Introduction
- Introduction
- Key Features
- Monitoring Capabilities
- Release Notes
- Deprecation and Obsolescence
System Requirements
- Hardware and Software Requirements
- Windows Vs Linux Versions
Installation and Setup
- Installation and Setup
- Installation Guide
- Licensing Applications Manager
- Using Update Manager
- Compare Editions
- Verifying Build Integrity
- Configuring MS SQL DB Backend
Best Practices
- Security Best Practices
- Common Best Practices
Getting Started
- Getting Started
- Prerequisites for Applications Manager
- Understanding Applications Manager
- Working with Applications Manager
Working with Monitor Groups
- Monitor Groups
- Creating Monitor Groups
- Associating Monitors to Monitor Groups
- Editing and Deleting a Monitor Group
- Deleting Monitors from Monitor Groups
- New Web Application Group
- Design Business Service
- VMware Virtual Infrastructure Groups
Performance Metrics
- Performance Metrics
- Create a New Monitor
- Viewing Performance Metrics
Monitor Types
- Monitor Types
- Application Servers
- Cloud Apps
- Converged Infrastructure
- Custom Monitors
- Database Servers
- ERP
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- Middleware / Portal
- Servers
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Digital Experience Monitoring (DEM)
- Overview
- DEM Features
APM (APM Insight)
- Overview
- Working
- Supported Platforms
- Data Exporter
- APM Metrics
- Configuration
  - Agent Configuration Options
  - Custom Instrumentation using Web Client
- Additional features
- APM Insight-RUM Integration
User Experience (EUM)
- End User Monitoring (EUM)
- Installing the EUM Agent
- Upgrade EUM Agent with Update Manager
- EUM Dashboard
- Release Notes
Real User Monitor (RUM)
- RUM Overview
- Working of RUM
- Upgrade RUM Agent with Update Manager
- Setting up RUM
- RUM Dashboard
- Monitoring User Sessions
- Monitoring ISP data
- Script Injection
- Counter Attributes
- Custom APIs
- User Privacy
- Licensing
- Release Notes
Alarms
- What is an Alarm?
- Alarm Details
- Global Alarm Configuration
- Threshold Profiles
- Anomaly Detection
- Actions
- Associating Threshold and Action with Attributes
- Bulk Alarm Configuration
- Configuring Dependencies, Alarm Rules
- Consecutive Polls
- Alarm Escalation
Settings
- Settings
- Discovery & Data Collection
- Alarm/Action
- Product Settings
- Integration with Portals
- Tools
- DB Scanner Tool
- Data Backup
- Bulk Config
- Production Environment
ADDM
- What is ADDM?
- Using ADDM
- Dependency Maps
- Auto Discovery
Reports
- Reports
- Grouping of Reports
- 7 / 30 Reports
- Advanced Reports
- Alarm Summary Reports
- Capacity Planning Reports
- Custom Query Reports
- Forecast Reports
- Inventory Reports
- SLA Management
  - SLA Management
  - Creating an SLA
- Report Configuration
Integrating ME/Third-party Applications
- ITSM Integrations
- Other Integrations
- Plugin for OpManager
Rest API
- What are REST APIs?
- V1 APIs
- V3 APIs
  - Introduction to V3 APIs
  - Alarms
    - List Alarms
Web Client
- Web Client
- Web Client Details
- Icon Representation
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- Custom Fields
- Mobile Web/iPhone App
- Bulk Import of Monitors
Enterprise Edition
- Overview
- Admin Server
- Managed Server
- Single Sign-On (SSO)
- Admin Activities
- Easy Upgrade
- Data Synchronization
Failover
- Overview
- Failover for Professional Edition
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- Using PostgreSQL as backend DB
- Configuring Virtual IP (VIP)
Database Migrations
- Database Migrations
- MySQL to PostgreSQL Migration
- MySQL/PGSQL to MSSQL Migration
- PGSQL to SQL Server migration for Plug-in
Appendix
- Appendix
- Add-Ons Pricing
- Applications Manager Home
- Data Collection for Host Resource
- Discovery Filters
- Enabling CredSSP Authentication
- Enabling Powershell
- License Evaluation period extension
- Regular Expressions
- SNMP Agent Installation
- SNMP Agent Configuration
- Security/Firewall Requirements
- Supported Modems
- User Management Security Policy
- WinRM Prerequisites
- WMI Prerequisites
- Tomcat Server.xml
- Tomcat Users.xml
Product Resources
- Product Resources
- Best Practices
- Security Updates
- Forums and Blogs
- How-to Demos
- Troubleshooting
Glossary

