Troubleshooting

Understand and resolve some common issues you might face when auditing your CTERA NAS servers using ADAudit Plus.

1. The shares are not shown

• Ensure that the user configured under Domain Settings in ADAudit Plus has access to the shares and the audit logs folder.
• Check in Microsoft Management Console whether the shares are showing. Refer to this blog for more information on how to do this.

2. The server name is not accepted

• On the ADAudit Plus web console, navigate to Domain Settings in the top-right corner. Hover over the relevant domain, click Update Domain Objects in the drop-down, select Computers, and click Save. Wait for a few minutes and try again.
• If the issue still persists, enter the fully qualified domain name of the CTERA Edge Filer when configuring it in ADAudit Plus . Wait for a few minutes and try again.
• Ensure that the computer object is connected to the domain.

3. The log type is not detected

• The user has no access: Ensure that the user configured under Domain Settings in ADAudit Plus has access to the audit share.
• Failed to detect: Ensure that the log files are available in the folder.

Note: If an issue remains unresolved, please contact ADAudit Plus support.