SAP Server Monitoring

Overview

SAP Monitoring allows you to monitor the availability and performance of SAP environment from a centralized web console. SAP monitor takes advantage of the SAP CCMS (Computer Center Management System) architecture to give insightful information about the SAP system along with fault management and reporting capabilities.

Creating an SAP Server Monitor

Prerequisites for monitoring SAP Server: SAP JavaConnector (JCo) should be present in Applications Manager's classpath. Learn more

Using the REST API to add a new SAP server monitor: Click here

Follow the steps given below to create an SAP server monitor in Applications Manager:

  1. Click on New Monitor. Click on SAP Server.
  2. Provide Host Name/IP Address.
  3. Enter the SubNetMask of the network.
  4. Check the Connect using Router String checkbox to enter the SAP Router String through which SAP Server is connected (optional).
  5. Enter the SAP Logon client.
  6. Enter the SAP System number.
  7. Enter the SAP Logon language like EN for English.
  8. Enter the polling interval time in minutes.
  9. Enter the credential details like user name and password for authentication, or select the required credentials from the Credential Manager list by enabling the Select from Credential list option.
  10. If you are adding a new monitor from an Admin Server, select a Managed Server.
  11. Choose the Monitor Group from the combo box to which you want to associate the Monitor (optional). You can choose multiple groups to associate your monitor.
  12. Click Add Monitor(s). Upon adding the SAP monitor, you can view the details of the newly added SAP monitor.

Note: While creating an SAP monitor, you need an SAP user profile with the following authorization objects: S_RFC, S_XMI_LOG and S_XMI_PROD which are minimum prerequisites for adding an SAP monitor.

Monitored Parameters

  • Availability tab gives the Availability history for the past 24 hours or 30 days.
  • Performance tab gives the Health Status and events for the past 24 hours or 30 days.
  • List view enables you to perform bulk admin configurations.

The following parameters are monitored for SAP:

Overview

Parameter Description
Monitor Information
Health Specifies the health of the monitor based on its dependencies
Type Type of the Monitor
Host Name Specifies the host in which SAP is running
Host OS The Operating System of the host
Last Polled at The time at which last polling happened
Next Polled at The time at which the next polling is scheduled
Availability The current status of the SAP Monitor - whether it is up or down.
System Information
CPU Utilization Amount of CPU utilized by the SAP server (in percentage).
Memory Utilization Amount of memory utilized by the SAP server (in percentage).
Disk Utilization Amount of disk utilized by the SAP server (in percentage).
Spool Utilization Amount of spool work processes utilized by the SAP server (in percentage).
Background Utilization Amount of background work processes utilized by the SAP server (in percentage).

Buffer

Parameter Description
Hit Ratio Percentage of the database queries that were met from the buffer (hit rate) and did not have to be passed on to the database for different buffer types like Program, Repository, Table & GUI
Directory Used Percentage usage of the directory (number of entries) for different buffer types like Program, Repository, Table & GUI
Space Used Percentage usage of the buffer storage for different buffer types like Program, Repository, Table & GUI
Swap Swaps due to a full buffer per minute for different buffer types like Program, Repository, Table & GUI

Operating System

Parameter Description
CPU Utilization Average usage of the CPU in a host system
Disk Utilization Average usage of the disk in a host system
Extended Memory Utilization of the extended memory as a percentage.
Private Memory Utilization of the private memory as a percentage.
Roll Area Usage Usage of the roll area as a percentage
Page In Average number of page-ins per second; a page-in occurs if a process must access a data page that is not available in the main memory
Page Out Average number of page-outs per second (page-out occurs if a page is stored out of the main memory to make room for the pages required by other processes)
Syslog Frequency Number of messages per minute that appeared in the system log of an application server.

Processes

Parameter Description
Work Processes Overview
Total Work Processes Number of total work processes.
Running Work Processes Number of running work processes.
Waiting Work Processes Number of waiting work processes.
Stopped Work Processes Number of stopped work processes.
SAP Work Process Information
Server Name Name of the server.
No The internal ID number of a process. Used to identify messages that belong to a work process in the system log.
Type The type of work process. Possible values are:
  • DIA - Work process for executing dialog steps in user transactions
  • UPD - Update process for making V1 (time-critical) database changes
  • UP2 - Update process for executing V2 (not time-critical) database changes
  • ENQ - For locking or releasing SAP lock objects
  • BTC - For processing background jobs
  • SPO - For spool formatting processes
PID Process ID of the work process (on the operating system).
Status Current status of the work process. Possible statuses are:
  • Running - Process is executing a request
  • Waiting - Process is idle and waiting for a request.
  • Hold- Process is held for one user. A work process can only serve a single user.

