      "id": "1825863305605393"
    },
    "close_details": {
      "close_details_updated_on": null,
      "close_details_description": null,
      "closure_code": null,
      "close_details_updated_by": null
    },
    "change_manager": {
      "email_id": "test@test.com",
      "cost_per_hour": 1343434.4333,
      "phone": "test-phone",
      "name": "Einstein",
      "mobile": "test-mobile",
      "id": "2103324562120781",
      "photo_url": "test-photo_url",
      "sms_mail_id": "test-sms_mail_id"
    },
    "retrospective": false,
    "checklist": {
      "checklist_description": null,
      "checklist_updated_on": null,
      "checklist_updated_by": null
    },
    "services": [
      {
        "name": "Corporate Website",
        "id": "1679812298253198"
      }
    ],
    "delete_pre_template_tasks": false,
    "back_out_plan": {
      "back_out_plan_updated_by": null,
      "back_out_plan_updated_on": null,
      "back_out_plan_description": null
    },
    "releases": {
      "display_id": {
        "display_value": "CH 44",
        "value": "44"
      },
      "id": "1684472874995103",
      "title": "test-title"
    },
    "site": {
      "deleted": false,
      "name": "Custom Site",
      "id": "2319241473881783"
    },
    "completed_time": null,
    "stage": {
      "internal_name": "test-internal_name",
      "stage_index": 44,
      "name": "test-name",
      "id": "2183280471092238"
    },
    "comment": "test-comment",
    "risk": {
      "name": "test-name",
      "id": "1693613478361117"
    },
    "category": {
      "deleted": false,
      "name": "Software",
      "id": "1804844492538901"
    },
    "notes_present": false
  }
}

Edit Change

This operation helps you to edit or update a change.

Url

<service domain|custom domain>/app/<portal>/api/v3/changes/{change_id}

Attributes

id (long)
The unique identifier assigned at creation

id (long)
Numerical digits which are considered to have larger values.

Example 

234759602834500

title (string)
Title of the change request

title (string)
A text in a plain format. No rich text or new line characters allowed.

Example 

DatabaseServerfirewallupgrades

stage (change_stage)
Indicates the current stage of the change

stage (change_stage)
Indicates the current stage of the change process

Example 

{
  "stage": {
    "name": "test-stage",
    "id": "234567890123456"
  }
}

status (change_status)
Indicates the current status of the change

status (change_status)
Indicates the current status of the change

Example 

{
  "status": {
    "name": "Open",
    "id": "234567890123456"
  }
}

retrospective (boolean)
Indicates whether the change is retrospective

retrospective (boolean)
Boolean value which can have two possible values. The values are true and false.

description (html)
Description of the change request

description (html)
HTML is a text area where html elements can be used.

Example 

DatabaseServerfirewallupgrades

More Attributes Expand all

comment (string)

Reason for status update. Whenever the user modifies the status, comment is mandatory.

comment (string)
A text in a plain format. No rich text or new line characters allowed.

Example 

DatabaseServerfirewallupgrades

created_time (datetime)

Indicates the creation time of the change request

created_time (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

completed_time (datetime)

Indicates the completion time of the change request

completed_time (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

scheduled_start_time (datetime)

Indicates the scheduled start time of the change

scheduled_start_time (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

scheduled_end_time (datetime)

Indicates the scheduled time to complete the change

scheduled_end_time (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

template (change_template)

Change templates helps to create customized change template forms by defining its layout for the most frequently raised change. Thus the change can be created quickly with all the needed fields filled automatically.

template (change_template)
Indicates the change template used to create the change

Example 

{
  "template": {
    "name": "test-template",
    "id": "234567890123456"
  }
}

change_requester (user)

Initiator of the change request

change_requester (user)
Indicates the initiator of the change

Example 

{
  "change_requester": {
    "name": "test-change_requester",
    "id": "234567890123456"
  }
}

change_manager (technician)

User who manages the entire life cycle of the change

change_manager (technician)
Indicates the user who manages the change throughout its life cycle

Example 

{
  "change_manager": {
    "name": "test-change_manager",
    "id": "234567890123456"
  }
}

reason_for_change (reason_for_change)

Reasons why the change was initiated.

reason_for_change (reason_for_change)
Indicates the reasons why the change had to be initiated

Example 

{
  "reason_for_change": {
    "name": "test-reason_for_change",
    "id": "234567890123456"
  }
}

risk (change_risk)

Whether this involves high, low, or medium risk.

risk (change_risk)
Indicates whether this involves high, low, or medium risk

Example 

{
  "risk": {
    "name": "test-risk",
    "id": "234567890123456"
  }
}

impact (impact)

Describes how this change will affect the business, department, group, or user

impact (impact)
Indicates the impact of the change on business, department, group, or user

Example 

{
  "impact": {
    "name": "test-impact",
    "id": "234567890123456"
  }
}

priority (priority)

Indicates whether the change is high, low, or medium priority

priority (priority)
Indicates priority of the change

Example 

{
  "priority": {
    "name": "test-priority",
    "id": "234567890123456"
  }
}

category (category)

Assign the Category of the CIs invloved to this change, such as routers, switches, software etc

category (category)
Indicates the Category of the CIs involved in this change.

Example 

{
  "category": {
    "name": "test-category",
    "id": "234567890123456"
  }
}

subcategory (subcategory)

Assign the Sub Category of the involved CIs selected under Category

subcategory (subcategory)
Indicates the Sub Category of the involved CIs selected under Category

Example 

{
  "subcategory": {
    "name": "test-subcategory",
    "id": "234567890123456"
  }
}

item (item)

Assign the item belongs to the selected Category and Sub Category.

item (item)
Indicates the item categorization of the affected CI

Example 

{
  "item": {
    "name": "test-item",
    "id": "234567890123456"
  }
}

urgency (urgency)

Indicates urgency of the change request

urgency (urgency)
Indicates the urgency of the change request

Example 

{
  "urgency": {
    "name": "test-urgency",
    "id": "234567890123456"
  }
}

change_type (change_type)

Indicates whether it is a minor, major, significant, or standard change

change_type (change_type)
Indicates whether it is a minor, major, significant, or standard change

Example 

{
  "change_type": {
    "name": "test-change_type",
    "id": "234567890123456"
  }
}

site (site)

Indicates the site of the change request

site (site)
Denotes the Site to which the request belongs.

Example 

{
  "site": {
    "name": "test-site",
    "id": "234567890123456"
  }
}

group (group)

The assigned group of the change request

group (group)
Indicates the group to which the change request is assigned

Example 

{
  "group": {
    "name": "test-group",
    "id": "234567890123456"
  }
}

change_owner (technician)

The owner of the change request

change_owner (technician)
The owner of the change request

Example 

{
  "change_owner": {
    "name": "test-change_owner",
    "id": "234567890123456"
  }
}

services (service_category)

The services that might be affected due  to this change

services (service_category)
The services that might be affected due to this change

Example 

{
  "services": [
    {
      "name": "test-services",
      "id": "234567890123456"
    }
  ]
}

assets (asset)

Affected assets

assets (asset)
The assets that might be affected or involved due to this change

Example 

{
  "assets": [
    {
      "name": "test-assets",
      "id": "234567890123456"
    }
  ]
}

roles (change_to_change_role)

Indicates the access permissions defined exclusively for the change request. 

roles (change_to_change_role)
Indicates the access permissions defined exclusively for the change request. 

Example 

{
  "roles": [
    {
      "role": {
        "name": "Change Approver",
        "id": "100000000000021428"
      },
      "user": {
        "name": "Albert",
        "id": "100000000000024441"
      }
    }
  ]
}

workflow (workflow)

Describes the change workflow, along with stagewise approvals

workflow (workflow)
Defines the complete life cycle with appropriate approvals at various stages of a change request

Example 

{
  "workflow": {
    "name": "test-workflow",
    "id": "234567890123456"
  }
}

attachments (change_attachment)

Files that are attached to the change. Maximum of 10 attachments can be attached to a change.

attachments (change_attachment)
Indicates files that are attached to the change. A maximum of 10 attachments can only be attached

Example 

{
  "attachments": [
    {
      "content_type": "application/x-unknown-mime-type",
      "size": "36171",
      "file_id": "4001",
      "name": "test_file.txt"
    }
  ]
}

udf_fields (udf_fields)

Contains user defined field values of the change

udf_fields (udf_fields)
Contains user defined field values associated to the change.

Example 

{
  "udf_fields": {
    "udf_long2": "1225",
    "udf_long1": "1459402730964",
    "udf_date1": {
      "display_value": "Feb 26, 2016 11:00 AM",
      "value": "1456464639051"
    },
    "udf_char1": "abc@test.com",
    "udf_char2": "Ned Stark"
  }
}

configuration_items (configuration_item)

Critical items for which the change request has been raised

configuration_items (configuration_item)
Indicates critical items for which the change request has been raised

Example 

{
  "configuration_items": [
    {
      "name": "Floor 1 - Router",
      "id": "100000000000028792"
    },
    {
      "name": "Floor 12 - Router",
      "id": "100000000000028796"
    }
  ]
}

roll_out_plan (JSONObject)

Describe how the change process will be implemented
show attribute

roll_out_plan (JSONObject)
Describe how the change process will be implemented.

Example 

{
  "roll_out_plan": {
    "roll_out_plan_description": "Rollout plan"
  }
}

roll_out_plan_description (html)

Describes in detail the change process implementation

roll_out_plan_description (html)
HTML is a text area where html elements can be used.

Example 

<b>The content to be displayed</b>

roll_out_plan_updated_on (datetime)

Indicates when the roll out plan was last updated

roll_out_plan_updated_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

roll_out_plan_updated_by (user)

User who last updated the roll out plan

roll_out_plan_updated_by (user)
The last user who updates roll out plan

Example 

{
  "roll_out_plan_updated_by": {
    "name": "test-roll_out_plan_updated_by",
    "id": "234567890123456"
  }
}

back_out_plan (JSONObject)

A Contingency plan to be implemented in case change technicians decide to back out of the change will be recorded/planned under the backout plan section
show attribute

back_out_plan (JSONObject)
Describes how the change process will proceed if the change request were to be cancelled.

Example 

{
  "back_out_plan": {
    "back_out_plan_description": "backout plan"
  }
}

back_out_plan_description (html)

Decribes in detail the mitigation plans if the change implementation were to be backed out

back_out_plan_description (html)
HTML is a text area where html elements can be used.

Example 

<b>The content to be displayed</b>

back_out_plan_updated_on (datetime)

Indicates when the back out plan was last updated

back_out_plan_updated_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

back_out_plan_updated_by (user)

User who last updated the back out plan.

back_out_plan_updated_by (user)

Example 

{
  "back_out_plan_updated_by": {
    "name": "test-back_out_plan_updated_by",
    "id": "234567890123456"
  }
}

impact_details (JSONObject)

Describes how the change process will affect the business
show attribute

impact_details (JSONObject)
Describes how the change process will affect the business.

Example 

{
  "impact_details": {
    "impact_details_description": "affects user"
  }
}

impact_details_description (html)

Contains detailed information on how the change will affect the organization, including any expected any business loss or downtime

impact_details_description (html)
HTML is a text area where html elements can be used.

Example 

<b>The content to be displayed</b>

impact_details_updated_on (datetime)

Indicates when impact details was last updated

impact_details_updated_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

impact_details_updated_by (user)

User who last updated the impact details

impact_details_updated_by (user)
User who last updated the impact details

Example 

{
  "impact_details_updated_by": {
    "name": "test-impact_details_updated_by",
    "id": "234567890123456"
  }
}

checklist (JSONObject)

Lists the tasks involved in the change process
show attribute

checklist (JSONObject)
Lists the tasks involved in the change process.

