Secure Gateway server failure
Follow the below steps to troubleshoot Secure Gateway server connection errors:
- Click Test Now and check whether the connection is successful.
- If you are unable to reconnect to the proxy server, check whether the proxy server service is running:
- Go to Start > Run and type services.msc.
- Right-click ManageEngine DataSecurity Plus -Proxy Server and click Properties.
- Change the Startup type to Automatic.
- Click Start.
- If you are unable to find the ManageEngine DataSecurity Plus - Proxy Server service, reinstall the proxy server:
- Select Start > Settings > Apps > Apps & features.
- Find the DataSecurity Plus Proxy Server application from the list and click it.
- Select Uninstall.
- After it is uninstalled, download and install the DataSecutiy Plus proxy server application.
- After installation, open the application.
- Enter DataSecurity Plus' central server name and port number.
- Provide the required details for local or AD authentication.
- Wait until the server certificates are installed.
- Click Finish to close the window.