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ManageEngine® Password Manager Pro Upgrade Packs Download

The latest PMP version is (). If you are using an earlier version, you need to apply upgrade pack. (Steps to upgrade | How do I find my build number?).

Click here to know about migrating Password Manager Pro from 32-bit to the 64-bit architecture
To learn more about our release lifecycle and the EOS (end of support) dates for our older versions, refer to this page.

Download Upgrade Pack | Minor release ()

Note: We strongly recommend you to take backups before upgrading. This helps you prevent accidental loss of data.
Looking for a comprehensive solution that can do much more than privileged password management? Here is our complete suite of privileged access management, ManageEngine PAM360. Click here to migrate.

 

From 12300 / 12310 / 12320 / 12330 / 12340 / 12350 to 12400

SHA256 Checksum:
538d457dbd578b141a6947cbabf9ca65653df723c36c521cb2378b3c5122edcd
download-icon Upgrade Pack download-icon Direct Installation

The .ppm file can be applied to the secondary Pasword Manager Pro server without reconfiguring high availability - as per the below-tabulated scenarios only:

HA Architecture Type Support to apply the .ppm file on the secondary Password Manager Pro server without reconfiguring high availability
PGSQL MS SQL
Failover Service (FOS) NA  
High Availability (HA)    
Read-Only Server (RO)   NA

From 12200 / 12210 / 12211 / 12220 / 12230 to 12300

SHA256 Checksum:
c2cf9bdc3128693d804daed7ffb3b420d20c82b05bfa49fc3d6c18c58cd8f662
download-icon Upgrade Pack download-icon Direct Installation

Note:

If you have configured HA for your Password Manager Pro instance, your primary and secondary servers should be of similar versions. For example, if you are upgrading to 12300, you should concurrently reconfigure HA and set up a fresh secondary instance that runs on 12300. Also, the software architectures of the primary and secondary servers should be the same, i.e., either both 32-bit or both 64-bit.

From 12100 / 12101 / 12110 / 12120 / 12121 / 12122 / 12123 / 12124 to 12200

SHA256 Checksum:
f64f81ca76c51dd01d8e92c3e1aff83bda67b1e75ec65e8661719280ded41a0e
download-icon Upgrade Pack download-icon Direct Installation

Note:

  • If you have configured HA for your Password Manager Pro instance, your primary and secondary servers should be of similar versions. For example, if you are upgrading to 12200, you should concurrently reconfigure HA and set up a fresh secondary instance that runs on 12200. Also, the software architectures of the primary and secondary servers should be the same, i.e., either both 32-bit or both 64-bit.
  • If you are using Jira Service Desk as the Ticketing System, this upgrade pack will disable the integration and completely delete the integration data. You will have to reconfigure the ticketing system all again. Hence, please do not forget to back up the advanced configurations in the form of screenshots for future reference.
  • Also, if you are using Microsoft NTLM SSO as the primary authentication method, it will no longer work after this update. From now on, Active Directory authentication will be your primary authentication method.

From 12000 / 12001 / 12002 / 12003 / 12004 / 12005 / 12006 / 12007 to 12100

SHA256 Checksum:
6120076880b74a4b6a5db42cacf55a31c5b12d7d083920848b795fa461b3b5a1
download-icon Upgrade Pack download-icon Direct Installation

Note:

  • If you have configured HA for your Password Manager Pro instance, your primary and secondary servers should be of similar versions. For example, if you are upgrading to 12100, you should concurrently reconfigure HA and set up a fresh secondary instance that runs on 12100. Also, the software architectures of the primary and secondary servers should be the same, i.e., either both 32-bit or both 64-bit.
  • If you are using Dropbox for cloud storage, this upgrade will delete auth tokens, and you will have to reconfigure PMP storage in Dropbox.

From 11300 / 11301 to 12000

SHA256 Checksum:
87fb9789292d23a7c44dcf4a2782b6ae51589b418a80030dd39ebd0076e1d1bd
download-icon Upgrade Pack download-icon Direct Installation

Note: If you have configured HA for your Password Manager Pro instance, your primary and secondary servers should be of similar versions. For example, if you are upgrading to 12000, you should concurrently reconfigure HA and set up a fresh secondary instance that runs on 12000. Also, the software architectures of the primary and secondary servers should be the same, i.e., either both 32-bit or both 64-bit.

