Skip to content

Problem Approval

Problem requests must be approved by the stakeholders who are impacted when the problem is implemented. Problem requests go through a series of approval states and approvers who update their approval status based on the approval rule set by the administrators.

Attributes

id (long)
Denotes the unique ID of the approval

id (long)
Numerical digits which are considered to have larger values.

Example 

234759602834500

approver (user)
Approver of the approval request

approver (user)
Approver of the approval request

Example 

{
  "approver": {
    "email_id": "test@test.com",
    "name": "test_user",
    "id": "100000000000042013"
  }
}

comments (string)
Comments given on the approval by the approver [Max-length : 1000]

comments (string)
A text in a plain format. No rich text or new line characters allowed.

Example 

Sample Content

original_approver (user)
The original approver is the person who initially assigned to approve the [module]. The presence of value in the field signifies that delegation has taken place for this approval.

original_approver (user)
The back approver, to whom the approval has been sent when the approver is on leave/not available

Example 

{
  "original_approver": {
    "email_id": "test@test.com",
    "name": "test_original_aprover",
    "id": "100000000000042013"
  }
}

xpath (JSONObject)
Organisational Roles configured for the approval
show attribute

xpath (JSONObject)
Organisational Roles configured for the approval

path (string)
The path of the organisational role to be configured for the approval

path (string)
A text in a plain format. No rich text or new line characters allowed.

Example 

Sample Content

display_name (string)read only
The display name of the organisational role.
For Example: CEO, CFO.

display_name (string)
A text in a plain format. No rich text or new line characters allowed.

Example 

Sample Content

approval_level (approval_level)read only
Approval level to which the approval is associated

approval_level (approval_level)
Approval level to which the approval is associated

Example 

{
  "approval_level": {
    "id": "234567890123777"
  }
}

More Attributes Expand all

status (approval_status)read only

Status of the Approval

status (approval_status)
Status of the Approval

Example 

{
  "status": {
    "name": "Approved",
    "id": "11127890123456"
  }
}

sent_on (datetime)read only

Date at which the approval is being sent

sent_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

action_taken_on (datetime)read only

Date at which the action on the approval is taken

action_taken_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

Add Problem Approval

This operation helps you Add problem approval.

Mandatory Fields :- approver

Url

<service domain|custom domain>/app/<portal>/api/v3/problems/{problem_id}/approval_levels/{approval_level_id}/approvals

Attributes

id (long)
Denotes the unique ID of the approval

id (long)
Numerical digits which are considered to have larger values.

Example 

234759602834500

approver (user)
Approver of the approval request

approver (user)
Approver of the approval request

Example 

{
  "approver": {
    "email_id": "test@test.com",
    "name": "test_user",
    "id": "100000000000042013"
  }
}

comments (string)
Comments given on the approval by the approver [Max-length : 1000]

comments (string)
A text in a plain format. No rich text or new line characters allowed.

Example 

Sample Content

original_approver (user)
The original approver is the person who initially assigned to approve the [module]. The presence of value in the field signifies that delegation has taken place for this approval.

original_approver (user)
The back approver, to whom the approval has been sent when the approver is on leave/not available

Example 

{
  "original_approver": {
    "email_id": "test@test.com",
    "name": "test_original_aprover",
    "id": "100000000000042013"
  }
}

xpath (JSONObject)
Organisational Roles configured for the approval
show attribute

xpath (JSONObject)
Organisational Roles configured for the approval

path (string)
The path of the organisational role to be configured for the approval

path (string)
A text in a plain format. No rich text or new line characters allowed.

Example 

Sample Content

display_name (string)read only
The display name of the organisational role.
For Example: CEO, CFO.

display_name (string)
A text in a plain format. No rich text or new line characters allowed.