Example 

{
  "checklist": {
    "checklist_description": "check list"
  }
}

checklist_description (html)

A to-do list listing the essential steps to be completed in order to verify whether the change implementation is completed with all requirements fullfilled.

checklist_description (html)
HTML is a text area where html elements can be used.

Example 

<b>The content to be displayed</b>

checklist_updated_on (datetime)

Indicates the last time at which the checklist has been updated.

checklist_updated_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

checklist_updated_by (user)

The last user who updates checklist.

checklist_updated_by (user)
Indicates the user who last updated the checklist.

Example 

{
  "checklist_updated_by": {
    "name": "test-checklist_updated_by",
    "id": "234567890123456"
  }
}

uat_details (JSONObject)

Contains information about the various data configured in the UAT Stage such as description, updated by and updated on details of that desciption and UAT Schedules.
show attribute

uat_details (JSONObject)
Contains information about the various data configured in the UAT Stage such as description, updated by and updated on details of that desciption and UAT Schedules.

Example 

{
  "uat_details": {
    "uat_details_description": "asdfasdf asdf asdf asdf asdf "
  }
}

uat_details_description (html)

Records in detail about the concerns raised by users during testing period and how the specifications of a requirments are met.

uat_details_description (html)
HTML is a text area where html elements can be used.

Example 

<b>The content to be displayed</b>

uat_scheduled_start (datetime)

Indicates the scheduled start date of UAT.

uat_scheduled_start (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

uat_scheduled_end (datetime)

Indicates the scheduled end date of UAT.

uat_scheduled_end (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

uat_actual_start (datetime)

Indicates the actual start date of UAT.

uat_actual_start (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

uat_actual_end (datetime)

Indicates the actual end date of UAT.

uat_actual_end (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

uat_details_updated_on (datetime)

Indicates the time when uat details was recently updated.

uat_details_updated_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

uat_details_updated_by (user)

Indicates the user who recently updated the uat details.

uat_details_updated_by (user)

Example 

{
  "uat_details_updated_by": {
    "name": "test-uat_details_updated_by",
    "id": "234567890123456"
  }
}

release_details (JSONObject)

Contains information about the various data configured in the Release Stage such as description, updated by and updated on details of that desciption and UAT Schedules.
show attribute

release_details (JSONObject)
Contains information about the various data configured in the Release Stage such as description, updated by and updated on details of that desciption and UAT Schedules.

Example 

{
  "release_details": {
    "release_details_description": "asdfasdf"
  }
}

release_details_description (html)

Consolidates challenges faced during release stage of the change

release_details_description (html)
HTML is a text area where html elements can be used.

Example 

<b>The content to be displayed</b>

release_scheduled_start (datetime)

Indicates the scheduled start date of release.

release_scheduled_start (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

release_scheduled_end (datetime)

Indicates the scheduled end date of release.

release_scheduled_end (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

release_actual_start (datetime)

Indicates the actual start date of release.

release_actual_start (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

release_actual_end (datetime)

Indicates the actual end date of UAT.

release_actual_end (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

release_details_updated_on (datetime)

Indicates the time when release details was recently updated.

release_details_updated_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

release_details_updated_by (user)

Indicates the user who recently updated the release details.

release_details_updated_by (user)

Example 

{
  "release_details_updated_by": {
    "name": "test-release_details_updated_by",
    "id": "234567890123456"
  }
}

review_details (JSONObject)

Contains the team’s evaluation of the entire life cycle of the initiated change
show attribute

review_details (JSONObject)
Contains the team’s evaluation of the entire life cycle of the initiated change.

Example 

{
  "review_details": {
    "review_details_description": "review details"
  }
}

review_details_description (html)

Contains review information of the change from submission through implementation

review_details_description (html)
HTML is a text area where html elements can be used.

Example 

<b>The content to be displayed</b>

next_review_on (datetime)

Indicates the scheduled date for next review.

next_review_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

review_details_updated_on (datetime)

Indicates the last time the review has been updated on.

review_details_updated_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

review_details_updated_by (user)

The last user who updates review details.

review_details_updated_by (user)
The last user who updates review details

Example 

{
  "review_details_updated_by": {
    "name": "test-review_details_updated_by",
    "id": "234567890123456"
  }
}

close_details (JSONObject)

Contains information about change closure
show attribute

close_details (JSONObject)
Contains information about change closure.

Example 

{
  "close_details": {
    "close_details_description": "close details",
    "closure_code": {
      "name": "Closed - Cancelled",
      "id": "1791511763340510"
    }
  }
}

close_details_description (html)

Contains close description for the change.

close_details_description (html)
HTML is a text area where html elements can be used.

Example 

<b>The content to be displayed</b>

closure_code (closure_code)

Closure Code denotes the reason for closing a change request.

closure_code (closure_code)
Closure Code denotes the reason for closing a change request.

Example 

{
  "closure_code": {
    "name": "test-closure_code",
    "id": "234567890123456"
  }
}

close_details_updated_on (datetime)

Indicates the time at which close details has been updated on.

close_details_updated_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

close_details_updated_by (user)

The last user who updates close details.

close_details_updated_by (user)
The last user who updates close details

Example 

{
  "close_details_updated_by": {
    "name": "test-close_details_updated_by",
    "id": "234567890123456"
  }
}

display_id (sequence_number)read only

Sequence number of the change request

display_id (sequence_number)
Sequence number of the change request.

Example 

{
  "display_id": {
    "display_value": "CH 3",
    "value": "3"
  }
}

emergency (boolean)read only

Indicates emergency change, if true, or normal change, if false

emergency (boolean)
Boolean value which can have two possible values. The values are true and false.

approval_status (approval_status)read only

Lists approval statuses responsible for moving change from Pending Approval status to Approved/Rejected

approval_status (approval_status)
Lists approval statuses responsible for moving change from Pending Approval status to Approved/Rejected

Example 

{
  "approval_status": {
    "name": "Approved",
    "id": "234567890123456"
  }
}

notes_present (boolean)read only

Indicates if the change contains any notes

notes_present (boolean)
Boolean value which can have two possible values. The values are true and false.

deleted_time (datetime)read only

Indicates when the change request was sent to trash

deleted_time (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

workflow_instance_details (workflow_instance)read only

Indicates the workflow execution status

workflow_instance_details (workflow_instance)
Indicates the workflow execution status

Example 

{
  "workflow_instance_details": {
    "id": "36338920932885067",
    "status": {
      "name": "In Progress",
      "id": "6633543434595966"
    }
  }
}


$ curl <service domain|custom domain>/app/<portal>/api/v3/changes/{change_id}\
      -X PUT\ 
      -H "Accept: application/vnd.manageengine.sdp.v3+json"\
      -H "Authorization: Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"\
      -H "Content-Type: application/x-www-form-urlencoded"\
      -d input_data='{
  "change": {
    "template": {
      "name": "test-name",
      "id": "1704938980159685"
    },
    "roll_out_plan": {
      "roll_out_plan_description": "test-description"
    },
    "roles": [
      {
        "role": {
          "internal_name": "test-internal_name",
          "user_type": "test-user_type",
          "name": "test-name",
          "id": "1552677144092358"
        },
        "name": "Line Manager",
        "user": {
          "is_technician": false,
          "name": "Albert Cruze",
          "mobile": "test-mobile",
          "id": "1802315678792037",
          "is_vip_user": false
        }
      }
    ],
    "description": "test-description",
    "change_type": {
      "name": "test-name",
      "id": "2087319749249643"
    },
    "title": "test-title",
    "review_details": {
      "review_details_description": "test-description"
    },
    "change_owner": {
      "name": "Einstein",
      "id": "1716116370588679"
    },
    "assets": [
      {
        "name": "192.0.2.1",
        "id": "2226029941680060",
        "barcode": "test-barcode"
      }
    ],
    "configuration_items": [
      {
      "name" : "Floor 1 - Router",
      "id": "100000000000028792"
    },
    {
      "name" : "Floor 12 - Router",
      "id": "100000000000028796"
    }
    ],
    "urgency": {
      "name": "Urgent",
      "id": "1734237401677507"
    },
    "close_details": {
      "close_details_description": "test-description"
    },
    "change_requester": {
      "name": "Lincoln",
      "id": "2232526649014753"
    },
    "group": {
      "name": "Hardware Problems",
      "id": "2428154258371023"
    },
    "created_time": {
      "value": "1478758440000"
    },
    "item": {
      "name": "Install",
      "id": "1740314986015065"
    },
    "workflow": {
      "name": "test-name",
      "id": "2019043425446392"
    },
    "change_manager": {
      "name": "Einstein",
      "id": "1602112260245650"
    },
    "impact": {
      "name": "Affects Business",
      "id": "2470067232171763"
    },
    "retrospective": false,
    "checklist": {
      "checklist_description": "test-description"
    },
    "release_details": {
      "release_actual_start": {
        "value": "1478758440000"
      },
      "release_actual_end": {
        "value": "1478758440000"
      },
      "release_details_description": "test-release_details_description",
      "release_scheduled_end": {
        "value": "1478758440000"
      },
      "release_details_updated_on": {
        "value": "1478758440000"
      },
      "release_scheduled_start": {
        "value": "1478758440000"
      },
      "release_details_updated_by": {
        "email_id": "test@test.com",
        "cost_per_hour": 1343434.4333,
        "phone": "test-phone",
        "name": "test-name",
        "mobile": "test-mobile",
        "id": "2153805775491139",
        "photo_url": "test-photo_url",
        "sms_mail_id": "test-sms_mail_id"
      }
    },
    "services": [
      {
        "name": "Corporate Website",
        "id": "1892401880668720"
      }
    ],
    "delete_pre_template_tasks": false,
    "priority": {
      "name": "High",
      "id": "2296053957444682"
    },
    "scheduled_end_time": {
      "value": "1512974940000"
    },
    "back_out_plan": {
      "back_out_plan_description": "test-description"
    },
    "uat_details": {
      "uat_scheduled_start": {
        "value": "1478758440000"
      },
      "uat_actual_end": {
        "value": "1478758440000"
      },
      "uat_details_updated_by": {
        "email_id": "test@test.com",
        "cost_per_hour": 1343434.4333,
        "phone": "test-phone",
        "name": "test-name",
        "mobile": "test-mobile",
        "id": "2368551784060250",
        "photo_url": "test-photo_url",
        "sms_mail_id": "test-sms_mail_id"
      },
      "uat_details_description": "test-uat_details_description",
      "uat_details_updated_on": {
        "value": "1478758440000"
      },
      "uat_scheduled_end": {
        "value": "1478758440000"
      },
      "uat_actual_start": {
        "value": "1478758440000"
      }
    },
    "site": {
      "name": "Custom Site",
      "id": "1496371046989069"
    },
    "completed_time": {
      "value": "1478758440000"
    },
    "reason_for_change": {
      "name": "test-name",
      "id": "2180548858554848"
    },
    "stage": {
      "name": "test-name",
      "id": "1847775600218021"
    },
    "udf_fields": {
      "udf_ref1": {
        "name": "test-name",
        "id": "2311862740452328"
      },
      "udf_boolean1": false,
      "udf_long1": "1747198022789993",
      "udf_date1": {
        "value": "1478758440000"
      },
      "udf_double1": "test-udf_double1",
      "udf_char1": "test-udf_char1",
      "deptheadid": {
        "name": "test-name",
        "id": "2290848089364510"
      }
    },
    "comment": "test-comment",
    "impact_details": {
      "impact_details_description": "test-description"
    },
    "risk": {
      "name": "test-name",
      "id": "1912543969897144"
    },
    "category": {
      "name": "Software",
      "id": "1916760146315065"
    },
    "subcategory": {
      "name": "Adobe Reader",
      "id": "1645140476753251"
    },
    "scheduled_start_time": {
      "value": "1421988300000"
    },
    "status": {
      "name": "test-name",
      "id": "1707089569556164"
    }
  }
}'

