Free Webinar

Supercharge ITSM with decision intelligence: A smarter approach to efficient IT operations


March 27, 2025
2pm AEST   |   10am GMT   |   10am PST

Presented by:

Akshaya Nagarajan, Product Expert,
ManageEngine Analytics Plus

Nisha Ravi, Product Expert,
ManageEngine ITSM

Efficiency, accuracy, and agility are key to delivering exceptional service management and improving IT operations. However, ITSM teams often struggle with fragmented data, delayed decision-making, and limited predictive insights, hindering their ability to optimize operations and meet evolving business demands.

This is where decision intelligence comes into play. By integrating Analytics Plus with ServiceDesk Plus, IT leaders can harness AI-powered analytics, ML-driven forecasting, and decision intelligence to gain actionable insights and empower service teams to make faster, smarter decisions.

Join us in this webinar as we walk through real-world use cases of how AI and decision intelligence can revolutionize IT service management.

  • Seamless integration for smarter ITSM:

    Learn to set up and optimize the ServiceDesk Plus integration to access real-time service insights.

  • Automate dashboard creation with AI:

    Explore how Zia, Analytics Plus' AI assistant, can generate complex reports, build live dashboards, and detect anomalies in service desk requestswithout any manual effort.

  • Accelerate service outcomes with generative AI (GenAI):

    Use GenAI capabilities to simplify ITSM reporting, enabling service desk managers to make data-driven decisions with greater accuracy.

  • Leverage AI- and ML-based forecasting for better planning:

    Forecast technician workloads with precision, considering high-priority tickets, emergency changes, and scheduled maintenance. Create custom analyses effortlessly with no-code ML models.

  • Expedite ITSM strategies with decision intelligence:

    Fast-track resolutions, eliminate service bottlenecks, and enhance overall efficiency through intelligent, AI-powered recommendations.

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