Example 

Sample Content

approval_level (approval_level)read only
Approval level to which the approval is associated

approval_level (approval_level)
Approval level to which the approval is associated

Example 

{
  "approval_level": {
    "id": "234567890123777"
  }
}

More Attributes Expand all

status (approval_status)read only

Status of the Approval

status (approval_status)
Status of the Approval

Example 

{
  "status": {
    "name": "Approved",
    "id": "11127890123456"
  }
}

sent_on (datetime)read only

Date at which the approval is being sent

sent_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

action_taken_on (datetime)read only

Date at which the action on the approval is taken

action_taken_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

$ curl <service domain|custom domain>/app/<portal>/api/v3/problems/{problem_id}/approval_levels/{approval_level_id}/approvals\
      -X POST\
      -H "Accept: application/vnd.manageengine.sdp.v3+json"\
      -H "Authorization: Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"\
      -H "Content-Type: application/x-www-form-urlencoded"\
      -d input_data='{
    "approval": {
        "approver": {
            "id": "100000000000050097",
            "name": "Tech+1"
        },
        "comments": "Awaiting approval"
    }
}'

// Deluge Sample script
url = "<service domain|custom domain>/app/<portal>/api/v3/problems/{problem_id}/approval_levels/{approval_level_id}/approvals";
headers = {"Accept":"application/vnd.manageengine.sdp.v3+json",
           "Content-Type": "application/x-www-form-urlencoded",
           "Authorization": "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"};
input_data = {
    "approval": {
        "approver": {
            "id": "100000000000050097",
            "name": "Tech+1"
        },
        "comments": "Awaiting approval"
    }
};
params = {"input_data": input_data};
response = invokeurl
[
    url: url
    type: POST
    parameters: params
    headers: headers
];
info response;

#Powershell version - 5.1
$url = "<service domain|custom domain>/app/<portal>/api/v3/problems/{problem_id}/approval_levels/{approval_level_id}/approvals"
$headers = @{ "Accept" = "application/vnd.manageengine.sdp.v3+json"
    "Authorization" = "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"
    "Content-Type" = "application/x-www-form-urlencoded"}
$input_data = @'
{
    "approval": {
        "approver": {
            "id": "100000000000050097",
            "name": "Tech+1"
        },
        "comments": "Awaiting approval"
    }
}
'@
$data = @{ 'input_data' = $input_data}
$response = Invoke-RestMethod -Uri $url -Method post -Body $data -Headers $headers
$response

#Python version - 3.10
from urllib.error import HTTPError
from urllib.parse import urlencode
from urllib.request import urlopen,Request

url = "<service domain|custom domain>/app/<portal>/api/v3/problems/{problem_id}/approval_levels/{approval_level_id}/approvals"
headers ={"Accept": "application/vnd.manageengine.sdp.v3+json", 
          "Authorization" : "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx", 
          "Content-Type" : "application/x-www-form-urlencoded"}
input_data = '''{
    "approval": {
        "approver": {
            "id": "100000000000050097",
            "name": "Tech+1"
        },
        "comments": "Awaiting approval"
    }
}'''
data = urlencode({"input_data":input_data}).encode()
httprequest = Request(url, headers=headers,data=data, method="POST")
try:
    with urlopen(httprequest) as response:
        print(response.read().decode())
except HTTPError as e:
    print(e.read().decode())

{
    "response_status": {
        "status_code": 2000,
        "status": "success"
    },
    "approval": {
        "approver": {
            "email_id": "test@zohotest.com",
            "is_technician": false,
            "sms_mail": null,
            "mobile": "9944",
            "last_name": "",
            "user_scope": "internal_user",
            "sms_mail_id": null,
            "cost_per_hour": null,
            "site": {
                "deleted": false,
                "name": "Base Site",
                "id": "100000000000006844",
                "is_default": true
            },
            "phone": "",
            "employee_id": null,
            "name": "Tech+1",
            "id": "100000000000050097",
            "photo_url": "https://contacts.zoho.com/file?sample",
            "is_vip_user": false,
            "department": null,
            "first_name": "Tech+1",
            "job_title": null
        },
        "comments": "Awaiting approval",
        "original_approver": null,
        "approval_level": {
            "created_time": {
                "display_value": "Feb 17, 2025 02:51 PM",
                "value": "1739784105220"
            },
            "problem": {
                "id": "100000000000046412"
            },
            "completed_time": null,
            "level": 2,
            "associated_entity": "problem",
            "name": "Level 2",
            "id": "100000000000050159",
            "created_by": {
                "id": "100000000000042629"
            },
            "status": {
                "id": "100000000000009881"
            }
        },
        "sent_on": null,
        "xpath": {
            "path": null
        },
        "id": "100000000000050257",
        "status": {
            "name": "To Be Sent",
            "id": "100000000000031610"
        },
        "action_taken_on": null
    }
}