// Deluge Sample script
url = "<service domain|custom domain>/app/<portal>/api/v3/changes/{change_id}";
headers = {"Accept":"application/vnd.manageengine.sdp.v3+json",
           "Content-Type": "application/x-www-form-urlencoded",
           "Authorization": "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"};
input_data = {
  "change": {
    "template": {
      "name": "test-name",
      "id": "1704938980159685"
    },
    "roll_out_plan": {
      "roll_out_plan_description": "test-description"
    },
    "roles": [
      {
        "role": {
          "internal_name": "test-internal_name",
          "user_type": "test-user_type",
          "name": "test-name",
          "id": "1552677144092358"
        },
        "name": "Line Manager",
        "user": {
          "is_technician": false,
          "name": "Albert Cruze",
          "mobile": "test-mobile",
          "id": "1802315678792037",
          "is_vip_user": false
        }
      }
    ],
    "description": "test-description",
    "change_type": {
      "name": "test-name",
      "id": "2087319749249643"
    },
    "title": "test-title",
    "review_details": {
      "review_details_description": "test-description"
    },
    "change_owner": {
      "name": "Einstein",
      "id": "1716116370588679"
    },
    "assets": [
      {
        "name": "192.0.2.1",
        "id": "2226029941680060",
        "barcode": "test-barcode"
      }
    ],
    "configuration_items": [
      {
      "name" : "Floor 1 - Router",
      "id": "100000000000028792"
    },
    {
      "name" : "Floor 12 - Router",
      "id": "100000000000028796"
    }
    ],
    "urgency": {
      "name": "Urgent",
      "id": "1734237401677507"
    },
    "close_details": {
      "close_details_description": "test-description"
    },
    "change_requester": {
      "name": "Lincoln",
      "id": "2232526649014753"
    },
    "group": {
      "name": "Hardware Problems",
      "id": "2428154258371023"
    },
    "created_time": {
      "value": "1478758440000"
    },
    "item": {
      "name": "Install",
      "id": "1740314986015065"
    },
    "workflow": {
      "name": "test-name",
      "id": "2019043425446392"
    },
    "change_manager": {
      "name": "Einstein",
      "id": "1602112260245650"
    },
    "impact": {
      "name": "Affects Business",
      "id": "2470067232171763"
    },
    "retrospective": false,
    "checklist": {
      "checklist_description": "test-description"
    },
    "release_details": {
      "release_actual_start": {
        "value": "1478758440000"
      },
      "release_actual_end": {
        "value": "1478758440000"
      },
      "release_details_description": "test-release_details_description",
      "release_scheduled_end": {
        "value": "1478758440000"
      },
      "release_details_updated_on": {
        "value": "1478758440000"
      },
      "release_scheduled_start": {
        "value": "1478758440000"
      },
      "release_details_updated_by": {
        "email_id": "test@test.com",
        "cost_per_hour": 1343434.4333,
        "phone": "test-phone",
        "name": "test-name",
        "mobile": "test-mobile",
        "id": "2153805775491139",
        "photo_url": "test-photo_url",
        "sms_mail_id": "test-sms_mail_id"
      }
    },
    "services": [
      {
        "name": "Corporate Website",
        "id": "1892401880668720"
      }
    ],
    "delete_pre_template_tasks": false,
    "priority": {
      "name": "High",
      "id": "2296053957444682"
    },
    "scheduled_end_time": {
      "value": "1512974940000"
    },
    "back_out_plan": {
      "back_out_plan_description": "test-description"
    },
    "uat_details": {
      "uat_scheduled_start": {
        "value": "1478758440000"
      },
      "uat_actual_end": {
        "value": "1478758440000"
      },
      "uat_details_updated_by": {
        "email_id": "test@test.com",
        "cost_per_hour": 1343434.4333,
        "phone": "test-phone",
        "name": "test-name",
        "mobile": "test-mobile",
        "id": "2368551784060250",
        "photo_url": "test-photo_url",
        "sms_mail_id": "test-sms_mail_id"
      },
      "uat_details_description": "test-uat_details_description",
      "uat_details_updated_on": {
        "value": "1478758440000"
      },
      "uat_scheduled_end": {
        "value": "1478758440000"
      },
      "uat_actual_start": {
        "value": "1478758440000"
      }
    },
    "site": {
      "name": "Custom Site",
      "id": "1496371046989069"
    },
    "completed_time": {
      "value": "1478758440000"
    },
    "reason_for_change": {
      "name": "test-name",
      "id": "2180548858554848"
    },
    "stage": {
      "name": "test-name",
      "id": "1847775600218021"
    },
    "udf_fields": {
      "udf_ref1": {
        "name": "test-name",
        "id": "2311862740452328"
      },
      "udf_boolean1": false,
      "udf_long1": "1747198022789993",
      "udf_date1": {
        "value": "1478758440000"
      },
      "udf_double1": "test-udf_double1",
      "udf_char1": "test-udf_char1",
      "deptheadid": {
        "name": "test-name",
        "id": "2290848089364510"
      }
    },
    "comment": "test-comment",
    "impact_details": {
      "impact_details_description": "test-description"
    },
    "risk": {
      "name": "test-name",
      "id": "1912543969897144"
    },
    "category": {
      "name": "Software",
      "id": "1916760146315065"
    },
    "subcategory": {
      "name": "Adobe Reader",
      "id": "1645140476753251"
    },
    "scheduled_start_time": {
      "value": "1421988300000"
    },
    "status": {
      "name": "test-name",
      "id": "1707089569556164"
    }
  }
};
params = {"input_data": input_data};
response = invokeurl
[
    url: url
    type: PUT
    parameters: params
    headers: headers
];
info response;

#Powershell version - 5.1
$url = "<service domain|custom domain>/app/<portal>/api/v3/changes/{change_id}"
$headers = @{"Accept": "application/vnd.manageengine.sdp.v3+json", 
          "Authorization" : "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx", 
          "Content-Type" : "application/x-www-form-urlencoded"}
$input_data = @'
{
  "change": {
    "template": {
      "name": "test-name",
      "id": "1704938980159685"
    },
    "roll_out_plan": {
      "roll_out_plan_description": "test-description"
    },
    "roles": [
      {
        "role": {
          "internal_name": "test-internal_name",
          "user_type": "test-user_type",
          "name": "test-name",
          "id": "1552677144092358"
        },
        "name": "Line Manager",
        "user": {
          "is_technician": false,
          "name": "Albert Cruze",
          "mobile": "test-mobile",
          "id": "1802315678792037",
          "is_vip_user": false
        }
      }
    ],
    "description": "test-description",
    "change_type": {
      "name": "test-name",
      "id": "2087319749249643"
    },
    "title": "test-title",
    "review_details": {
      "review_details_description": "test-description"
    },
    "change_owner": {
      "name": "Einstein",
      "id": "1716116370588679"
    },
    "assets": [
      {
        "name": "192.0.2.1",
        "id": "2226029941680060",
        "barcode": "test-barcode"
      }
    ],
    "configuration_items": [
      {
      "name" : "Floor 1 - Router",
      "id": "100000000000028792"
    },
    {
      "name" : "Floor 12 - Router",
      "id": "100000000000028796"
    }
    ],
    "urgency": {
      "name": "Urgent",
      "id": "1734237401677507"
    },
    "close_details": {
      "close_details_description": "test-description"
    },
    "change_requester": {
      "name": "Lincoln",
      "id": "2232526649014753"
    },
    "group": {
      "name": "Hardware Problems",
      "id": "2428154258371023"
    },
    "created_time": {
      "value": "1478758440000"
    },
    "item": {
      "name": "Install",
      "id": "1740314986015065"
    },
    "workflow": {
      "name": "test-name",
      "id": "2019043425446392"
    },
    "change_manager": {
      "name": "Einstein",
      "id": "1602112260245650"
    },
    "impact": {
      "name": "Affects Business",
      "id": "2470067232171763"
    },
    "retrospective": false,
    "checklist": {
      "checklist_description": "test-description"
    },
    "release_details": {
      "release_actual_start": {
        "value": "1478758440000"
      },
      "release_actual_end": {
        "value": "1478758440000"
      },
      "release_details_description": "test-release_details_description",
      "release_scheduled_end": {
        "value": "1478758440000"
      },
      "release_details_updated_on": {
        "value": "1478758440000"
      },
      "release_scheduled_start": {
        "value": "1478758440000"
      },
      "release_details_updated_by": {
        "email_id": "test@test.com",
        "cost_per_hour": 1343434.4333,
        "phone": "test-phone",
        "name": "test-name",
        "mobile": "test-mobile",
        "id": "2153805775491139",
        "photo_url": "test-photo_url",
        "sms_mail_id": "test-sms_mail_id"
      }
    },
    "services": [
      {
        "name": "Corporate Website",
        "id": "1892401880668720"
      }
    ],
    "delete_pre_template_tasks": false,
    "priority": {
      "name": "High",
      "id": "2296053957444682"
    },
    "scheduled_end_time": {
      "value": "1512974940000"
    },
    "back_out_plan": {
      "back_out_plan_description": "test-description"
    },
    "uat_details": {
      "uat_scheduled_start": {
        "value": "1478758440000"
      },
      "uat_actual_end": {
        "value": "1478758440000"
      },
      "uat_details_updated_by": {
        "email_id": "test@test.com",
        "cost_per_hour": 1343434.4333,
        "phone": "test-phone",
        "name": "test-name",
        "mobile": "test-mobile",
        "id": "2368551784060250",
        "photo_url": "test-photo_url",
        "sms_mail_id": "test-sms_mail_id"
      },
      "uat_details_description": "test-uat_details_description",
      "uat_details_updated_on": {
        "value": "1478758440000"
      },
      "uat_scheduled_end": {
        "value": "1478758440000"
      },
      "uat_actual_start": {
        "value": "1478758440000"
      }
    },
    "site": {
      "name": "Custom Site",
      "id": "1496371046989069"
    },
    "completed_time": {
      "value": "1478758440000"
    },
    "reason_for_change": {
      "name": "test-name",
      "id": "2180548858554848"
    },
    "stage": {
      "name": "test-name",
      "id": "1847775600218021"
    },
    "udf_fields": {
      "udf_ref1": {
        "name": "test-name",
        "id": "2311862740452328"
      },
      "udf_boolean1": false,
      "udf_long1": "1747198022789993",
      "udf_date1": {
        "value": "1478758440000"
      },
      "udf_double1": "test-udf_double1",
      "udf_char1": "test-udf_char1",
      "deptheadid": {
        "name": "test-name",
        "id": "2290848089364510"
      }
    },
    "comment": "test-comment",
    "impact_details": {
      "impact_details_description": "test-description"
    },
    "risk": {
      "name": "test-name",
      "id": "1912543969897144"
    },
    "category": {
      "name": "Software",
      "id": "1916760146315065"
    },
    "subcategory": {
      "name": "Adobe Reader",
      "id": "1645140476753251"
    },
    "scheduled_start_time": {
      "value": "1421988300000"
    },
    "status": {
      "name": "test-name",
      "id": "1707089569556164"
    }
  }
}
'@
$data = @{ 'input_data' = $input_data}
$response = Invoke-RestMethod -Uri $url -Method put -Body $data -Headers $headers
$response

