Help Center
Quick Start
- Overview
- System requirements
- Minimum privileges required
- Default port configuration
- Installing DataSecurity Plus
- Uninstalling DataSecurity Plus
- Starting DataSecurity Plus
- Launching DataSecurity Plus
- Configuring your solution
- Licensing details
- Applying a license
File Auditing
- About File Auditing
- Domain configuration
- File server configuration
- Failover cluster configuration
- NetApp server configuration
- Workgroup configuration
Setting up File Audit
Dashboard
Reports
Alerts
Configuration
Storage Configuration
File Analysis
- About File Analysis
- On-Demand Reports
Setting up File Analysis
Dashboard
Reports
Alerts
Configuration
Data Risk Assessment
- About Data risk assessment
Setting up Data risk assessment
Dashboard
Reports
Ownership analysis
Configuration
Endpoint DLP
- About Endpoint DLP
Setting up Endpoint DLP
Reports
Alerts
Prevention policies
Configuration
Cloud Protection
- About Cloud Protection
- Gateway Server Configuration
- Certificate Authority Configuration
- Gateway Configuration in Endpoint
- Manage Certificate Trust Store
- Threat Analytics Database
- Manage Banned Applications
- Manage Authorized Applications
- Gateway Server Failover
- Two-way SSL configuration
- Global Insight
- Application Insight
- User Insight
- Shadow Application Insight
- Banned Application Insight
- Cloud App Discovery
- Cloud Access Reports
- Application Insights
- Shadow Cloud Application Reports
- Banned Cloud Application Reports
- File Upload & Download Reports
Setting up Cloud Protection
Dashboard
Reports
Control Policies
Storage Configuration
Administrative settings
- Technician configuration
- Notification filters
- Manage agent
- Agent settings
- SIEM integration
- Business hours configuration
- Two-factor authentication
- Workgroup configuration
- Security policy
Email configuration
General settings
- Connection
- Personalize
- DataSecurity Plus Server
- Privacy Settings
- Disk utilization
- Schedule Retention Policy
Policy Configuration
Release notes
2024
2023
2022
2021
2020
2019
2018
2017
2016
2015
Troubleshooting
- HTTP communication failure
- Dormant DataEngine
- Secure Gateway server failure
- RPC communication failure
- Known issues and limitations
- Known errors and solutions
Guides
- Agent document
- How to Migrate/Move DataSecurity Plus
- How to apply SSL certificate
- How to automate DataSecurity Plus database backup
- How to set alerts in DataSecurity Plus
- How to secure your DataSecurity Plus installation
Known errors and solutions
Known errors and suitable solutions are documented below to help with resolving issues quickly.
| Error code | System message | Cause | Solution |
| 80070005 | Access denied | Insufficient credentials to collect audit data | Provide the permissions and privileges laid out in this guide |
| 8004106C | WMI Quota violation/Memory leak | WMI is taking up too much memory | We recommend using Native mode for event collection to overcome errors while using the WMI service to collect event log data However, the error might be fixed automatically at the next event collection |
| 800706BA | The RPC server is unavailable | The temporary inability of software to connect to a domain controller or file server on account of the server being down, unreachable, or busy | Ensure that the ports listed in the port configuration guide are not blocked by firewalls |
| 8007200f | Authentication error | When DataSecurity Plus is unable to contact a DC | Try to ping all the configured DCs from the computer where the product is installed If you are able to ping all the DCs and the issue persists, please contact support |
| 8007203a | The server is not operational | ||
| Database Growth | - | - | Archive log data periodically by following the steps in this guide. |