Configure auto-ticketing in ADAudit Plus
To generate tickets in your ticketing solution through ADAudit Plus' alerts:
- Log in to your ADAudit Plus web console.
- Navigate to the Configuration tab > View/Modify Alert Profiles.
- Select the alert profile for which you wish to generate tickets in the ticketing solution configured in ADAudit Plus. Example: Account lockout alert profile.
Note: If the existing alert profiles don’t match your requirements, create a custom alert profile.
- Scroll to the bottom of the page and underneath Alert Actions, check the Configure Auto Ticketing checkbox.
- Click Update.
- If you suspect a certain event might happen in quick succession and generate duplicate support tickets, you can check the Throttle Ticket Generation checkbox and configure the settings as per your requirements.
Note: When a high volume of tickets are generated within a short span of time, the ADAudit Plus server's URL will be blocked in the configured ticketing tool.
Don't see what you're looking for?
-
Visit our community
Post your questions in the forum.
-
Request additional resources
Send us your requirements.
-
Need implementation assistance?
Try onboarding
