SCCM Integration

Organizations that use ServiceDesk Plus MSP might also use Microsoft System Centre Configuration Manager (SCCM) to manage desktops and Windows-based applications. You can integrate ServiceDesk Plus MSP with SCCM and fetch SCCM-scanned asset data. The integration leverages SCCM's scan capabilities and benefits ServiceDesk Plus MSP users. In addition, you avoid installing two agents to fetch asset details. You can use SCCM for asset discovery and also simultaneously update asset data in ServiceDesk Plus MSP.

ⓘ ServiceDesk Plus MSP only reads information from the SCCM database and does not modify any data.

ⓘ You can integrate ServiceDesk Plus MSP with multiple SCCMs.

Asset Details Fetched

ServiceDesk Plus MSP fetches the hardware and software details of assets from SCCM. In addition, the user accounts associated with the assets are also fetched.

Hardware: Service Tag, Network Adaptor, Keyboard Details, Model, Hard Disk, Mouse Details, BIOS Information, Logical Drive, Multi-media details, OS Information, Physical Drive, Ports, Processor, Printer Details, USB Controllers, Memory Details, Monitor Details, and System Type

Software: Name, Version, License Key, and Installed Date

Workflow

Whenever a schedule executes, ServiceDesk Plus MSP connects with the SCCM database server and fetches asset data. The asset data is exported from the SCCM and then uploaded into ServiceDesk Plus MSP.

During the scan, SCCM-scanned machines also present in ServiceDesk Plus MSP will be identified by matching the static fields, such as service tag, machine name, along with domain, essentially in the same order. Data fetched from SCCM will be populated for the respective asset fields in ServiceDesk Plus MSP. Simultaneously, resource IDs of the assets in SCCM will be uniquely mapped with the Configuration Item IDs of the same assets in ServiceDesk Plus MSP. From the next scan by SCCM, the unique mapping will be used to identify and update the asset data. SCCM-scanned machines that are not identified in ServiceDesk Plus MSP will be added as new assets.

Adding a New SCCM

Go to Admin > Apps & Add-ons > Integrations > Third Party > SCCM Integration.

Click New and fill out the displayed fields as explained in the table below.

Field Name	Explanation
SCCM Name	Provide a unique name to the SCCM. (A unique name is essential to distinguish from other SCCM integrations.)
Description	Type any additional information.
Host Name Database Name Port	Provide the SCCM database server details.
Assign to Site	Select a site to associate the assets fetched from SCCM. This is particularly useful when a site SCCM is integrated.
Credentials (configured under Discovery >> Credentials Library)	Select the credentials of the SCCM database server. (ServiceDesk Plus MSP needs credentials that have read permission of the SCCM database.)
Start From	Specify the date and time to initiate data fetching.
Repeat	rovide the frequency of data fetching in the number of days.

Click Test Connection & Save to check the connectivity with the SCCM database server and wait for the "Success" message.

You can simply save the SCCM as well.

Sample SCCM Configuration

At times, the integration may fail due to the following reasons:

Incorrect SCCM database server credentials

Connection to the SCCM database server not established

SCCM Home Page Actions

Use the hamburger icon to edit and delete the SCCM and to test the connectivity with the SCCM database server.

Hover over the scan status to obtain the following information:

List of assets that were last added or removed in successful integrations

Reasons for failure in failed integrations