id (long)
Unique identifier to identify the delegation action
id (long)
Numerical digits which are considered to have larger values.
Example
module (module)
No Description
for_technician (JSONObject)
Used to define backup technician for tickets
show attribute
for_technician (JSONObject)
Used to define backup technician for tickets
Example
{
"for_technician": {
"backup_technician": {
"email_id": "sample_user_2@test.com",
"is_technician": true,
"name": "user_2",
"id": "2337000000170001",
"first_name": "user_2"
},
"tech_delegation_option": {
"name": "ASSIGNED_TO_USER",
"id": "2337000000131011"
}
}
}
tech_delegation_option (delegation_option)
Indicates the delegation option selected for backup_technician. Available options are 1.NO_ACTION 2.ASSIGNED_TO_USER 3.APPLY_GLOBAL 4.UNASSIGNED
tech_delegation_option (delegation_option)
Indicates the delegation option selected for backup_technician.
Example
{
"tech_delegation_option": {
"name": "ASSIGNED_TO_USER",
"id": "2337000000131011"
}
}
backup_technician (technician)
Indicates the technician assigned as a backup for another technician who is on leave. Will be applicable only if the tech_delegation_option is set to ASSIGNED_TO_USER
backup_technician (technician)
Indicates the technician assigned as a backup for another technician who is on leave.
Example
{
"backup_technician": {
"email_id": "test_2@test.com",
"name": "sample_user_2",
"id": "100000000000040923"
}
}
for_approval (JSONObject)
Used to define backup for upcoming approvals
show attribute
for_approval (JSONObject)
Used to define backup for upcoming approvals
Example
{
"for_approval": {
"backup_approver": {
"name": "Reporting To",
"id": "2337000000091155"
},
"approval_delegation_option": {
"name": "ASSIGNED_TO_ROLE",
"id": "2337000000131014"
}
}
}
approval_delegation_option (delegation_option)
Indicates the delegation option selected for backup_approver. Available options are 1.NO_ACTION 2.ASSIGNED_TO_USER 3.ASSIGNED_TO_ROLE 4.APPLY_GLOBAL
approval_delegation_option (delegation_option)
Indicates the delegation option selected for backup_approver.
Example
{
"approval_delegation_option": {
"name": "ASSIGNED_TO_USER",
"id": "2337000000131011"
}
}
backup_approver (JSONObject)
Indicates the user assigned as a backup for another user who is on leave. Will be applicable only if the approval_delegation_option is set to ASSIGNED_TO_USER or ASSIGNED_TO_ROLE
backup_approver (JSONObject)
Indicates the user assigned as a backup for another user who is on leave.
Example
{
"backup_approver": {
"name": "Reporting To",
"id": "100000000000050628"
}
}
created_by (user)read only
Denotes the user who configure the backup
created_by (user)
Denotes the user who configure the backup
created_on (datetime)read only
Indicates the time when the backup information was added
created_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.
value : The time in long format (No. of milliseconds from Jan 1, 1970 ).
display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.
More Attributes Expand all
updated_by (user)read only
Denotes the user who recently updated the backup configurations.
updated_by (user)
Denotes the user who recently updated the backup configurations.
updated_on (datetime)read only
Indicates the recent updated time of the backup configuration
updated_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.
value : The time in long format (No. of milliseconds from Jan 1, 1970 ).
display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.