Adding ManageEngine ITOM solution

• Log into your Log360 Cloud dashboard.
• Navigate to Settings -> Configuration Settings -> Log source configuration -> Applications tab.
• From the right pane, click on the General Applications tab to view the list of applications being monitored.
• To add a new application, click on Add General Applications.

• Select ManageEngine ITOM solution from the Application Type drop down box.
• Expand the list by clicking the "+" icon to add a new device.
• Choose from the drop-down menu to add Configured devices, Workgroup devices, domain devices, etc.

• To add new devices manually, click on Configure Manually and enter Log Source.

• Click on Select and Add to add the log source.
• Use the Select Agent dropdown to select the device that is the agent to which the logs will be forwarded.
• The applications will now be added for monitoring.

Configuring ManageEngine OpManager

The following are the steps to configure ManageEngine OpManager.

1. Login to OpManager.
2. Navigate to Settings -> Notifications.
3. Click Add.

Profile Type

Select Syslog Profile and enter the following details.

• Destination Host - IP address or host name of the Log360 Cloud Agent server.
• Destination Port - Any port that the Log360 Cloud Agent server is listening to.
• Severity and Facility must be the default values i.e. $severity and kernel.

For Log360 Cloud to parse logs from OpManager, the message variables in the syslog profile of OpManager should be entered in the following format:

Mandatory message variables

• ALARM_MESSAGE:$message
• ALARM_ID:$alarmid
• ALARM_CODE:$alarmid

Other important message variables

• ALARM_SOURCE:$displayName
• ALARM_CATEGORY:$category
• ALARM_SEVERITY:$stringseverity
• ALARM_TRIGGER_TIME:$strModTime
• ALARM_EVENT_TYPE:$eventType
• Entity: $entity
• Last Polled Value: $lastPolledValue
4. Click Next.

Criteria

• Click on the Criteria check-box.
• Enable the notification for all severities and click Next.

Device Selection

• Select the By Device option and select all the devices listed under Remaining Devices and click Next.

Schedule

• You don't have to configure anything in this section. Click Next.

Preview

• Enter a profile name and click Save.

Note: If the same machine is running two or more ManageEngine products, ensure the following:

• The ports used by the products are unique.
• The Log360 Cloud port receiving logs from OpManager and Password Manager Pro is not used by other ManageEngine products.