From 11200 / 11201 to 11300

SHA256 Checksum:
2d0837e54c37c6ff5547151cec7c85eb5614bd6f8f99b74cf14f033408c936b1
download-icon Upgrade Pack download-icon Direct Installation

From 11100 / 11101 / 11102 / 11103 / 11104 to 11200

SHA256 Checksum:
9a4a4902d449fed06ef6435f122444ef34cddac70cdbb0bb7fd9d40faf331dd2
download-icon Upgrade Pack download-icon Direct Installation

Note: If your current Ticketing System is ServiceDesk Plus On-Premises or ServiceDesk Plus Cloud, this upgrade pack will disable the integration and delete the complete integration data. You will have to reconfigure the ticketing system again. So, make sure you have a backup of the advanced configurations in the form of screenshots for reference purposes.

From 11000/11001/11002/11003/11004 to 11100

SHA256 Checksum:
2a16f9e8ed325d77d8fa12727dd031fdb13d365bbf2e15fdf5f4d1088a57f5d2
download-icon Upgrade Pack download-icon Direct Installation

From 10500/10501 to 11000

SHA256 Checksum:
bbe312d053fcf5ea5e6b15f73725e40272dbe40e1f1f1dc6e4bd0d5ec3fc4a9f
download-icon Upgrade Pack download-icon Direct Installation

From 10400/10401/10402/10403/10404/10405/10406 to 10500

SHA256 Checksum:
9772fc552cd59263b4d15a062005dd63f211770112bb62de18cdad6358354d78
download-icon Upgrade Pack download-icon Direct Installation

Note: Please note that the 10500 upgrade pack does not support the MySQL database.

From 10300/10301/10302 to 10400

SHA256 Checksum:
43ac604f95d603d2b2817a347235990c39b2872bc33bd6d56ff8d765788eea05
download-icon Upgrade Pack

From 10200 to 10300

SHA256 Checksum:
b32d869a8bddbb947f3500820a4338b220eda02f4876a4f941ab0416c0d22ab2
download-icon Upgrade Pack

From 10100/10101/10102/10103/10104 to 10200

SHA256 Checksum:
4b07bcaba648d3321e3b257e54439d3815318e4e32854d6cd74c2418e8b3193d
download-icon Upgrade Pack download-icon Direct Installation

From 10000/10001 to 10100

SHA256 Checksum:
8b62023350288428fbe03e77e597811e7204b5711b6f9ee7e80dc8d338974779
download-icon Upgrade Pack download-icon Direct Installation

From 9900/9901 to 10000

SHA256 Checksum:
933f364f677aa4d49dad3d0c107c824a48770f5e4654cd1c8d285dd93a90df85
download-icon Upgrade Pack download-icon Direct Installation

From 9800/9801/9802/9803 to 9900

SHA256 Checksum:
bdfbbf7e3f7446daef61ad58ff62958162f3ffe4f826b2f172913f66125973c9
download-icon Upgrade Pack download-icon Direct Installation

From 9700/9701/9702 to 9800

SHA256 Checksum:
07402223f7d4d9fd19a2ed26c3b46e7770bcc904efa21011f26b40a0a71724de
download-icon Upgrade Pack

Note: If you're a customer who has directly purchased and installed Password Manager Pro build 9700 on a Linux server in your environment, carry out the following steps before applying the 9701 upgrade pack.

  • To upgrade to 9701, Password Manager Pro's Update Manager service file needs to be replaced with a new file. Click here to download the new UpdateManager.sh file.
  • Navigate to /bin directory and replace the existing UpdateManager.sh file with the newly downloaded file. Now, you can continue to apply the upgrade pack.

