Creation of New Service Level Agreements

1. Click on the New SLA link
2. Enter the SLA Name
3. Enter the SLA Description
4. Choose whether to use the SLA for Business Application or for Server
5. Then you go on to define the SLA Rules
6. The Service Level Objectives provided are Availability and Events
7. To meet the SLA, Availability can be set as equal to, greater than, or greater than equal to a percentage value. By default it is 99.9 %
8. To meet the SLA, the Events Volume can be set as less than, equal to or less than equal to a particular number of Events per month.
9. The next step is to associate the SLA to the Business Applications or the servers as per the initial choice. From the available list, Select the Business Applications / Servers that you want to monitor using the SLAs.
10. You have an option to escalate SLA violation through Email. Enter the From address, to address, subject, and message of the escalation Email. The mail will be sent to the recipient(s) with the root cause message of the SLA violation.
11. Click on 'save' to create a new SLA.