Configure auto-ticketing in ADAudit Plus

To generate tickets in your ticketing solution through ADAudit Plus' alerts:

1. Log in to your ADAudit Plus web console.
2. Navigate to the Configuration tab > View/Modify Alert Profiles.
3. Select the alert profile for which you wish to generate tickets in the ticketing solution configured in ADAudit Plus. Example: Account lockout alert profile.

Note: If the existing alert profiles don’t match your requirements, create a custom alert profile.

4. Scroll to the bottom of the page and underneath Alert Actions, check the Configure Auto Ticketing checkbox.
5. Click Update.
6. If you suspect a certain event might happen in quick succession and generate duplicate support tickets, you can check the Throttle Ticket Generation checkbox and configure the settings as per your requirements.