#Python version - 3.10
from urllib.error import HTTPError
from urllib.parse import urlencode
from urllib.request import urlopen,Request

url = "<service domain|custom domain>/app/<portal>/api/v3/changes/{change_id}"
headers ={"Accept": "application/vnd.manageengine.sdp.v3+json", 
          "Authorization" : "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx", 
          "Content-Type" : "application/x-www-form-urlencoded"}
input_data = '''{
  "change": {
    "template": {
      "name": "test-name",
      "id": "1704938980159685"
    },
    "roll_out_plan": {
      "roll_out_plan_description": "test-description"
    },
    "roles": [
      {
        "role": {
          "internal_name": "test-internal_name",
          "user_type": "test-user_type",
          "name": "test-name",
          "id": "1552677144092358"
        },
        "name": "Line Manager",
        "user": {
          "is_technician": false,
          "name": "Albert Cruze",
          "mobile": "test-mobile",
          "id": "1802315678792037",
          "is_vip_user": false
        }
      }
    ],
    "description": "test-description",
    "change_type": {
      "name": "test-name",
      "id": "2087319749249643"
    },
    "title": "test-title",
    "review_details": {
      "review_details_description": "test-description"
    },
    "change_owner": {
      "name": "Einstein",
      "id": "1716116370588679"
    },
    "assets": [
      {
        "name": "192.0.2.1",
        "id": "2226029941680060",
        "barcode": "test-barcode"
      }
    ],
    "configuration_items": [
      {
      "name" : "Floor 1 - Router",
      "id": "100000000000028792"
    },
    {
      "name" : "Floor 12 - Router",
      "id": "100000000000028796"
    }
    ],
    "urgency": {
      "name": "Urgent",
      "id": "1734237401677507"
    },
    "close_details": {
      "close_details_description": "test-description"
    },
    "change_requester": {
      "name": "Lincoln",
      "id": "2232526649014753"
    },
    "group": {
      "name": "Hardware Problems",
      "id": "2428154258371023"
    },
    "created_time": {
      "value": "1478758440000"
    },
    "item": {
      "name": "Install",
      "id": "1740314986015065"
    },
    "workflow": {
      "name": "test-name",
      "id": "2019043425446392"
    },
    "change_manager": {
      "name": "Einstein",
      "id": "1602112260245650"
    },
    "impact": {
      "name": "Affects Business",
      "id": "2470067232171763"
    },
    "retrospective": false,
    "checklist": {
      "checklist_description": "test-description"
    },
    "release_details": {
      "release_actual_start": {
        "value": "1478758440000"
      },
      "release_actual_end": {
        "value": "1478758440000"
      },
      "release_details_description": "test-release_details_description",
      "release_scheduled_end": {
        "value": "1478758440000"
      },
      "release_details_updated_on": {
        "value": "1478758440000"
      },
      "release_scheduled_start": {
        "value": "1478758440000"
      },
      "release_details_updated_by": {
        "email_id": "test@test.com",
        "cost_per_hour": 1343434.4333,
        "phone": "test-phone",
        "name": "test-name",
        "mobile": "test-mobile",
        "id": "2153805775491139",
        "photo_url": "test-photo_url",
        "sms_mail_id": "test-sms_mail_id"
      }
    },
    "services": [
      {
        "name": "Corporate Website",
        "id": "1892401880668720"
      }
    ],
    "delete_pre_template_tasks": false,
    "priority": {
      "name": "High",
      "id": "2296053957444682"
    },
    "scheduled_end_time": {
      "value": "1512974940000"
    },
    "back_out_plan": {
      "back_out_plan_description": "test-description"
    },
    "uat_details": {
      "uat_scheduled_start": {
        "value": "1478758440000"
      },
      "uat_actual_end": {
        "value": "1478758440000"
      },
      "uat_details_updated_by": {
        "email_id": "test@test.com",
        "cost_per_hour": 1343434.4333,
        "phone": "test-phone",
        "name": "test-name",
        "mobile": "test-mobile",
        "id": "2368551784060250",
        "photo_url": "test-photo_url",
        "sms_mail_id": "test-sms_mail_id"
      },
      "uat_details_description": "test-uat_details_description",
      "uat_details_updated_on": {
        "value": "1478758440000"
      },
      "uat_scheduled_end": {
        "value": "1478758440000"
      },
      "uat_actual_start": {
        "value": "1478758440000"
      }
    },
    "site": {
      "name": "Custom Site",
      "id": "1496371046989069"
    },
    "completed_time": {
      "value": "1478758440000"
    },
    "reason_for_change": {
      "name": "test-name",
      "id": "2180548858554848"
    },
    "stage": {
      "name": "test-name",
      "id": "1847775600218021"
    },
    "udf_fields": {
      "udf_ref1": {
        "name": "test-name",
        "id": "2311862740452328"
      },
      "udf_boolean1": false,
      "udf_long1": "1747198022789993",
      "udf_date1": {
        "value": "1478758440000"
      },
      "udf_double1": "test-udf_double1",
      "udf_char1": "test-udf_char1",
      "deptheadid": {
        "name": "test-name",
        "id": "2290848089364510"
      }
    },
    "comment": "test-comment",
    "impact_details": {
      "impact_details_description": "test-description"
    },
    "risk": {
      "name": "test-name",
      "id": "1912543969897144"
    },
    "category": {
      "name": "Software",
      "id": "1916760146315065"
    },
    "subcategory": {
      "name": "Adobe Reader",
      "id": "1645140476753251"
    },
    "scheduled_start_time": {
      "value": "1421988300000"
    },
    "status": {
      "name": "test-name",
      "id": "1707089569556164"
    }
  }
}'''
data = urlencode({"input_data":input_data}).encode()
httprequest = Request(url, headers=headers,data=data, method="PUT")
try:
    with urlopen(httprequest) as response:
        print(response.read().decode())
except HTTPError as e:
    print(e.read().decode())

{
  "response_status": {
    "status_code": 2000,
    "status": "success"
  },
  "change": {
    "roll_out_plan": {
      "roll_out_plan_updated_on": {
        "display_value": "Oct 10, 2018 02:41 PM",
        "value": "1539162689719"
      },
      "roll_out_plan_updated_by": {
        "email_id": "albertd@zinmail.com",
        "sms_mail": "test-sms_mail",
        "phone": "98764342344",
        "name": "Albert",
        "id": "1633000000074011",
        "photo_url": "test-photo_url",
        "department": null
      },
      "roll_out_plan_description": "test-description"
    },
    "emergency": false,
    "change_type": {
      "color": "#ffffff",
      "pre_approved": false,
      "name": "test-name",
      "id": "2087319749249643"
    },
    "review_details": {
      "review_details_updated_by": {
        "email_id": "albertd@zinmail.com",
        "sms_mail": "test-sms_mail",
        "phone": "98764342344",
        "name": "Albert",
        "id": "1633000000074011",
        "photo_url": "test-photo_url",
        "department": null
      },
      "next_review_on": null,
      "review_details_updated_on": {
        "display_value": "Oct 10, 2018 02:41 PM",
        "value": "1539162689719"
      },
      "review_details_description": "test-description"
    },
    "assets": [
      {
        "name": "192.0.2.1",
        "id": "2226029941680060",
        "barcode": "test-barcode"
      }
    ],
    "configuration_items": [
      {
      "name" : "Floor 1 - Router",
      "id": "100000000000028792"
    },
    {
      "name" : "Floor 12 - Router",
      "id": "100000000000028796"
    }
    ],
    "workflow_instance_details": {
      "id": "1772953903460574",
      "status": {
        "name": "In Progress",
        "id": "3452123479302930"
      }
    },
    "id": "1652462662641351",
    "change_requester": {
      "email_id": "lincoln@zmail.com",
      "is_technician": false,
      "sms_mail": "linc123@xys_sms.co",
      "phone": "test-phone",
      "name": "Lincoln",
      "mobile": "test-mobile",
      "id": "2232526649014753",
      "photo_url": "test-photo_url",
      "is_vip_user": false
    },
    "group": {
      "deleted": false,
      "name": "Hardware Problems",
      "id": "2428154258371023"
    },
    "created_time": {
      "display_value": "Nov 10, 2016 11:44 AM",
      "value": "1478758440000"
    },
    "item": {
      "name": "Install",
      "id": "1740314986015065"
    },
    "workflow": {
      "validated": false,
      "name": "test-name",
      "id": "2019043425446392"
    },
    "approval_status": {
      "name": "test-name",
      "id": "1537978368756872"
    },
    "impact": {
      "name": "Affects Business",
      "id": "2470067232171763"
    },
    "release_details": {
      "release_actual_start": {
        "display_value": "Nov 10, 2016 11:44 AM",
        "value": "1478758440000"
      },
      "release_actual_end": {
        "display_value": "Nov 10, 2016 11:44 AM",
        "value": "1478758440000"
      },
      "release_details_description": "test-release_details_description",
      "release_scheduled_end": {
        "display_value": "Nov 10, 2016 11:44 AM",
        "value": "1478758440000"
      },
      "release_details_updated_on": {
        "display_value": "Nov 10, 2016 11:44 AM",
        "value": "1478758440000"
      },
      "release_scheduled_start": {
        "display_value": "Nov 10, 2016 11:44 AM",
        "value": "1478758440000"
      },
      "release_details_updated_by": {
        "email_id": "test@test.com",
        "cost_per_hour": 1343434.4333,
        "phone": "test-phone",
        "name": "test-name",
        "mobile": "test-mobile",
        "id": "2153805775491139",
        "photo_url": "test-photo_url",
        "sms_mail_id": "test-sms_mail_id"
      }
    },
    "priority": {
      "color": "#ffffff",
      "name": "High",
      "id": "2296053957444682"
    },
    "scheduled_end_time": {
      "display_value": "Dec 11, 2017 12:19 PM",
      "value": "1512974940000"
    },
    "uat_details": {
      "uat_scheduled_start": {
        "display_value": "Nov 10, 2016 11:44 AM",
        "value": "1478758440000"
      },
      "uat_actual_end": {
        "display_value": "Nov 10, 2016 11:44 AM",
        "value": "1478758440000"
      },
      "uat_details_updated_by": {
        "email_id": "test@test.com",
        "cost_per_hour": 1343434.4333,
        "phone": "test-phone",
        "name": "test-name",
        "mobile": "test-mobile",
        "id": "2368551784060250",
        "photo_url": "test-photo_url",
        "sms_mail_id": "test-sms_mail_id"
      },
      "uat_details_description": "test-uat_details_description",
      "uat_details_updated_on": {
        "display_value": "Nov 10, 2016 11:44 AM",
        "value": "1478758440000"
      },
      "uat_scheduled_end": {
        "display_value": "Nov 10, 2016 11:44 AM",
        "value": "1478758440000"
      },
      "uat_actual_start": {
        "display_value": "Nov 10, 2016 11:44 AM",
        "value": "1478758440000"
      }
    },
    "reason_for_change": {
      "name": "test-name",
      "id": "2180548858554848"
    },
    "udf_fields": {
      "udf_ref1": {
        "name": "test-name",
        "id": "2311862740452328"
      },
      "udf_boolean1": false,
      "udf_long1": "1747198022789993",
      "udf_date1": {
        "display_value": "Nov 10, 2016 11:44 AM",
        "value": "1478758440000"
      },
      "udf_double1": "test-udf_double1",
      "udf_char1": "test-udf_char1",
      "deptheadid": {
        "name": "test-name",
        "id": "2290848089364510"
      }
    },
    "impact_details": {
      "roll_out_plan_updated_on": {
        "display_value": "Oct 10, 2018 02:41 PM",
        "value": "1539162689719"
      },
      "impact_details_updated_on": null,
      "roll_out_plan_updated_by": {
        "email_id": "albertd@zinmail.com",
        "sms_mail": "test-sms_mail",
        "phone": "98764342344",
        "name": "Albert",
        "id": "1633000000074011",
        "photo_url": "test-photo_url",
        "department": null
      },
      "impact_details_updated_by": null,
      "impact_details_description": "test-description"
    },
    "subcategory": {
      "name": "Adobe Reader",
      "id": "1645140476753251"
    },
    "deleted_time": null,
    "scheduled_start_time": {
      "display_value": "Jan 23, 2015 10:15 AM",
      "value": "1421988300000"
    },
    "status": {
      "internal_name": "test-internal_name",
      "stage": {
        "id": "1847775600218021"
      },
      "name": "test-name",
      "id": "1707089569556164"
    },
    "template": {
      "inactive": false,
      "name": "test-name",
      "id": "1704938980159685"
    },
    "attachments": [],
    "display_id": {
      "display_value": "CH 44",
      "value": "44"
    },
    "roles": [
      {
        "role": {
          "internal_name": "line_manager",
          "user_type": "TECH",
          "name": "Line Manager",
          "id": "1552677144092358"
        },
        "user": {
          "email_id": "albertcruze@zinmail.com",
          "is_technician": false,
          "sms_mail": "test-sms_mail",
          "phone": "32323413431",
          "name": "Albert Cruze",
          "mobile": "test-mobile",
          "id": "1802315678792037",
          "photo_url": "test-photo_url",
          "is_vip_user": false
        }
      }
    ],
    "description": "test-description",
    "title": "test-title",
    "change_owner": {
      "email_id": "test@test.com",
      "cost_per_hour": 1343434.4333,
      "phone": "test-phone",
      "name": "Einstein",
      "mobile": "test-mobile",
      "id": "1716116370588679",
      "photo_url": "test-photo_url",
      "sms_mail_id": "test-sms_mail_id"
    },
    "urgency": {
      "name": "Urgent",
      "id": "1734237401677507"
    },
    "close_details": {
      "close_details_updated_on": {
        "display_value": "Oct 10, 2018 02:41 PM",
        "value": "1539162689719"
      },
      "close_details_description": "test-description",
      "closure_code": null,
      "close_details_updated_by": {
        "email_id": "albertd@zinmail.com",
        "sms_mail": "test-sms_mail",
        "phone": "98764342344",
        "name": "Albert",
        "id": "1633000000074011",
        "photo_url": "test-photo_url",
        "department": null
      }
    },
    "change_manager": {
      "email_id": "test@test.com",
      "cost_per_hour": 1343434.4333,
      "phone": "test-phone",
      "name": "Einstein",
      "mobile": "test-mobile",
      "id": "1602112260245650",
      "photo_url": "test-photo_url",
      "sms_mail_id": "test-sms_mail_id"
    },
    "retrospective": false,
    "checklist": {
      "checklist_description": "test-description",
      "checklist_updated_on": {
        "display_value": "Oct 10, 2018 02:41 PM",
        "value": "1539162689719"
      },
      "checklist_updated_by": {
        "email_id": "albertd@zinmail.com",
        "sms_mail": "test-sms_mail",
        "phone": "98764342344",
        "name": "Albert",
        "id": "1633000000074011",
        "photo_url": "test-photo_url",
        "department": null
      }
    },
    "services": [
      {
        "name": "Corporate Website",
        "id": "1892401880668720"
      }
    ],
    "delete_pre_template_tasks": false,
    "back_out_plan": {
      "back_out_plan_updated_by": {
        "email_id": "albertd@zinmail.com",
        "sms_mail": "test-sms_mail",
        "phone": "98764342344",
        "name": "Albert",
        "id": "1633000000074011",
        "photo_url": "test-photo_url",
        "department": null
      },
      "back_out_plan_updated_on": {
        "display_value": "Oct 10, 2018 02:41 PM",
        "value": "1539162689719"
      },
      "back_out_plan_description": "test-description"
    },
    "releases": {
      "display_id": {
        "display_value": "CH 44",
        "value": "44"
      },
      "id": "2386023254230601",
      "title": "test-title"
    },
    "site": {
      "deleted": false,
      "name": "Custom Site",
      "id": "1496371046989069"
    },
    "completed_time": null,
    "stage": {
      "internal_name": "test-internal_name",
      "stage_index": 45,
      "name": "test-name",
      "id": "1847775600218021"
    },
    "comment": "test-comment",
    "risk": {
      "name": "test-name",
      "id": "1912543969897144"
    },
    "category": {
      "deleted": false,
      "name": "Software",
      "id": "1916760146315065"
    },
    "notes_present": false
  }
}