Get Problem Approval

This operation helps you Get problem approval.

Url

<service domain|custom domain>/app/<portal>/api/v3/problems/{problem_id}/approval_levels/{approval_level_id}/approvals/{approval_id}

Attributes

id (long)
Denotes the unique ID of the approval

id (long)
Numerical digits which are considered to have larger values.

Example 

234759602834500

approver (user)
Approver of the approval request

approver (user)
Approver of the approval request

Example 

{
  "approver": {
    "email_id": "test@test.com",
    "name": "test_user",
    "id": "100000000000042013"
  }
}

comments (string)
Comments given on the approval by the approver [Max-length : 1000]

comments (string)
A text in a plain format. No rich text or new line characters allowed.

Example 

Sample Content

original_approver (user)
The original approver is the person who initially assigned to approve the [module]. The presence of value in the field signifies that delegation has taken place for this approval.

original_approver (user)
The back approver, to whom the approval has been sent when the approver is on leave/not available

Example 

{
  "original_approver": {
    "email_id": "test@test.com",
    "name": "test_original_aprover",
    "id": "100000000000042013"
  }
}

xpath (JSONObject)
Organisational Roles configured for the approval
show attribute

xpath (JSONObject)
Organisational Roles configured for the approval

path (string)
The path of the organisational role to be configured for the approval

path (string)
A text in a plain format. No rich text or new line characters allowed.

Example 

Sample Content

display_name (string)read only
The display name of the organisational role.
For Example: CEO, CFO.

display_name (string)
A text in a plain format. No rich text or new line characters allowed.

Example 

Sample Content

approval_level (approval_level)read only
Approval level to which the approval is associated

approval_level (approval_level)
Approval level to which the approval is associated

Example 

{
  "approval_level": {
    "id": "234567890123777"
  }
}

More Attributes Expand all

status (approval_status)read only

Status of the Approval

status (approval_status)
Status of the Approval

Example 

{
  "status": {
    "name": "Approved",
    "id": "11127890123456"
  }
}

sent_on (datetime)read only

Date at which the approval is being sent

sent_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

action_taken_on (datetime)read only

Date at which the action on the approval is taken

action_taken_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

$ curl -G <service domain|custom domain>/app/<portal>/api/v3/problems/{problem_id}/approval_levels/{approval_level_id}/approvals/{approval_id}\
      -X GET\
      -H "Accept: application/vnd.manageengine.sdp.v3+json"\
      -H "Authorization: Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"\
      -H "Content-Type: application/x-www-form-urlencoded"

// Deluge Sample script
url = "<service domain|custom domain>/app/<portal>/api/v3/problems/{problem_id}/approval_levels/{approval_level_id}/approvals/{approval_id}";
headers = {"Accept":"application/vnd.manageengine.sdp.v3+json",
           "Content-Type": "application/x-www-form-urlencoded",
           "Authorization": "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"};          
response = invokeurl
[
    url: url
    type: GET
    headers: headers
];
info response;

