Problem List View

Problem list view displays problems in a compact and tabular view. By default, problems are displayed in the list view.

Following actions can be performed on the problem list view.

Add Problems

To create a new problem, click New, fill out the displayed form, and click Save.

Pick Up/Delete Problems

You can pick up or delete problems in bulk. Select one or multiple problems and click Pick up or the icon on the top of the page.

Assign Technician

Select one or multiple problems.
Click the Assign drop-down and select a technician.

Filter Problems

Use default filters to display problems based on certain criteria.
Click to favorite the filters you frequently use.
Drag the filters to arrange them in a specific order.

Search Problems

Click the icon on the toolbar to search through all columns in the list view. You cannot search through date fields. The search option is not applicable for the classic view.

Add/Remove Columns

Customize the information you want to view on the list view page by using the Column Chooser icon. Re-order columns using the icon.

Customize Layout

Customize the list view layout by clicking the List Settings icon.

Records per page: Limit the number of problems displayed on a page.
Refresh Frequency: Set a 3, 5, 10, or a 30-minute interval to auto-refresh the list view page. To refresh the list view page manually, click on the toolbar.
Display Density: Choose to view the problems in a compact, dense manner or in a comfortable manner.
Column Resizing: Reset the column size to its default width.
Personalization: Reset the personalization applied.