Get Change

This operation helps you Get changes.

Url

<service domain|custom domain>/app/<portal>/api/v3/changes/{change_id}

Attributes

id (long)
The unique identifier assigned at creation

id (long)
Numerical digits which are considered to have larger values.

Example 

234759602834500

title (string)
Title of the change request

title (string)
A text in a plain format. No rich text or new line characters allowed.

Example 

DatabaseServerfirewallupgrades

stage (change_stage)
Indicates the current stage of the change

stage (change_stage)
Indicates the current stage of the change process

Example 

{
  "stage": {
    "name": "test-stage",
    "id": "234567890123456"
  }
}

status (change_status)
Indicates the current status of the change

status (change_status)
Indicates the current status of the change

Example 

{
  "status": {
    "name": "Open",
    "id": "234567890123456"
  }
}

retrospective (boolean)
Indicates whether the change is retrospective

retrospective (boolean)
Boolean value which can have two possible values. The values are true and false.

description (html)
Description of the change request

description (html)
HTML is a text area where html elements can be used.

Example 

DatabaseServerfirewallupgrades

More Attributes Expand all

comment (string)

Reason for status update. Whenever the user modifies the status, comment is mandatory.

comment (string)
A text in a plain format. No rich text or new line characters allowed.

Example 

DatabaseServerfirewallupgrades

created_time (datetime)

Indicates the creation time of the change request

created_time (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

completed_time (datetime)

Indicates the completion time of the change request

completed_time (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

scheduled_start_time (datetime)

Indicates the scheduled start time of the change

scheduled_start_time (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

scheduled_end_time (datetime)

Indicates the scheduled time to complete the change

scheduled_end_time (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

template (change_template)

Change templates helps to create customized change template forms by defining its layout for the most frequently raised change. Thus the change can be created quickly with all the needed fields filled automatically.

template (change_template)
Indicates the change template used to create the change

Example 

{
  "template": {
    "name": "test-template",
    "id": "234567890123456"
  }
}

change_requester (user)

Initiator of the change request

change_requester (user)
Indicates the initiator of the change

Example 

{
  "change_requester": {
    "name": "test-change_requester",
    "id": "234567890123456"
  }
}

change_manager (technician)

User who manages the entire life cycle of the change

change_manager (technician)
Indicates the user who manages the change throughout its life cycle

Example 

{
  "change_manager": {
    "name": "test-change_manager",
    "id": "234567890123456"
  }
}

reason_for_change (reason_for_change)

Reasons why the change was initiated.

reason_for_change (reason_for_change)
Indicates the reasons why the change had to be initiated

Example 

{
  "reason_for_change": {
    "name": "test-reason_for_change",
    "id": "234567890123456"
  }
}

risk (change_risk)

Whether this involves high, low, or medium risk.

risk (change_risk)
Indicates whether this involves high, low, or medium risk

Example 

{
  "risk": {
    "name": "test-risk",
    "id": "234567890123456"
  }
}

impact (impact)

Describes how this change will affect the business, department, group, or user

impact (impact)
Indicates the impact of the change on business, department, group, or user

Example 

{
  "impact": {
    "name": "test-impact",
    "id": "234567890123456"
  }
}

priority (priority)

Indicates whether the change is high, low, or medium priority

priority (priority)
Indicates priority of the change

Example 

{
  "priority": {
    "name": "test-priority",
    "id": "234567890123456"
  }
}

category (category)

Assign the Category of the CIs invloved to this change, such as routers, switches, software etc

category (category)
Indicates the Category of the CIs involved in this change.

Example 

{
  "category": {
    "name": "test-category",
    "id": "234567890123456"
  }
}

subcategory (subcategory)

Assign the Sub Category of the involved CIs selected under Category

subcategory (subcategory)
Indicates the Sub Category of the involved CIs selected under Category

Example 

{
  "subcategory": {
    "name": "test-subcategory",
    "id": "234567890123456"
  }
}

item (item)

Assign the item belongs to the selected Category and Sub Category.

item (item)
Indicates the item categorization of the affected CI

Example 

{
  "item": {
    "name": "test-item",
    "id": "234567890123456"
  }
}

urgency (urgency)

Indicates urgency of the change request

urgency (urgency)
Indicates the urgency of the change request

Example 

{
  "urgency": {
    "name": "test-urgency",
    "id": "234567890123456"
  }
}

change_type (change_type)

Indicates whether it is a minor, major, significant, or standard change

change_type (change_type)
Indicates whether it is a minor, major, significant, or standard change

Example 

{
  "change_type": {
    "name": "test-change_type",
    "id": "234567890123456"
  }
}

site (site)

Indicates the site of the change request

site (site)
Denotes the Site to which the request belongs.

Example 

{
  "site": {
    "name": "test-site",
    "id": "234567890123456"
  }
}

group (group)

The assigned group of the change request

group (group)
Indicates the group to which the change request is assigned

Example 

{
  "group": {
    "name": "test-group",
    "id": "234567890123456"
  }
}

change_owner (technician)

The owner of the change request

change_owner (technician)
The owner of the change request

Example 

{
  "change_owner": {
    "name": "test-change_owner",
    "id": "234567890123456"
  }
}

services (service_category)

The services that might be affected due  to this change

services (service_category)
The services that might be affected due to this change

Example 

{
  "services": [
    {
      "name": "test-services",
      "id": "234567890123456"
    }
  ]
}

assets (asset)

Affected assets

assets (asset)
The assets that might be affected or involved due to this change

Example 

{
  "assets": [
    {
      "name": "test-assets",
      "id": "234567890123456"
    }
  ]
}

roles (change_to_change_role)

Indicates the access permissions defined exclusively for the change request. 

roles (change_to_change_role)
Indicates the access permissions defined exclusively for the change request. 

Example 

{
  "roles": [
    {
      "role": {
        "name": "Change Approver",
        "id": "100000000000021428"
      },
      "user": {
        "name": "Albert",
        "id": "100000000000024441"
      }
    }
  ]
}

workflow (workflow)

Describes the change workflow, along with stagewise approvals

workflow (workflow)
Defines the complete life cycle with appropriate approvals at various stages of a change request

Example 

{
  "workflow": {
    "name": "test-workflow",
    "id": "234567890123456"
  }
}

attachments (change_attachment)

Files that are attached to the change. Maximum of 10 attachments can be attached to a change.

attachments (change_attachment)
Indicates files that are attached to the change. A maximum of 10 attachments can only be attached

Example 

{
  "attachments": [
    {
      "content_type": "application/x-unknown-mime-type",
      "size": "36171",
      "file_id": "4001",
      "name": "test_file.txt"
    }
  ]
}

udf_fields (udf_fields)

Contains user defined field values of the change

udf_fields (udf_fields)
Contains user defined field values associated to the change.

Example 

{
  "udf_fields": {
    "udf_long2": "1225",
    "udf_long1": "1459402730964",
    "udf_date1": {
      "display_value": "Feb 26, 2016 11:00 AM",
      "value": "1456464639051"
    },
    "udf_char1": "abc@test.com",
    "udf_char2": "Ned Stark"
  }
}

configuration_items (configuration_item)

Critical items for which the change request has been raised

configuration_items (configuration_item)
Indicates critical items for which the change request has been raised

Example 

{
  "configuration_items": [
    {
      "name": "Floor 1 - Router",
      "id": "100000000000028792"
    },
    {
      "name": "Floor 12 - Router",
      "id": "100000000000028796"
    }
  ]
}

roll_out_plan (JSONObject)

Describe how the change process will be implemented
show attribute

roll_out_plan (JSONObject)
Describe how the change process will be implemented.

Example 

{
  "roll_out_plan": {
    "roll_out_plan_description": "Rollout plan"
  }
}

roll_out_plan_description (html)

Describes in detail the change process implementation

roll_out_plan_description (html)
HTML is a text area where html elements can be used.

