Errors in gateway server communication or configuration are displayed under Settings > Configurations > Cloud Protection Settings > Server > Gateway Servers column. The potential gateway server errors you may encounter are listed below along with the follow-up actions to troubleshoot each error.
| Error code | Error message | Reason for error | Follow-up action |
|---|---|---|---|
| 600005 | Update Gateway Server | The gateway server version is outdated, preventing access to new features. Performance will remain unaffected. | Update the gateway server by following the steps found here. |
| 600009 | Sync blocked due to Gateway Server version mismatch | The gateway server version is outdated, preventing access to new features and configuration sync updates. The gateway server will perform minimal functions only. | Update the gateway server by following the steps found here. |
| 600006/600010 | Failed to communicate with the Log360 Cloud-Cloud Protection server | The gateway server's attempts to communicate with the Log360 Cloud-Cloud Protection server failed. | To resolve communication issues, try the following steps: In the machine where the gateway server is installed, access the Log360 Cloud-Cloud Protection server url via your browser.
US domain: EU domain: AU domain: IN domain: JP domain: |
| 600104 | Gateway Server Access Key regenerated | The Gateway Server Access Key has been regenerated. | Update the Gateway Server Access Key by following the steps found here. |
| 600105 | Low disk space | The machine running the gateway server has less than 2GB of free space. Cloud app auditing will be stopped until the issue is resolved. | To resolve the issue, free up disk space, or add additional space in the machine running the gateway server.
This will take certain time to reflect in gateway server. For immediate effect kindly restart the gateway server. |
| 600202/600203 | Failed to start proxy unit/Proxy unit stopped | The proxy unit within the gateway server could not be started. | For assistance in resolving this issue, please write to us at support@log360cloud.com. |
| 600204 | Proxy unit port unavailable | The port used by the proxy unit is unavailable. | By default, the proxy unit uses port 8200. To resolve the issue, try the following steps:
To change another port:
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| 600205 | Configuration files missing or corrupted | Attempts to sync the gateway server configuration during initial installation were unsuccessful. | For assistance in resolving this issue, please write to us at support@log360cloud.com. |
| 600206 | Failed to start proxy unit (-) Proxy Chain source unreachable | Proxy chain source settings specified are incorrect. | To resolve the issue, check the existing Proxy Chain configuration and reset it if required. To reset Proxy Chain configurations:
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| 600207 | Invalid PAC script | The Proxy Auto-Configuration (PAC) file script has errors. | Check the existing PAC script file you've configured and rectify syntax errors, if any. |
| 600208 | Unable to download PAC script | The PAC Script location specified during initial set up is incorrect. | To resolve the issue, check the existing Proxy Chain configuration and reset it if required. To reset Proxy Chain configurations:
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| 600301/600309 | Configuration sync mismatch | Configuration details from the Log360 Cloud-Cloud Protection server could not be sent to the gateway server. | For assistance in resolving this issue, please write to us at support@log360cloud.com. |
| 600302 | Sync Error - Failed to sync CA certificate | Configuration sync with CA certificates configured was unsuccessful. | For assistance in resolving this issue, please write to us at support@log360cloud.com. |
| 600303 | Sync Error - Failed to sync Trust Store list | Configuration sync with the Cloud Protection Trust Store was unsuccessful. | For assistance in resolving this issue, please write to us at support@log360cloud.com. |
| 600304 | Sync Error - Failed to sync Sanctioned Applications list | Configuration sync with the Sanctioned Applications list was unsuccessful. | For assistance in resolving this issue, please write to us at support@log360cloud.com. |
| 600305 | Sync Error - Failed to sync Banned Applications list | Configuration sync with the Banned Applications list was unsuccessful. | For assistance in resolving this issue, please write to us at support@log360cloud.com. |
| 600306 | Sync Error - Unable to reach Proxy Chain source | Configuration sync for updating gateway servers with Proxy Chain source details was unsuccessful. | To resolve the issue, check the existing Proxy Chain configuration and reset it if required.
To reset Proxy Chain configurations:
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| 600307 | Sync Error - Unable to parse PAC script | The PAC script could not be parsed due to syntax errors. | Check the existing PAC script file you've configured and rectify syntax errors, if any. |
| 600308 | Sync Error - Unable to download PAC script | The PAC script download was unsuccessful during configuration sync or after configuration edits. | To resolve the issue, check the existing Proxy Chain configuration and reset it if required. To reset Proxy Chain configurations:
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