User Privacy in Real User Monitor (RUM) - Applications Manager User Guide

Active Directory
management Manage, track, and secure Active Directory

Identity governance
and administrationOrchestrate user identity management and access controls for Zero Trust

Privileged access
managementControl and secure privileged access to critical enterprise systems

ADManager Plus
Active Directory, Microsoft 365, and Exchange management and reporting
ADAudit Plus
Hybrid AD, cloud, and file auditing; security; and compliance
ADSelfService Plus
Identity security with adaptive MFA, SSPR, and SSO
Exchange Reporter Plus
Reporting, auditing, and monitoring for hybrid Exchange and Skype
RecoveryManager Plus
Active Directory, Microsoft 365, and Exchange backup and recovery

User privacy in Real User Monitoring (RUM)

Protecting user privacy is vital in today’s digital age. At Applications Manager, we ensure that all collected data is processed securely, without compromising user privacy or data security. This page explains how Applications Manager uses visitor information to perform Real User Monitoring within your IT infrastructure, thereby safeguarding your users’ privacy and, by extension, your brand.

Whenever a visitor accesses your website, the RUM script embedded in your pages interacts with the RUM agent and continuously transmits performance data to Applications Manager. This performance data also includes the visitor’s IP address, which is used to determine and provide their country and state/region information.

Applications Manager does not identify, track, collect, or store personal data of individual website visitors. It also does not inspect or save the original IP addresses. The IP address information is retained temporarily until the performance data has been processed throughout the monitoring pipeline. After that, the collected IP address information is discarded.

Privacy statement for RUM

It is recommended that you include the following clause in your privacy policy statement for customers using RUM:

<Insert_brand_name> uses Real User Monitoring from ManageEngine Applications Manager to track the end-user experience on our website. Applications Manager does not use cookies to collect data or track user activity on our site. Instead, it uses a small script embedded in our pages that sends performance data about our website visitors to the Applications Manager servers.

The data collected from each user includes IP addresses, device types, operating systems, and browsers used. This information is then aggregated to help us enhance the end-user experience on our website. Applications Manager uses the individual IP addresses of our website visitors only to determine their country and state/region details and does not store any IP addresses long-term. Additionally, Applications Manager does not track or share any collected user information with third parties.

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Active Directory management Manage, track, and secure Active Directory

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User privacy in Real User Monitoring (RUM)

Privacy statement for RUM

Active Directory
management Manage, track, and secure Active Directory

Identity governance
and administrationOrchestrate user identity management and access controls for Zero Trust

Privileged access
managementControl and secure privileged access to critical enterprise systems

Enterprise and IT service
managementDeliver a consistent employee experience across business functions

Customer service
managementBuild a one-stop portal for customers with efficient account management

IT asset
managementCentralize and automate the complete IT asset life cycle

Network and server
performance monitoringEnsure network, server, and storage reliability with AI-powered insights

IT incident
managementEfficiently manage and resolve IT incidents while ensuring transparency

Cloud-native solutions for IT managementMonitor, manage, audit, and secure your multi-cloud
and hybrid infrastructure