Technician Management

This page describes the various steps involved in managing technicians in Log360 Cloud MSSP.

To manage technicians in Log360 Cloud MSSP, navigate to Settings → Admin → Admin Settings → Technician Management.

1. Adding a new technician
2. Enabling/Disabling an existing technician
3. Unconfirmed technician
4. Requested technician

1. Adding a new technician

To add a technician in Log360 Cloud MSSP,

• Click on Add New Technician located at the top-right corner.

  

The Technician Management page will be displayed.

• Enter the Email address.
• Choose the Access Role from the drop-down list.
• You can click MSSP Admin - Administrators will have all the privileges.

  

• Click Add.
• You can choose MSP Operator - Operators will have fewer privileges.

  

• Use Select Clients to add clients from the drop-down menu.

  

• Click on Add.
• An invitation to join will be sent to this email address.

2. Enabling/Disabling an existing technician

Disabling a technician:

• Click located under the Action column for that particular technician.
• A Confirm Action dialog box will be displayed, click Yes.
• The technician will be disabled.

To disable multiple technicians in Log360 Cloud,

• Click on the checkbox for each technician.
• Click on Manage located above the Action column and click on Disable from the drop-down list.
• The selected technicians will be disabled.

To disable all the technicians in Log360 Cloud,

• Click on the checkbox located below the search icon next to the Action column. All the technicians will be selected.
• Click on Manage located above the Action column and click on Disable from the drop-down list. All technicians will be disabled.

Viewing disabled technicians:

To view disabled technicians go to Category located at the top-left corner in the Technician Management page and select Disabled technicians from the drop-down list. All the disabled technicians will be displayed.

Enabling a technician:

• Click located under the Action column for that particular technician.
• A Confirm Action dialog box will be displayed, click Yes.
• The technician will be enabled.

To enable multiple technicians in Log360 Cloud,

• Click on the checkbox for each technician.
• Click on Manage located above the Action column and click on Enable from the drop-down list.
• The selected technicians will be enabled.

To enable all the technicians in Log360 Cloud,

• Click on the checkbox located below the search icon next to the Action column. All the technicians will be selected.
• Click on Manage located above the Action column and click on Enable from the drop-down list.
• All the technicians will be enabled.

Viewing enabled technicians:

To view enabled technicians, go to Category located at the top-left corner in the Technician management page and select Enabled technicians from the drop-down list. All the enabled technicians will be displayed.

3. Re-inviting a technician or deleting invitations

To re-invite or delete a technician's invitation in Log360 Cloud, go to Category located at the top-left corner in the Technician Management page and select Unconfirmed Technicians from the drop-down list. All the unconfirmed technicians will be displayed.

Re-invite a technician:

• Click re-invite located under the Action column for that particular technician.
• A Confirm Action dialog box will be displayed, click Yes.
• The technician will be re-invited.

To re-invite multiple technicians in Log360 Cloud MSSP,

• Click on the checkbox for each technician.
• Click on Manage located above the Action column and click on Re-invite Technician from the drop-down list.
• The selected technicians will be re-invited.

To re-invite all the technicians in Log360 Cloud MSSP,

• Click on the checkbox located below the search icon next to the Action column. All the technicians will be selected.
• Click on Manage located above the Action column and click on Re-invite Technician from the drop-down list.
• All the technicians will be re-invited.

Delete a technician's invitation:

• Click delete icon located under the Action column for that particular technician.
• A Confirm Action dialog box will be displayed, click Yes.
• The technicianr's invitation will be deleted.

To delete invitations sent to multiple technicians in Log360 Cloud,

• Click on the checkbox for each technician.
• Click on Manage located above the Action column and click on Delete Invitation from the drop-down list.
• Invitations sent to the selected technicians will be deleted.

To delete invitations sent to all the technicians in Log360 Cloud,

• Click on the checkbox located below the search icon next to the Action column. All the technicians will be selected.
• Click on Manage located above the Action column and click on Delete Invitation from the drop-down list.
• Invitations sent to all the technicians will be deleted.

4. Accepting and rejecting technician requests

To accept or delete a technician's request in Log360 Cloud, go to Category located at the top-left corner in the Technician management page and select Requested technicians from the drop-down list. All the requested technicians will be displayed.

Accept a technician's request:

• Click on the accept request located under the Action column for that particular technician.
• In the Add Technician dialog box displayed, enter the Email address.
• Choose the Access Role from the drop-down list.
• Click on Save.
• The technician's request will be accepted and the technician will be added.

Reject a technician's request:

• Click the reject request icon located under the Action column for that particular technician.
• The technician's request will be rejected.

To reject requests sent by multiple technicians in Log360 Cloud MSSP,

• Click on the checkbox for each technician.
• Click on Manage located above the Action column and click on Reject request from the drop-down list.
• Requests sent by the selected technicians will be rejected.

To reject requests sent by all the technicians in Log360 Cloud MSSP,

• Click on the checkbox located below the search icon next to the Action column. All the technicians will be selected.
• Click on Manage located above the Action column and click on Reject request from the drop-down list.
• Requests sent by all the technicians will be rejected.