Network Monitoring Software by ManageEngine OpManager

Active Directory
management Manage, track, and secure Active Directory

Identity governance
and administrationOrchestrate user identity management and access controls for Zero Trust

Privileged access
managementControl and secure privileged access to critical enterprise systems

ADManager Plus
Active Directory, Microsoft 365, and Exchange management and reporting
ADAudit Plus
Hybrid AD, cloud, and file auditing; security; and compliance
ADSelfService Plus
Identity security with adaptive MFA, SSPR, and SSO
Exchange Reporter Plus
Reporting, auditing, and monitoring for hybrid Exchange and Skype
RecoveryManager Plus
Active Directory, Microsoft 365, and Exchange backup and recovery

ServiceDesk Plus Integration with OpManager

OpManager tightly integrates with ServiceDesk Plus (SDP) to give you an efficient network fault management system that can help automate creation and assigning of trouble–tickets. Your network administrator can now check out the knowledgebase in SDP for known solutions, investigate further on network and device performance through OpManager, check asset ‘audit trails’ in SDP and do a lot more using the powerful combination:

Integrating with ServiceDesk Plus

Automatic incident creation on network fault identification

Create and log trouble tickets automatically in ServiceDesk Plus based on pre–defined thresholds monitored by OpManager

Assign trouble tickets to the appropriate team or technician who can immediately look into the issue from OpManager

Create ticket profiles that can be applied to several devices

Create a private knowledge base in SDP to quickly resolve repetitive network bottlenecks

Announce known network issues in SDP’s ‘announcements’ to help reduce number of tickets created for the same issue

Asset Management

Identify whether recent configuration changes to the device caused the performance problem using ‘audit trails’ in SDP

Identify which business service or unit gets affected the most for an incident through "Asset Relationship" in Service Desk Plus CMDB

Identify frequent problematic devices and request for an upgrade by comparing reports from Service Desk plus and OpManager.

Quick troubleshooting and resolving of network outages and performance issues

Real–time traffic and performance graphs in OpManager let you know the latest health status of every device

Remote into the device from OpManager for troubleshooting using tools like RDP, Telnet or SSH, Web link access

Monitor availability and performance over entire enterprise IT infrastructure (Router, Switches, Firewall, Wireless Access points, Servers, Services, Windows Services, URL, Exchange⁄ Lotus Domino, Active Directory, MS SQL, VoIP and more.)

If you haven't tried ServiceDesk Plus yet, you can do it now - Start your 30 day free trial / The easy to use ITIL-ready help desk software for your growing business. - Try ServiceDesk Plus free for a month.

Network fault management with an integrated helpdesk

ServiceDesk Plus Integration with OpManager

Automatic incident creation on network fault identification

Asset Management

Quick troubleshooting and resolving of network outages and performance issues

Features

Sectors

Quick links

Why OpManager

Company

Training and Support

Connect with us:

Identity and access management

Unified service management

Unified endpoint management and security

IT operations management and observability

Security information and event management

Advanced IT analytics

Low-code app development

Cloud solutions for enterprise IT

IT management for MSPs

Active Directory management Manage, track, and secure Active Directory

Identity governance and administrationOrchestrate user identity management and access controls for Zero Trust

Privileged access managementControl and secure privileged access to critical enterprise systems

Enterprise and IT service managementDeliver a consistent employee experience across business functions

Customer service managementBuild a one-stop portal for customers with efficient account management

IT asset managementCentralize and automate the complete IT asset life cycle

SIEM Spot, investigate, and neutralize security threats

Log and compliance managementGain deeper visibility into security events and ensure compliance

Security auditingAudit Active Directory, cloud platforms and files to enhance your security posture

Endpoint management and protection platform (UEM and EPP)Secure and manage endpoints to protect your IT assets effectively

Endpoint managementAchieve intelligent IT device management with zero user intervention

Endpoint securityDefend against threat actors with proactive and reactive measures

Full-stack observability and digital experience monitoringAchieve end-to-end visibility, proactive issue resolution, and enhanced security

Network and server performance monitoringEnsure network, server, and storage reliability with AI-powered insights

IT incident managementEfficiently manage and resolve IT incidents while ensuring transparency

DNS and DHCP managementOptimize IP address and domain management

Cloud cost managementRight-size and take control of your cloud costs

IT analyticsConnect to your IT applications and visualize all facets of your IT

Cloud-native solutions for IT managementMonitor, manage, audit, and secure your multi-cloudand hybrid infrastructure

Business applications for ITBoost productivity and improve team collaboration

Custom solution builderBuild tailor-made apps to automate operations at your organization

Solutions for MSPsGrow your MSP business with scalable and secure IT management solutions

Related Products

Network fault management with an integrated helpdesk

ServiceDesk Plus Integration with OpManager

Automatic incident creation on network fault identification

Asset Management

Quick troubleshooting and resolving of network outages and performance issues

Features

Sectors

Quick links

Why OpManager

Company

Training and Support

Connect with us:

Active Directory
management Manage, track, and secure Active Directory

Identity governance
and administrationOrchestrate user identity management and access controls for Zero Trust

Privileged access
managementControl and secure privileged access to critical enterprise systems

Enterprise and IT service
managementDeliver a consistent employee experience across business functions

Customer service
managementBuild a one-stop portal for customers with efficient account management

IT asset
managementCentralize and automate the complete IT asset life cycle

Network and server
performance monitoringEnsure network, server, and storage reliability with AI-powered insights

IT incident
managementEfficiently manage and resolve IT incidents while ensuring transparency

Cloud-native solutions for IT managementMonitor, manage, audit, and secure your multi-cloud
and hybrid infrastructure