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Zendesk is a customer service platform designed to help businesses manage support tickets and foster better customer interactions. It offers tools for live chat, email, and social media support, streamlining the customer service process for improved satisfaction.

Stored Zendesk information

• Email
• First name
• Last name
• Last login time
• Status

Required minimum permission for Zendesk

Admin

Zendesk authentication method

The required authentication method is OAuth (OAuth 2.0).

Required Zendesk credentials

The following credentials are required:

• Username
• Password

To create a client ID and client secret:

Visit developer.zendesk.com/documentation/integration-services/developer-guide/creating-managing-oauth-connections/ and developer.zendesk.com/api-reference/integration-services/connections/oauth_connections/

Required scopes

read

write

To manually integrate Zendesk with SaaS Manager Plus

1. Click App Integrations available in the left pane and click Zendesk from the applications list.
2. Provide the connection name, instance name, client ID, and client secret.
3. Click Authorize, and you will be redirected to the Zendesk sign in page.
4. On the Zendesk sign in page, enter your admin username and password.
5. Click Authorize.

Users:

{subdomain}.zendesk.com/api/v2/users

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