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Skype for Business Online Monitoring

Note: Skype for Business Online monitoring is not supported from Applications Manager version 15340 onwards as it has reached end of support. Please unmanage or delete this monitor if already present. By default, these monitors will be unmanaged from version 15340 onwards.

Skype for Business - An Overview

Skype for Business (formerly known as Microsoft Lync Server) is a unified communications (UC) platform that integrates common channels of business communication and online meetings, including instant messaging (IM), presence, voice over IP (VoIP), voicemail, file transfers, video conferencing, web conferencing and email.

Skype for Business can be deployed on premises, in the cloud or as a hybrid service.

Monitoring Skype for Business - What we do

Monitor key metrics of Skype for Business Online, including the health status of services such as audio and video, federation, sign-in, etc. Checks for the connectivity status and response time of various endpoints as well as the top sessions by duration.

Note: Microsoft 365 Services are supported only on Windows installations of Applications Manager.

Monitored Parameters

Go to the Monitors Category View by clicking the Monitors tab. Click on the Skype for Business monitors under the Cloud Apps table. Displayed is the Skype for Business bulk configuration view distributed into three tabs:

  • Availability tab displays the Availability history for the past 24 hours or 30 days.
  • Performance tab displays the Health Status and events for the past 24 hours or 30 days.
  • List view enables you to perform bulk admin configurations.

You can also navigate to the Skype for Business bulk configuration view through the Skype for Business tab in the Microsoft 365 monitor page.

Note: Tabs/attributes marked with * have been removed from the UI as the APIs used to fetch these details have been deprecated.

Overview

Parameter Description
Skype For Business Online Service Health
Service – Feature The Skype For Business Online Service – Feature Name.
Status The status of the Service – Feature.
Affected Tenant Count The number of tenants potentially affected by service incident.
Affected User Count The number of users potentially affected by service incident.
Last Updated Time The last updated time for service incident.
Description The description of the service incident.
Endpoints Connectivity
Endpoint The Skype For Business Online endpoint / URL.
Port The port on which endpoint / URL is accessible.
Status The status of endpoint / URL.
Response Time The time taken for connecting to endpoint/URL.

Sessions *

Parameter Description
Top Sessions Statistics *
From URI The user’s SIP URI from which the call was made.
To URI The user’s SIP URI to which the call was made.
Call Duration (Minutes)  The length of calls (actively connected) in a time slot.
Media Type The media type - Conference, IM, Audio, Video
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