Metric details on EUM Dashboard - Applications Manager User Guide

Active Directory
management Manage, track, and secure Active Directory

Identity governance
and administrationOrchestrate user identity management and access controls for Zero Trust

Privileged access
managementControl and secure privileged access to critical enterprise systems

ADManager Plus
Active Directory, Microsoft 365, and Exchange management and reporting
ADAudit Plus
Hybrid AD, cloud, and file auditing; security; and compliance
ADSelfService Plus
Identity security with adaptive MFA, SSPR, and SSO
Exchange Reporter Plus
Reporting, auditing, and monitoring for hybrid Exchange and Skype
RecoveryManager Plus
Active Directory, Microsoft 365, and Exchange backup and recovery

EUM Dashboard

The performance metrics of all the end user monitoring (EUM) monitors configured in Applications Manager will be displayed in the End User Monitoring Overview dashboard under the User Experience tab. This dashboard provides you an overview of the performance of your monitors tracked using EUM agents along with their health status from different locations. The metrics shown include the total number of EUM monitors and their current status (Clear, Critical or Warning), the category to which the monitor belongs to, and their health status from the locations configured.

A green dot indicates health status is ‘clear’ from that specific location, a red dot indicates ‘critical’ status while an orange dot indicates 'warning' health status. Click the dot icon to drill down into the monitor performance from that specific location. Click the reports icon in the EUM dashboard to view the 'At a Glance' report for the monitor. The 'At a Glance' report includes charts for availability, response time and outage report of the monitor from different locations.

You can also view performance details based on the monitor type. For example, to view information about DNS monitors, click the DNS Monitor icon.

EUM Agent Details

Click the 'Locations' link present in the right top corner of the 'End User Monitoring Overview' dashboard to view details about the EUM agents being used to collect performance data. This screen shows the following agent configuration details:

Parameter	Description
Name	The name of the EUM agent
IP Address	The IP address of the EUM agent
Port	The port at which the agent is running
Status	Current status of the agent (whether the agent is up or down)
Poll Interval	The time interval in which the EUM agent contacts the Applications Manager server
Browsers supported for RBM Playback	Displays the list of browsers that are supported for RBM Playback.
Agent Version	The version of the EUM agent currently in use
Last Updated at	The time at which agent collected information from the Applications Manager server

Parameter

Description

Name

The name of the EUM agent

IP Address

The IP address of the EUM agent

Port

The port at which the agent is running

Status

Current status of the agent (whether the agent is up or down)

Poll Interval

The time interval in which the EUM agent contacts the Applications Manager server

Browsers supported for RBM Playback

Displays the list of browsers that are supported for RBM Playback.

Agent Version

The version of the EUM agent currently in use

Last Updated at

The time at which agent collected information from the Applications Manager server

Identity and access management

Unified service management

Unified endpoint management and security

IT operations management and observability

Security information and event management

Advanced IT analytics

Low-code app development

Cloud solutions for enterprise IT

IT management for MSPs

Active Directory management Manage, track, and secure Active Directory

Identity governance and administrationOrchestrate user identity management and access controls for Zero Trust

Privileged access managementControl and secure privileged access to critical enterprise systems

Enterprise and IT service managementDeliver a consistent employee experience across business functions

Customer service managementBuild a one-stop portal for customers with efficient account management

IT asset managementCentralize and automate the complete IT asset life cycle

SIEM Spot, investigate, and neutralize security threats

Log and compliance managementGain deeper visibility into security events and ensure compliance

Security auditingAudit Active Directory, cloud platforms and files to enhance your security posture

Endpoint management and protection platform (UEM and EPP)Secure and manage endpoints to protect your IT assets effectively

Endpoint managementAchieve intelligent IT device management with zero user intervention

Endpoint securityDefend against threat actors with proactive and reactive measures

Full-stack observability and digital experience monitoringAchieve end-to-end visibility, proactive issue resolution, and enhanced security

Network and server performance monitoringEnsure network, server, and storage reliability with AI-powered insights

IT incident managementEfficiently manage and resolve IT incidents while ensuring transparency

DNS and DHCP managementOptimize IP address and domain management

Cloud cost managementRight-size and take control of your cloud costs

IT analyticsConnect to your IT applications and visualize all facets of your IT

Cloud-native solutions for IT managementMonitor, manage, audit, and secure your multi-cloudand hybrid infrastructure

Business applications for ITBoost productivity and improve team collaboration

Custom solution builderBuild tailor-made apps to automate operations at your organization

Solutions for MSPsGrow your MSP business with scalable and secure IT management solutions

EUM Dashboard

EUM Agent Details

Active Directory
management Manage, track, and secure Active Directory

Identity governance
and administrationOrchestrate user identity management and access controls for Zero Trust

Privileged access
managementControl and secure privileged access to critical enterprise systems

Enterprise and IT service
managementDeliver a consistent employee experience across business functions

Customer service
managementBuild a one-stop portal for customers with efficient account management

IT asset
managementCentralize and automate the complete IT asset life cycle

Network and server
performance monitoringEnsure network, server, and storage reliability with AI-powered insights

IT incident
managementEfficiently manage and resolve IT incidents while ensuring transparency

Cloud-native solutions for IT managementMonitor, manage, audit, and secure your multi-cloud
and hybrid infrastructure