#Powershell version - 5.1
$url = "<service domain|custom domain>/app/<portal>/api/v3/problems/{problem_id}/approval_levels/{approval_level_id}/approvals/{approval_id}"
$headers = @{ "Accept" = "application/vnd.manageengine.sdp.v3+json"
    "Authorization" = "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"
    "Content-Type" = "application/x-www-form-urlencoded"}  
$response = Invoke-RestMethod -Uri $url -Method get -Headers $headers 
$response

#Python version - 3.8
#This script requires requests module installed in python.
from urllib.error import HTTPError
from urllib.parse import urlencode
from urllib.request import urlopen,Request

url = "<service domain|custom domain>/app/<portal>/api/v3/problems/{problem_id}/approval_levels/{approval_level_id}/approvals/{approval_id}"
headers ={"Accept": "application/vnd.manageengine.sdp.v3+json", 
          "Authorization" : "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx", 
          "Content-Type" : "application/x-www-form-urlencoded"}
httprequest = Request(url, headers=headers)
try:
    with urlopen(httprequest) as response:
        print(response.read().decode())
except HTTPError as e:
    print(e.read().decode())

{
  "response_status": {
    "status_code": 2000,
    "status": "success"
  },
  "approval": {
    "approver": {
      "email_id": "lincoln@zmail.com",
      "is_technician": false,
      "sms_mail": "linc123@xys_sms.co",
      "phone": "test-phone",
      "name": "Lincoln",
      "mobile": "test-mobile",
      "id": "1807795817979319",
      "photo_url": "test-photo_url",
      "is_vip_user": false
    },
    "xpath": {
      "path": null
    },
    "comments": "Comments for why this entity is approved/rejected",
    "original_approver": {
      "email_id": "lincoln@zmail.com",
      "is_technician": false,
      "sms_mail": "linc123@xys_sms.co",
      "phone": "test-phone",
      "name": "Lincoln",
      "mobile": "test-mobile",
      "id": "2014205042604256",
      "photo_url": "test-photo_url",
      "is_vip_user": false
    },
    "approval_level": {
      "created_time": {
        "display_value": "Nov 10, 2016 11:44 AM",
        "value": "1478758440000"
      },
      "level": 19,
      "associated_entity": "problem",
      "problem": {
        "id": "573363737610000"
      },
      "id": "1719945134484852",
      "created_by": {
        "id": "163363737611449"
      },
      "status": {
        "id": "573363737611449"
      }
    },
    "id": "1668157746997366",
    "sent_on": null,
    "action_taken_on": null,
    "status": {
      "name": "To be Sent",
      "id": "2131832274890872"
    }
  }
}

Get List Problem Approval

This operation helps you Get all problem approvals.

Url

<service domain|custom domain>/app/<portal>/api/v3/problems/{problem_id}/approval_levels/{approval_level_id}/approvals

Attributes

id (long)
Denotes the unique ID of the approval

id (long)
Numerical digits which are considered to have larger values.

Example 

234759602834500

approver (user)
Approver of the approval request

approver (user)
Approver of the approval request

Example 

{
  "approver": {
    "email_id": "test@test.com",
    "name": "test_user",
    "id": "100000000000042013"
  }
}

comments (string)
Comments given on the approval by the approver [Max-length : 1000]

comments (string)
A text in a plain format. No rich text or new line characters allowed.

Example 

Sample Content

original_approver (user)
The original approver is the person who initially assigned to approve the [module]. The presence of value in the field signifies that delegation has taken place for this approval.

original_approver (user)
The back approver, to whom the approval has been sent when the approver is on leave/not available

Example 

{
  "original_approver": {
    "email_id": "test@test.com",
    "name": "test_original_aprover",
    "id": "100000000000042013"
  }
}

xpath (JSONObject)
Organisational Roles configured for the approval
show attribute

xpath (JSONObject)
Organisational Roles configured for the approval

path (string)
The path of the organisational role to be configured for the approval

path (string)
A text in a plain format. No rich text or new line characters allowed.

Example 

Sample Content

display_name (string)read only
The display name of the organisational role.
For Example: CEO, CFO.

display_name (string)
A text in a plain format. No rich text or new line characters allowed.

