Helpdesk Settings

If you have logged into the application as the administrator then you need to configure the helpdesk settings before the request module can be opened for real time functioning of tracking customer support mails.

The following helpdesk settings need to be configured,

• Helpdesk Customizer

• Request Template

• Scheduled Requests

• Time Entry Type

• Time Entry Additional Fields

• E-mail Command

• Job Sheet Customizer

• Solution Additional Fields  

• Solution Settings

• Auto Invocation

• Menu Invocation

• Field Form Rules

• Field Form Rules Usecases 

• Field Form Rules Javascript Functions