    If too many processes are on Hold, then system performance suffers. You can then use the Reason field to identify holds that perhaps can be released.

  • Stopped - Process is aborted. (Start set to No)
  • Shutdown - Process terminated because of a shutdown.
  • Reserved - Process is reserved.
Reason Reason displayed if a work process is in Hold status.
Start Indicates whether the process should be automatically restarted if a process ends prematurely.
Error Indicates how many times a work process has aborted since the instance was started.
Sem Indicates the number of the semaphore for which a work process is waiting. Normally, this field should be empty.
CPU Cumulative CPU time used by a work process since it was started.
Time Indicates the elapsed time used by a work process for the dialog step that it is currently being processed.
Report ABAP program or report that is currently being executed.
User User whose request is currently being processed
Action Action that is being performed by the program that is running. The actions that are displayed are those that are recorded by the SAP performance monitor.
Table Name of the table that is being accessed by the database.

Background

Parameter Description
Background Processing
Background Utilization Percentage of the background processing capacity currently utilized.
System Wide Queue Length Number of jobs that are ready to be executed, have start authorization and have no target server specified for which there are no free background work processes, averaged over all application servers with background work processes.
System Wide Free Processes Number of free background work processes
Server Specific Queue Length Number of released jobs that are explicitly to be executed on this application server, but for which there are no free background work processes
Background work processes count Number of background work processes on an application server
Error count Number of errors in background work processes since the monitoring segment was created (that is, since the application server was started)
Error frequency Number of errors in background work processes per minute
Terminated on error count Number of background work processes terminated after an error
Running Background Work Processes Number of jobs that are ready to be executed, have start authorization and have no target server specified for which there are no free background work processes, averaged over all application servers with background work processes.
Waiting Background Work Processes Number of free background work processes
Stopped Background Work Processes Number of released jobs that are explicitly to be executed on this application server, but for which there are no free background work processes

Dialog

Parameter Description
Frontend Response Time Average time that a user waits at the front end for the processing of his or her request
Database Request Time Average time for processing logical database requests
Load And Generation Time Average load and generation time of CUA objects
Response Time Average response time of the dialog service
Network Time Time used in the network during the first data transfer from the front end to the application server and during the last data transfer from the application server to the front end.
Users Logged In Number of users logged on
Queue Time Average time in the dispatcher wait queue
Total Dialog Work Processes Number of total dialog work processes.
Running Dialog Work Processes Number of running dialog work processes.
Waiting Dialog Work Processes Number of waiting dialog work processes.
Stopped Dialog Work Processes Number of stopped dialog work processes.

Enqueue

Parameter Description
Enqueue Requests Number of lock requests
Enqueue Request Rejects Number of rejected lock requests
Enqueue Requests Errors Number of errors that occurred during lock requests
Dequeue Requests Number of release requests
Dequeue Requests Errors Number of errors that occurred when releasing locks
Dequeue All Requests Number of releases of all locks of an LUW
CleanUp Requests Number of releases of all locks of an application server
Backup Requests Number of update calls for which locks were forwarded to the update.
Reporting Requests Number of operations for reading the lock table.
Owner Names Actual Utilization Current number of lock owners in the lock table
Granule Arguments Actual Utilization Current number of different lock arguments in the lock table
Granule Entries Actual Utilization Current number of elementary locks in the lock table
Update Queue Actual Current number of open update requests with locks
Recent Lock Time (per minute) Time spent in the critical path of the lock table for lock operations (in seconds per minute)
Recent Lock Wait Time (per minute) Wait time of parallel processes before entering the critical path of the lock table (in seconds per minute)
Recent Server Time (per minute) Total time spent in the enqueue server (in seconds per minute)
Enqueue Frequency Enqueue operations (logical data locks) per minutes that are coming from another instance to the central instance
Total Enqueue Work Processes Number of total enqueue work processes.
Running Enqueue Work Processes Number of running enqueue work processes.
Waiting Enqueue Work Processes Number of waiting enqueue work processes.
Stopped Enqueue Work Processes Number of stopped enqueue work processes.

