Quik Pick Express is a trucking company based in California, servicing seven locations throughout the state operating from one primary data center. The company also provides warehousing and drayage services, moving cargo containers operating from various terminals throughout California.
The IT infrastructure of Quik Pick Express is comprised of a distributed network with over 400 devices, 45 servers, and a central data center in need of constant monitoring. Lack of proper monitoring often caused general operational issues and complications like service interruptions, servers running out of disk space, and offline device problems. Without visibility and oversight into its IT infrastructure, the Quik Pick Express IT staff was aware of many issues only after being notified by a user.
An immediate solution was vital and Quik Pick Express's IT department evaluated ManageEngine OpManager. The company's IT personnel started using OpManager to address troubleshooting and network downtime issues.
With the help of OpManager, Quik Pick Express' overall network performance has improved significantly. The company has achieved minimal downtime and reduced efforts dedicated to troubleshooting.
An all-inclusive network monitoring solution, OpManager helps Quik Pick Express enhance its overall network performance, increase productivity, and improve customer satisfaction, all key benefits that enhance the company's bottom line.
OpManager monitors the performance and health parameters of switches, routers, servers, storage systems, files, and folders, in real time. It can monitor more than 2,000 performance metrics and provide live dashboards and graphs with up to one-minute granularity, i.e. every minute, OpManager polls the devices connected to the network and obtains the necessary data.
OpManager enables users to monitor services, VMs, applications like MSSQL and Exchange. It can also track critical utilization trends and metrics such as CPU, disk, memory, and network.
Problems and issues can only be prevented or addressed immediately if the IT personnel are notified. OpManager proactively alerts users through alarms and notifications about any abnormalities, including faulty services, servers, or devices.
OpManager helps Quik Pick Express' IT admins by automating standard functions, enabling them to work more efficiently. Through automation of standard operations and processes, IT personnel can identify issues and address them immediately.
Folder monitoring is crucial for Quik Pick as it is a business-critical parameter. "We have thousands of electronic data interchange (EDI) transactions daily with trading partners. We use folder monitoring to ensure that there are no stuck files. This has been critical for us," said Network Engineer Kirk Woloshyn from Quik Pick Express. Electronic data interchange (EDI) is a standardized form of exchanging business information between two business partners/ companies, electronically.
Kirk says that with the help of OpManager, the Quik Pick Express IT team configures thresholds to receive alerts and notifications if certain conditions are not satisfied. "For us, folder monitoring for "stale" files, one that is in a folder for more than 10 minutes, is one of the most beneficial features of OpManager. If a file is in a monitored folder for more than 10 minutes, it means a process has failed, and a customer order is stuck," he said.
Quik Pick's IT staff have configured folder monitoring with a threshold set for 10 minutes, beyond which they will receive alerts from OpManager.
OpManager has benefited Quik Pick Express through its:
A good network monitoring tool should be an asset to the user and yield high ROI. OpManager accomplishes this by playing a vital role in Quik Pick Express's productivity. The company estimates that annual savings from implementing OpManager in its IT environment exceed $1,000. More important than the savings, customer satisfaction has increased due to improved reliability in order fulfillment.
ManageEngine OpManager is a network management platform that helps organizations of all sizes and service providers manage their data centers and IT infrastructure efficiently and cost-effectively. Automated workflows, intelligent alerting engines, discovery rules, and extendable templates enable IT teams to set up a 24/7 monitoring system quickly and easily. Do-it-yourself add-ons extend the scope of management to include network change and configuration management, IP address management, and monitor networks, applications, databases, and virtualization. For more information about OpManager, visit manageengine.com/opmanager.