Emailing Users

ManageEngine ServiceDesk Plus - MSP has email options for the technicians to communicate to the users. Say, technicians communicate to the users for any event occurred or to get any information from users.

To Email Users,

1. Log in to ServiceDesk Plus - MSP application using your user name and password.

2. Click the Assets tab in the header pane. This opens the Assets home page.

3. Click Software under Resources block. Click Scanned Software link. This opens the software list view page.

4. Click on the software name. This opens the software details page.

5. Click on the Actions tab on the right side corner of the page-> click Email users option. This opens Email Users page.  

6. Specify the To email address in the given field.

7. Specify the Subject and Description about the email in the respective fields. By default you have subject and description provided for the email.  

8. Click Send E-mail button to send the email to the user.