Ensure prerequisites and required settings are configured before you start remote connection.
Follow below steps to initiate remote desktop control with desktops or laptops:
Navigate to Tools -> Remote Control.
Click on Connect button corresponding to the device you wish to remotely access.
When multiple users are logged in the same computer, click on the three dots next to connect and choose the required user account.
If user confirmation is enabled, server will wait for approval from end user. If not remote session will be established immediately.
If multiple monitors are connected to the device, they will be automatically detected and displayed. Know more
Quickly perform operations on endpoint devices during remote sessions with the help of below features:
Whenever a user establishes a remote connection using Endpoint Central, all the events performed on the remote computer are logged.