Configure Mail Server

Mail servers are configured to send e-mails to desired destinations. For instance, when you perform an action to send e-mail for some alarms, you need to configure mail server through which mails are sent. You can configure the mail server using two different connection protocols. You can choose any one based on your requirement.

Configuring the Mail Server using SMTP protocol:

1. In the Applications Manager console, navigate to Settings → Product Settings → Mail and SMS server Settings and proceed to Configure Mail Server.
2. Choose SMTP Connection Protocol.
3. Choose the Authentication Type.

   If you choose Basic Authentication type:

   1. Provide the SMTP Server name  and the SMTP Server Port number.
   2. Provide the EMail Address . It will be used as the Sender address when configuring actions.
   3. Provide the Username and Password, if the SMTP server requires authentication details (Select the checkbox).

   If you choose OAuth Authentication type:

   1. Provide the SMTP Server name  and the SMTP Server Port number.
   2. Provide the EMail Address . It will be used as the Sender address when configuring actions.
   3. Choose the OAuth Provider.

      Note: Click here for steps to configure OAuth for for G-Suite.

4. For TLS Support in the mail server configuration, select TLS Authentication Enabled option.
5. To enable Secure Connection(SSL), check the Secure Connection(SSL) Enabled checkbox.
6. If the chosen mail server is down for some reasons, you have an option to configure a Secondary Mail Server that functions as a back up mail server. Check the Configure Secondary Mail Server checkbox and configure it by following the same steps given above.
7. When configuring Mail Server in the Enterprise edition, you can allow the mail server configuration performed in the Admin server to propogate to all your Managed Servers. To enable this, check the Use same mail settings for all managed servers checkbox.
8. You can click on the Test Connectivity button to verify if all the details entered are correct and if Applications Manager is able to send an e-mail using the details given.
9. Click Save to save the configuration.

The SMTP server is configured and all the e-mails will be sent through this server.

Note: To verify SMTP access for Gmail from your Applications Manager installed system, you will need to run a telnet test, which will check that your computer can contact gmail SMTP servers. Enter telnet smtp.gmail.com 465 (or 587) and check for any response.In case you fail to receive a response, we recommend contacting your system administrator to get the access.

Configuring the Mail Server using EWS (Exchange Web Services) protocol:

1. In the Applications Manager console, navigate to Settings → Product Settings → Mail and SMS server Settings and proceed to Configure Mail Server.
2. Choose EWS Connection Protocol.
3. Choose OAuth Authentication Type.
4. Provide the Connect URL.
5. Provide the EMail Address . It will be used as the Sender address when configuring actions.
6. Choose the OAuth Provider.

   Note: Click here for steps to configure OAuth for for EWS Server.

7. If the chosen mail server is down for some reasons, you have an option to configure a Secondary Mail Server that functions as a back up mail server. Check the Configure Secondary Mail Server checkbox and configure it by following the same steps given above.
8. You can click on the Test Connectivity button to verify if all the details entered are correct and if Applications Manager is able to send an e-mail using the details given.
9. Click Save to save the configuration.

The EWS server is configured and all the e-mails will be sent through this server.

Configuring the Mail Server in APM Plugin :

In APM Plugin, Mail server configuration is allowed only from OPM. This configuration will be synched to APM Plugin. User can configure Mail server configuration using both Basic and OAuth authentication. If we choose OAuth in OPM, then the particular OAuth provider will be synched from OPM to APM Plugin also.