Example 

Sample Content

approval_level (approval_level)read only
Approval level to which the approval is associated

approval_level (approval_level)
Approval level to which the approval is associated

Example 

{
  "approval_level": {
    "id": "234567890123777"
  }
}

More Attributes Expand all

status (approval_status)read only

Status of the Approval

status (approval_status)
Status of the Approval

Example 

{
  "status": {
    "name": "Approved",
    "id": "11127890123456"
  }
}

sent_on (datetime)read only

Date at which the approval is being sent

sent_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

action_taken_on (datetime)read only

Date at which the action on the approval is taken

action_taken_on (datetime)
Represents a date/time as a JSON Object. Would contain the value and the display_value attributes.

value : The time in long format (No. of milliseconds from Jan 1, 1970 ).

display_value : The time in a readable form in a format as personalized by the user. If not personalized, default format would be used.

$ curl -G <service domain|custom domain>/app/<portal>/api/v3/problems/{problem_id}/approval_levels/{approval_level_id}/approvals\
      -X GET\ 
      -H "Accept: application/vnd.manageengine.sdp.v3+json"\
      -H "Authorization: Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"\
      -H "Content-Type: application/x-www-form-urlencoded"\
      --data-urlencode input_data=''

// Deluge Sample script
url = "<service domain|custom domain>/app/<portal>/api/v3/problems/{problem_id}/approval_levels/{approval_level_id}/approvals";
headers = {"Accept":"application/vnd.manageengine.sdp.v3+json",
           "Content-Type": "application/x-www-form-urlencoded",
           "Authorization": "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"};
input_data = ;
params = {"input_data":input_data};           
response = invokeurl
[
    url: url
    type: GET
    parameters:params
    headers: headers
];
info response;

#Powershell version - 5.1
$url = "<service domain|custom domain>/app/<portal>/api/v3/problems/{problem_id}/approval_levels/{approval_level_id}/approvals"
$headers = @{ "Accept" = "application/vnd.manageengine.sdp.v3+json"
    "Authorization" = "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"
    "Content-Type" = "application/x-www-form-urlencoded"}
$input_data = @''@
$data = @{ 'input_data' = $input_data}    
$response = Invoke-RestMethod -Uri $url -Method get -Body $data -Headers $headers 
$response

#Python version - 3.8
#This script requires requests module installed in python.
from urllib.error import HTTPError
from urllib.parse import urlencode
from urllib.request import urlopen,Request

url = "<service domain|custom domain>/app/<portal>/api/v3/problems/{problem_id}/approval_levels/{approval_level_id}/approvals"
headers ={"Accept": "application/vnd.manageengine.sdp.v3+json", 
          "Authorization" : "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx", 
          "Content-Type" : "application/x-www-form-urlencoded"}
input_data = ''''''       
url += "?" + urlencode({"input_data":input_data})
httprequest = Request(url, headers=headers)
try:
    with urlopen(httprequest) as response:
        print(response.read().decode())
except HTTPError as e:
    print(e.read().decode())

{
  "response_status": [
    {
      "status_code": 2000,
      "status": "success"
    }
  ],
  "approvals": [
    {
      "approver": {
        "email_id": "test@zohotest.com",
        "is_technician": true,
        "sms_mail": null,
        "mobile": null,
        "last_name": "",
        "user_scope": "internal_user",
        "sms_mail_id": null,
        "cost_per_hour": "0",
        "site": {
          "deleted": false,
          "name": "Base Site",
          "id": "100000000000006792",
          "is_default": true
        },
        "phone": null,
        "employee_id": null,
        "name": "Tech+1",
        "id": "100000000000041991",
        "photo_url": "https://contacts.zoho.com/file?sample",
        "is_vip_user": false,
        "department": null,
        "first_name": "Tech+1",
        "job_title": null
      },
      "comments": null,
      "original_approver": null,
      "approval_level": {
        "created_time": {
          "display_value": "Dec 5, 2024 03:30 PM",
          "value": "1733392844178"
        },
        "request": null,
        "problem": {
          "id": "100000000000046231"
        },
        "completed_time": null,
        "level": 2,
        "purchase_order": null,
        "release": null,
        "change": null,
        "name": "Level 2",
        "id": "100000000000050121",
        "created_by": {
          "id": "100000000000040165"
        },
        "status": {
          "id": "100000000000009792"
        }
      },
      "sent_on": {
        "display_value": "Dec 5, 2024 03:31 PM",
        "value": "1733392878124"
      },
      "xpath": {
        "path": null
      },
      "id": "100000000000050123",
      "status": {
        "name": "Pending Approval",
        "id": "100000000000009792"
      },
      "action_taken_on": null
    }
  ],
  "list_info": {
    "has_more_rows": false,
    "row_count": 1
  }
}

