Organizations that manage a large number of devices will need to execute actions on devices in bulk. Mobile Device Manager Plus allows admins to simultaneously execute certain actions like restart, shutdown, and clearing app data on multiple devices.
This command is to restart devices, and is currently supported for Supervised iOS devices running 10.3 or above, Samsung or non-Samsung devices running 7.0 or later, which have been provisioned as Device Owner, macOS, Windows, and Chrome OS devices.
This command is to shutdown devices remotely, and is currently supported for iOS devices that are Supervised, and running on versions 10.3 and above, and for macOS devices.
This command is to erase all the data from apps on devices. Once executed, the apps will be reverted to their originally installed state. Clear app data is supported for Knox enabled Samsung devices and non-Samsung devices above version 9.0.
To systematically execute Remote Restart and Remote Shutdown, you can configure a schedule based on which these actions will be initiated on the devices in bulk. This eases out device maintenance issues for unattended devices like Point of Sale (POS) devices, digital signage devices, etc.
Watch this 5 minute video to quickly learn how to schedule a restart or shutdown:
Devices can be remotely restarted at a preferred date, time, and frequency. Scheduled Remote Restart is currently supported for:
Devices can be remotely switched off at a preferred date, time, and frequency. Scheduled Remote Shutdown is currently supported for:
If the Once option is chosen:
If the Repeat option is chosen:
MDM will then execute the action based on the schedule configured.
Once the necessary changes are made to the schedule, confirm the action by clicking on Modify or Delete.
The devices will not receive any commands based on the schedule after it is suspended. Once a schedule is suspended, admins will have to create a new schedule to execute scheduled remote commands.
While executing Remote Restart or Remote Shutdown, you might come across the following server remarks:
Status displayed on the server | Remarks displayed on the server | Reason |
---|---|---|
Successful | Successfully executed the command on the device(s). | This remark is displayed once the action(s) initiated on the device(s) by the admin have been successfully executed. |
Yet to apply | The command will be executed once the device comes online. | This remark is displayed when the action(s) initiated by the admin are not yet executed, but will be executed as soon as the device contacts the MDM server, or is connected to the Internet. |
In Progress | Executing the command on the device. | This remark is displayed when the command is being executed on the device(s). |
Suspended | > The command could not be executed on the device as it was manually suspended. > The command could not be executed on the device, as a new command was initiated. |
> This remark is displayed when the admin suspends the command. > This remark is displayed when the admin initiates a the same command again on the device(s). |
Failed | Failed to execute the command on the device. Retry the process, and if the issue persists, contact support. | This remark is displayed when the command does not get executed on the device(s), due to network issues/if the device(s) have not contacted the MDM server. |
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