Centralized Technician Management

Log360 supports centralized management of user roles for all its components which include ADAudit Plus, EventLog Analyzer, Cloud Security Plus, Exchange Reporter Plus, DataSecurity Plus, Log360 UEBA, ADManager Plus, and M365 Manager Plus. When a user is declared as a technician, they are provided with the permissions to configure specific areas of Log360 and its various components. A user can be assigned as a technician of a single domain, or multiple domains.

Log360 allows adding users in two user groups, admin and operator.

Admin

An admin has full control over the entire application by default.

Operator

An operator can audit the operations taking place in the application.

How to add a new centralized technician?

A new centralized technician can be added with authentication by two methods - product authentication and Active Directory authentication.

To add new users with authentication by product, follow the steps given below:

• Under the Admin tab, navigate to Administration → Manage Technicians.
• Then click on the + Add New Technicians button on the top-right corner.
• Enter a name for the technician in the User Name field. You can additionally add a description by clicking on the Description button.
• Enter a new password and confirm it in the respective fields.
• Enter the email address of the technician in the Email ID field.
• In the Roles drop-down box, choose the role(s) you want to assign to the technician. The permissions applicable to the selected role will be assigned to the technician.
• In the Delegate to section, select the components to which you want to add the new technician, by ticking the respective checkboxes. For each component, select the roles and domains to be assigned in the appropriate fields.
• Complete the add user operation by clicking on the Add button.

To add new users with authentication by Active Directory, follow the steps given below:

• Under the Admin tab, navigate to Administration → Manage Technicians.
• Then click on the + Add New Technicians button on the top-right corner.
• Under Authentication Type, select AD Authentication from the drop-down menu.
• In the Select Users field, select the required users in your AD by clicking on the button.
• Select the Role for Log360 from the drop-down menu.
• In the Delegate to section, select the components to which you want to add the new technician, by ticking the respective checkboxes. For each component, select the roles and domains to be assigned in the appropriate fields.
• Complete the add user operation by clicking on the Add button.

How to modify an existing technician from the centralized dashboard?

To edit the information of an existing technician, follow the steps given below.

• Under the Admin tab, navigate to Administration → Manage Technicians.
• Click the icon next to the name of the technician that you want to edit. The icon will appear when the cursor is hovered over the technician name.

  

• Edit the information in the various fields as required.
• To associate a new component for the technician, tick the check-box corresponding to the component in the Delegate to section. Similarly, to dissociate a component for the technician, untick the checkbox corresponding to the component.
  Note: A password reset is mandatory if a new component is added to an existing technician.
• To modify the roles and delegations associated with the technician, choose the required role and delegation from the drop-down for the respective component under the Delegate to section.
• Click on the Update button to save the changes.

How to delete an existing technician from the centralized dashboard?

To delete an existing technician, follow the steps given below.

• Under the Admin tab, navigate to Administration → Manage Technicians.
• Choose the technicians to be deleted by ticking the checkbox corresponding to the technician's name.
• Click on the Manage button above the table and select Delete from the drop-down menu.
• Confirm the deletion by clicking Yes on the warning pop-up message.
• The technician is now deleted.

How to enable or disable an existing technician?

To enable or disable an existing technician, follow the steps given below.

• Under the Admin tab, navigate to Administration → Manage Technicians.
• Choose the technicians to be enabled/disabled by ticking the checkbox corresponding to the technician's name.
• Click on the Manage button above the table and select Enable or Disable from the drop-down menu.
• The technician is now enabled/disabled.

To enable or disable an existing technician only for a specific component, follow the steps given below.

• Under the Admin tab, navigate to Administration → Manage Technicians.
• Click on the View Details link under Roles and Component Name column corresponding to the required technician.
• In the pop-up box that appears, click on the or icon under the Action column of the corresponding component to enable/disable it.
• The component is now enabled/disabled for the technician.

Log360 component versions that support centralized technician management

The following are the components that support the centralized technician management feature.

• ManageEngine ADAudit Plus (from build number 7009)
• ManageEngine EventLog Analyzer (from build number 12214)
• ManageEngine Cloud Security Plus (from build number 4130)
• ManageEngine Exchange Reporter Plus (from build number 5615)
• ManageEngine DataSecurity Plus (from build number 6061)
• ManageEngine Log360 UEBA (from build number 4033)
• ManageEngine M365 Manager Plus (from build number 4502)
• ManageEngine AD Manager Plus (from build number 7130)

Management of technicians from the component

Though each component of Log360 has its own technician management settings, the technicians are advised to be managed from the centralized technician page. This is because you get a more comprehensible overview of the different technicians and their roles in different components when you look at them from the centralized dashboard.

Frequently Asked Questions

Troubleshooting