Delete Problem Approval

This operation helps you Delete problem approval

Url

<service domain|custom domain>/app/<portal>/api/v3/problems/{problem_id}/approval_levels/{approval_level_id}/approvals/{approval_id}


$ curl <service domain|custom domain>/app/<portal>/api/v3/problems/{problem_id}/approval_levels/{approval_level_id}/approvals/{approval_id}\
      -X DELETE\ 
      -H "Accept: application/vnd.manageengine.sdp.v3+json"\
      -H "Authorization: Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"\
      -H "Content-Type: application/x-www-form-urlencoded"

// Deluge Sample script
url = "<service domain|custom domain>/app/<portal>/api/v3/problems/{problem_id}/approval_levels/{approval_level_id}/approvals/{approval_id}";
headers = {"Accept":"application/vnd.manageengine.sdp.v3+json",
           "Content-Type": "application/x-www-form-urlencoded",
           "Authorization": "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"};
response = invokeurl
[
    url: url
    type: DELETE
    headers: headers
];
info response;

#Powershell version - 5.1
$url = "<service domain|custom domain>/app/<portal>/api/v3/problems/{problem_id}/approval_levels/{approval_level_id}/approvals/{approval_id}"
$headers = @{ "Accept" = "application/vnd.manageengine.sdp.v3+json"
    "Authorization" = "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"
    "Content-Type" = "application/x-www-form-urlencoded"}
$response = Invoke-RestMethod -Uri $url -Method delete -Headers $headers
$response

#Python version - 3.10
from urllib.error import HTTPError
from urllib.request import urlopen,Request

url = "<service domain|custom domain>/app/<portal>/api/v3/problems/{problem_id}/approval_levels/{approval_level_id}/approvals/{approval_id}"
headers ={"Accept": "application/vnd.manageengine.sdp.v3+json", 
          "Authorization" : "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx", 
          "Content-Type" : "application/x-www-form-urlencoded"}
httprequest = Request(url, headers=headers,method="DELETE")
try:
    with urlopen(httprequest) as response:
        print(response.read().decode())
except HTTPError as e:
    print(e.read().decode())

{
  "response_status": {
    "status_code": 2000,
    "status": "success"
  }
}

Approve Problem Approval

This operation helps you Approve problem approval

Url

<service domain|custom domain>/app/<portal>/api/v3/problems/{problem_id}/approval_levels/{approval_level_id}/approvals/{approval_id}/_approve


$ curl <service domain|custom domain>/app/<portal>/api/v3/problems/{problem_id}/approval_levels/{approval_level_id}/approvals/{approval_id}/_approve\
      -X PUT\ 
      -H "Accept: application/vnd.manageengine.sdp.v3+json"\
      -H "Authorization: Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"\
      -H "Content-Type: application/x-www-form-urlencoded"\
      -d input_data='{
  "approval": {
    "comments": "The comments to approve the approval"
  }
}'

