Time Entry - Additional Fields

If you require any further additional information while entering the time spent details apart from the pre-set fields, you can configure them under Time Entry - Additional Fields. You can add text fields, numeric fields and date & time type fields in the form.

 

 

To access TimeEntry - Additional fields,

1. Log in to SupportCenter Plus application using the user name and password of an admin user.

2. Click on the Admin tab in the header pane to open the configuration wizard page.

3. Click on TimeEntry - Additional Fields icon under Helpdesk Settings block. The TimeEntry - Additional Fields List page opens where you can add up to 12 text fields, 4 numeric and 4 date & time fields.

Text Additional Fields

 

If the additional fields are for alphabets and alphanumeric characters, then use the Text Additional Fields. You can add up to 12 Text fields.

 

To add additional fields,

1. In the TimeEntry - Additional Fields List page, click Add New Field link at the top right corner.

2. You have 3 types of text field namely, Single-line, Multi-line and Pick List (drop-down menu).

   • Single-line: A Single-line text field is for text which can be accommodated in a single line.

   • Multi-line: The Multi-line text field is for text which requires a lengthy description.

   • Pick List (drop-down menu): The Pick List or drop-down menu allows you to add a list of items from which you can select. To add the items, enter the value in the text field. Click Add Item. The value is added to the list. To delete an item, select the item and click the Delete button. The added values can be rearranged using the Up and Down buttons. You can even sort the pick list values in ascending or descending order by selecting an option from Sort Items drop down.

3. Specify the Field Name for the additional field.

4. Specify any relevant information about the additional field in the Description text field.

5. You can also specify default values to be pre-filled in the time spent entry details form.  

6. Click Save to save the settings.

 

Numeric Additional Fields

 

If the additional fields are for only numeric characters, then use the Numeric Additional Fields. You can add up to 8 Numeric fields

1. In the TimeEntry - Additional Fields List page, click Add New Field link at the top right corner.

2. Click on the Numeric image tab.

3. Specify the Field Name for the additional field.

4. Specify any relevant information about the additional fields in the Description text field.

5. Click Save to save the settings.

 

Date & Time Additional Fields 

 

If the additional fields are for data and time, then use the Date & Time Additional Fields. You can add up to 8 Date & Time fields.        

1. In the TimeEntry - Additional Fields List page, click Add New Field link at the top right corner.

2. Click on the Date & Time image tab.

3. Specify the Field Name for the additional field.

4. Specify any relevant information about the additional fields in the Description text fields.

5. Click Save to save the settings.

NOTE: Once all the 20 fields are added, the Add New Field link will disappear.

 

The configured additional fields appear while adding time entry details under Add Time Entry page. The number of fields added or deleted can be identified using the "Column Name" field in the TimeEntry - Additional fields List page. It indicates the type of field added along with the field count. The text fields are represented as 'UDF_CHAR', the numeric fields are represented as 'UDF_LONG' and the date fields are represented as 'UDF_DATE'.

 

 

Edit Additional field

 

To edit an additional filed,

1. In the TimeEntry - Additional Fields List page, click the Edit icon beside the additional field you want to edit.

2. In the Edit TimeEntry - Additional Fields form, modify the required fields.

3. Click Save. At any point, if you wish to cancel the operation that you are performing, click Cancel.

 

Delete Additional field

 

To delete an additional field,

1. In the TimeEntry - Additional Fields List page, click the Delete icon beside the additional field you want to delete. A confirmation dialog appears.

2. Click Ok to proceed with the deletion. If you do not want to delete the additional field, then click Cancel.