Integrate ADManager Plus with ITSM and help desk tools

ITSM and help desk tools help align your business processes with your goals. They help streamline customer service and improve the delivery of IT services by tracking, prioritizing and resolving them efficiently. However, these tools can be complex if not integrated with your existing systems.

By integrating ITSM and help desk tools with ADManager Plus, administrators can track IT tickets and take the appropriate action without delay. This integration eliminates the need to login to multiple tools to resolve an IT ticket.

Featured integrations with ADManager Plus

• ServiceDesk Plus
• ServiceNow
• Zendesk
• Jira
• ServiceDesk Plus Cloud
• ADSelfService Plus

ServiceDesk Plus

ServiceDesk Plus, the integrated help desk and asset management software helps IT teams effectively manage IT tickets. After configuring the required settings in both ServiceDesk Plus and ADManager Plus, administrators can effortlessly perform AD management tasks from ServiceDesk Plus. With this integration, the following AD management actions can be performed from ServiceDesk Plus:

• Create and delete AD user accounts.
• Reset users passwords.
• Enable, disable, and unlock user accounts.
• Modify user department information and managers.
• Alter group membership details by adding or removing user accounts from groups.
• Set or remove folder permissions.

ServiceNow

ServiceNow offers an ITSM tool that makes it easy for users to submit and track IT requests. After integrating ServiceNow with ADManager Plus, administrators can perform the following AD management actions from ServiceNow:

• Reset AD user passwords.
• Enable, disable, and unlock user accounts.
• Alter group membership details by adding or removing user accounts from groups.
• Set or remove folder permissions.

Zendesk

Zendesk's ticket system helps organizations track, prioritize, and solve customer support tickets. After integrating Zendesk with ADManager Plus, help desk technicians can perform the following AD management tasks from Zendesk:

• Simultaneously create user accounts in AD, Microsoft 365, Exchange Server, Skype for Business, and Google Workspace.
• Reset user passwords.
• Enable, disable, and unlock user accounts.
• Delete AD user accounts.

Jira

Jira is a software used for help desk management and issue tracking. Integrating ADManager Plus with Jira will empower technicians to perform critical Identity and access management tasks like these and more, within the Jira console:

• Reset user AD passwords, without having to struggle with AD admin center or PowerShell scripting.
• Reset users passwords.
• Expedited user account management with options to manage group memberships and enable or disable user accounts when tickets are raised.

ServiceDesk Plus Cloud

ServiceDesk Plus Cloud is a cloud-based help desk solution with an integrated asset management. When integrated with ADManager Plus, it can also be used by help desk technicians to perform critical identity management tasks like these and more from the ServiceDesk Plus Cloud console:

• One-step user provisioning across AD, Microsoft 365, Exchange and Google Workspace, etc. via templates.
• Enable or disable user accounts, when tickets are raised, in a few clicks.
• Enable help desk technicians to reset user AD passwords from within their ServiceDesk Plus Cloud consoles.

ADSelfService Plus

ADManager Plus integrates with ADSelfService Plus, ManageEngine's identity security solution. By enabling the self-service approval workflow feature in ADSelfService Plus, organizations can route self-service requests from end users to technicians via ADManager Plus. After approval from the IT help desk, all self-service requests are updated in the AD.

Integrating ADManager Plus with ADSelfService Plus allows end users to raise self-service requests to:

• Reset users passwords.
• Unlock AD user accounts.
• Update personal information in AD.
• Subscribe to mail groups.

Featured links

Need Features? Tell Us
If you want to see additional features implemented in ADManager Plus, we would love to hear. Click here to continue