From 9600/9601 to 9700

SHA256 Checksum:
56967818db49c75fad206030c4feac1f086a567ec12f42ee6387a89f80e9f3fd
download-icon Upgrade Pack

Note: If you're using PostgreSQL as backend, note that upgrading to 9700 will remove the currently used PostgreSQL credentials from the database configuration file. Upon removing this superuser account, Password Manager Pro will automatically create another database account with minimal privileges, add the credentials to the file, and use them to launch database connections henceforth. As a precaution, it is therefore recommended to note down the current PostgreSQL credentials from the database_params.conf before upgrading since the credentials will be completely erased from the file. However, this action will not deactivate or delete the superuser database account in any way.

From 9500/9501/9502 to 9600

SHA256 Checksum:
59300868ee3fe52cb1fad428c66b168c1d9bd9f895b8f96720e0d9d392f41663
download-icon Upgrade Pack

From 9400/9401/9402 to 9500

SHA256 Checksum:
005505632550207b813c968732fb15b08b02073e319a94b4affbae8d54f66823
download-icon Upgrade Pack

From 9300 to 9400

SHA256 Checksum:
4966d0be77e949e76d9e5de5c6d9da5483fa260f8f1ac0218620e11e2c67a600
download-icon Upgrade Pack

From 9200 to 9300

SHA256 Checksum:
d36805f83e970c76e7b8b1593b34ceafa6b0f18e1f326c66dd16823a2e4b25c3
download-icon Upgrade Pack

From 9100/9101 to 9200

SHA256 Checksum:
a571123d0e002db9fb5b38a7cad1a8a8ca673e2117347522b82228166cc68058
download-icon Upgrade Pack

From 9000/9001/9002/9003 to 9100

SHA256 Checksum:
29d9653e42545849e2f049d1e5e8d4344c30199131304addd1a820a70f99769d
download-icon Upgrade Pack

From 8700/8701/8702/8703/8704 to 9000

download-icon Upgrade Pack

From 8600/8601/8602/8603/8604 to 8700

download-icon Upgrade Pack

From 8500/8501/8502/8503/8504/8505 to 8600

MD5SUM:
a03fc341ca346b1a578a7076230dae65
download-icon Upgrade Pack

Note: Upgrading to 8600 will take a little longer than usual, since the upgrade pack includes PostgreSQL migration from v9.2.4 to v9.5.3

From 8400/8401/8402/8403/8404 to 8500

download-icon Upgrade Pack

From 8300/8301/8302/8303 to 8400

download-icon Upgrade Pack

From 8200 to 8300

download-icon Upgrade Pack

From 8100/8101/8102 to 8200

download-icon Upgrade Pack

From 8000/8001 to 8100

download-icon Upgrade Pack

From 7600 to 8000

download-icon Upgrade Pack

From 8000 and all earlier versions contact support

Upgrade Pack Instructions based on Operating Systems

If you have Password Manager Pro configured in the secondary server(s) of your environment, refer to this section before proceeding with the upgrade pack steps given below.

1. Windows

Prerequisites

  1. Stop the Password Manager Pro service and exit the tray icon.
    Note: If you store the 'database_params.conf' file in a different location, copy the file back to the original location, i.e., '<Password Manager Pro Installation Folder>/conf/', before performing the upgrade.
  2. Shutdown the Password Manager Pro service - both primary and secondary, if running (Not applicable for Read-Only servers).
    Notes:
    • If you are using PostgreSQL as the database, ensure that the Postgres process is not running in the task manager.
    • If you are using MSSQL as the database, ensure that the OpenJDK/Zulu platform process is not running in the task manager.
  3. Perform a backup of the entire Password Manager Pro installation folder, and store it someplace safe. You can revert to this copy in case of an upgrade failure with your settings intact. Additionally, take a backup of the Password Manager Pro database.
    Note: If you are using MSSQL as the database, perform a database backup using the SQL studio.
  4. If you are currently using versions 8300 and above, follow these prerequisite steps before applying the upgrade packs.