// Deluge Sample script
url = "<service domain|custom domain>/app/<portal>/api/v3/problems/{problem_id}/approval_levels/{approval_level_id}/approvals/{approval_id}/_approve";
headers = {"Accept":"application/vnd.manageengine.sdp.v3+json",
           "Content-Type": "application/x-www-form-urlencoded",
           "Authorization": "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"};
input_data = {
  "approval": {
    "comments": "The comments to approve the approval"
  }
};
params = {"input_data": input_data};
response = invokeurl
[
    url: url
    type: PUT
    parameters: params
    headers: headers
];
info response;

#Powershell version - 5.1
$url = "<service domain|custom domain>/app/<portal>/api/v3/problems/{problem_id}/approval_levels/{approval_level_id}/approvals/{approval_id}/_approve"
$headers = @{ "Accept" = "application/vnd.manageengine.sdp.v3+json"
    "Authorization" = "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"
    "Content-Type" = "application/x-www-form-urlencoded"}
$input_data = @'
{
  "approval": {
    "comments": "The comments to approve the approval"
  }
}
'@
$data = @{ 'input_data' = $input_data}
$response = Invoke-RestMethod -Uri $url -Method put -Body $data -Headers $headers
$response

#Python version - 3.10
from urllib.error import HTTPError
from urllib.parse import urlencode
from urllib.request import urlopen,Request

url = "<service domain|custom domain>/app/<portal>/api/v3/problems/{problem_id}/approval_levels/{approval_level_id}/approvals/{approval_id}/_approve"
headers ={"Accept": "application/vnd.manageengine.sdp.v3+json", 
          "Authorization" : "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx", 
          "Content-Type" : "application/x-www-form-urlencoded"}
input_data = '''{
  "approval": {
    "comments": "The comments to approve the approval"
  }
}'''
data = urlencode({"input_data":input_data}).encode()
httprequest = Request(url, headers=headers,data=data, method="PUT")
try:
    with urlopen(httprequest) as response:
        print(response.read().decode())
except HTTPError as e:
    print(e.read().decode())

{
  "response_status": {
    "status_code": 2000,
    "messages": [
      {
        "status_code": 2000,
        "type": "success",
        "message": "Your decision has been recorded. Thank you for your cooperation!"
      }
    ],
    "status": "success"
  }
}

View more

Send Notification For Problem Approval

This operation helps you send notification for problem approval 

Url

<service domain|custom domain>/app/<portal>/api/v3/problems/{problem_id}/approval_levels/{approval_level_id}/approvals/{approval_id}/_send_notification


$ curl <service domain|custom domain>/app/<portal>/api/v3/problems/{problem_id}/approval_levels/{approval_level_id}/approvals/{approval_id}/_send_notification\
      -X PUT\ 
      -H "Accept: application/vnd.manageengine.sdp.v3+json"\
      -H "Authorization: Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"\
      -H "Content-Type: application/x-www-form-urlencoded"\
      -d input_data=''

// Deluge Sample script
url = "<service domain|custom domain>/app/<portal>/api/v3/problems/{problem_id}/approval_levels/{approval_level_id}/approvals/{approval_id}/_send_notification";
headers = {"Accept":"application/vnd.manageengine.sdp.v3+json",
           "Content-Type": "application/x-www-form-urlencoded",
           "Authorization": "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"};
input_data = ;
params = {"input_data": input_data};
response = invokeurl
[
    url: url
    type: PUT
    parameters: params
    headers: headers
];
info response;

#Powershell version - 5.1
$url = "<service domain|custom domain>/app/<portal>/api/v3/problems/{problem_id}/approval_levels/{approval_level_id}/approvals/{approval_id}/_send_notification"
$headers = @{ "Accept" = "application/vnd.manageengine.sdp.v3+json"
    "Authorization" = "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"
    "Content-Type" = "application/x-www-form-urlencoded"}
$input_data = @'

'@
$data = @{ 'input_data' = $input_data}
$response = Invoke-RestMethod -Uri $url -Method put -Body $data -Headers $headers
$response