Example 

<b>The content to be displayed</b>

roll_out_plan_updated_on (datetime)

Indicates when the roll out plan was last updated

roll_out_plan_updated_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

roll_out_plan_updated_by (user)

User who last updated the roll out plan

roll_out_plan_updated_by (user)
The last user who updates roll out plan

Example 

{
  "roll_out_plan_updated_by": {
    "name": "test-roll_out_plan_updated_by",
    "id": "234567890123456"
  }
}

back_out_plan (JSONObject)

A Contingency plan to be implemented in case change technicians decide to back out of the change will be recorded/planned under the backout plan section
show attribute

back_out_plan (JSONObject)
Describes how the change process will proceed if the change request were to be cancelled.

Example 

{
  "back_out_plan": {
    "back_out_plan_description": "backout plan"
  }
}

back_out_plan_description (html)

Decribes in detail the mitigation plans if the change implementation were to be backed out

back_out_plan_description (html)
HTML is a text area where html elements can be used.

Example 

<b>The content to be displayed</b>

back_out_plan_updated_on (datetime)

Indicates when the back out plan was last updated

back_out_plan_updated_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

back_out_plan_updated_by (user)

User who last updated the back out plan.

back_out_plan_updated_by (user)

Example 

{
  "back_out_plan_updated_by": {
    "name": "test-back_out_plan_updated_by",
    "id": "234567890123456"
  }
}

impact_details (JSONObject)

Describes how the change process will affect the business
show attribute

impact_details (JSONObject)
Describes how the change process will affect the business.

Example 

{
  "impact_details": {
    "impact_details_description": "affects user"
  }
}

impact_details_description (html)

Contains detailed information on how the change will affect the organization, including any expected any business loss or downtime

impact_details_description (html)
HTML is a text area where html elements can be used.

Example 

<b>The content to be displayed</b>

impact_details_updated_on (datetime)

Indicates when impact details was last updated

impact_details_updated_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

impact_details_updated_by (user)

User who last updated the impact details

impact_details_updated_by (user)
User who last updated the impact details

Example 

{
  "impact_details_updated_by": {
    "name": "test-impact_details_updated_by",
    "id": "234567890123456"
  }
}

checklist (JSONObject)

Lists the tasks involved in the change process
show attribute

checklist (JSONObject)
Lists the tasks involved in the change process.

Example 

{
  "checklist": {
    "checklist_description": "check list"
  }
}

checklist_description (html)

A to-do list listing the essential steps to be completed in order to verify whether the change implementation is completed with all requirements fullfilled.

checklist_description (html)
HTML is a text area where html elements can be used.

Example 

<b>The content to be displayed</b>

checklist_updated_on (datetime)

Indicates the last time at which the checklist has been updated.

checklist_updated_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

checklist_updated_by (user)

The last user who updates checklist.

checklist_updated_by (user)
Indicates the user who last updated the checklist.

Example 

{
  "checklist_updated_by": {
    "name": "test-checklist_updated_by",
    "id": "234567890123456"
  }
}

uat_details (JSONObject)

Contains information about the various data configured in the UAT Stage such as description, updated by and updated on details of that desciption and UAT Schedules.
show attribute

uat_details (JSONObject)
Contains information about the various data configured in the UAT Stage such as description, updated by and updated on details of that desciption and UAT Schedules.

Example 

{
  "uat_details": {
    "uat_details_description": "asdfasdf asdf asdf asdf asdf "
  }
}

uat_details_description (html)

Records in detail about the concerns raised by users during testing period and how the specifications of a requirments are met.

uat_details_description (html)
HTML is a text area where html elements can be used.

Example 

<b>The content to be displayed</b>

uat_scheduled_start (datetime)

Indicates the scheduled start date of UAT.

uat_scheduled_start (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

uat_scheduled_end (datetime)

Indicates the scheduled end date of UAT.

uat_scheduled_end (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

uat_actual_start (datetime)

Indicates the actual start date of UAT.

uat_actual_start (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

uat_actual_end (datetime)

Indicates the actual end date of UAT.

uat_actual_end (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

uat_details_updated_on (datetime)

Indicates the time when uat details was recently updated.

uat_details_updated_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

uat_details_updated_by (user)

Indicates the user who recently updated the uat details.

uat_details_updated_by (user)

Example 

{
  "uat_details_updated_by": {
    "name": "test-uat_details_updated_by",
    "id": "234567890123456"
  }
}

release_details (JSONObject)

Contains information about the various data configured in the Release Stage such as description, updated by and updated on details of that desciption and UAT Schedules.
show attribute

release_details (JSONObject)
Contains information about the various data configured in the Release Stage such as description, updated by and updated on details of that desciption and UAT Schedules.

Example 

{
  "release_details": {
    "release_details_description": "asdfasdf"
  }
}

release_details_description (html)

Consolidates challenges faced during release stage of the change

release_details_description (html)
HTML is a text area where html elements can be used.

Example 

<b>The content to be displayed</b>

release_scheduled_start (datetime)

Indicates the scheduled start date of release.

release_scheduled_start (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

release_scheduled_end (datetime)

Indicates the scheduled end date of release.

release_scheduled_end (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

release_actual_start (datetime)

Indicates the actual start date of release.

release_actual_start (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

release_actual_end (datetime)

Indicates the actual end date of UAT.

release_actual_end (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

release_details_updated_on (datetime)

Indicates the time when release details was recently updated.

release_details_updated_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

release_details_updated_by (user)

Indicates the user who recently updated the release details.

release_details_updated_by (user)

Example 

{
  "release_details_updated_by": {
    "name": "test-release_details_updated_by",
    "id": "234567890123456"
  }
}

review_details (JSONObject)

Contains the team’s evaluation of the entire life cycle of the initiated change
show attribute

review_details (JSONObject)
Contains the team’s evaluation of the entire life cycle of the initiated change.

Example 

{
  "review_details": {
    "review_details_description": "review details"
  }
}

review_details_description (html)

Contains review information of the change from submission through implementation

review_details_description (html)
HTML is a text area where html elements can be used.

Example 

<b>The content to be displayed</b>

next_review_on (datetime)

Indicates the scheduled date for next review.

next_review_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

review_details_updated_on (datetime)

Indicates the last time the review has been updated on.

review_details_updated_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

review_details_updated_by (user)

The last user who updates review details.

review_details_updated_by (user)
The last user who updates review details

Example 

{
  "review_details_updated_by": {
    "name": "test-review_details_updated_by",
    "id": "234567890123456"
  }
}

close_details (JSONObject)

Contains information about change closure
show attribute

close_details (JSONObject)
Contains information about change closure.

Example 

{
  "close_details": {
    "close_details_description": "close details",
    "closure_code": {
      "name": "Closed - Cancelled",
      "id": "1791511763340510"
    }
  }
}

close_details_description (html)

Contains close description for the change.

close_details_description (html)
HTML is a text area where html elements can be used.

Example 

<b>The content to be displayed</b>

closure_code (closure_code)

Closure Code denotes the reason for closing a change request.

closure_code (closure_code)
Closure Code denotes the reason for closing a change request.

Example 

{
  "closure_code": {
    "name": "test-closure_code",
    "id": "234567890123456"
  }
}

close_details_updated_on (datetime)

Indicates the time at which close details has been updated on.

close_details_updated_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

close_details_updated_by (user)

The last user who updates close details.

close_details_updated_by (user)
The last user who updates close details

Example 

{
  "close_details_updated_by": {
    "name": "test-close_details_updated_by",
    "id": "234567890123456"
  }
}

display_id (sequence_number)read only

Sequence number of the change request

display_id (sequence_number)
Sequence number of the change request.

Example 

{
  "display_id": {
    "display_value": "CH 3",
    "value": "3"
  }
}

emergency (boolean)read only

Indicates emergency change, if true, or normal change, if false

emergency (boolean)
Boolean value which can have two possible values. The values are true and false.

approval_status (approval_status)read only

Lists approval statuses responsible for moving change from Pending Approval status to Approved/Rejected

approval_status (approval_status)
Lists approval statuses responsible for moving change from Pending Approval status to Approved/Rejected

Example 

{
  "approval_status": {
    "name": "Approved",
    "id": "234567890123456"
  }
}

notes_present (boolean)read only

Indicates if the change contains any notes

notes_present (boolean)
Boolean value which can have two possible values. The values are true and false.

deleted_time (datetime)read only

Indicates when the change request was sent to trash

deleted_time (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

workflow_instance_details (workflow_instance)read only

Indicates the workflow execution status

workflow_instance_details (workflow_instance)
Indicates the workflow execution status

Example 

{
  "workflow_instance_details": {
    "id": "36338920932885067",
    "status": {
      "name": "In Progress",
      "id": "6633543434595966"
    }
  }
}


$ curl -G <service domain|custom domain>/app/<portal>/api/v3/changes/{change_id}\
      -X GET\
      -H "Accept: application/vnd.manageengine.sdp.v3+json"\
      -H "Authorization: Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"\
      -H "Content-Type: application/x-www-form-urlencoded"

// Deluge Sample script
url = "<service domain|custom domain>/app/<portal>/api/v3/changes/{change_id}";
headers = {"Accept":"application/vnd.manageengine.sdp.v3+json",
           "Content-Type": "application/x-www-form-urlencoded",
           "Authorization": "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"};          
response = invokeurl
[
    url: url
    type: GET
    headers: headers
];
info response;

#Powershell version - 5.1
$url = "<service domain|custom domain>/app/<portal>/api/v3/changes/{change_id}"
$headers = @{ "Accept" = "application/vnd.manageengine.sdp.v3+json"
    "Authorization" = "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"
    "Content-Type" = "application/x-www-form-urlencoded"}  
$response = Invoke-RestMethod -Uri $url -Method get -Headers $headers 
$response

#Python version - 3.8
#This script requires requests module installed in python.
from urllib.error import HTTPError
from urllib.parse import urlencode
from urllib.request import urlopen,Request

url = "<service domain|custom domain>/app/<portal>/api/v3/changes/{change_id}"
headers ={"Accept": "application/vnd.manageengine.sdp.v3+json", 
          "Authorization" : "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx", 
          "Content-Type" : "application/x-www-form-urlencoded"}
httprequest = Request(url, headers=headers)
try:
    with urlopen(httprequest) as response:
        print(response.read().decode())
except HTTPError as e:
    print(e.read().decode())