Steps Required

  1. To start with, right-click the Command Prompt and select 'run as administrator'.
  2. Navigate to the '<Password Manager Pro Installation Folder>/bin' directory and execute 'UpdateManager.bat'.
    • During MS SQL server configuration for the Password Manager Pro database, if you have opted for 'Windows Authentication,' start the command prompt using the service account with which the Password Manager Pro service has been configured to connect to the SQL server (i.e., instead of running as administrator, run as the service account).
    • To identify whether a service account is used or an SQL account is used, navigate to <Password Manager Pro Installation Folder>/conf directory and open the database_params.conf file. If you do not find a username and password in the file, then Password Manager Pro is using Windows Authentication, and therefore you need to run the command prompt with service account privilege.
    Update manager
  3. Click Browse and select the .ppm file that you downloaded from the ManageEngine Password Manager Pro Upgrade Pack section.
  4. As a part of patch integrity verification from Password Manager Pro build 12000 onwards, Password Manager Pro requires an SSL certificate to complete the upgrade process. Password Manager Pro will automatically import this certificate during the upgrade. In case, if the automatic import does not happen, you will be prompted to manually add the SSL certificate. Download the relevant SSL certificate using the links below:
    1. For upgrade packs up to 12400, click here.
    2. For upgrade pack after 12400, click here.
  5. In this case, when the Import Certificate pop-up opens, click Browse and Import the SSL certificate you downloaded from the above step.
    6. Import certificate
  6. Click Install in the Update Manager window to begin the upgrade process. Please note that importing the SSL certificate is mandatory while upgrading Password Manager Pro from version 11.3 to 12.0 However, this is a one-time operation and you need not repeat the process during the next version upgrade.
  7. To apply multiple upgrade packs, do the following for each upgrade; exit the Update Manager, start & stop the Password Manager Pro service once, and execute the above steps 1, 2, and 3.
  8. Once you have finished applying the upgrade packs, start the Password Manager Pro service.

2. Linux

Prerequisites

  1. Stop the Password Manager Pro service using the command /etc/init.d/pmp-service stop.
    Note: In case you store the 'database_params.conf' file at a different location, copy the file back to the original location (i.e., <Password Manager Pro Installation Folder>/conf/ ) before performing the upgrade.
  2. Shutdown the Password Manager Pro service - both primary and secondary, if running (Not applicable for Read-Only servers).
    Note: If you are using PostgreSQL as the database, ensure that the Postgres process is not running in the task manager.
  3. Perform a backup of the entire Password Manager Pro installation folder and store it in some other location. In case something goes wrong with the upgrade, you can revert to this copy with your settings intact. Additionally, take a backup of the Password Manager Pro database.
    Note: If you are using MS SQL as the database, perform a database backup using the SQL studio.
  4. If you are currently using versions 8300 and above, follow these prerequisite steps before applying the upgrade packs.

Steps Required

  1. Navigate to <Password Manager Pro Installation Folder>/bin directory using the terminal.
  2. Execute the command sh UpdateManager.sh -c (This will run the Update Manager in CLI mode)
  3. Now, press i to install and supply the full path of the upgrade package that you have downloaded from ManageEngine Password Manager Pro Upgrade Pack section.
  4. As a part of patch integrity verification from Password Manager Pro build 12000 onwards, Password Manager Pro requires an SSL certificate to complete the upgrade process. Password Manager Pro will automatically import this certificate during the upgrade. In case, if the automatic import does not happen, you will be prompted to manually add the SSL certificate. Download the relevant SSL certificate using the links below:
    1. For upgrade packs up to 12400, click here.
    2. For upgrade pack after 12400, click here.
  5. Enter the SSL certificate's absolute path when prompted. Once the certificate is imported successfully, wait for the upgrade to complete until the message "Service Pack applied successfully" is displayed.
    Please note that the SSL certificate import is a one-time operation, and you need not repeat the process during the next version upgrade.
  6. To apply multiple upgrade packs, do the following for each upgrade; exit the Update Manager, start & stop the Password Manager Pro service once, and execute the above steps 1, 2, and 3.
  7. After applying the upgrade packs, start the Password Manager Pro service.

