Reset Account Settings

1. Reset admin password

Carry out the steps below to reset the admin password of your EventLog Analyzer account.

For Windows -

• Navigate to <EventLog Analyzer>/troubleshooting folder.
• Execute the resetPwd.bat file.
• The admin password will be reset to the default password - admin.

For Linux -

• Open a terminal.
• Navigate to the <EventLog Analyzer>/troubleshooting folder.
• Execute the resetPwd.sh file to reset the admin password to the default password.
• You can access the account by using admin as the password.

2. Unblock admin account

Several unsuccessful attempts might lead to the blocking of the default admin account to ensure security. The account will be restored automatically in a while. To unblock the account immediately, follow the steps specific to the environment.

For Windows -

• Navigate to <EventLog Analyzer>/bin/adsf folder.
• Find and run the unblockAccount.bat file to complete the process.

For Linux -

• Open a terminal.
• Go to the <EventLog Analyzer>/bin/adsf folder.
• Execute the unblockAccount.sh file to unblock the account.

3. Reset the TFA enrollment

The steps to reset the TFA settings dedicated for two-factor authentication are as follows. This procedure can only be carried out for the default admin account.

For Windows -

• Go to the <EventLog Analyzer>/bin/adsf folder.
• Execute the resetAdminTFAEnrollment.bat file.
• Login to the EventLog Analyzer application and register for the two-factor authentication to match your preference.

For Linux -

• Open a terminal.
• Navigate to the <EventLog Analyzer>/bin/adsf folder.
• Execute the resetAdminTFAEnrollment.sh file to reset the existing TFA settings.
• Open EventLog Analyzer as the default admin and re-enroll for TFA.