Printing the Request

To print a request

1. Log in to the ServiceDesk Plus - MSP application using your user name and password.

2. Click the Request tab in the header pane.

3. Click the Title of the request that you want to print.

4. Click Actions drop down list -> Print Preview option. The print preview of the request opens in a pop-up window.

5. By default, all the check box is enable under Select the required information block. To customize the print preview, disable the check box of the information that is not required. The disabled information disappears from the print preview.  

6. Click the Print menu item from the browser File menu.

7. The default printer associated with your workstation is invoked. Set the required options and click OK. You can collect the printed copy of the request at the printer that is linked to your workstation.