Spool

Parameter Description
Spool Utilization Utilization of the spool work processes as a percentage
Spool Work Processes Count Number of spool work processes
Spool Work Processes Errors Number of errors in spool work processes
Spool Work Processes Terminated Number of spool work processes that terminated after errors
Dispatcher Queue Utilization Used area of the dispatcher queue as a percentage
Request Queue Utilization Used area of the spool request queue as a percentage
Service Queue Priv Used area of the spool request queue for processing in chronological order as a percentage
Service Queue Pages Number of pages in the spool request queue
Device Cache Used Used area of the entire device cache as a percentage
Device Cache Fixed Used area of the fixed device cache as a percentage
Host Spool List Used Used area of the host spool request list as a percentage
Used Numbers Amount of used numbers as a percentage
Alerts Shows all the alerts under System Errors tree node of SAP CCMS monitor [RZ 20].
When you set an alert to completed status, it is deleted from the active alerts that are shown in the Alert Monitor and the Alert Browser.
Running Spool Work Processes Number of running spool work processes.
Waiting Spool Work Processes Number of waiting spool work processes.

Update

The Update tab details have been split into two nodes: Performance Update 1 and Performance Update 2.

Parameter Description
Total Update Work Processes Total number of update work processes.
Running Update Work Processes Number of running update work processes.
Waiting Update Work Processes Number of waiting update work processes.
Stopped Update Work Processes Number of stopped update work processes.
Performance U1
Total Update Work Processes Total number of Update 1 work processes.
Running Update Work Processes Total number of running Update 1 work processes.
Waiting Update Work Processes Total number of waiting Update 1 work processes.
Stopped Update Work Processes Total number of stopped Update 1 work processes.
Response time Average response time of Update 1.
Utilization % Utilization of Update 1 as a percentage.
Performance U2
Total Update Work Processes Total number of Update 2 work processes.
Running Update Work Processes Total number of running Update 2 work processes.
Waiting Update Work Processes Total number of waiting Update 2 work processes.
Stopped Update Work Processes Total number of stopped Update 2 work processes.
Response time Average response time of Update 2.
Utilization % Utilization of Update 2 as a percentage.

Alarms

Parameter Description
Date The date at which the alerts were generated.
Time The time at which the alerts were generated.
System System ID of the SAP instance.
Context Name of the monitoring context to which the MTE belongs.
Object Name Name of an ABAP Dictionary Object.
Module Name Short name of the MTE.
Severity Severity of the alarm.
Alarm Message Displays the detailed information for the alert shown.

In addition, you can also perform the following operations with respect to the alarms in SAP server monitor:

  • Complete Alarms: The Alert Monitor generates an alert for every status that deviates from the norm and traces it until you set the status to complete. Clicking on the Complete Alarms button will clear the displayed alarms from the SAP Server by completing the alarms.
  • Filter Alarms: Allows you to filter the alerts generated in SAP server by monitoring only the selected set of filters in Alarms tab. Clicking the Filter Alarmsbutton opens up a new popup window, wherein the following details will be displayed in their respective dropdowns:
    • The Object Name dropdown displays the list of object names of the Monitor Tree Elements (MTEs).
    • The Module Name dropdown displays the list of module names based on the object name selected from the dropdown in the form of Module Name(Object Name).
    Select the respective Object and Module Names based on which the alarms need to be filtered. Upon clicking Save, the alarms will be filtered and monitored in the Alarms tab.

 

Background Jobs

Parameter Description
Job Name The name of the background job monitored.
Current Status The current status of the background job. Possible Statuses are:
  • No Released Job Exists,
  • Scheduled,
  • Released,
  • Active.
Last Run Status The status of the background job during last execution.
Possible Statuses are:
  • Finished,
  • Terminated,
  • - (No Status If it is executed for first time)
Last Run Date & Time The date & time of the last executed background job.
Runtime (Sec) The runtime in seconds ( the difference between starttime and endtime) of the last executed background job.
Delay(Sec) The delay in seconds ( the difference between scheduled starttime and starttime) of the last executed background job.
Age Time since last execution of the background job in minutes.

Note: Click the  icon to view the logs of a terminated background job and it's history.