Applying the Password Manager Pro Upgrade Packs Based on Secondary Server Configurations

Read-Only Server - PostgreSQL Failover Service (FOS) High Availability - MSSQL High Availability - PostgreSQL

1. Read-Only Server - PostgreSQL

  1. Ensure that the Read-Only servers are up and running.
  2. Apply the PPM file in the primary server using the above instructions based on your operating system.
  3. Post applying the PPM in the primary server, log in to the Read-Only server(s) and verify for the updated build version in the About to ensure a proper database update.
    Note: The above steps only update the Read-Only server database and do not have any changes in the Password Manager Pro application setup. To upgrade the Password Manager Pro application in the Read-Only server to the recent version, apply the PPM in all available Read-Only servers.
  4. Now, stop all the Read-Only server(s) and start the primary server.
  5. Apply the PPM file one by one in all the available Read-Only server(s) using the above instructions based on your operating system and start all the Read-Only server(s).
  6. Now, you have successfully upgraded to the latest version of Password Manager Pro configured with the Read-Only server(s) setup.

2. Failover Service - MSSQL

For the secondary instance configured as a failover service, check if the existing .ppm file can be applied to your newer version from the ManageEngine Password Manager Pro Upgrade Pack section. If the secondary .ppm file is applicable, please follow the instruction and proceed. Else, you will have to reconfigure a fresh failover service in the secondary instance by following the deactivation steps given below the upgrade steps.

  1. Stop the secondary server as it needs to be in an inactive state and the primary server.
  2. Apply the PPM file to the primary server and then to the secondary using the above instructions based on your operating system.
  3. Now, start the Password Manager Pro primary and secondary servers.

Deactivating the Failover Service

You can deactivate the failover service either from the primary or the secondary server by following the below steps:

  1. Open a command prompt in any of the servers.
  2. Navigate to <Password Manager Pro Installation Folder>\bin directory.
  3. Execute the command: UninstallFOS.bat.
  4. Now, uninstall the Password Manager Pro application entirely from the other servers.

To reconfigure a failover service and set up a fresh secondary instance of Password Manager Pro, follow the steps given in the help guide: FOS.

3. High Availability - MSSQL

For the secondary instance, check if the existing .ppm file can be applied to your newer version from the ManageEngine Password Manager Pro Upgrade Pack section. If the secondary .ppm file is applicable, please follow the instruction and proceed. Else, you will have to reconfigure or reinstall High Availability in the secondary instance by following the prerequisites given below the upgrade instructions.

  1. Apply the PPM file in the primary server and the secondary server using the above instructions based on your operating system.
  2. Now, check the replication status in the primary server in (local publication >> view synchronization status), and it should be shown as below.
  3. Now, start the Password Manager Pro secondary and the primary servers.

Prerequisites for Reconfiguring High Availability

To reconfigure a new High Availability instance, delete the replication data related to 'Subscriptions' and Publications', and disable 'Publishing and Distribution'. To do so, log in to MS SQL Server Management Studio and delete the following files/folders as explained below: (Skip these steps if High Availability is not configured).

  1. Deleting Subscription
    Navigate to Replication >> Local Publications >> <Name of Password Manager Pro database:PMP-HA>. You will see a file with <Password Manager Pro server name>:<Name of Password Manager Pro database>. Right-click the file and press 'Delete' in the menu.
  2. Deleting Publication
    Navigate to Replication >> Local Publications >> <Name of Password Manager Pro database:PMP-HA>. Right-click the folder <Name of Password Manager Pro database: Password Manager Pro-HA> and press 'Delete' in the menu.
  3. Disabling Publishing Distribution
    Now, right-click the 'Replication' folder and click the option 'Disable Publishing and Distribution'. Further, proceed with the configuration steps given in the help guide to reconfigure the High Availability.

4. High Availability - PostgreSQL

For the secondary instance, check if the existing .ppm file can be applied to your newer version from the ManageEngine Password Manager Pro Upgrade Pack section. If the secondary .ppm file is applicable, apply the PPM file in the primary server and the secondary server using the above instructions based on your operating system. Else, you will have to reconfigure or reinstall High Availability in the secondary instance.

To reconfigure High Availability and set up a fresh secondary instance of Password Manager Pro, follow the steps given in the help guide: PostgreSQL.

For more assistance, please get in touch with our Support team @ Password Manager Pro-support@manageengine.com.

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