Integrating PAM360 with ManageEngine ServiceDesk Plus Cloud8 minutes to read
By integrating PAM360 with ManageEngine ServiceDesk Plus (SDP) Cloud, technicians can access target endpoints for privileged sessions to resolve the issues easily. This integration ensures data security by eliminating the need to share sensitive passwords and allowing technicians to access remote systems directly from the ServiceDesk Plus Cloud portal with a single click. Administrators can ensure that only authorized technicians with the request have access to privileged accounts without sharing credentials. This integration also eliminates the need for technicians to switch between platforms constantly, enhancing efficiency and security in IT management workflows. Required Roles in PAM360Any of the below roles is required to perform the integration process:
1. PrerequisitesBefore commencing the integration, verify if all of the below prerequisites are satisfied.
2. Installing the Probe to Establish Communication between PAM360 and SDPODSince PAM360 is an on-premise application, a remote probe application must be installed on a server that resides in the LAN of the PAM360 server to connect with the cloud version of ServiceDesk Plus. To install a remote probe application in the PAM360 server, follow these steps:
3. Installing a PAM360 Extension to Integrate PAM360 with the ServiceDesk Plus CloudUpon completing the probe installation, a further PAM360 extension installation in the SDP cloud is required to complete the integration process. To do so, perform the following steps:
4. How this Integration Benefits?Vision - To streamline the remote session process and to ensure that the technician has immediate access to the relevant asset/endpoint required to address the user's request directly from the SDP cloud interface. Scenario - A user in an organization creates a request in the IT service desk of the SDP cloud. While creating the request, the user mapped an asset (i.e., a privileged endpoint/machine) on which the request was to be handled. Action After Request Creation - The request will automatically link the asset mapped by the user as a privileged resource for a remote session if it exists as a workstation in the SDP Cloud's asset section and as a resource in PAM360. How this integration eases the technician for the above scenario?To facilitate the necessary actions, such as troubleshooting/installation/maintenance, the technician requires privileged access to the target resource. With the active integration between PAM360 and SDP Cloud and the above-satisfied prerequisites, this is seamlessly achieved. By navigating to the respective assigned request and selecting More Actions followed by Privileged Session, the technician can initiate a privileged remote session to the machine directly from the SDP cloud request interface. This integration not only enhances efficiency but also ensures secure and controlled access to critical resources, thereby empowering technicians to fulfill user requests effectively. Note: If a user submits a request to install several applications on a group of machines belonging to a privileged group but provides only the name of the group instead of specifying individual assets in the request, the administrator or technician must manually associate the required group of machines as the assets with the request to facilitate the necessary privileged remote sessions. | ||||||||||||
[Webinar] Weave privileged access security into your org-wide ITSM workflows. Register now