#Python version - 3.10
from urllib.error import HTTPError
from urllib.parse import urlencode
from urllib.request import urlopen,Request

url = "<service domain|custom domain>/app/<portal>/api/v3/problems/{problem_id}/approval_levels/{approval_level_id}/approvals/{approval_id}/_send_notification"
headers ={"Accept": "application/vnd.manageengine.sdp.v3+json", 
          "Authorization" : "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx", 
          "Content-Type" : "application/x-www-form-urlencoded"}
input_data = ''''''
data = urlencode({"input_data":input_data}).encode()
httprequest = Request(url, headers=headers,data=data, method="PUT")
try:
    with urlopen(httprequest) as response:
        print(response.read().decode())
except HTTPError as e:
    print(e.read().decode())

{
  "response_status": {
    "status_code": 2000,
    "messages": [
      {
        "status_code": 2000,
        "type": "success",
        "message": "Approval Mail Sent "
      }
    ],
    "status": "success"
  }
}

View more

Reject Problem Approval

This operation helps you Reject problem approval

Url

<service domain|custom domain>/app/<portal>/api/v3/problems/{problem_id}/approval_levels/{approval_level_id}/approvals/{approval_id}/_reject


$ curl <service domain|custom domain>/app/<portal>/api/v3/problems/{problem_id}/approval_levels/{approval_level_id}/approvals/{approval_id}/_reject\
      -X PUT\ 
      -H "Accept: application/vnd.manageengine.sdp.v3+json"\
      -H "Authorization: Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"\
      -H "Content-Type: application/x-www-form-urlencoded"\
      -d input_data='{
  "approval": {
    "comments": "The comments to reject the approval"
  }
}'

// Deluge Sample script
url = "<service domain|custom domain>/app/<portal>/api/v3/problems/{problem_id}/approval_levels/{approval_level_id}/approvals/{approval_id}/_reject";
headers = {"Accept":"application/vnd.manageengine.sdp.v3+json",
           "Content-Type": "application/x-www-form-urlencoded",
           "Authorization": "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"};
input_data = {
  "approval": {
    "comments": "The comments to reject the approval"
  }
};
params = {"input_data": input_data};
response = invokeurl
[
    url: url
    type: PUT
    parameters: params
    headers: headers
];
info response;

#Powershell version - 5.1
$url = "<service domain|custom domain>/app/<portal>/api/v3/problems/{problem_id}/approval_levels/{approval_level_id}/approvals/{approval_id}/_reject"
$headers = @{ "Accept" = "application/vnd.manageengine.sdp.v3+json"
    "Authorization" = "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"
    "Content-Type" = "application/x-www-form-urlencoded"}
$input_data = @'
{
  "approval": {
    "comments": "The comments to reject the approval"
  }
}
'@
$data = @{ 'input_data' = $input_data}
$response = Invoke-RestMethod -Uri $url -Method put -Body $data -Headers $headers
$response

#Python version - 3.10
from urllib.error import HTTPError
from urllib.parse import urlencode
from urllib.request import urlopen,Request

url = "<service domain|custom domain>/app/<portal>/api/v3/problems/{problem_id}/approval_levels/{approval_level_id}/approvals/{approval_id}/_reject"
headers ={"Accept": "application/vnd.manageengine.sdp.v3+json", 
          "Authorization" : "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx", 
          "Content-Type" : "application/x-www-form-urlencoded"}
input_data = '''{
  "approval": {
    "comments": "The comments to reject the approval"
  }
}'''
data = urlencode({"input_data":input_data}).encode()
httprequest = Request(url, headers=headers,data=data, method="PUT")
try:
    with urlopen(httprequest) as response:
        print(response.read().decode())
except HTTPError as e:
    print(e.read().decode())

{
  "response_status": {
    "status_code": 2000,
    "messages": [
      {
        "status_code": 2000,
        "type": "success",
        "message": "Your decision has been recorded. Thank you for your cooperation!"
      }
    ],
    "status": "success"
  }
}

View more