{
  "response_status": {
    "status_code": 2000,
    "status": "success"
  },
  "change": {
    "roll_out_plan": {
      "roll_out_plan_updated_on": null,
      "roll_out_plan_updated_by": null,
      "roll_out_plan_description": null
    },
    "emergency": false,
    "change_type": {
      "color": "#ffffff",
      "pre_approved": false,
      "name": "test-name",
      "id": "1963273108885322"
    },
    "review_details": {
      "review_details_updated_by": null,
      "next_review_on": null,
      "review_details_updated_on": null,
      "review_details_description": null
    },
    "assets": [
      {
        "name": "192.0.2.1",
        "id": "1756423109337292",
        "barcode": "test-barcode"
      }
    ],
    "configuration_items": [
      {
      "name" : "Floor 1 - Router",
      "id": "100000000000028792"
    },
    {
      "name" : "Floor 12 - Router",
      "id": "100000000000028796"
    }
    ],
    "workflow_instance_details": {
      "id": "2453784700037791",
      "status": {
        "name": "In Progress",
        "id": "3452123479302930"
      }
    },
    "id": "2114915285351563",
    "change_requester": {
      "email_id": "lincoln@zmail.com",
      "is_technician": false,
      "sms_mail": "linc123@xys_sms.co",
      "phone": "test-phone",
      "name": "Lincoln",
      "mobile": "test-mobile",
      "id": "2143623015686023",
      "photo_url": "test-photo_url",
      "is_vip_user": false
    },
    "group": {
      "deleted": false,
      "name": "Hardware Problems",
      "id": "2326981627291940"
    },
    "created_time": {
      "display_value": "Nov 10, 2016 11:44 AM",
      "value": "1478758440000"
    },
    "item": {
      "name": "Install",
      "id": "2239903113686979"
    },
    "workflow": {
      "validated": false,
      "name": "test-name",
      "id": "1956173348364778"
    },
    "approval_status": {
      "name": "test-name",
      "id": "2041901462809084"
    },
    "impact": {
      "name": "Affects Business",
      "id": "2330967135475344"
    },
    "release_details": {
      "release_actual_start": {
        "display_value": "Nov 10, 2016 11:44 AM",
        "value": "1478758440000"
      },
      "release_actual_end": {
        "display_value": "Nov 10, 2016 11:44 AM",
        "value": "1478758440000"
      },
      "release_details_description": "test-release_details_description",
      "release_scheduled_end": {
        "display_value": "Nov 10, 2016 11:44 AM",
        "value": "1478758440000"
      },
      "release_details_updated_on": {
        "display_value": "Nov 10, 2016 11:44 AM",
        "value": "1478758440000"
      },
      "release_scheduled_start": {
        "display_value": "Nov 10, 2016 11:44 AM",
        "value": "1478758440000"
      },
      "release_details_updated_by": {
        "email_id": "test@test.com",
        "cost_per_hour": 1343434.4333,
        "phone": "test-phone",
        "name": "test-name",
        "mobile": "test-mobile",
        "id": "2420149677285344",
        "photo_url": "test-photo_url",
        "sms_mail_id": "test-sms_mail_id"
      }
    },
    "priority": {
      "color": "#ffffff",
      "name": "High",
      "id": "2478345380733251"
    },
    "scheduled_end_time": {
      "display_value": "Dec 11, 2017 12:19 PM",
      "value": "1512974940000"
    },
    "uat_details": {
      "uat_scheduled_start": {
        "display_value": "Nov 10, 2016 11:44 AM",
        "value": "1478758440000"
      },
      "uat_actual_end": {
        "display_value": "Nov 10, 2016 11:44 AM",
        "value": "1478758440000"
      },
      "uat_details_updated_by": {
        "email_id": "test@test.com",
        "cost_per_hour": 1343434.4333,
        "phone": "test-phone",
        "name": "test-name",
        "mobile": "test-mobile",
        "id": "2286640656217471",
        "photo_url": "test-photo_url",
        "sms_mail_id": "test-sms_mail_id"
      },
      "uat_details_description": "test-uat_details_description",
      "uat_details_updated_on": {
        "display_value": "Nov 10, 2016 11:44 AM",
        "value": "1478758440000"
      },
      "uat_scheduled_end": {
        "display_value": "Nov 10, 2016 11:44 AM",
        "value": "1478758440000"
      },
      "uat_actual_start": {
        "display_value": "Nov 10, 2016 11:44 AM",
        "value": "1478758440000"
      }
    },
    "reason_for_change": {
      "name": "test-name",
      "id": "2432121386745895"
    },
    "udf_fields": {
      "udf_ref1": {
        "name": "test-name",
        "id": "2063976644117304"
      },
      "udf_boolean1": false,
      "udf_long1": "1667483876978281",
      "udf_date1": {
        "display_value": "Nov 10, 2016 11:44 AM",
        "value": "1478758440000"
      },
      "udf_double1": "test-udf_double1",
      "udf_char1": "test-udf_char1",
      "deptheadid": {
        "name": "test-name",
        "id": "2219634624007575"
      }
    },
    "impact_details": {
      "impact_details_updated_on": null,
      "impact_details_updated_by": null,
      "impact_details_description": null
    },
    "subcategory": {
      "name": "Adobe Reader",
      "id": "1850628057840218"
    },
    "deleted_time": null,
    "scheduled_start_time": {
      "display_value": "Jan 23, 2015 10:15 AM",
      "value": "1421988300000"
    },
    "status": {
      "internal_name": "test-internal_name",
      "stage": {
        "id": "2268784442596563"
      },
      "name": "test-name",
      "id": "1582705030052408"
    },
    "template": {
      "inactive": false,
      "name": "test-name",
      "id": "1787794725968476"
    },
    "attachments": [],
    "display_id": {
      "display_value": "CH 44",
      "value": "44"
    },
    "roles": [
      {
        "role": {
          "internal_name": "line_manager",
          "user_type": "TECH",
          "name": "Line Manager",
          "id": "1907459556441749"
        },
        "user": {
          "email_id": "albertcruze@zinmail.com",
          "is_technician": false,
          "sms_mail": "test-sms_mail",
          "phone": "32323413431",
          "name": "Albert Cruze",
          "mobile": "test-mobile",
          "id": "1901459274222583",
          "photo_url": "test-photo_url",
          "is_vip_user": false
        }
      }
    ],
    "description": "test-description",
    "title": "test-title",
    "change_owner": {
      "email_id": "test@test.com",
      "cost_per_hour": 1343434.4333,
      "phone": "test-phone",
      "name": "Einstein",
      "mobile": "test-mobile",
      "id": "1604901177816412",
      "photo_url": "test-photo_url",
      "sms_mail_id": "test-sms_mail_id"
    },
    "urgency": {
      "name": "Urgent",
      "id": "1813225591573218"
    },
    "close_details": {
      "close_details_updated_on": null,
      "close_details_description": null,
      "closure_code": null,
      "close_details_updated_by": null
    },
    "change_manager": {
      "email_id": "test@test.com",
      "cost_per_hour": 1343434.4333,
      "phone": "test-phone",
      "name": "Einstein",
      "mobile": "test-mobile",
      "id": "2363542503492817",
      "photo_url": "test-photo_url",
      "sms_mail_id": "test-sms_mail_id"
    },
    "retrospective": false,
    "checklist": {
      "checklist_description": null,
      "checklist_updated_on": null,
      "checklist_updated_by": null
    },
    "services": [
      {
        "name": "Corporate Website",
        "id": "2077725021891134"
      }
    ],
    "delete_pre_template_tasks": false,
    "back_out_plan": {
      "back_out_plan_updated_by": null,
      "back_out_plan_updated_on": null,
      "back_out_plan_description": null
    },
    "releases": {
      "display_id": {
        "display_value": "CH 44",
        "value": "44"
      },
      "id": "2093112654013158",
      "title": "test-title"
    },
    "site": {
      "deleted": false,
      "name": "Custom Site",
      "id": "2115240451795000"
    },
    "completed_time": null,
    "stage": {
      "internal_name": "test-internal_name",
      "stage_index": 6,
      "name": "test-name",
      "id": "2268784442596563"
    },
    "comment": "test-comment",
    "risk": {
      "name": "test-name",
      "id": "2239610263642176"
    },
    "category": {
      "deleted": false,
      "name": "Software",
      "id": "1527029570503853"
    },
    "notes_present": false
  }
}

Get List Change

This operation helps you Get list changes.

Url

<service domain|custom domain>/app/<portal>/api/v3/changes

Attributes

id (long)
The unique identifier assigned at creation

id (long)
Numerical digits which are considered to have larger values.

Example 

234759602834500

title (string)
Title of the change request

title (string)
A text in a plain format. No rich text or new line characters allowed.

Example 

DatabaseServerfirewallupgrades

stage (change_stage)
Indicates the current stage of the change

stage (change_stage)
Indicates the current stage of the change process

Example 

{
  "stage": {
    "name": "test-stage",
    "id": "234567890123456"
  }
}

status (change_status)
Indicates the current status of the change

status (change_status)
Indicates the current status of the change

Example 

{
  "status": {
    "name": "Open",
    "id": "234567890123456"
  }
}

retrospective (boolean)
Indicates whether the change is retrospective

retrospective (boolean)
Boolean value which can have two possible values. The values are true and false.

description (html)
Description of the change request

description (html)
HTML is a text area where html elements can be used.

Example 

DatabaseServerfirewallupgrades

More Attributes Expand all

comment (string)

Reason for status update. Whenever the user modifies the status, comment is mandatory.

comment (string)
A text in a plain format. No rich text or new line characters allowed.

Example 

DatabaseServerfirewallupgrades

created_time (datetime)

Indicates the creation time of the change request

created_time (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

completed_time (datetime)

Indicates the completion time of the change request

completed_time (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

scheduled_start_time (datetime)

Indicates the scheduled start time of the change

scheduled_start_time (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

scheduled_end_time (datetime)

Indicates the scheduled time to complete the change

scheduled_end_time (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

template (change_template)

Change templates helps to create customized change template forms by defining its layout for the most frequently raised change. Thus the change can be created quickly with all the needed fields filled automatically.

template (change_template)
Indicates the change template used to create the change

Example 

{
  "template": {
    "name": "test-template",
    "id": "234567890123456"
  }
}

change_requester (user)

Initiator of the change request

change_requester (user)
Indicates the initiator of the change

Example 

{
  "change_requester": {
    "name": "test-change_requester",
    "id": "234567890123456"
  }
}

change_manager (technician)

User who manages the entire life cycle of the change

change_manager (technician)
Indicates the user who manages the change throughout its life cycle

Example 

{
  "change_manager": {
    "name": "test-change_manager",
    "id": "234567890123456"
  }
}

reason_for_change (reason_for_change)

Reasons why the change was initiated.

reason_for_change (reason_for_change)
Indicates the reasons why the change had to be initiated

Example 

{
  "reason_for_change": {
    "name": "test-reason_for_change",
    "id": "234567890123456"
  }
}

risk (change_risk)

Whether this involves high, low, or medium risk.

risk (change_risk)
Indicates whether this involves high, low, or medium risk

Example 

{
  "risk": {
    "name": "test-risk",
    "id": "234567890123456"
  }
}

impact (impact)

Describes how this change will affect the business, department, group, or user

impact (impact)
Indicates the impact of the change on business, department, group, or user

Example 

{
  "impact": {
    "name": "test-impact",
    "id": "234567890123456"
  }
}

priority (priority)

Indicates whether the change is high, low, or medium priority

priority (priority)
Indicates priority of the change

Example 

{
  "priority": {
    "name": "test-priority",
    "id": "234567890123456"
  }
}

category (category)

Assign the Category of the CIs invloved to this change, such as routers, switches, software etc

category (category)
Indicates the Category of the CIs involved in this change.

Example 

{
  "category": {
    "name": "test-category",
    "id": "234567890123456"
  }
}

subcategory (subcategory)

Assign the Sub Category of the involved CIs selected under Category

subcategory (subcategory)
Indicates the Sub Category of the involved CIs selected under Category

Example 

{
  "subcategory": {
    "name": "test-subcategory",
    "id": "234567890123456"
  }
}

item (item)

Assign the item belongs to the selected Category and Sub Category.

item (item)
Indicates the item categorization of the affected CI

Example 

{
  "item": {
    "name": "test-item",
    "id": "234567890123456"
  }
}

urgency (urgency)

Indicates urgency of the change request

urgency (urgency)
Indicates the urgency of the change request

Example 

{
  "urgency": {
    "name": "test-urgency",
    "id": "234567890123456"
  }
}

change_type (change_type)

Indicates whether it is a minor, major, significant, or standard change

change_type (change_type)
Indicates whether it is a minor, major, significant, or standard change

Example 

{
  "change_type": {
    "name": "test-change_type",
    "id": "234567890123456"
  }
}

site (site)

Indicates the site of the change request

site (site)
Denotes the Site to which the request belongs.

