Frequently Asked Questions

This set of Frequently Asked Questions about ADManager Plus tries to answer your queries. Kindly mail us if you have any questions that remain unanswered.

• What is ADManager Plus?
• What Operating Systems / Platforms and Environments does ADManager Plus support?
• What is the difference between Free, Standard, and Professional Editions?
• How is ADManager Plus licensed?
• ADManager Plus runs in a web browser. Does that mean I can access it from anywhere?
• Do I need any prerequisite software to be installed before using ADManager Plus ?
• Can ADManager Plus work if DCOM is disabled on remote systems?
• Does ADManager Plus support multiple languages?
• Can I manage multiple Domains?
• Can I manage domains of different forest?
• What are the advantages of Bulk User Management compared to Active Directory Tools?
• What is a User Template? What is the advantage of using Template in Bulk User Creation?
• What are the advantages of Delegation through ADManager Plus?
• What is the difference between account disabled users and inactive users?
• What is the difference between account expired users and password expired users?

1. What is ADManager Plus?

ManageEngine ADManager Plus is an identity governance and administration (IGA) solution with capabilities like risk assessment and access certification for managing, governing, and securing identities. With ADManager Plus, you can:

• Provision identities in bulk across Active Directory, Microsft 365, and Google Workspace platforms.
• Assess and gain insights into the potential risk indicators in your Active Directory environment and mitigate them on the fly.
• Validate and certify users' access rights using automated campaigns.
• Orchestrate identity life cycle management across enterprise applications.
• Schedule, generate, view, and export reports on identities and other objects.
• Delegate tasks to help desk technicians based on customized help desk roles.
• Oversee and control delegated tasks with multi-level workflows and SLAs.
• Back up and recover identities and their mailboxes to combat data loss.

2. What Operating Systems / Platforms and Environments does ADManager Plus support?

Supported Operating Systems:

• Windows Server 2022
• Windows Server 2019
• Windows Server 2016
• Windows Server 2012 R2
• Windows Server 2012
• Windows 11
• Windows 10
• Windows 8.1
• Windows 8
• Windows 7

Supported Operating Systems:

• Windows Server 2012 and above
• Exchange Servers 2016 and above
• LCS 2005 RTM and 2005 SP1, OCS 2007 RTM and 2007 R2 RTM, Lync Server 2010 and 2013, Skype for Business Server 2015 and above
• Google Workspace
• Microsoft 365
• Network-attached storage (NAS)
  • NetApp Filer Data ONTAP 7.2 and above, NetApp Cluster Data ONTAP 8.2.1 and above
  • Isilon up to 9.4
  • Huawei OceanStor V5 series, Huawei OceanStor Dorado All-Flash Storage and Hybrid Flash Storage (V6 series)

Supported Environments:

• Active Directory based Windows 2000/2003/2008/2008 R2/2012/2012 R2/2016/2019/2022 Domain setup

Note: Windows Domain setup below Windows 2000 is not supported.

3. What is the difference between Free, Standard, and Professional Editions?

Refer to the comparison table

4(a). How is ADManager Plus licensed?

ADManager Plus is licensed on annual subscription based on the number of domains it would manage.

4(b). Is it necessary to buy separate licenses for child domains?

Yes, it is necessary to purchase separate licenses for child domains.

4(c). Can I buy a consolidated license for an AD forest?

There is no option to buy a forest-based license. It is mandatory to buy licenses for individual domains you need to manage in a forest.

4(d). Is there any restriction on the number of objects in an AD domain?

There is absolutely no restriction on the number of objects (users/computers/groups) in a domain.

4(e). I have a domain spread over geographical locations, can I purchase one license and use it on all locations?

No. If you purchase a license, it can be installed in only one machine. Therefore, a single license for the above scenario will not work out.

4(f). How is ADManager Plus' Backup and Recovery add-on licensed?

The Backup and Recovery add-on license is based on the number of enabled AD users and Google Workspace user objects you wish to back up. For example, if you've purchased the add-on for 500 users, you can back up 500 enabled AD users and 500 Google Workspace users. To learn more about this add-on, click here.

Click here to read ADManager Plus licensing FAQs.

5. ADManager Plus runs in a web browser. Does that mean I can access it from anywhere?

Yes, you can connect to the ADManager Plus from any machine on the network through a web browser.

6. Do I need any prerequisite software to be installed before using ADManager Plus?

No, ADManager Plus do not require any prerequisite software to be installed.

7. Can ADManager Plus work if DCOM is disabled on remote systems?

Yes, ADManager Plus does not use the DCOM service to perform the tasks.

8. Does ADManager Plus support multiple languages?

Yes. In addition to English, ADManager Plus also supports Italian, Dutch, Chinese (Traditional and Simplified), Japanese, French, German, Spanish, Korean, Turkish, Hebrew, and Arabic languages.

9. Can I manage multiple Domains?

During startup, ADManager Plus adds all the domains that it could resolve. You can also add Domains manually by clicking the Domain Settings link in the client.

10. Can I manage domains of different forest?

Yes, you can add domains belonging to different forests.

11. What are the advantages of Bulk User Management compared to Active Directory Tools?

The following are the advantages over Active Directory tools:

1. Can create multiple users simultaneously.
2. Can modify all the properties including Exchange and Terminal Services properties for multiple users.
3. Web-based management.

12. What is a User Template? What is the advantage of using Template in Bulk User Creation?

A user template contains the values of the user attributes defined in it. When you want to create user accounts with similar privileges and permissions, you can create a template with the common attributes and just change the values that differ, say the logon name, display name, etc. This saves your time and helps avoid any possible errors.

13. What are the advantages of Delegation through ADManager Plus?

The following are the advantages:

1. Delegate tasks to non-administrators, such as help desk technicians, with appropriate authentication and authorization controls to reduce the AD admin's workload.
2. Provide role-based access to ensure that users have only the necessary permissions.
3. Automate routine AD tasks to reduce the manual effort.
4. Centralized control of delegation and allow customizable workflows, simplifying administrative processes.

14. What is the difference between account disabled users and inactive users?

The user accounts that are disabled by the administrator are termed as account disabled users. They do not have login permissions in the domain. Inactive users are those who have login permissions in the domain, but have not logged on to the domain for the specified period.

15. What is the difference between account expired users and password expired users?

The account expired users are those whose user account has become invalid. This may happen in cases where a temporary account is created for a specific period beyond which the account expires.

The Password expired users are those who are not able to use their account as their password has expired. As a security policy, the users might be required to change the password within a specified period after which they may not be able to login using their old password. The password has to be reset for the user to login again.

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