What’s New

2025

27-02-2025

Space

• Campus, Building, Non Building, Floor, Room and Room Partition entities added for space.

Problem

• Problem Approval and Problem Approval Level added for Problem module.

Task

• template and udf_fields added for Task, Request Task, Release Task, Problem Task, Project Task, Change Task, Milestone Task.

Asset

• Field details updated for Asset and Workstation entity.

Release

• Release Approval - Add operation added
• Release Approval Level - Add operation added

05-02-2025

Admin

• Product Type - ‘read only’ tag has been removed for display_name Field.

Change

• Change Approval - Mandatory Field approver added for Add Change Approval Operation.

Home

• Unavailability - Datatype of from_date, to_date has been changed from ‘date’ to ‘datetime’ and field description has been updated.

Solution

• Solution - Datatype of created_by, last_updated_by has been changed from user to technician.

Request

• Request Approval - Mandatory Field approver added for request_approval.
• Request Note - show_to_requester, notify_technician, mark_first_response, add_to_linked_requests, created_time, created_by, request fields has been removed.

Purchase

• Addition of Purchase Note Entity.
• Field description updated for Purchase Order.

2024

06-09-2024

• URL format changed in all the input format as “service domain|custom domain/app/portal name/$(URL)”
• Example content for mail related field has been updated
• API Index Page Added newly
• Beta Tag removed for Contract - Cancel Contract - Add Contract Note - Edit Contract Note - Delete Contract Note - Get Contract Note - Get List Contract Note - Upload Attachments To Notes - Add Contract Type - Edit Contract Type - Get Contract Type - Get List Contract Type - Delete Contract Type

15-07-2024

• API Endpoints for all data-centres updated with a example value.
• Accounts url for Canada data-centre has been updated

21-06-2024

• Addition of Saudi Arabia Data Centre details in Multiple Data Centres Page

27-05-2024

• Modification of generating refresh_token attribute in OAuth2.0 page
• Field description for update_reason for Add Request has been updated

22-03-2024

• Modification of generating refresh_token attribute in OAuth2.0 page

2023

15-11-2023

• Attach Change and Detach Change operation added in Project Module
• Beta Tag removed for Attach Change and Detach Change operation in Project Module

11-08-2023

• Addition of Canada and UK data centers in Getting Started
• Attribute changes and Sample Input Data have been updated in Request module
• NewLine character and URL placeholder added for Curl Request in All modules

27-07-2023

• Python requests in Getting Started module updated

26-06-2023

• Sample Input Data for Problem module has been changed
• Project module attributes has been updated

18-05-2023

• Newly Added Contract Sub Modules- “Contract Note” and “Contract Type”.
• Beta Tag added for
  • Cancel Contract
  • Add Contract Note
  • Edit Contract Note
  • Delete Contract Note
  • Get Contract Note
  • Get List Contract Note
  • Upload Attachments To Notes
  • Add Contract Type
  • Edit Contract Type
  • Get Contract Type
  • Get List Contract Type
  • Delete Contract Type

24-05-2023

• Beta Tag added for
  • Project Timesheet
  • Milestone Timesheet