Example 

{
  "site": {
    "name": "test-site",
    "id": "234567890123456"
  }
}

group (group)

The assigned group of the change request

group (group)
Indicates the group to which the change request is assigned

Example 

{
  "group": {
    "name": "test-group",
    "id": "234567890123456"
  }
}

change_owner (technician)

The owner of the change request

change_owner (technician)
The owner of the change request

Example 

{
  "change_owner": {
    "name": "test-change_owner",
    "id": "234567890123456"
  }
}

services (service_category)

The services that might be affected due  to this change

services (service_category)
The services that might be affected due to this change

Example 

{
  "services": [
    {
      "name": "test-services",
      "id": "234567890123456"
    }
  ]
}

assets (asset)

Affected assets

assets (asset)
The assets that might be affected or involved due to this change

Example 

{
  "assets": [
    {
      "name": "test-assets",
      "id": "234567890123456"
    }
  ]
}

roles (change_to_change_role)

Indicates the access permissions defined exclusively for the change request. 

roles (change_to_change_role)
Indicates the access permissions defined exclusively for the change request. 

Example 

{
  "roles": [
    {
      "role": {
        "name": "Change Approver",
        "id": "100000000000021428"
      },
      "user": {
        "name": "Albert",
        "id": "100000000000024441"
      }
    }
  ]
}

workflow (workflow)

Describes the change workflow, along with stagewise approvals

workflow (workflow)
Defines the complete life cycle with appropriate approvals at various stages of a change request

Example 

{
  "workflow": {
    "name": "test-workflow",
    "id": "234567890123456"
  }
}

attachments (change_attachment)

Files that are attached to the change. Maximum of 10 attachments can be attached to a change.

attachments (change_attachment)
Indicates files that are attached to the change. A maximum of 10 attachments can only be attached

Example 

{
  "attachments": [
    {
      "content_type": "application/x-unknown-mime-type",
      "size": "36171",
      "file_id": "4001",
      "name": "test_file.txt"
    }
  ]
}

udf_fields (udf_fields)

Contains user defined field values of the change

udf_fields (udf_fields)
Contains user defined field values associated to the change.

Example 

{
  "udf_fields": {
    "udf_long2": "1225",
    "udf_long1": "1459402730964",
    "udf_date1": {
      "display_value": "Feb 26, 2016 11:00 AM",
      "value": "1456464639051"
    },
    "udf_char1": "abc@test.com",
    "udf_char2": "Ned Stark"
  }
}

configuration_items (configuration_item)

Critical items for which the change request has been raised

configuration_items (configuration_item)
Indicates critical items for which the change request has been raised

Example 

{
  "configuration_items": [
    {
      "name": "Floor 1 - Router",
      "id": "100000000000028792"
    },
    {
      "name": "Floor 12 - Router",
      "id": "100000000000028796"
    }
  ]
}

display_id (sequence_number)read only

Sequence number of the change request

display_id (sequence_number)
Sequence number of the change request.

Example 

{
  "display_id": {
    "display_value": "CH 3",
    "value": "3"
  }
}

emergency (boolean)read only

Indicates emergency change, if true, or normal change, if false

emergency (boolean)
Boolean value which can have two possible values. The values are true and false.

approval_status (approval_status)read only

Lists approval statuses responsible for moving change from Pending Approval status to Approved/Rejected

approval_status (approval_status)
Lists approval statuses responsible for moving change from Pending Approval status to Approved/Rejected

Example 

{
  "approval_status": {
    "name": "Approved",
    "id": "234567890123456"
  }
}

notes_present (boolean)read only

Indicates if the change contains any notes

notes_present (boolean)
Boolean value which can have two possible values. The values are true and false.

deleted_time (datetime)read only

Indicates when the change request was sent to trash

deleted_time (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

workflow_instance_details (workflow_instance)read only

Indicates the workflow execution status

workflow_instance_details (workflow_instance)
Indicates the workflow execution status

Example 

{
  "workflow_instance_details": {
    "id": "36338920932885067",
    "status": {
      "name": "In Progress",
      "id": "6633543434595966"
    }
  }
}


$ curl -G <service domain|custom domain>/app/<portal>/api/v3/changes\
      -X GET\ 
      -H "Accept: application/vnd.manageengine.sdp.v3+json"\
      -H "Authorization: Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"\
      -H "Content-Type: application/x-www-form-urlencoded"\
      --data-urlencode input_data='{}'

// Deluge Sample script
url = "<service domain|custom domain>/app/<portal>/api/v3/changes";
headers = {"Accept":"application/vnd.manageengine.sdp.v3+json",
           "Content-Type": "application/x-www-form-urlencoded",
           "Authorization": "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"};
input_data = {};
params = {"input_data":input_data};           
response = invokeurl
[
    url: url
    type: GET
    parameters:params
    headers: headers
];
info response;

#Powershell version - 5.1
$url = "<service domain|custom domain>/app/<portal>/api/v3/changes"
$headers = @{ "Accept" = "application/vnd.manageengine.sdp.v3+json"
    "Authorization" = "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"
    "Content-Type" = "application/x-www-form-urlencoded"}
$input_data = @'{}'@
$data = @{ 'input_data' = $input_data}    
$response = Invoke-RestMethod -Uri $url -Method get -Body $data -Headers $headers 
$response

#Python version - 3.8
#This script requires requests module installed in python.
from urllib.error import HTTPError
from urllib.parse import urlencode
from urllib.request import urlopen,Request

url = "<service domain|custom domain>/app/<portal>/api/v3/changes"
headers ={"Accept": "application/vnd.manageengine.sdp.v3+json", 
          "Authorization" : "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx", 
          "Content-Type" : "application/x-www-form-urlencoded"}
input_data = '''{}'''       
url += "?" + urlencode({"input_data":input_data})
httprequest = Request(url, headers=headers)
try:
    with urlopen(httprequest) as response:
        print(response.read().decode())
except HTTPError as e:
    print(e.read().decode())

{
  "response_status": [
    {
      "status_code": 2000,
      "status": "success"
    }
  ],
  "changes": [
    {
      "template": {
        "inactive": false,
        "name": "test-name",
        "id": "1924965505586033"
      },
      "display_id": {
        "display_value": "CH 44",
        "value": "44"
      },
      "emergency": false,
      "description": "test-description",
      "change_type": {
        "color": "#ffffff",
        "pre_approved": false,
        "name": "test-name",
        "id": "2056305642655070"
      },
      "title": "test-title",
      "change_owner": {
        "email_id": "test@test.com",
        "cost_per_hour": 1343434.4333,
        "phone": "test-phone",
        "name": "Einstein",
        "mobile": "test-mobile",
        "id": "2209549077213490",
        "photo_url": "test-photo_url",
        "sms_mail_id": "test-sms_mail_id"
      },
      "urgency": {
        "name": "Urgent",
        "id": "2417492411519595"
      },
      "workflow_instance_details": {
        "id": "1962823710569268",
        "status": {
          "name": "In Progress",
          "id": "3452123479302930"
        }
      },
      "id": "1859624692473527",
      "change_requester": {
        "email_id": "lincoln@zmail.com",
        "is_technician": false,
        "sms_mail": "linc123@xys_sms.co",
        "phone": "test-phone",
        "name": "Lincoln",
        "mobile": "test-mobile",
        "id": "2451334730959688",
        "photo_url": "test-photo_url",
        "is_vip_user": false
      },
      "group": {
        "deleted": false,
        "name": "Hardware Problems",
        "id": "2023579893907353"
      },
      "created_time": {
        "display_value": "Nov 10, 2016 11:44 AM",
        "value": "1478758440000"
      },
      "item": {
        "name": "Install",
        "id": "1686887736957235"
      },
      "workflow": {
        "validated": false,
        "name": "test-name",
        "id": "1978299325330681"
      },
      "approval_status": {
        "name": "test-name",
        "id": "2105266780548568"
      },
      "change_manager": {
        "email_id": "test@test.com",
        "cost_per_hour": 1343434.4333,
        "phone": "test-phone",
        "name": "Einstein",
        "mobile": "test-mobile",
        "id": "2186370918474622",
        "photo_url": "test-photo_url",
        "sms_mail_id": "test-sms_mail_id"
      },
      "impact": {
        "name": "Affects Business",
        "id": "1724445741264630"
      },
      "retrospective": false,
      "delete_pre_template_tasks": false,
      "priority": {
        "color": "#ffffff",
        "name": "High",
        "id": "2397808401865502"
      },
      "scheduled_end_time": {
        "display_value": "Dec 11, 2017 12:19 PM",
        "value": "1512974940000"
      },
      "releases": {
        "display_id": {
          "display_value": "CH 44",
          "value": "44"
        },
        "id": "1835340614954232",
        "title": "test-title"
      },
      "site": {
        "deleted": false,
        "name": "Custom Site",
        "id": "2258496366874075"
      },
      "completed_time": null,
      "reason_for_change": {
        "name": "test-name",
        "id": "1487857248355675"
      },
      "stage": {
        "internal_name": "test-internal_name",
        "stage_index": 11,
        "name": "test-name",
        "id": "1730009360431441"
      },
      "udf_fields": {
        "udf_ref1": {
          "name": "test-name",
          "id": "2424024210107882"
        },
        "udf_boolean1": false,
        "udf_long1": "2015859966139417",
        "udf_date1": {
          "display_value": "Nov 10, 2016 11:44 AM",
          "value": "1478758440000"
        },
        "udf_double1": "test-udf_double1",
        "udf_char1": "test-udf_char1",
        "deptheadid": {
          "name": "test-name",
          "id": "1772916434008438"
        }
      },
      "comment": "test-comment",
      "risk": {
        "name": "test-name",
        "id": "2257909268685090"
      },
      "category": {
        "deleted": false,
        "name": "Software",
        "id": "2028157694682226"
      },
      "subcategory": {
        "name": "Adobe Reader",
        "id": "2437196587765037"
      },
      "deleted_time": null,
      "notes_present": false,
      "scheduled_start_time": {
        "display_value": "Jan 23, 2015 10:15 AM",
        "value": "1421988300000"
      },
      "status": {
        "internal_name": "test-internal_name",
        "stage": {
          "id": "1730009360431441"
        },
        "name": "test-name",
        "id": "2119671327610528"
      }
    }
  ],
  "list_info": {
    "row_count": 1,
    "start_index": 1,
    "search_criteria": [
      {
        "field": "title",
        "condition": "is",
        "value": "DB server upgrade"
      }
    ]
  }
}

Delete Change

This operation helps you to delete a change. 

Url

<service domain|custom domain>/app/<portal>/api/v3/changes/{change_id}


$ curl <service domain|custom domain>/app/<portal>/api/v3/changes/{change_id}\
      -X DELETE\ 
      -H "Accept: application/vnd.manageengine.sdp.v3+json"\
      -H "Authorization: Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"\
      -H "Content-Type: application/x-www-form-urlencoded"

// Deluge Sample script
url = "<service domain|custom domain>/app/<portal>/api/v3/changes/{change_id}";
headers = {"Accept":"application/vnd.manageengine.sdp.v3+json",
           "Content-Type": "application/x-www-form-urlencoded",
           "Authorization": "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"};
response = invokeurl
[
    url: url
    type: DELETE
    headers: headers
];
info response;

#Powershell version - 5.1
$url = "<service domain|custom domain>/app/<portal>/api/v3/changes/{change_id}"
$headers = @{ "Accept" = "application/vnd.manageengine.sdp.v3+json"
    "Authorization" = "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"
    "Content-Type" = "application/x-www-form-urlencoded"}
$response = Invoke-RestMethod -Uri $url -Method delete -Headers $headers
$response

#Python version - 3.10
from urllib.error import HTTPError
from urllib.request import urlopen,Request

url = "<service domain|custom domain>/app/<portal>/api/v3/changes/{change_id}"
headers ={"Accept": "application/vnd.manageengine.sdp.v3+json", 
          "Authorization" : "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx", 
          "Content-Type" : "application/x-www-form-urlencoded"}
httprequest = Request(url, headers=headers,method="DELETE")
try:
    with urlopen(httprequest) as response:
        print(response.read().decode())
except HTTPError as e:
    print(e.read().decode())

{
  "response_status": {
    "status_code": 2000,
    "status": "success"
  }
}