Locks

Parameter Description
Lock Statistics
Shared Locks Type of lock where several users (transactions) can access locked data at the same time in display mode.
Optimistic Locks Type of lock which initially behaves like shared locks and can be converted into exclusive locks.
Exclusive Locks Type of lock which protects the locked object against all types of locks from other transactions.
Non Cumulative Locks Type of lock which can be requested only once by the same transaction.
Total locks The total number of locks present.
Lock Entries
User Name Name of the user who set the lock.
Timestamp The timestamp in which the lock entry was created.
Lock Argument The Argument(key field) of the lock entry.
Lock Mode The type of the lock object. Lock types are: S (shared lock), E (exclusive lock), X (exclusive non-cumulative lock), O (optimistic lock)
Table Name The name of the table in which rows are locked.
Host Name Name of the host in which the lock is created.
Transaction Code The transaction code from where the transaction is called.

SAP RFC Monitoring

Remote Function Call (RFC) is the standard SAP interface for communication between SAP systems. The RFC calls a function to be executed in a remote system. Applications Manager monitors metrics pertaining to Queued RFCs (qRFC) and Transactional RFC (tRFC) like:

  • QOUT Scheduler (SMQS) - The QOUT Scheduler processes qRFC outbound queues and controls the sending of qRFC calls. This information can be used to monitor the QOUT Scheduler.
  • QIN Scheduler (SMQR) - The QIN Scheduler processes qRFC inbound queues and controls the processing of inbound qRFC calls.This information can be used to monitor the QIN Scheduler.
  • QOUT Data (SMQ1) - QOUT Data can be used to monitor the Individual qRFC Outbound queues.
  • QIN Data (SMQ2) - QOUT Data can be used to monitor individual qRFC inbound queues.
  • Transactional RFC (SM58) - Every transactional RFC that is executed in a monitored SAP Server  is listed here.
Parameter Description
QOUT Scheduler (SMQS)
Client The Logon Client.
State The status of the Scheduler at the moment when SMQS is executed. Possible states are: SYSFAIL, CPICERR, INACTIVE, WAITING, WAITCONN, STARTING, ACTIVE.
Time The time of last update.
Group The group to which this scheduler belongs.
Host The host in which this scheduler is running.
QIN Scheduler (SMQR)
Client The Logon Client.
State The status of the Scheduler. Possible states are: SYSFAIL, CPICERR, INACTIVE, RESOURCE LACK, WAITING, BATCH , ACTIVE,STARTING.
Time The time of last update.
Group The group to which this scheduler belongs.
Host The host in which this scheduler is running.
QOUT Data (SMQ1)
Client The Logon Client.
Queue Name The name of the queue.
Destination The target destination of the queue.
State The current state of the queue. Possible states are: SYSFAIL, CPICERR, STOP, SYSLOAD, VBERROR, READY, RUNNING, NOSEND, NOSENDS, WAITING, WAITSTOP, WAITUPDA, RETRY, ARETRY, ANORETRY, MODIFY, EXECUTED, AFINISH, FINISH.
Message The message while executing the queue.
Time The time of last update.
QIN Data (SMQ2)
Client The logon Client.
Queue Name The name of the queue.
State The current state of the queue. Possible States are:SYSFAIL, CPICERR, STOP, READY, RUNNING, WAITING, WAITSTOP, RETRY, ARETRY, ANORETRY, MODIFY, EXECUTED, NOEXEC, AFINISH, FINISH, SAVED.
Message The message while executing the queue.
Time The time of last update.
Transactional RFC (SM58)
Transactional ID The identifier of the Transaction.
Functional Name The name of the function that executed for transaction.
Destination The target destination where this function is executed.
Caller The user who called this transaction.
State The state of the transaction. Possible States are : CPICERR, SYSFAIL, CONFAIL, RECORDED, VBERROR, SYSLOAD, RETRY, ARETRY, ANORETRY, EXECUTED, MAILED, READ, VBRECORD, SENDED, DEBUG, VXRECORD
Message The message while executing the transaction.
Time The time of last update.
Tcode The Tcode from where this transaction is called.
 
Note:

Data Retention: For Transactional RFC, only 2 hours of RAW data will be retained. After two hours the collected RAW data available in Applications Manager database will be deleted. This is because of the HUGE volume of transaction data available in SAP system. Applications Manager database will not scale the huge volume of transaction data.

Data Archiving: Data archiving of transaction data will not happen due to the following reasons.
  • The RAW data is deleted after two hours.
  • Archiving huge volume of transaction data is not a scalable option.

The alert history will be available but no reporting is possible for Transactional RFC.