Availability Report Calculation in Applications Manager

Monitor Availability Calculation

Monitor availability calculation facilitates measurement of the availability and performance of a system or service over a specific period. Applications Manager's monitor availability calculation feature helps you to ensure system or service reliability and early detection of performance issues or potential failures.

Applications Manager provides an option to track the state of monitors and display the data in Availability reports along with Product downtime. There are 4 states for a monitor, as listed below:

Up
Down
UnManaged
Scheduled Maintenance

Note: The option to track and display Product downtime will be supported in the Availability reports & widgets from Applications Manager v171100.

Uptime = Total time - (Unmanaged + Scheduled Maintenance + Product Downtime)

Uptime % = (uptime/total time)*100

Downtime % = (downtime/total time)*100

Scheduled Maintenance %= (Scheduled Maintenance/total time)*100

Unmanaged %= (Unmanaged time/total time)*100

Product downtime % = (Product downtime/total time)*100

There are 3 different options available in Report Settings for performing Availability calculation. Enabling any one of the following options, will exclude the downtime in the respective category, from availability calculation:

Do not include Scheduled maintenance in availability reporting.
Do not include Unmanaged state in availability reporting.
Do not include Product downtime in availability reporting.

Monitor Group Availability Calculation:

You can calculate Monitor group availability based on the option chosen in Report settings. The 2 available options are:

Application Cluster:

If Application cluster is selected, then availability will be calculated based on Availability status history of the monitor group.
By default, the monitor group's availability will be marked as down if any one of the monitors belonging to that particular group is down. (This can be altered in the Monitor group page → Monitor group Actions → Configure Alarms → Availability → Define Alarm rules)
Availability is calculated based on the Uptime, Downtime and Scheduled Maintenance time of the monitor group with the same formula as mentioned above for monitors.

Services group:

If Services group is selected, then availability will be calculated based on the Availability status history of the monitors in the group.
The Availability of the monitor group is calculated based on the Uptime, Downtime and Scheduled Maintenance time of the monitors in the group. The Monitor group's availability will be the average of the calculated availability of monitors in that group.

For example, a monitor group contains 3 monitors. The monitor group report is generated for "Yesterday" time period. Only one monitor is shown as Down for the entire chosen day.

Application Cluster:

If the Alarm Rule option is not modified for the respective monitor group, the group will be down even when any one of the monitors associated with it is down. Hence, the uptime % of the group will be 0.

Services group:

When Services group option is selected, since only one among the 3 monitors are down for the complete time period, the uptime % of the monitor group will be 66%.

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Availability Report Calculation in Applications Manager

Monitor Availability Calculation

Monitor Group Availability Calculation:

Application Cluster:

Services group:

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Active Directory
management Manage, track, and secure Active Directory

Identity governance
and administrationOrchestrate user identity management and access controls for Zero Trust

Privileged access
managementControl and secure privileged access to critical enterprise systems

Enterprise and IT service
managementDeliver a consistent employee experience across business functions

Customer service
managementBuild a one-stop portal for customers with efficient account management

IT asset
managementCentralize and automate the complete IT asset life cycle

Network and server
performance monitoringEnsure network, server, and storage reliability with AI-powered insights

IT incident
managementEfficiently manage and resolve IT incidents while ensuring transparency

Cloud-native solutions for IT managementMonitor, manage, audit, and secure your multi-cloud
and hybrid infrastructure